Call 34972178971200851 2026-09-18 · Aditya Pandey · 2:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Interested | full conversation 50 turns, clean transcript (2% inaudible) | Hindi | 50 | supply_led (campaign_name:medium) |
Audio: noisy: There is significant background noise from a call center environment, but the primary speakers are clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
not_in_stockyard
Agent needed to check stockyard availability for the requested PPGI spec, implying it was not a guaranteed in-stock item.
customer wanted it 1-2 days;
we committed to no date
4 · Sentiment
the CUSTOMER
+0.51
confidence high · +5/−2
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask for permission to speak, which are required elements of the opener.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, instead moving directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−1.0 pts
Discovery (6 Qs)
Agent successfully asked 4 of the 6 discovery questions, covering manufacturing, application, brand, and quantity, but missed JSW share and payment terms.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Point five zero thickness. Uh, क्या coating रहेगी सर?... कितना, मतलब कितना requirement है अभी?... और delivery कहां रहेगी?
Summary
The customer, a profile sheet manufacturer, has an urgent requirement for 25 MT of specific PPGI coil in Dholpur, Rajasthan. The agent successfully captured all the technical and logistical details of the requirement. However, the call structure was weak, missing the hook and a firm closing, and ended with the agent promising to check stock and revert without a specific timeline.
Coaching
You did a good job qualifying the requirement, but you must follow the pitch structure: start with a proper opener and a supply hook, and then close with a specific, committed next step like 'I will send the quote in 1 hour'.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello sir, this is Dheeraj Pandey calling from JSW One. Agent did not use the customer's name or ask for permission to speak, which are required elements of the opener. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, you were registered on our platform, I called regarding that to ask if you had any requirement for steel? Agent did not lead with a supply or price hook, instead moving directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | partial | 4 | 1.0 | थोड़ा अपने business के बारे में बता सकते हैं सर, क्या करते हैं आप? मतलब manufacturing में है कि trading में है? Agent successfully asked 4 of the 6 discovery questions, covering manufacturing, application, brand, and quantity, but missed JSW share and payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs after the discovery phase. |
| SL5 Qualify | 2 | pass | – | 2.0 | Point five zero thickness. Uh, क्या coating रहेगी सर?... कितना, मतलब कितना requirement है अभी?... और delivery कहां रहेगी? Agent successfully qualified the customer's immediate need, capturing product, thickness, coating, quantity, location, and urgency. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Whatever it is, I will revert to you on this. I will WhatsApp you my number. The next step was vague ('I will revert') and did not include a committed turnaround time for a quote or a specific callback time. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.671 | 46.0s | 22.6s | 106.4s | 8.6s | 341.7 | 0 | 28 | 22 | 19 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.4s
Hello, Water Industries?
agent
6.9s
Yes.
हां जी।
agent
7.5s
Hello sir, this is Dheeraj Pandey calling from JSW One.
सर जी नमस्ते, मैं धीरज पांडे बात कर रहा था JSW One से।
customer
10.0s
JSW?
agent
10.8s
JSW One actually.
customer
12.1s
Yes, tell me.
हां, बताइए।
agent
12.9s
Sir, you were registered on our platform, I called regarding that to ask if you had any requirement for steel?
सर जी हमारे प्लेटफार्म पे आप रजिस्टर थे, उसी के रिगार्डिंग में कॉल की थी कि कुछ रिक्वायरमेंट था आपका steel में?
customer
16.8s
Hmm hmm.
हम्म हम्म।
customer
18.0s
PPGI coil, Indradhanush.
PPGI coil, इंद्रधनुष।
agent
20.5s
PPGI.
customer
21.3s
Hmm.
हम्म।
agent
21.7s
In PPGI?
PPGI में?
customer
22.5s
Point yes, point five zero thickness.
पॉइंट हां, point five zero thickness.
agent
24.4s
Point five zero thickness. Uh, what will be the coating, sir?
Point five zero thickness. Uh, क्या coating रहेगी सर?
customer
26.9s
They call it eighty GSM.
Eighty GSM बोलते हैं।
agent
28.5s
Eighty GSM? Uh, did you want GL or GP?
Eighty GSM? Uh, GL चाहिए कि GP चाहिए थी आपको?
customer
31.2s
No no, PPGI coil.
नहीं नहीं, PPGI coil.
agent
32.6s
PPGI, right? Actually, there is PPGL, sir, that is, like, seventy GSM, AZ seventy.
PPGI ना? Actually में क्या है PPGL होता है सर, वो मतलब seventy GSM, AZ seventy होता है।
customer
35.4s
Seventy, yes, yes yes. Tell me about that one, AZ seventy.
Seventy, हां, जी जी। उसका ही बता दीजिए, AZ seventy.
agent
38.2s
Okay.
अच्छा।
agent
38.9s
Yes so, uh, I'll check, sir. Which color do you need, any specific color?
हां तो, uh, देखता हूं सर। कौनसे कोई color चाहिए, कोई specific color में?
customer
41.4s
Sky blue color, five zero one two.
agent
43.8s
Five zero one two, okay.
Five zero one two, ठीक है।
agent
45.3s
Light blue, right?
Light blue ना?
customer
46.3s
Hmm.
हम्म।
agent
47.1s
Okay sir. How much, I mean, what is the requirement right now?
Okay sir. कितना, मतलब कितना requirement है अभी?
customer
49.1s
Twenty-five ton.
agent
50.4s
Twenty-five.
agent
51.5s
Okay sir, got it. Can you tell me a little about your business, sir, what do you do? I mean, are you in manufacturing or trading?
Okay sir, got it. थोड़ा अपने business के बारे में बता सकते हैं सर, क्या करते हैं आप? मतलब manufacturing में है कि trading में है?
customer
54.7s
Manufacturing profile sheet.
agent
56.8s
Profile sheet.
agent
58.6s
Okay, so what is its application, are you using it for roofing?
Okay, तो इसका application क्या है, roofing के लिए use कर रहे हैं आप?
customer
60.5s
Yes, for roofing.
हां, roofing के लिए।
agent
61.6s
Okay sir, alright.
Okay sir, ठीक है।
customer
62.9s
Yes.
हां।
agent
63.5s
Uh, do you need it in a specific brand, sir? Like, I mean, Indradhanush, we have multiple ones like Indradhanush, Pragati.
Uh, कोई specific brand में चाहिए सर आपको? जैसे मतलब इंद्रधनुष, हमारे पास multiple रहते हैं जैसे इंद्रधनुष, प्रगति।
customer
67.1s
Okay, okay. No no, Pragati won't work.
अच्छा अच्छा। नहीं नहीं, प्रगति नहीं चलेगा।
agent
68.9s
Indradhanush?
इंद्रधनुष?
customer
69.8s
Yes.
हां।
agent
70.7s
Uh, okay sir, got it. And where will the delivery be?
Uh, okay sir, got it. और delivery कहां रहेगी?
customer
72.7s
Dholpur, Rajasthan.
धौलपुर, राजस्थान।
agent
74.4s
Dholpur?
धौलपुर?
agent
75.4s
Okay, is this your GST location?
अच्छा, आपका GST location यही है?
customer
76.8s
Yes, it is Dholpur, Rajasthan.
हां, धौलपुर, राजस्थान ही है।
agent
78.4s
Okay sir, got it. Is your requirement urgent, sir, or do you already have the material?
ठीक है सर, got it. अभी urgent में requirement है सर आपकी या आपके पास already है material?
customer
81.1s
Yes, I mean, it will be in one or two days.
हां, मतलब एक दो दिन में ही रहेगा।
agent
82.8s
Okay, will the requirement come after one or two days? Yes, yes, yes.
अच्छा, एक दो दिन के बाद आएगी क्या requirement? जी जी जी।
agent
85.2s
Okay, please let me know once, sir, because the rates are increasing. Uh, I'll, I'll, I'll check for this, if it's available in our stockyard. Whatever it is, I will revert to you on this. I will WhatsApp you my number.
ठीक है, मुझे बताइएगा सर एक बार, क्योंकि क्या है कि rates तो बढ़ रहे हैं। uh, मैं इसका, मैं एक, मैं check कर लेता हूं, क्या है कि रहेगा हमारे यहां stockyard में। कुछ भी रहा मैं आपको revert करता हूं इसपे। मेरा WhatsApp कर दूंगा आपको नंबर।
customer
92.1s
Yes, okay.
हां, okay.
agent
93.9s
[inaudible]