{
  "ucid": "34972178971200851",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 11:43:28",
  "end_time": "2026-09-18 11:46:23",
  "duration_sec": 175,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA69fe0901e1f84779c158f6d048e09d75.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1432,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178971200851__DIA69fe0901e1f84779c158f6d048e09d75.mp3",
  "audio_bytes": 465048,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 155.016,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello, Water Industries?\n[7s] AGENT: Yes.   (हां जी।)\n[8s] AGENT: Hello sir, this is Dheeraj Pandey calling from JSW One.   (सर जी नमस्ते, मैं धीरज पांडे बात कर रहा था JSW One से।)\n[10s] CUSTOMER: JSW?\n[11s] AGENT: JSW One actually.\n[12s] CUSTOMER: Yes, tell me.   (हां, बताइए।)\n[13s] AGENT: Sir, you were registered on our platform, I called regarding that to ask if you had any requirement for steel?   (सर जी हमारे प्लेटफार्म पे आप रजिस्टर थे, उसी के रिगार्डिंग में कॉल की थी कि कुछ रिक्वायरमेंट था आपका steel में?)\n[17s] CUSTOMER: Hmm hmm.   (हम्म हम्म।)\n[18s] CUSTOMER: PPGI coil, Indradhanush.   (PPGI coil, इंद्रधनुष।)\n[20s] AGENT: PPGI.\n[21s] CUSTOMER: Hmm.   (हम्म।)\n[22s] AGENT: In PPGI?   (PPGI में?)\n[22s] CUSTOMER: Point yes, point five zero thickness.   (पॉइंट हां, point five zero thickness.)\n[24s] AGENT: Point five zero thickness. Uh, what will be the coating, sir?   (Point five zero thickness. Uh, क्या coating रहेगी सर?)\n[27s] CUSTOMER: They call it eighty GSM.   (Eighty GSM बोलते हैं।)\n[28s] AGENT: Eighty GSM? Uh, did you want GL or GP?   (Eighty GSM? Uh, GL चाहिए कि GP चाहिए थी आपको?)\n[31s] CUSTOMER: No no, PPGI coil.   (नहीं नहीं, PPGI coil.)\n[33s] AGENT: PPGI, right? Actually, there is PPGL, sir, that is, like, seventy GSM, AZ seventy.   (PPGI ना? Actually में क्या है PPGL होता है सर, वो मतलब seventy GSM, AZ seventy होता है।)\n[35s] CUSTOMER: Seventy, yes, yes yes. Tell me about that one, AZ seventy.   (Seventy, हां, जी जी। उसका ही बता दीजिए, AZ seventy.)\n[38s] AGENT: Okay.   (अच्छा।)\n[39s] AGENT: Yes so, uh, I'll check, sir. Which color do you need, any specific color?   (हां तो, uh, देखता हूं सर। कौनसे कोई color चाहिए, कोई specific color में?)\n[41s] CUSTOMER: Sky blue color, five zero one two.\n[44s] AGENT: Five zero one two, okay.   (Five zero one two, ठीक है।)\n[45s] AGENT: Light blue, right?   (Light blue ना?)\n[46s] CUSTOMER: Hmm.   (हम्म।)\n[47s] AGENT: Okay sir. How much, I mean, what is the requirement right now?   (Okay sir. कितना, मतलब कितना requirement है अभी?)\n[49s] CUSTOMER: Twenty-five ton.\n[50s] AGENT: Twenty-five.\n[52s] AGENT: Okay sir, got it. Can you tell me a little about your business, sir, what do you do? I mean, are you in manufacturing or trading?   (Okay sir, got it. थोड़ा अपने business के बारे में बता सकते हैं सर, क्या करते हैं आप? मतलब manufacturing में है कि trading में है?)\n[55s] CUSTOMER: Manufacturing profile sheet.\n[57s] AGENT: Profile sheet.\n[59s] AGENT: Okay, so what is its application, are you using it for roofing?   (Okay, तो इसका application क्या है, roofing के लिए use कर रहे हैं आप?)\n[60s] CUSTOMER: Yes, for roofing.   (हां, roofing के लिए।)\n[62s] AGENT: Okay sir, alright.   (Okay sir, ठीक है।)\n[63s] CUSTOMER: Yes.   (हां।)\n[64s] AGENT: Uh, do you need it in a specific brand, sir? Like, I mean, Indradhanush, we have multiple ones like Indradhanush, Pragati.   (Uh, कोई specific brand में चाहिए सर आपको? जैसे मतलब इंद्रधनुष, हमारे पास multiple रहते हैं जैसे इंद्रधनुष, प्रगति।)\n[67s] CUSTOMER: Okay, okay. No no, Pragati won't work.   (अच्छा अच्छा। नहीं नहीं, प्रगति नहीं चलेगा।)\n[69s] AGENT: Indradhanush?   (इंद्रधनुष?)\n[70s] CUSTOMER: Yes.   (हां।)\n[71s] AGENT: Uh, okay sir, got it. And where will the delivery be?   (Uh, okay sir, got it. और delivery कहां रहेगी?)\n[73s] CUSTOMER: Dholpur, Rajasthan.   (धौलपुर, राजस्थान।)\n[74s] AGENT: Dholpur?   (धौलपुर?)\n[75s] AGENT: Okay, is this your GST location?   (अच्छा, आपका GST location यही है?)\n[77s] CUSTOMER: Yes, it is Dholpur, Rajasthan.   (हां, धौलपुर, राजस्थान ही है।)\n[78s] AGENT: Okay sir, got it. Is your requirement urgent, sir, or do you already have the material?   (ठीक है सर, got it. अभी urgent में requirement है सर आपकी या आपके पास already है material?)\n[81s] CUSTOMER: Yes, I mean, it will be in one or two days.   (हां, मतलब एक दो दिन में ही रहेगा।)\n[83s] AGENT: Okay, will the requirement come after one or two days? Yes, yes, yes.   (अच्छा, एक दो दिन के बाद आएगी क्या requirement? जी जी जी।)\n[85s] AGENT: Okay, please let me know once, sir, because the rates are increasing. Uh, I'll, I'll, I'll check for this, if it's available in our stockyard. Whatever it is, I will revert to you on this. I will WhatsApp you my number.   (ठीक है, मुझे बताइएगा सर एक बार, क्योंकि क्या है कि rates तो बढ़ रहे हैं। uh, मैं इसका, मैं एक, मैं check कर लेता हूं, क्या है कि रहेगा हमारे यहां stockyard में। कुछ भी रहा मैं आपको revert करता हूं इसपे। मेरा WhatsApp कर दूंगा आपको नंबर।)\n[92s] CUSTOMER: Yes, okay.   (हां, okay.)\n[94s] AGENT: [inaudible]",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 50,
  "connected": 1,
  "audio_notes": "noisy: There is significant background noise from a call center environment, but the primary speakers are clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "50 turns, clean transcript (2% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You did a good job qualifying the requirement, but you must follow the pitch structure: start with a proper opener and a supply hook, and then close with a specific, committed next step like 'I will send the quote in 1 hour'.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "not_in_stockyard",
  "supply_details": "Agent needed to check stockyard availability for the requested PPGI spec, implying it was not a guaranteed in-stock item.",
  "customer_req_date": "1-2 days",
  "agent_committed_date": null,
  "call_summary": "The customer, a profile sheet manufacturer, has an urgent requirement for 25 MT of specific PPGI coil in Dholpur, Rajasthan. The agent successfully captured all the technical and logistical details of the requirement. However, the call structure was weak, missing the hook and a firm closing, and ended with the agent promising to check stock and revert without a specific timeline.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Hello sir, this is Dheeraj Pandey calling from JSW One.\", \"comment\": \"Agent did not use the customer's name or ask for permission to speak, which are required elements of the opener.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, you were registered on our platform, I called regarding that to ask if you had any requirement for steel?\", \"comment\": \"Agent did not lead with a supply or price hook, instead moving directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"थोड़ा अपने business के बारे में बता सकते हैं सर, क्या करते हैं आप? मतलब manufacturing में है कि trading में है?\", \"comment\": \"Agent successfully asked 4 of the 6 discovery questions, covering manufacturing, application, brand, and quantity, but missed JSW share and payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not pitch any USPs after the discovery phase.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Point five zero thickness. Uh, क्या coating रहेगी सर?... कितना, मतलब कितना requirement है अभी?... और delivery कहां रहेगी?\", \"comment\": \"Agent successfully qualified the customer's immediate need, capturing product, thickness, coating, quantity, location, and urgency.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Whatever it is, I will revert to you on this. I will WhatsApp you my number.\", \"comment\": \"The next step was vague ('I will revert') and did not include a committed turnaround time for a quote or a specific callback time.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You did a good job qualifying the requirement, but you must follow the pitch structure: start with a proper opener and a supply hook, and then close with a specific, committed next step like 'I will send the quote in 1 hour'.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"not_in_stockyard\", \"supply_details\": \"Agent needed to check stockyard availability for the requested PPGI spec, implying it was not a guaranteed in-stock item.\", \"customer_req_date\": \"1-2 days\", \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a profile sheet manufacturer, has an urgent requirement for 25 MT of specific PPGI coil in Dholpur, Rajasthan. The agent successfully captured all the technical and logistical details of the requirement. However, the call structure was weak, missing the hook and a firm closing, and ended with the agent promising to check stock and revert without a specific timeline.\"}",
  "error": null,
  "latency_ms": 30679,
  "input_tokens": 4071,
  "output_tokens": 877,
  "created_at": "2026-09-25 11:57:37",
  "sentiment": "positive",
  "sentiment_score": 0.507,
  "sentiment_confidence": "high",
  "pos": 5,
  "neg": 2,
  "lex_hits": 11,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.671,
  "agent_talk_sec": 46.0,
  "customer_talk_sec": 22.6,
  "dead_air_sec": 106.4,
  "longest_monologue_sec": 8.6,
  "agent_wpm": 341.7,
  "interruptions": 0,
  "agent_turns": 28,
  "customer_turns": 22,
  "discovery_qs": 19,
  "words_agent": 262,
  "words_customer": 85,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178971200851",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.38,
      "end_s": 6.5,
      "text_en": "Hello, Water Industries?",
      "text_native": "Hello, Water Industries?"
    },
    {
      "ucid": "34972178971200851",
      "idx": 1,
      "speaker": "agent",
      "start_s": 6.86,
      "end_s": 7.2,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "34972178971200851",
      "idx": 2,
      "speaker": "agent",
      "start_s": 7.5,
      "end_s": 9.6,
      "text_en": "Hello sir, this is Dheeraj Pandey calling from JSW One.",
      "text_native": "सर जी नमस्ते, मैं धीरज पांडे बात कर रहा था JSW One से।"
    },
    {
      "ucid": "34972178971200851",
      "idx": 3,
      "speaker": "customer",
      "start_s": 10.0,
      "end_s": 10.43,
      "text_en": "JSW?",
      "text_native": "JSW?"
    },
    {
      "ucid": "34972178971200851",
      "idx": 4,
      "speaker": "agent",
      "start_s": 10.8,
      "end_s": 11.7,
      "text_en": "JSW One actually.",
      "text_native": "JSW One actually."
    },
    {
      "ucid": "34972178971200851",
      "idx": 5,
      "speaker": "customer",
      "start_s": 12.1,
      "end_s": 12.7,
      "text_en": "Yes, tell me.",
      "text_native": "हां, बताइए।"
    },
    {
      "ucid": "34972178971200851",
      "idx": 6,
      "speaker": "agent",
      "start_s": 12.9,
      "end_s": 16.5,
      "text_en": "Sir, you were registered on our platform, I called regarding that to ask if you had any requirement for steel?",
      "text_native": "सर जी हमारे प्लेटफार्म पे आप रजिस्टर थे, उसी के रिगार्डिंग में कॉल की थी कि कुछ रिक्वायरमेंट था आपका steel में?"
    },
    {
      "ucid": "34972178971200851",
      "idx": 7,
      "speaker": "customer",
      "start_s": 16.8,
      "end_s": 17.2,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "34972178971200851",
      "idx": 8,
      "speaker": "customer",
      "start_s": 18.0,
      "end_s": 20.0,
      "text_en": "PPGI coil, Indradhanush.",
      "text_native": "PPGI coil, इंद्रधनुष।"
    },
    {
      "ucid": "34972178971200851",
      "idx": 9,
      "speaker": "agent",
      "start_s": 20.5,
      "end_s": 20.9,
      "text_en": "PPGI.",
      "text_native": "PPGI."
    },
    {
      "ucid": "34972178971200851",
      "idx": 10,
      "speaker": "customer",
      "start_s": 21.3,
      "end_s": 21.5,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "34972178971200851",
      "idx": 11,
      "speaker": "agent",
      "start_s": 21.7,
      "end_s": 22.1,
      "text_en": "In PPGI?",
      "text_native": "PPGI में?"
    },
    {
      "ucid": "34972178971200851",
      "idx": 12,
      "speaker": "customer",
      "start_s": 22.5,
      "end_s": 24.0,
      "text_en": "Point yes, point five zero thickness.",
      "text_native": "पॉइंट हां, point five zero thickness."
    },
    {
      "ucid": "34972178971200851",
      "idx": 13,
      "speaker": "agent",
      "start_s": 24.4,
      "end_s": 26.5,
      "text_en": "Point five zero thickness. Uh, what will be the coating, sir?",
      "text_native": "Point five zero thickness. Uh, क्या coating रहेगी सर?"
    },
    {
      "ucid": "34972178971200851",
      "idx": 14,
      "speaker": "customer",
      "start_s": 26.9,
      "end_s": 28.0,
      "text_en": "They call it eighty GSM.",
      "text_native": "Eighty GSM बोलते हैं।"
    },
    {
      "ucid": "34972178971200851",
      "idx": 15,
      "speaker": "agent",
      "start_s": 28.5,
      "end_s": 30.8,
      "text_en": "Eighty GSM? Uh, did you want GL or GP?",
      "text_native": "Eighty GSM? Uh, GL चाहिए कि GP चाहिए थी आपको?"
    },
    {
      "ucid": "34972178971200851",
      "idx": 16,
      "speaker": "customer",
      "start_s": 31.2,
      "end_s": 32.3,
      "text_en": "No no, PPGI coil.",
      "text_native": "नहीं नहीं, PPGI coil."
    },
    {
      "ucid": "34972178971200851",
      "idx": 17,
      "speaker": "agent",
      "start_s": 32.6,
      "end_s": 35.3,
      "text_en": "PPGI, right? Actually, there is PPGL, sir, that is, like, seventy GSM, AZ seventy.",
      "text_native": "PPGI ना? Actually में क्या है PPGL होता है सर, वो मतलब seventy GSM, AZ seventy होता है।"
    },
    {
      "ucid": "34972178971200851",
      "idx": 18,
      "speaker": "customer",
      "start_s": 35.4,
      "end_s": 37.8,
      "text_en": "Seventy, yes, yes yes. Tell me about that one, AZ seventy.",
      "text_native": "Seventy, हां, जी जी। उसका ही बता दीजिए, AZ seventy."
    },
    {
      "ucid": "34972178971200851",
      "idx": 19,
      "speaker": "agent",
      "start_s": 38.2,
      "end_s": 38.5,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "34972178971200851",
      "idx": 20,
      "speaker": "agent",
      "start_s": 38.9,
      "end_s": 41.1,
      "text_en": "Yes so, uh, I'll check, sir. Which color do you need, any specific color?",
      "text_native": "हां तो, uh, देखता हूं सर। कौनसे कोई color चाहिए, कोई specific color में?"
    },
    {
      "ucid": "34972178971200851",
      "idx": 21,
      "speaker": "customer",
      "start_s": 41.4,
      "end_s": 43.1,
      "text_en": "Sky blue color, five zero one two.",
      "text_native": "Sky blue color, five zero one two."
    },
    {
      "ucid": "34972178971200851",
      "idx": 22,
      "speaker": "agent",
      "start_s": 43.8,
      "end_s": 44.8,
      "text_en": "Five zero one two, okay.",
      "text_native": "Five zero one two, ठीक है।"
    },
    {
      "ucid": "34972178971200851",
      "idx": 23,
      "speaker": "agent",
      "start_s": 45.3,
      "end_s": 46.0,
      "text_en": "Light blue, right?",
      "text_native": "Light blue ना?"
    },
    {
      "ucid": "34972178971200851",
      "idx": 24,
      "speaker": "customer",
      "start_s": 46.3,
      "end_s": 46.5,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "34972178971200851",
      "idx": 25,
      "speaker": "agent",
      "start_s": 47.1,
      "end_s": 48.8,
      "text_en": "Okay sir. How much, I mean, what is the requirement right now?",
      "text_native": "Okay sir. कितना, मतलब कितना requirement है अभी?"
    },
    {
      "ucid": "34972178971200851",
      "idx": 26,
      "speaker": "customer",
      "start_s": 49.1,
      "end_s": 50.1,
      "text_en": "Twenty-five ton.",
      "text_native": "Twenty-five ton."
    },
    {
      "ucid": "34972178971200851",
      "idx": 27,
      "speaker": "agent",
      "start_s": 50.4,
      "end_s": 51.0,
      "text_en": "Twenty-five.",
      "text_native": "Twenty-five."
    },
    {
      "ucid": "34972178971200851",
      "idx": 28,
      "speaker": "agent",
      "start_s": 51.5,
      "end_s": 54.5,
      "text_en": "Okay sir, got it. Can you tell me a little about your business, sir, what do you do? I mean, are you in manufacturing or trading?",
      "text_native": "Okay sir, got it. थोड़ा अपने business के बारे में बता सकते हैं सर, क्या करते हैं आप? मतलब manufacturing में है कि trading में है?"
    },
    {
      "ucid": "34972178971200851",
      "idx": 29,
      "speaker": "customer",
      "start_s": 54.7,
      "end_s": 56.2,
      "text_en": "Manufacturing profile sheet.",
      "text_native": "Manufacturing profile sheet."
    },
    {
      "ucid": "34972178971200851",
      "idx": 30,
      "speaker": "agent",
      "start_s": 56.8,
      "end_s": 57.5,
      "text_en": "Profile sheet.",
      "text_native": "Profile sheet."
    },
    {
      "ucid": "34972178971200851",
      "idx": 31,
      "speaker": "agent",
      "start_s": 58.6,
      "end_s": 60.4,
      "text_en": "Okay, so what is its application, are you using it for roofing?",
      "text_native": "Okay, तो इसका application क्या है, roofing के लिए use कर रहे हैं आप?"
    },
    {
      "ucid": "34972178971200851",
      "idx": 32,
      "speaker": "customer",
      "start_s": 60.5,
      "end_s": 61.5,
      "text_en": "Yes, for roofing.",
      "text_native": "हां, roofing के लिए।"
    },
    {
      "ucid": "34972178971200851",
      "idx": 33,
      "speaker": "agent",
      "start_s": 61.6,
      "end_s": 62.3,
      "text_en": "Okay sir, alright.",
      "text_native": "Okay sir, ठीक है।"
    },
    {
      "ucid": "34972178971200851",
      "idx": 34,
      "speaker": "customer",
      "start_s": 62.9,
      "end_s": 63.1,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "34972178971200851",
      "idx": 35,
      "speaker": "agent",
      "start_s": 63.5,
      "end_s": 66.8,
      "text_en": "Uh, do you need it in a specific brand, sir? Like, I mean, Indradhanush, we have multiple ones like Indradhanush, Pragati.",
      "text_native": "Uh, कोई specific brand में चाहिए सर आपको? जैसे मतलब इंद्रधनुष, हमारे पास multiple रहते हैं जैसे इंद्रधनुष, प्रगति।"
    },
    {
      "ucid": "34972178971200851",
      "idx": 36,
      "speaker": "customer",
      "start_s": 67.1,
      "end_s": 68.6,
      "text_en": "Okay, okay. No no, Pragati won't work.",
      "text_native": "अच्छा अच्छा। नहीं नहीं, प्रगति नहीं चलेगा।"
    },
    {
      "ucid": "34972178971200851",
      "idx": 37,
      "speaker": "agent",
      "start_s": 68.9,
      "end_s": 69.5,
      "text_en": "Indradhanush?",
      "text_native": "इंद्रधनुष?"
    },
    {
      "ucid": "34972178971200851",
      "idx": 38,
      "speaker": "customer",
      "start_s": 69.8,
      "end_s": 70.0,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "34972178971200851",
      "idx": 39,
      "speaker": "agent",
      "start_s": 70.7,
      "end_s": 72.4,
      "text_en": "Uh, okay sir, got it. And where will the delivery be?",
      "text_native": "Uh, okay sir, got it. और delivery कहां रहेगी?"
    },
    {
      "ucid": "34972178971200851",
      "idx": 40,
      "speaker": "customer",
      "start_s": 72.7,
      "end_s": 73.9,
      "text_en": "Dholpur, Rajasthan.",
      "text_native": "धौलपुर, राजस्थान।"
    },
    {
      "ucid": "34972178971200851",
      "idx": 41,
      "speaker": "agent",
      "start_s": 74.4,
      "end_s": 74.8,
      "text_en": "Dholpur?",
      "text_native": "धौलपुर?"
    },
    {
      "ucid": "34972178971200851",
      "idx": 42,
      "speaker": "agent",
      "start_s": 75.4,
      "end_s": 76.5,
      "text_en": "Okay, is this your GST location?",
      "text_native": "अच्छा, आपका GST location यही है?"
    },
    {
      "ucid": "34972178971200851",
      "idx": 43,
      "speaker": "customer",
      "start_s": 76.8,
      "end_s": 78.0,
      "text_en": "Yes, it is Dholpur, Rajasthan.",
      "text_native": "हां, धौलपुर, राजस्थान ही है।"
    },
    {
      "ucid": "34972178971200851",
      "idx": 44,
      "speaker": "agent",
      "start_s": 78.4,
      "end_s": 80.8,
      "text_en": "Okay sir, got it. Is your requirement urgent, sir, or do you already have the material?",
      "text_native": "ठीक है सर, got it. अभी urgent में requirement है सर आपकी या आपके पास already है material?"
    },
    {
      "ucid": "34972178971200851",
      "idx": 45,
      "speaker": "customer",
      "start_s": 81.1,
      "end_s": 82.5,
      "text_en": "Yes, I mean, it will be in one or two days.",
      "text_native": "हां, मतलब एक दो दिन में ही रहेगा।"
    },
    {
      "ucid": "34972178971200851",
      "idx": 46,
      "speaker": "agent",
      "start_s": 82.8,
      "end_s": 84.8,
      "text_en": "Okay, will the requirement come after one or two days? Yes, yes, yes.",
      "text_native": "अच्छा, एक दो दिन के बाद आएगी क्या requirement? जी जी जी।"
    },
    {
      "ucid": "34972178971200851",
      "idx": 47,
      "speaker": "agent",
      "start_s": 85.2,
      "end_s": 91.8,
      "text_en": "Okay, please let me know once, sir, because the rates are increasing. Uh, I'll, I'll, I'll check for this, if it's available in our stockyard. Whatever it is, I will revert to you on this. I will WhatsApp you my number.",
      "text_native": "ठीक है, मुझे बताइएगा सर एक बार, क्योंकि क्या है कि rates तो बढ़ रहे हैं। uh, मैं इसका, मैं एक, मैं check कर लेता हूं, क्या है कि रहेगा हमारे यहां stockyard में। कुछ भी रहा मैं आपको revert करता हूं इसपे। मेरा WhatsApp कर दूंगा आपको नंबर।"
    },
    {
      "ucid": "34972178971200851",
      "idx": 48,
      "speaker": "customer",
      "start_s": 92.1,
      "end_s": 92.7,
      "text_en": "Yes, okay.",
      "text_native": "हां, okay."
    },
    {
      "ucid": "34972178971200851",
      "idx": 49,
      "speaker": "agent",
      "start_s": 93.9,
      "end_s": 94.3,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "34972178971200851",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Hello sir, this is Dheeraj Pandey calling from JSW One.",
      "comment": "Agent did not use the customer's name or ask for permission to speak, which are required elements of the opener."
    },
    {
      "ucid": "34972178971200851",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, you were registered on our platform, I called regarding that to ask if you had any requirement for steel?",
      "comment": "Agent did not lead with a supply or price hook, instead moving directly to asking for a requirement."
    },
    {
      "ucid": "34972178971200851",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 4,
      "evidence": "थोड़ा अपने business के बारे में बता सकते हैं सर, क्या करते हैं आप? मतलब manufacturing में है कि trading में है?",
      "comment": "Agent successfully asked 4 of the 6 discovery questions, covering manufacturing, application, brand, and quantity, but missed JSW share and payment terms."
    },
    {
      "ucid": "34972178971200851",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not pitch any USPs after the discovery phase."
    },
    {
      "ucid": "34972178971200851",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Point five zero thickness. Uh, क्या coating रहेगी सर?... कितना, मतलब कितना requirement है अभी?... और delivery कहां रहेगी?",
      "comment": "Agent successfully qualified the customer's immediate need, capturing product, thickness, coating, quantity, location, and urgency."
    },
    {
      "ucid": "34972178971200851",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Whatever it is, I will revert to you on this. I will WhatsApp you my number.",
      "comment": "The next step was vague ('I will revert') and did not include a committed turnaround time for a quote or a specific callback time."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}