{ "ucid": "34972178971181711", "call_date": "2026-09-18", "start_time": "2026-09-18 11:40:17", "end_time": "2026-09-18 11:41:16", "duration_sec": 59, "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26", "disposition": "Interested", "agent": "Aditya Pandey", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA0307dbc1a087eb7b94ab41f87ecbfe84.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1433, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178971181711__DIA0307dbc1a087eb7b94ab41f87ecbfe84.mp3", "audio_bytes": 140400, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 46.8, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello. (हेलो।)\n[2s] AGENT: Are you Manish Sharma?\n[3s] CUSTOMER: Hello. (हेलो।)\n[4s] AGENT: Hello Manish Sharma? (हेलो मनीष शर्मा?)\n[5s] CUSTOMER: Yes. (हाँ जी।)\n[5s] AGENT: Yes, hello, this is Aditya Pandey, I was calling from JSW. (हाँ जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।)\n[8s] CUSTOMER: From where? (कहाँ से?)\n[8s] AGENT: I was calling from JSW, Jindal Steel Works. (JSW से बात कर रहा था, Jindal Steel Works.)\n[11s] CUSTOMER: Sir, your voice is not coming through clearly. Where are you calling from? (आवाज़ नहीं सर clear आ रही आपकी। कहाँ से बात कर रहे हो?)\n[13s] AGENT: Sir, I was calling from JSW. (सर मैं JSW से बात कर रहा था।)\n[15s] CUSTOMER: JSW?\n[16s] AGENT: Yes, JSW One. (हाँ, JSW One.)\n[17s] CUSTOMER: Yes, tell me. (हाँ जी बोलो।)\n[18s] AGENT: Sir, you were registered on our platform last time, this call was regarding that. Did you have some requirement, sir, in CR, GP? (सर, आपके हमारे platform पे आप register थे last time, उसी के regarding call था। कुछ आपकी requirement थी सर CR, GP में?)\n[23s] CUSTOMER: What was the requirement for? (किस चीज़ की requirement थी?)\n[24s] AGENT: Did you have any requirement for steel, sir? (Steel में कोई requirement थी सर आपकी?)\n[26s] CUSTOMER: Brother, it's been a year since that was done. The shed has also been installed. It was a fifteen thousand square foot shed. (भाई साहब, किए को साल हो गया। Shed भी डल गया वो तो। पंद्रह हज़ार square foot का shed था।)\n[30s] AGENT: Okay, now (अच्छा, अभी)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 18, "connected": 1, "audio_notes": "clear: The customer initially complains about the agent's audio quality, but the conversation is mostly clear for transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "18 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "After the customer confirms their identity, always secure permission to speak before jumping into the reason for the call to ensure they are ready to engage.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "construction", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a lead regarding a past registration. The agent attempted to qualify for a current need, but the customer clarified their requirement was for a shed that was completed a year ago. The call ended as the lead was stale with no present requirement.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent identified self and company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a hook and instead jumped directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the call ended after the customer clarified the old requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the pitch stage.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Did you have any requirement for steel, sir?\", \"comment\": \"Agent successfully attempted to qualify by asking for a current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no next step established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"After the customer confirms their identity, always secure permission to speak before jumping into the reason for the call to ensure they are ready to engage.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead regarding a past registration. The agent attempted to qualify for a current need, but the customer clarified their requirement was for a shed that was completed a year ago. The call ended as the lead was stale with no present requirement.\"}", "error": null, "latency_ms": 25759, "input_tokens": 3036, "output_tokens": 639, "created_at": "2026-09-25 11:57:33", "sentiment": "positive", "sentiment_score": 0.193, "sentiment_confidence": "high", "pos": 0, "neg": 0, "lex_hits": 1, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.6, "agent_talk_sec": 14.4, "customer_talk_sec": 9.6, "dead_air_sec": 35.0, "longest_monologue_sec": 4.7, "agent_wpm": 283.3, "interruptions": 0, "agent_turns": 9, "customer_turns": 9, "discovery_qs": 4, "words_agent": 68, "words_customer": 50, "monologue_heavy": 0, "turns": [ { "ucid": "34972178971181711", "idx": 0, "speaker": "customer", "start_s": 0.87, "end_s": 1.2, "text_en": "Hello.", "text_native": "हेलो।" }, { "ucid": "34972178971181711", "idx": 1, "speaker": "agent", "start_s": 2.01, "end_s": 2.88, "text_en": "Are you Manish Sharma?", "text_native": "Are you Manish Sharma?" }, { "ucid": "34972178971181711", "idx": 2, "speaker": "customer", "start_s": 3.04, "end_s": 3.33, "text_en": "Hello.", "text_native": "हेलो।" }, { "ucid": "34972178971181711", "idx": 3, "speaker": "agent", "start_s": 3.81, "end_s": 4.5, "text_en": "Hello Manish Sharma?", "text_native": "हेलो मनीष शर्मा?" }, { "ucid": "34972178971181711", "idx": 4, "speaker": "customer", "start_s": 4.83, "end_s": 5.1, "text_en": "Yes.", "text_native": "हाँ जी।" }, { "ucid": "34972178971181711", "idx": 5, "speaker": "agent", "start_s": 5.29, "end_s": 7.6, "text_en": "Yes, hello, this is Aditya Pandey, I was calling from JSW.", "text_native": "हाँ जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।" }, { "ucid": "34972178971181711", "idx": 6, "speaker": "customer", "start_s": 7.89, "end_s": 8.3, "text_en": "From where?", "text_native": "कहाँ से?" }, { "ucid": "34972178971181711", "idx": 7, "speaker": "agent", "start_s": 8.5, "end_s": 10.38, "text_en": "I was calling from JSW, Jindal Steel Works.", "text_native": "JSW से बात कर रहा था, Jindal Steel Works." }, { "ucid": "34972178971181711", "idx": 8, "speaker": "customer", "start_s": 10.8, "end_s": 12.88, "text_en": "Sir, your voice is not coming through clearly. Where are you calling from?", "text_native": "आवाज़ नहीं सर clear आ रही आपकी। कहाँ से बात कर रहे हो?" }, { "ucid": "34972178971181711", "idx": 9, "speaker": "agent", "start_s": 13.0, "end_s": 14.3, "text_en": "Sir, I was calling from JSW.", "text_native": "सर मैं JSW से बात कर रहा था।" }, { "ucid": "34972178971181711", "idx": 10, "speaker": "customer", "start_s": 14.86, "end_s": 15.29, "text_en": "JSW?", "text_native": "JSW?" }, { "ucid": "34972178971181711", "idx": 11, "speaker": "agent", "start_s": 15.56, "end_s": 16.3, "text_en": "Yes, JSW One.", "text_native": "हाँ, JSW One." }, { "ucid": "34972178971181711", "idx": 12, "speaker": "customer", "start_s": 16.8, "end_s": 17.28, "text_en": "Yes, tell me.", "text_native": "हाँ जी बोलो।" }, { "ucid": "34972178971181711", "idx": 13, "speaker": "agent", "start_s": 17.56, "end_s": 22.28, "text_en": "Sir, you were registered on our platform last time, this call was regarding that. Did you have some requirement, sir, in CR, GP?", "text_native": "सर, आपके हमारे platform पे आप register थे last time, उसी के regarding call था। कुछ आपकी requirement थी सर CR, GP में?" }, { "ucid": "34972178971181711", "idx": 14, "speaker": "customer", "start_s": 22.56, "end_s": 23.5, "text_en": "What was the requirement for?", "text_native": "किस चीज़ की requirement थी?" }, { "ucid": "34972178971181711", "idx": 15, "speaker": "agent", "start_s": 23.8, "end_s": 25.18, "text_en": "Did you have any requirement for steel, sir?", "text_native": "Steel में कोई requirement थी सर आपकी?" }, { "ucid": "34972178971181711", "idx": 16, "speaker": "customer", "start_s": 25.58, "end_s": 29.9, "text_en": "Brother, it's been a year since that was done. The shed has also been installed. It was a fifteen thousand square foot shed.", "text_native": "भाई साहब, किए को साल हो गया। Shed भी डल गया वो तो। पंद्रह हज़ार square foot का shed था।" }, { "ucid": "34972178971181711", "idx": 17, "speaker": "agent", "start_s": 30.0, "end_s": 30.5, "text_en": "Okay, now", "text_native": "अच्छा, अभी" } ], "steps": [ { "ucid": "34972178971181711", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent identified self and company but failed to ask for permission to speak." }, { "ucid": "34972178971181711", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not provide a hook and instead jumped directly to asking for a requirement." }, { "ucid": "34972178971181711", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "No discovery questions were asked; the call ended after the customer clarified the old requirement." }, { "ucid": "34972178971181711", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call did not progress to the pitch stage." }, { "ucid": "34972178971181711", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Did you have any requirement for steel, sir?", "comment": "Agent successfully attempted to qualify by asking for a current requirement." }, { "ucid": "34972178971181711", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended abruptly with no next step established." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }