Call 34972178971237722 2026-09-18 · Aditya Pandey · 1:31
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Not_Answered | full conversation 23 turns, clean transcript (0% inaudible) | Hindi | 23 | supply_led (campaign_name:medium) |
Audio: clear: No significant audio issues.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
spec_not_available
Customer requested 1440mm width for PPGI, but agent confirmed only 1220mm width is available.
4 · Sentiment
the CUSTOMER
+0.67
confidence high · +4/−0
from 1 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions; the conversation was purely transactional about a specific item.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Agent only captured thickness and width, failing to ask for grade, quantity, location, or required date.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Sir, hello, this is Aditya Pandey calling from JSW One.
Closure with next step
I will revert to you within an hour if the stock is available.
Summary
The customer, a manufacturer, immediately asked for the price of 0.50mm PPGI. The agent discovered the customer needed 1440mm width, a spec not carried by JSW One. The agent offered the standard 1220mm width and committed to checking its price and availability and reverting within one hour.
Coaching
You must attempt discovery to understand the customer's business instead of only reacting to their immediate request, as this was a missed opportunity to build a relationship.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, hello, this is Aditya Pandey calling from JSW One. Agent greeted, used the customer's company name, and identified JSW One, and the customer's engagement implied permission. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions; the conversation was purely transactional about a specific item. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was performed to identify a customer need. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent only captured thickness and width, failing to ask for grade, quantity, location, or required date. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will revert to you within an hour if the stock is available. Agent committed to a clear next step with a specific turnaround time. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.682 | 24.5s | 11.4s | 55.1s | 3.9s | 340.4 | 0 | 12 | 11 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.8s
Hello, Murari Iron and Steel?
customer
4.0s
Hmm.
हम्म।
agent
5.4s
Sir, hello, this is Aditya Pandey calling from JSW One.
सर नमस्ते, मैं आदित्य पांडे बोल रहा था JSW One से।
customer
8.4s
Yes?
हां जी?
agent
9.3s
Uh sir, you were registered on our platform, I had called regarding that. Do you have any requirement in PPGI or PPGL, sir?
अह सर आप हमारे प्लेटफॉर्म पे रजिस्टर्ड थे, उसी के रिगार्डिंग में कॉल किया था। कुछ रिक्वायरमेंट थी सर PPGI में या PPGL में?
customer
13.2s
What is the current rate for PPGI, sir?
PPGI में क्या रेट आ रही है अभी सर?
agent
15.3s
In which thickness did you need it, sir?
कौन सा थिकनेस में चाहिए था सर आपको?
customer
17.4s
Point five zero.
पॉइंट फाइव जीरो।
agent
18.4s
Point five zero. Is there any particular width, sir?
पॉइंट फाइव जीरो। कोई पर्टिकुलर विड्थ है सर?
customer
20.4s
Yes?
हां जी?
agent
21.2s
Width, what will be its width, sir?
विड्थ, विड्थ क्या रहेगी सर उसकी?
customer
23.2s
Fourteen hundred forty.
चौदह सौ चालीस।
agent
24.7s
Fourteen hundred forty. Sir, I have fourteen hundred, I mean twelve hundred twenty.
चौदह सौ चालीस। सर मेरे पास तो चौदह सौ, मतलब बारह सौ बीस रहती है।
customer
27.0s
What is the price for twelve hundred twenty?
बारह सौ बीस का क्या प्राइस है?
agent
28.5s
Twelve hundred twenty in coil form.
बारह सौ बीस कॉइल फॉर्म में।
customer
29.8s
Huh?
हां?
agent
30.5s
Twelve hundred twenty coil, sir coil, in coil form.
बारह सौ बीस कॉइल, सर कॉइल, कॉइल फॉर्म में।
customer
32.2s
Yes yes, a coil, I need a coil only. I have a machine to make it.
हां हां, कॉइल, कॉइल ही चाहिए ना। मेरे पास तो मशीन है ना बनाने की।
agent
35.2s
No no, you had said fourteen hundred forty, that's why I said that a twelve hundred twenty coil is available with me, price...
नहीं नहीं, आपने बोला था चौदह सौ चालीस ना, इसलिए मैं बोला कि बारह सौ बीस की कॉइल मेरे पास अवेलेबल है, प्राइस...
customer
38.3s
Yes, what is the price of the twelve hundred twenty coil?
हां, बारह सौ बीस वाली कॉइल क्या प्राइस की है?
agent
40.0s
Does it have any particular color?
इसका कोई पर्टिकुलर कलर है?
customer
41.6s
What color, blue, white, grey, these are the normal ones that work.
कलर तो क्या ब्लू है, व्हाइट है, ग्रे है, यही चलता है नॉर्मल।
agent
45.3s
Okay sir, I will check its pricing. I will revert to you within an hour if the stock is available.
ठीक है सर, मैं चेक कर लेता हूं इसका प्राइसिंग। मैं आपको एक घंटे के अंदर रिवर्ट कर दूंगा अगर अवेलेबल है स्टॉक।