Call 34972178971181711 2026-09-18 · Aditya Pandey · 0:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Interested | full conversation 18 turns, clean transcript (0% inaudible) | Hindi | 18 | supply_led (campaign_name:medium) |
Audio: clear: The customer initially complains about the agent's audio quality, but the conversation is mostly clear for transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.19
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook and instead jumped directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the call ended after the customer clarified the old requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Did you have any requirement for steel, sir?
Summary
The agent contacted a lead regarding a past registration. The agent attempted to qualify for a current need, but the customer clarified their requirement was for a shed that was completed a year ago. The call ended as the lead was stale with no present requirement.
Coaching
After the customer confirms their identity, always secure permission to speak before jumping into the reason for the call to ensure they are ready to engage.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self and company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook and instead jumped directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the call ended after the customer clarified the old requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | pass | – | 2.0 | Did you have any requirement for steel, sir? Agent successfully attempted to qualify by asking for a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no next step established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.6 | 14.4s | 9.6s | 35.0s | 4.7s | 283.3 | 0 | 9 | 9 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
हेलो।
agent
2.0s
Are you Manish Sharma?
customer
3.0s
Hello.
हेलो।
agent
3.8s
Hello Manish Sharma?
हेलो मनीष शर्मा?
customer
4.8s
Yes.
हाँ जी।
agent
5.3s
Yes, hello, this is Aditya Pandey, I was calling from JSW.
हाँ जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।
customer
7.9s
From where?
कहाँ से?
agent
8.5s
I was calling from JSW, Jindal Steel Works.
JSW से बात कर रहा था, Jindal Steel Works.
customer
10.8s
Sir, your voice is not coming through clearly. Where are you calling from?
आवाज़ नहीं सर clear आ रही आपकी। कहाँ से बात कर रहे हो?
agent
13.0s
Sir, I was calling from JSW.
सर मैं JSW से बात कर रहा था।
customer
14.9s
JSW?
agent
15.6s
Yes, JSW One.
हाँ, JSW One.
customer
16.8s
Yes, tell me.
हाँ जी बोलो।
agent
17.6s
Sir, you were registered on our platform last time, this call was regarding that. Did you have some requirement, sir, in CR, GP?
सर, आपके हमारे platform पे आप register थे last time, उसी के regarding call था। कुछ आपकी requirement थी सर CR, GP में?
customer
22.6s
What was the requirement for?
किस चीज़ की requirement थी?
agent
23.8s
Did you have any requirement for steel, sir?
Steel में कोई requirement थी सर आपकी?
customer
25.6s
Brother, it's been a year since that was done. The shed has also been installed. It was a fifteen thousand square foot shed.
भाई साहब, किए को साल हो गया। Shed भी डल गया वो तो। पंद्रह हज़ार square foot का shed था।
agent
30.0s
Okay, now
अच्छा, अभी