{
  "ucid": "34972178971237722",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 11:49:37",
  "end_time": "2026-09-18 11:51:08",
  "duration_sec": 91,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Not_Answered",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA01a53916255f0fab9d3c95bf4bc43e3c.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1431,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178971237722__DIA01a53916255f0fab9d3c95bf4bc43e3c.mp3",
  "audio_bytes": 227232,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 75.744,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] AGENT: Hello, Murari Iron and Steel?\n[4s] CUSTOMER: Hmm.   (हम्म।)\n[5s] AGENT: Sir, hello, this is Aditya Pandey calling from JSW One.   (सर नमस्ते, मैं आदित्य पांडे बोल रहा था JSW One से।)\n[8s] CUSTOMER: Yes?   (हां जी?)\n[9s] AGENT: Uh sir, you were registered on our platform, I had called regarding that. Do you have any requirement in PPGI or PPGL, sir?   (अह सर आप हमारे प्लेटफॉर्म पे रजिस्टर्ड थे, उसी के रिगार्डिंग में कॉल किया था। कुछ रिक्वायरमेंट थी सर PPGI में या PPGL में?)\n[13s] CUSTOMER: What is the current rate for PPGI, sir?   (PPGI में क्या रेट आ रही है अभी सर?)\n[15s] AGENT: In which thickness did you need it, sir?   (कौन सा थिकनेस में चाहिए था सर आपको?)\n[17s] CUSTOMER: Point five zero.   (पॉइंट फाइव जीरो।)\n[18s] AGENT: Point five zero. Is there any particular width, sir?   (पॉइंट फाइव जीरो। कोई पर्टिकुलर विड्थ है सर?)\n[20s] CUSTOMER: Yes?   (हां जी?)\n[21s] AGENT: Width, what will be its width, sir?   (विड्थ, विड्थ क्या रहेगी सर उसकी?)\n[23s] CUSTOMER: Fourteen hundred forty.   (चौदह सौ चालीस।)\n[25s] AGENT: Fourteen hundred forty. Sir, I have fourteen hundred, I mean twelve hundred twenty.   (चौदह सौ चालीस। सर मेरे पास तो चौदह सौ, मतलब बारह सौ बीस रहती है।)\n[27s] CUSTOMER: What is the price for twelve hundred twenty?   (बारह सौ बीस का क्या प्राइस है?)\n[28s] AGENT: Twelve hundred twenty in coil form.   (बारह सौ बीस कॉइल फॉर्म में।)\n[30s] CUSTOMER: Huh?   (हां?)\n[30s] AGENT: Twelve hundred twenty coil, sir coil, in coil form.   (बारह सौ बीस कॉइल, सर कॉइल, कॉइल फॉर्म में।)\n[32s] CUSTOMER: Yes yes, a coil, I need a coil only. I have a machine to make it.   (हां हां, कॉइल, कॉइल ही चाहिए ना। मेरे पास तो मशीन है ना बनाने की।)\n[35s] AGENT: No no, you had said fourteen hundred forty, that's why I said that a twelve hundred twenty coil is available with me, price...   (नहीं नहीं, आपने बोला था चौदह सौ चालीस ना, इसलिए मैं बोला कि बारह सौ बीस की कॉइल मेरे पास अवेलेबल है, प्राइस...)\n[38s] CUSTOMER: Yes, what is the price of the twelve hundred twenty coil?   (हां, बारह सौ बीस वाली कॉइल क्या प्राइस की है?)\n[40s] AGENT: Does it have any particular color?   (इसका कोई पर्टिकुलर कलर है?)\n[42s] CUSTOMER: What color, blue, white, grey, these are the normal ones that work.   (कलर तो क्या ब्लू है, व्हाइट है, ग्रे है, यही चलता है नॉर्मल।)\n[45s] AGENT: Okay sir, I will check its pricing. I will revert to you within an hour if the stock is available.   (ठीक है सर, मैं चेक कर लेता हूं इसका प्राइसिंग। मैं आपको एक घंटे के अंदर रिवर्ट कर दूंगा अगर अवेलेबल है स्टॉक।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 23,
  "connected": 1,
  "audio_notes": "clear: No significant audio issues.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "23 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 1,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\"]",
  "pitch_coaching_note": "You must attempt discovery to understand the customer's business instead of only reacting to their immediate request, as this was a missed opportunity to build a relationship.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "spec_not_available",
  "supply_details": "Customer requested 1440mm width for PPGI, but agent confirmed only 1220mm width is available.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a manufacturer, immediately asked for the price of 0.50mm PPGI. The agent discovered the customer needed 1440mm width, a spec not carried by JSW One. The agent offered the standard 1220mm width and committed to checking its price and availability and reverting within one hour.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, hello, this is Aditya Pandey calling from JSW One.\", \"comment\": \"Agent greeted, used the customer's company name, and identified JSW One, and the customer's engagement implied permission.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not deliver a hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked no discovery questions; the conversation was purely transactional about a specific item.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was performed to identify a customer need.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent only captured thickness and width, failing to ask for grade, quantity, location, or required date.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I will revert to you within an hour if the stock is available.\", \"comment\": \"Agent committed to a clear next step with a specific turnaround time.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must attempt discovery to understand the customer's business instead of only reacting to their immediate request, as this was a missed opportunity to build a relationship.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer requested 1440mm width for PPGI, but agent confirmed only 1220mm width is available.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a manufacturer, immediately asked for the price of 0.50mm PPGI. The agent discovered the customer needed 1440mm width, a spec not carried by JSW One. The agent offered the standard 1220mm width and committed to checking its price and availability and reverting within one hour.\"}",
  "error": null,
  "latency_ms": 38237,
  "input_tokens": 3354,
  "output_tokens": 740,
  "created_at": "2026-09-25 11:57:43",
  "sentiment": "positive",
  "sentiment_score": 0.667,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.682,
  "agent_talk_sec": 24.5,
  "customer_talk_sec": 11.4,
  "dead_air_sec": 55.1,
  "longest_monologue_sec": 3.9,
  "agent_wpm": 340.4,
  "interruptions": 0,
  "agent_turns": 12,
  "customer_turns": 11,
  "discovery_qs": 6,
  "words_agent": 139,
  "words_customer": 65,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178971237722",
      "idx": 0,
      "speaker": "agent",
      "start_s": 1.8,
      "end_s": 3.2,
      "text_en": "Hello, Murari Iron and Steel?",
      "text_native": "Hello, Murari Iron and Steel?"
    },
    {
      "ucid": "34972178971237722",
      "idx": 1,
      "speaker": "customer",
      "start_s": 4.0,
      "end_s": 4.3,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "34972178971237722",
      "idx": 2,
      "speaker": "agent",
      "start_s": 5.4,
      "end_s": 7.6,
      "text_en": "Sir, hello, this is Aditya Pandey calling from JSW One.",
      "text_native": "सर नमस्ते, मैं आदित्य पांडे बोल रहा था JSW One से।"
    },
    {
      "ucid": "34972178971237722",
      "idx": 3,
      "speaker": "customer",
      "start_s": 8.4,
      "end_s": 8.8,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "34972178971237722",
      "idx": 4,
      "speaker": "agent",
      "start_s": 9.3,
      "end_s": 13.2,
      "text_en": "Uh sir, you were registered on our platform, I had called regarding that. Do you have any requirement in PPGI or PPGL, sir?",
      "text_native": "अह सर आप हमारे प्लेटफॉर्म पे रजिस्टर्ड थे, उसी के रिगार्डिंग में कॉल किया था। कुछ रिक्वायरमेंट थी सर PPGI में या PPGL में?"
    },
    {
      "ucid": "34972178971237722",
      "idx": 5,
      "speaker": "customer",
      "start_s": 13.2,
      "end_s": 14.7,
      "text_en": "What is the current rate for PPGI, sir?",
      "text_native": "PPGI में क्या रेट आ रही है अभी सर?"
    },
    {
      "ucid": "34972178971237722",
      "idx": 6,
      "speaker": "agent",
      "start_s": 15.3,
      "end_s": 16.7,
      "text_en": "In which thickness did you need it, sir?",
      "text_native": "कौन सा थिकनेस में चाहिए था सर आपको?"
    },
    {
      "ucid": "34972178971237722",
      "idx": 7,
      "speaker": "customer",
      "start_s": 17.4,
      "end_s": 17.8,
      "text_en": "Point five zero.",
      "text_native": "पॉइंट फाइव जीरो।"
    },
    {
      "ucid": "34972178971237722",
      "idx": 8,
      "speaker": "agent",
      "start_s": 18.4,
      "end_s": 20.0,
      "text_en": "Point five zero. Is there any particular width, sir?",
      "text_native": "पॉइंट फाइव जीरो। कोई पर्टिकुलर विड्थ है सर?"
    },
    {
      "ucid": "34972178971237722",
      "idx": 9,
      "speaker": "customer",
      "start_s": 20.4,
      "end_s": 20.7,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "34972178971237722",
      "idx": 10,
      "speaker": "agent",
      "start_s": 21.2,
      "end_s": 22.3,
      "text_en": "Width, what will be its width, sir?",
      "text_native": "विड्थ, विड्थ क्या रहेगी सर उसकी?"
    },
    {
      "ucid": "34972178971237722",
      "idx": 11,
      "speaker": "customer",
      "start_s": 23.2,
      "end_s": 24.1,
      "text_en": "Fourteen hundred forty.",
      "text_native": "चौदह सौ चालीस।"
    },
    {
      "ucid": "34972178971237722",
      "idx": 12,
      "speaker": "agent",
      "start_s": 24.7,
      "end_s": 27.0,
      "text_en": "Fourteen hundred forty. Sir, I have fourteen hundred, I mean twelve hundred twenty.",
      "text_native": "चौदह सौ चालीस। सर मेरे पास तो चौदह सौ, मतलब बारह सौ बीस रहती है।"
    },
    {
      "ucid": "34972178971237722",
      "idx": 13,
      "speaker": "customer",
      "start_s": 27.0,
      "end_s": 28.1,
      "text_en": "What is the price for twelve hundred twenty?",
      "text_native": "बारह सौ बीस का क्या प्राइस है?"
    },
    {
      "ucid": "34972178971237722",
      "idx": 14,
      "speaker": "agent",
      "start_s": 28.5,
      "end_s": 29.4,
      "text_en": "Twelve hundred twenty in coil form.",
      "text_native": "बारह सौ बीस कॉइल फॉर्म में।"
    },
    {
      "ucid": "34972178971237722",
      "idx": 15,
      "speaker": "customer",
      "start_s": 29.8,
      "end_s": 30.1,
      "text_en": "Huh?",
      "text_native": "हां?"
    },
    {
      "ucid": "34972178971237722",
      "idx": 16,
      "speaker": "agent",
      "start_s": 30.5,
      "end_s": 32.2,
      "text_en": "Twelve hundred twenty coil, sir coil, in coil form.",
      "text_native": "बारह सौ बीस कॉइल, सर कॉइल, कॉइल फॉर्म में।"
    },
    {
      "ucid": "34972178971237722",
      "idx": 17,
      "speaker": "customer",
      "start_s": 32.2,
      "end_s": 34.9,
      "text_en": "Yes yes, a coil, I need a coil only. I have a machine to make it.",
      "text_native": "हां हां, कॉइल, कॉइल ही चाहिए ना। मेरे पास तो मशीन है ना बनाने की।"
    },
    {
      "ucid": "34972178971237722",
      "idx": 18,
      "speaker": "agent",
      "start_s": 35.2,
      "end_s": 38.3,
      "text_en": "No no, you had said fourteen hundred forty, that's why I said that a twelve hundred twenty coil is available with me, price...",
      "text_native": "नहीं नहीं, आपने बोला था चौदह सौ चालीस ना, इसलिए मैं बोला कि बारह सौ बीस की कॉइल मेरे पास अवेलेबल है, प्राइस..."
    },
    {
      "ucid": "34972178971237722",
      "idx": 19,
      "speaker": "customer",
      "start_s": 38.3,
      "end_s": 39.6,
      "text_en": "Yes, what is the price of the twelve hundred twenty coil?",
      "text_native": "हां, बारह सौ बीस वाली कॉइल क्या प्राइस की है?"
    },
    {
      "ucid": "34972178971237722",
      "idx": 20,
      "speaker": "agent",
      "start_s": 40.0,
      "end_s": 41.1,
      "text_en": "Does it have any particular color?",
      "text_native": "इसका कोई पर्टिकुलर कलर है?"
    },
    {
      "ucid": "34972178971237722",
      "idx": 21,
      "speaker": "customer",
      "start_s": 41.6,
      "end_s": 43.8,
      "text_en": "What color, blue, white, grey, these are the normal ones that work.",
      "text_native": "कलर तो क्या ब्लू है, व्हाइट है, ग्रे है, यही चलता है नॉर्मल।"
    },
    {
      "ucid": "34972178971237722",
      "idx": 22,
      "speaker": "agent",
      "start_s": 45.3,
      "end_s": 49.1,
      "text_en": "Okay sir, I will check its pricing. I will revert to you within an hour if the stock is available.",
      "text_native": "ठीक है सर, मैं चेक कर लेता हूं इसका प्राइसिंग। मैं आपको एक घंटे के अंदर रिवर्ट कर दूंगा अगर अवेलेबल है स्टॉक।"
    }
  ],
  "steps": [
    {
      "ucid": "34972178971237722",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, hello, this is Aditya Pandey calling from JSW One.",
      "comment": "Agent greeted, used the customer's company name, and identified JSW One, and the customer's engagement implied permission."
    },
    {
      "ucid": "34972178971237722",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not deliver a hook, instead jumping directly to asking for a requirement."
    },
    {
      "ucid": "34972178971237722",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent asked no discovery questions; the conversation was purely transactional about a specific item."
    },
    {
      "ucid": "34972178971237722",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was performed to identify a customer need."
    },
    {
      "ucid": "34972178971237722",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent only captured thickness and width, failing to ask for grade, quantity, location, or required date."
    },
    {
      "ucid": "34972178971237722",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I will revert to you within an hour if the stock is available.",
      "comment": "Agent committed to a clear next step with a specific turnaround time."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify"
  ],
  "objection_phrases_list": []
}