{
  "ucid": "34972178971308431",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 12:01:24",
  "end_time": "2026-09-18 12:03:49",
  "duration_sec": 145,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb4dc565e58bf146d1427bc054fd7f6f2.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1427,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178971308431__DIAb4dc565e58bf146d1427bc054fd7f6f2.mp3",
  "audio_bytes": 390960,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 130.32,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हेलो।)\n[2s] AGENT: Hello Green Tech Solutions?   (हेलो Green Tech Solutions?)\n[3s] CUSTOMER: Hello.   (हेलो।)\n[4s] AGENT: Hello Green Tech Solutions?   (हेलो Green Tech Solutions?)\n[6s] CUSTOMER: Yes, speaking, tell me.   (जी बोल रहा हूं, बताइए।)\n[7s] AGENT: Sir, hello, I am [inaudible] from JSW.   (सर ये नमस्ते, मैं [inaudible] JSW से।)\n[9s] CUSTOMER: Yes?   (हां जी?)\n[10s] AGENT: I was calling from JSW, Jindal Steel Works, Mumbai.   (JSW से बात कर रहा था मैं, Jindal Steel Works, Mumbai.)\n[13s] CUSTOMER: Sir, your voice is not clear, a little bit   (सर आवाज सही नहीं आ रही है आपकी, थोड़ा सा)\n[15s] AGENT: Sir, is it clear now?   (सर जी अभी आ रही है बराबर?)\n[16s] CUSTOMER: Yes, it's coming now, yes it's coming now. It's better now.   (हां अब आ रही है, जी अब आ रही है। अब बेहतर है।)\n[18s] AGENT: I was saying that sir, yes, sir I was saying I was calling from Jindal Steel Works, JSW.   (बोल रहा था कि सर, हां, सर ये बोल रहा था Jindal Steel Works से बात कर रहा था मैं, JSW।)\n[22s] CUSTOMER: You are calling from JSW Jindal Steel?   (JSW Jindal Steel से बात कर रहे हैं?)\n[24s] AGENT: Yes yes, I am from JSW.   (हां हां, JSW से हूं।)\n[25s] CUSTOMER: Yes, tell me.   (जी बताइए।)\n[26s] AGENT: Sir, you registered on our platform, right? The call was regarding that. Do you have any requirement for steel for this month?   (सर जी हमारे प्लेटफार्म पे आपने रजिस्टर किया ना, उसी के रिगार्डिंग कॉल था। कुछ भी आपकी रिक्वायरमेंट हो ये मंथ के लिए स्टील में?)\n[30s] CUSTOMER: We have requirements for steel, sir, we have them regularly.   (रिक्वायरमेंट्स रहती है सर स्टील में, रेगुलर रहती है हमारे को।)\n[33s] AGENT: Do you have them in PPGI, sir?   (PPGI में रहती है क्या सर?)\n[35s] CUSTOMER: We have them in PPGI also, sir, in GI also, besides that CR, HR, stainless steel.   (PPGI में भी रहती है सर, GI में भी रहती है, उसके अलावा CR, HR, स्टेनलेस स्टील।)\n[39s] AGENT: So if you have any requirement now, you can give it, I mean we... we have it available, I mean in PPGI.   (तो अभी कुछ है रिक्वायरमेंट तो दे सकते हैं मतलब हम, हमारे पास अवेलेबल है मतलब PPGI में।)\n[43s] CUSTOMER: Sir, please send me your card on this number and send your profile. I will check it once and after that, I will tell the team, the purchase team, they will contact you.   (सर आप प्लीज मेरे को ना इसी नंबर पे अपना कार्ड भेज दीजिए और अपना प्रोफाइल भेज दीजिए। मैं एक बार चेक करता हूं और उसके बाद टीम को बोलता हूं, परचेस टीम को, आपसे कांटेक्ट करेगी।)\n[49s] AGENT: Okay, so are you the owner of the business?   (ओके, मतलब आप ओनर हैं क्या बिजनेस के?)\n[51s] CUSTOMER: Yes.   (जी।)\n[52s] AGENT: Okay sir, got it. Okay, I'll do one thing, after this call I will WhatsApp you my number.   (ओके सर, गॉट इट। ठीक है, मैं एक काम करता हूं, मैं अपना ये कॉल के बाद आपको अपना WhatsApp कर देता हूं नंबर।)\n[55s] CUSTOMER: Yes, yes, yes.   (जी जी जी।)\n[56s] AGENT: You can share your requirement with me on that.   (आप मुझे उसपे अपना शेयर कर दीजिएगा जो भी रिक्वायरमेंट है।)\n[57s] CUSTOMER: Absolutely.   (बिलकुल।)\n[58s] AGENT: I wanted to know one thing, your company, Green Tech Solutions, what is its major business?   (एक बात जानना था, आपका जो Green Tech Solutions है, इसका मेजर बिजनेस क्या करते हैं आप?)\n[61s] CUSTOMER: Sir, we have two companies, one is Green Tech Solution and the other is a company called DSL Cold Chain Private Limited. And we are the leading champion in North India for reefer container manufacturing.   (सर हमारी दो कंपनियां हैं, Green Tech Solution करके और DSL Cold Chain Private Limited करके कंपनी है। और वी आर द लीडिंग चैंपियन इन नॉर्थ इंडिया फॉर रीफर कंटेनर मैन्युफैक्चरिंग।)\n[67s] AGENT: Container manufacturing.   (कंटेनर मैन्युफैक्चरिंग।)\n[68s] CUSTOMER: Yes.   (हां जी।)\n[69s] AGENT: Okay.   (ओके।)\n[70s] CUSTOMER: Meaning, it's the number one company in North India for reefer container manufacturing. If you even Google DSL Cold Chain Private Limited, both these companies are mine, DSL and Green Tech as well.   (मतलब नॉर्थ इंडिया की नंबर वन कंपनी है रीफर कंटेनर मैन्युफैक्चरिंग। आप Google भी करोगे ना DSL Cold Chain Private Limited, तो ये दोनों ही कंपनियां मेरी हैं, DSL भी और Green Tech भी।)\n[77s] AGENT: So sir, PP- what material would be used for this, generally for making containers? CR?   (तो सर ये पीपी- इसके लिए कौनसा मटेरियल लगता होगा वैसे जनरली कंटेनर बनाने के लिए? CR?)\n[80s] CUSTOMER: Sir, I will get everything sent to you in writing from the purchase department. You just send your profile once, okay?   (सर मैं सारी चीजें आपको रिटर्न में करवा के भेज दूंगा परचेस वालों से। एक बार आप अपना प्रोफाइल भेज दीजिए, ठीक है?)\n[84s] AGENT: Absolutely sir. Okay, I'll get it done. Okay sir.   (बिलकुल सर। ठीक है, मैं करवा देता हूं। ओके सर।)\n[85s] CUSTOMER: Okay ji, okay.   (ओके जी, ओके।)\n[87s] AGENT: Thank you sir.   (थैंक यू सर।)\n[90s] UNKNOWN: The person you are talking to   (आप जिस व्यक्ति से बात)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 39,
  "connected": 1,
  "audio_notes": "noisy: The agent's voice is very muffled and partially inaudible at the beginning of the call, but improves later.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "39 turns, clean transcript (3% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer deflects by asking for a profile, pivot back to discovery by explaining you need details to provide a relevant quote, rather than just agreeing to send generic info.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "stainless steel",
  "catalogue_status": "not_available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent connected with the owner of a reefer container manufacturing company who confirmed regular requirements for PPGI, GI, CR, HR, and stainless steel. The customer deflected discovery attempts, asking the agent to send company details for the purchase team. The agent agreed to send his contact info via WhatsApp, ending the call without qualifying the requirement or setting a firm next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask for permission to speak at the beginning of the call.\"}, {\"step_id\": \"SL2\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So if you have any requirement now, you can give it, I mean we... we have it available, I mean in PPGI.\", \"comment\": \"The agent used an availability hook for PPGI after confirming the customer uses it.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"\", \"comment\": \"The agent only asked what the customer manufactures and what material is used, failing to probe for volume, suppliers, or payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not pitch any USPs after the customer deflected the discovery questions.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"While the agent asked if a requirement exists, they failed to capture any specific details like grade, thickness, or quantity.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent agreed to send his details but did not establish a committed next action like sending a quote or scheduling a follow-up call.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer deflects by asking for a profile, pivot back to discovery by explaining you need details to provide a relevant quote, rather than just agreeing to send generic info.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"stainless steel\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"Sir, please send me your card on this number and send your profile. I will check it once and after that, I will tell the team, the purchase team, they will contact you.\", \"response\": \"Okay, I'll do one thing, after this call I will WhatsApp you my number.\"}], \"call_summary\": \"The agent connected with the owner of a reefer container manufacturing company who confirmed regular requirements for PPGI, GI, CR, HR, and stainless steel. The customer deflected discovery attempts, asking the agent to send company details for the purchase team. The agent agreed to send his contact info via WhatsApp, ending the call without qualifying the requirement or setting a firm next step.\"}",
  "error": null,
  "latency_ms": 39258,
  "input_tokens": 4034,
  "output_tokens": 844,
  "created_at": "2026-09-25 11:57:37",
  "sentiment": "positive",
  "sentiment_score": 0.77,
  "sentiment_confidence": "high",
  "pos": 14,
  "neg": 0,
  "lex_hits": 14,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.484,
  "agent_talk_sec": 35.9,
  "customer_talk_sec": 38.2,
  "dead_air_sec": 70.9,
  "longest_monologue_sec": 3.8,
  "agent_wpm": 310.9,
  "interruptions": 0,
  "agent_turns": 19,
  "customer_turns": 19,
  "discovery_qs": 10,
  "words_agent": 186,
  "words_customer": 194,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178971308431",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.67,
      "end_s": 1.03,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "34972178971308431",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.7,
      "end_s": 2.9,
      "text_en": "Hello Green Tech Solutions?",
      "text_native": "हेलो Green Tech Solutions?"
    },
    {
      "ucid": "34972178971308431",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.28,
      "end_s": 3.6,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "34972178971308431",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.1,
      "end_s": 5.2,
      "text_en": "Hello Green Tech Solutions?",
      "text_native": "हेलो Green Tech Solutions?"
    },
    {
      "ucid": "34972178971308431",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.6,
      "end_s": 6.4,
      "text_en": "Yes, speaking, tell me.",
      "text_native": "जी बोल रहा हूं, बताइए।"
    },
    {
      "ucid": "34972178971308431",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.8,
      "end_s": 9.0,
      "text_en": "Sir, hello, I am [inaudible] from JSW.",
      "text_native": "सर ये नमस्ते, मैं [inaudible] JSW से।"
    },
    {
      "ucid": "34972178971308431",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.2,
      "end_s": 9.5,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "34972178971308431",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.0,
      "end_s": 12.5,
      "text_en": "I was calling from JSW, Jindal Steel Works, Mumbai.",
      "text_native": "JSW से बात कर रहा था मैं, Jindal Steel Works, Mumbai."
    },
    {
      "ucid": "34972178971308431",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.0,
      "end_s": 15.0,
      "text_en": "Sir, your voice is not clear, a little bit",
      "text_native": "सर आवाज सही नहीं आ रही है आपकी, थोड़ा सा"
    },
    {
      "ucid": "34972178971308431",
      "idx": 9,
      "speaker": "agent",
      "start_s": 15.0,
      "end_s": 15.9,
      "text_en": "Sir, is it clear now?",
      "text_native": "सर जी अभी आ रही है बराबर?"
    },
    {
      "ucid": "34972178971308431",
      "idx": 10,
      "speaker": "customer",
      "start_s": 16.1,
      "end_s": 17.9,
      "text_en": "Yes, it's coming now, yes it's coming now. It's better now.",
      "text_native": "हां अब आ रही है, जी अब आ रही है। अब बेहतर है।"
    },
    {
      "ucid": "34972178971308431",
      "idx": 11,
      "speaker": "agent",
      "start_s": 18.0,
      "end_s": 21.2,
      "text_en": "I was saying that sir, yes, sir I was saying I was calling from Jindal Steel Works, JSW.",
      "text_native": "बोल रहा था कि सर, हां, सर ये बोल रहा था Jindal Steel Works से बात कर रहा था मैं, JSW।"
    },
    {
      "ucid": "34972178971308431",
      "idx": 12,
      "speaker": "customer",
      "start_s": 21.6,
      "end_s": 23.4,
      "text_en": "You are calling from JSW Jindal Steel?",
      "text_native": "JSW Jindal Steel से बात कर रहे हैं?"
    },
    {
      "ucid": "34972178971308431",
      "idx": 13,
      "speaker": "agent",
      "start_s": 23.6,
      "end_s": 24.6,
      "text_en": "Yes yes, I am from JSW.",
      "text_native": "हां हां, JSW से हूं।"
    },
    {
      "ucid": "34972178971308431",
      "idx": 14,
      "speaker": "customer",
      "start_s": 24.9,
      "end_s": 25.5,
      "text_en": "Yes, tell me.",
      "text_native": "जी बताइए।"
    },
    {
      "ucid": "34972178971308431",
      "idx": 15,
      "speaker": "agent",
      "start_s": 25.8,
      "end_s": 29.6,
      "text_en": "Sir, you registered on our platform, right? The call was regarding that. Do you have any requirement for steel for this month?",
      "text_native": "सर जी हमारे प्लेटफार्म पे आपने रजिस्टर किया ना, उसी के रिगार्डिंग कॉल था। कुछ भी आपकी रिक्वायरमेंट हो ये मंथ के लिए स्टील में?"
    },
    {
      "ucid": "34972178971308431",
      "idx": 16,
      "speaker": "customer",
      "start_s": 30.1,
      "end_s": 32.2,
      "text_en": "We have requirements for steel, sir, we have them regularly.",
      "text_native": "रिक्वायरमेंट्स रहती है सर स्टील में, रेगुलर रहती है हमारे को।"
    },
    {
      "ucid": "34972178971308431",
      "idx": 17,
      "speaker": "agent",
      "start_s": 33.1,
      "end_s": 34.2,
      "text_en": "Do you have them in PPGI, sir?",
      "text_native": "PPGI में रहती है क्या सर?"
    },
    {
      "ucid": "34972178971308431",
      "idx": 18,
      "speaker": "customer",
      "start_s": 34.8,
      "end_s": 38.6,
      "text_en": "We have them in PPGI also, sir, in GI also, besides that CR, HR, stainless steel.",
      "text_native": "PPGI में भी रहती है सर, GI में भी रहती है, उसके अलावा CR, HR, स्टेनलेस स्टील।"
    },
    {
      "ucid": "34972178971308431",
      "idx": 19,
      "speaker": "agent",
      "start_s": 39.1,
      "end_s": 42.0,
      "text_en": "So if you have any requirement now, you can give it, I mean we... we have it available, I mean in PPGI.",
      "text_native": "तो अभी कुछ है रिक्वायरमेंट तो दे सकते हैं मतलब हम, हमारे पास अवेलेबल है मतलब PPGI में।"
    },
    {
      "ucid": "34972178971308431",
      "idx": 20,
      "speaker": "customer",
      "start_s": 42.6,
      "end_s": 48.4,
      "text_en": "Sir, please send me your card on this number and send your profile. I will check it once and after that, I will tell the team, the purchase team, they will contact you.",
      "text_native": "सर आप प्लीज मेरे को ना इसी नंबर पे अपना कार्ड भेज दीजिए और अपना प्रोफाइल भेज दीजिए। मैं एक बार चेक करता हूं और उसके बाद टीम को बोलता हूं, परचेस टीम को, आपसे कांटेक्ट करेगी।"
    },
    {
      "ucid": "34972178971308431",
      "idx": 21,
      "speaker": "agent",
      "start_s": 48.7,
      "end_s": 50.3,
      "text_en": "Okay, so are you the owner of the business?",
      "text_native": "ओके, मतलब आप ओनर हैं क्या बिजनेस के?"
    },
    {
      "ucid": "34972178971308431",
      "idx": 22,
      "speaker": "customer",
      "start_s": 50.6,
      "end_s": 50.9,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "34972178971308431",
      "idx": 23,
      "speaker": "agent",
      "start_s": 51.6,
      "end_s": 55.0,
      "text_en": "Okay sir, got it. Okay, I'll do one thing, after this call I will WhatsApp you my number.",
      "text_native": "ओके सर, गॉट इट। ठीक है, मैं एक काम करता हूं, मैं अपना ये कॉल के बाद आपको अपना WhatsApp कर देता हूं नंबर।"
    },
    {
      "ucid": "34972178971308431",
      "idx": 24,
      "speaker": "customer",
      "start_s": 55.0,
      "end_s": 55.6,
      "text_en": "Yes, yes, yes.",
      "text_native": "जी जी जी।"
    },
    {
      "ucid": "34972178971308431",
      "idx": 25,
      "speaker": "agent",
      "start_s": 55.6,
      "end_s": 57.2,
      "text_en": "You can share your requirement with me on that.",
      "text_native": "आप मुझे उसपे अपना शेयर कर दीजिएगा जो भी रिक्वायरमेंट है।"
    },
    {
      "ucid": "34972178971308431",
      "idx": 26,
      "speaker": "customer",
      "start_s": 57.3,
      "end_s": 57.8,
      "text_en": "Absolutely.",
      "text_native": "बिलकुल।"
    },
    {
      "ucid": "34972178971308431",
      "idx": 27,
      "speaker": "agent",
      "start_s": 57.8,
      "end_s": 60.4,
      "text_en": "I wanted to know one thing, your company, Green Tech Solutions, what is its major business?",
      "text_native": "एक बात जानना था, आपका जो Green Tech Solutions है, इसका मेजर बिजनेस क्या करते हैं आप?"
    },
    {
      "ucid": "34972178971308431",
      "idx": 28,
      "speaker": "customer",
      "start_s": 60.7,
      "end_s": 66.8,
      "text_en": "Sir, we have two companies, one is Green Tech Solution and the other is a company called DSL Cold Chain Private Limited. And we are the leading champion in North India for reefer container manufacturing.",
      "text_native": "सर हमारी दो कंपनियां हैं, Green Tech Solution करके और DSL Cold Chain Private Limited करके कंपनी है। और वी आर द लीडिंग चैंपियन इन नॉर्थ इंडिया फॉर रीफर कंटेनर मैन्युफैक्चरिंग।"
    },
    {
      "ucid": "34972178971308431",
      "idx": 29,
      "speaker": "agent",
      "start_s": 67.3,
      "end_s": 68.2,
      "text_en": "Container manufacturing.",
      "text_native": "कंटेनर मैन्युफैक्चरिंग।"
    },
    {
      "ucid": "34972178971308431",
      "idx": 30,
      "speaker": "customer",
      "start_s": 68.5,
      "end_s": 68.9,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "34972178971308431",
      "idx": 31,
      "speaker": "agent",
      "start_s": 69.4,
      "end_s": 69.8,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "34972178971308431",
      "idx": 32,
      "speaker": "customer",
      "start_s": 70.2,
      "end_s": 76.8,
      "text_en": "Meaning, it's the number one company in North India for reefer container manufacturing. If you even Google DSL Cold Chain Private Limited, both these companies are mine, DSL and Green Tech as well.",
      "text_native": "मतलब नॉर्थ इंडिया की नंबर वन कंपनी है रीफर कंटेनर मैन्युफैक्चरिंग। आप Google भी करोगे ना DSL Cold Chain Private Limited, तो ये दोनों ही कंपनियां मेरी हैं, DSL भी और Green Tech भी।"
    },
    {
      "ucid": "34972178971308431",
      "idx": 33,
      "speaker": "agent",
      "start_s": 77.1,
      "end_s": 80.4,
      "text_en": "So sir, PP- what material would be used for this, generally for making containers? CR?",
      "text_native": "तो सर ये पीपी- इसके लिए कौनसा मटेरियल लगता होगा वैसे जनरली कंटेनर बनाने के लिए? CR?"
    },
    {
      "ucid": "34972178971308431",
      "idx": 34,
      "speaker": "customer",
      "start_s": 80.4,
      "end_s": 83.6,
      "text_en": "Sir, I will get everything sent to you in writing from the purchase department. You just send your profile once, okay?",
      "text_native": "सर मैं सारी चीजें आपको रिटर्न में करवा के भेज दूंगा परचेस वालों से। एक बार आप अपना प्रोफाइल भेज दीजिए, ठीक है?"
    },
    {
      "ucid": "34972178971308431",
      "idx": 35,
      "speaker": "agent",
      "start_s": 83.8,
      "end_s": 85.4,
      "text_en": "Absolutely sir. Okay, I'll get it done. Okay sir.",
      "text_native": "बिलकुल सर। ठीक है, मैं करवा देता हूं। ओके सर।"
    },
    {
      "ucid": "34972178971308431",
      "idx": 36,
      "speaker": "customer",
      "start_s": 85.4,
      "end_s": 86.2,
      "text_en": "Okay ji, okay.",
      "text_native": "ओके जी, ओके।"
    },
    {
      "ucid": "34972178971308431",
      "idx": 37,
      "speaker": "agent",
      "start_s": 86.8,
      "end_s": 87.4,
      "text_en": "Thank you sir.",
      "text_native": "थैंक यू सर।"
    },
    {
      "ucid": "34972178971308431",
      "idx": 38,
      "speaker": "unknown",
      "start_s": 89.6,
      "end_s": 90.7,
      "text_en": "The person you are talking to",
      "text_native": "आप जिस व्यक्ति से बात"
    }
  ],
  "steps": [
    {
      "ucid": "34972178971308431",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask for permission to speak at the beginning of the call."
    },
    {
      "ucid": "34972178971308431",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "So if you have any requirement now, you can give it, I mean we... we have it available, I mean in PPGI.",
      "comment": "The agent used an availability hook for PPGI after confirming the customer uses it."
    },
    {
      "ucid": "34972178971308431",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "",
      "comment": "The agent only asked what the customer manufactures and what material is used, failing to probe for volume, suppliers, or payment terms."
    },
    {
      "ucid": "34972178971308431",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not pitch any USPs after the customer deflected the discovery questions."
    },
    {
      "ucid": "34972178971308431",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "While the agent asked if a requirement exists, they failed to capture any specific details like grade, thickness, or quantity."
    },
    {
      "ucid": "34972178971308431",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent agreed to send his details but did not establish a committed next action like sending a quote or scheduling a follow-up call."
    }
  ],
  "objections": [
    {
      "ucid": "34972178971308431",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "Sir, please send me your card on this number and send your profile. I will check it once and after that, I will tell the team, the purchase team, they will contact you.",
      "response": "Okay, I'll do one thing, after this call I will WhatsApp you my number."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}