{
  "ucid": "34972178971166471",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 11:37:44",
  "end_time": "2026-09-18 11:40:19",
  "duration_sec": 155,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "No_requirement",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA2f44e87f2cba86484713c817c681a920.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1434,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178971166471__DIA2f44e87f2cba86484713c817c681a920.mp3",
  "audio_bytes": 408888,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 136.296,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Supreme Engineering Fabrication?   (सुप्रीम इंजिनिअरिंग फॅब्रिकेशन?)\n[4s] CUSTOMER: Speaking.   (बोलते.)\n[5s] AGENT: Sir, this is Anupreeti speaking from JSW One.   (सर, अनुप्रीती बोलतीये JSW One मधून.)\n[7s] CUSTOMER: Yes, speak.   (बोला ना.)\n[8s] AGENT: Sir, I wanted to ask if you have any requirement for CR sheets?   (सर, काही रिक्वायरमेंट आहे का विचारायचं होतं CR sheet मध्ये?)\n[11s] CUSTOMER: Not in steel.   (स्टीलमध्ये नाही.)\n[12s] AGENT: CR sheet.\n[13s] CUSTOMER: In sheets.   (शीटमध्ये.)\n[14s] AGENT: Yes.   (हा.)\n[15s] CUSTOMER: We have it in sheets. What is your credit period, how is it?   (शीटमध्ये आहे. आपलं किती दिवसाचं क्रेडिट वगैरे कसं आहे आपलं?)\n[18s] AGENT: Sir, how it is for us is, do you do manufacturing or how is it for you?   (सर, आपलं कसं आहे, तुम्ही म्हणजे मॅन्युफॅक्चरिंग करता का कसं आहे म्हणजे आपलं?)\n[22s] CUSTOMER: Yes, manufacturing.   (हा, मॅन्युफॅक्चरिंग.)\n[23s] AGENT: Okay. Uh, sir, and what is your monthly turnover? How many sheets do you need?   (अच्छा. अ, सर म्हणजे आपलं आणि मंथली किती टर्नओव्हर आहे म्हणजे आपलं? किती शीट लागते तुम्हाला?)\n[27s] CUSTOMER: Monthly 100 tons.   (मंथली 100 टन.)\n[30s] AGENT: Hello?   (हॅलो?)\n[31s] CUSTOMER: Yes, speak.   (हा, बोला ना.)\n[32s] AGENT: Yes sir, what is the monthly requirement for CR sheets for you?   (हा सर, मंथली किती CR sheet ची रिक्वायरमेंट असते तुमची आपली?)\n[34s] CUSTOMER: Around 100 tons are required.   (एक 100 टनापर्यंत लागतं.)\n[36s] AGENT: Okay. Sir, so how it is on this platform is, the first two orders are on 100% advance.   (अच्छा. सर, मग आपलं कसं आहे या प्लॅटफॉर्मचं, पहिले दोन ऑर्डर्स जे असतात ते 100% ऍडव्हान्समध्ये असतात.)\n[41s] CUSTOMER: Okay.   (बरं.)\n[41s] AGENT: After two orders, if it's for 100 tons, I can immediately arrange for plant supply. Then you will get the order directly from the plant on a credit basis, uh, after they do your verification, then on what, uh, on which terms to give it, they will decide. That's how it is.   (दोन ऑर्डरनंतर मी डायरेक्ट तुम्हाला 100 टनाची असेल तर प्लांट सप्लाय लगेच मी करू शकते. मग डायरेक्ट प्लांटकडून तुम्हाला ऑर्डर येऊन क्रेडिट बेसिसवर, अ, तुमचं ते व्हेरिफिकेशन करून मग किती, अ, कुठल्या टर्म्सवर द्यायचंय ते ते लोकं डिसाइड करतात. असं आहे.)\n[51s] CUSTOMER: Okay.   (ओके.)\n[52s] AGENT: With us, uh, the minimum requirement for CR is three tons. Uh, and the advance is also 100% advance.   (आमच्याकडे, अ, मिनिमम रिक्वायरमेंट CR ची तीन टन आहे. अ, तुम्ही म्हणजे ऍडव्हान्स पण 100% ऍडव्हान्स आहे.)\n[57s] CUSTOMER: 100% advance.   (100% ऍडव्हान्स.)\n[59s] AGENT: Yes. The first two orders. From the third order, I can arrange direct plant supply for you.   (हा. पहिले दोन ऑर्डर्स. तिसऱ्या ऑर्डरपासून मी तुम्हाला प्लांट सप्लाय डायरेक्ट करू शकते.)\n[102s] CUSTOMER: Hm.   (हं.)\n[103s] AGENT: I can also get you the rate accordingly. That's how it is.   (रेट पण तसा घेऊ शकते मी तुम्हाला. असं आहे.)\n[105s] CUSTOMER: Okay, that's fine. We'll see.   (ठीक आहे, चालेल. बघूया.)\n[107s] AGENT: Yes. That's fine, sir. So, is there a live requirement now, sir, or is this month's procurement done?   (हा. चालेल सर. आता मग लाईव्ह रिक्वायरमेंट आहे का सर, झालंय या महिन्याचं प्रोक्युर?)\n[110s] CUSTOMER: It's done, it's done.   (झालंय, झालंय.)\n[112s] AGENT: Okay, okay. I will connect with you next month then.   (ओके, ओके. तुम्हाला मग नेक्स्ट मंथला कनेक्ट करते मी एकदा.)\n[114s] CUSTOMER: Yes.   (हो.)\n[115s] AGENT: Okay. Thank you, sir.   (ओके. थँक्यू, सर.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"Hindi\", \"English\"]",
  "turn_count": 34,
  "connected": 1,
  "audio_notes": "clear: The agent's speech is a mix of Marathi and Hindi, which is common in the region.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "34 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\"]",
  "pitch_coaching_note": "Start your calls by asking for permission to speak and delivering a concise hook before jumping into discovery questions.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a manufacturing customer who was immediately interested in credit terms for CR sheets. The agent correctly explained the policy of two advance orders before credit is considered. The customer confirmed a large monthly requirement (100 MT) but had no immediate need, so the agent scheduled a callback for the following month.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent identified self and company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent skipped the hook and went directly to asking for requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"AGENT: do you do manufacturing or how is it for you? ... what is your monthly turnover? How many sheets do you need?\", \"comment\": \"Agent asked about manufacturing and monthly tonnage, and the customer proactively raised payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: After two orders, if it's for 100 tons, I can immediately arrange for plant supply. Then you will get the order directly from the plant on a credit basis...\", \"comment\": \"Agent correctly pitched the credit policy in response to the customer's direct question.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: So, is there a live requirement now, sir, or is this month's procurement done?\", \"comment\": \"Agent correctly asked for a live requirement, which the customer confirmed they did not have.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: I will connect with you next month then.\", \"comment\": \"Agent committed to a callback in the next month, which the customer agreed to.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"Start your calls by asking for permission to speak and delivering a concise hook before jumping into discovery questions.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"credit\", \"state\": \"handled\", \"evidence\": \"What is your credit period, how is it?\", \"response\": \"Sir, so how it is on this platform is, the first two orders are on 100% advance. After two orders... I can immediately arrange for plant supply. Then you will get the order directly from the plant on a credit basis...\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"Okay, that's fine. We'll see.\", \"response\": \"Yes. That's fine, sir. So, is there a live requirement now, sir, or is this month's procurement done?\"}], \"call_summary\": \"The agent contacted a manufacturing customer who was immediately interested in credit terms for CR sheets. The agent correctly explained the policy of two advance orders before credit is considered. The customer confirmed a large monthly requirement (100 MT) but had no immediate need, so the agent scheduled a callback for the following month.\"}",
  "error": null,
  "latency_ms": 46239,
  "input_tokens": 3776,
  "output_tokens": 930,
  "created_at": "2026-09-25 11:57:56",
  "sentiment": "neutral",
  "sentiment_score": 0.147,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 0,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.858,
  "agent_talk_sec": 87.0,
  "customer_talk_sec": 14.4,
  "dead_air_sec": 53.6,
  "longest_monologue_sec": 43.2,
  "agent_wpm": 153.1,
  "interruptions": 0,
  "agent_turns": 17,
  "customer_turns": 17,
  "discovery_qs": 8,
  "words_agent": 222,
  "words_customer": 49,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "34972178971166471",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.38,
      "end_s": 1.7,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "34972178971166471",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.0,
      "end_s": 3.9,
      "text_en": "Supreme Engineering Fabrication?",
      "text_native": "सुप्रीम इंजिनिअरिंग फॅब्रिकेशन?"
    },
    {
      "ucid": "34972178971166471",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.3,
      "end_s": 4.7,
      "text_en": "Speaking.",
      "text_native": "बोलते."
    },
    {
      "ucid": "34972178971166471",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.9,
      "end_s": 6.8,
      "text_en": "Sir, this is Anupreeti speaking from JSW One.",
      "text_native": "सर, अनुप्रीती बोलतीये JSW One मधून."
    },
    {
      "ucid": "34972178971166471",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.2,
      "end_s": 7.7,
      "text_en": "Yes, speak.",
      "text_native": "बोला ना."
    },
    {
      "ucid": "34972178971166471",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.9,
      "end_s": 10.2,
      "text_en": "Sir, I wanted to ask if you have any requirement for CR sheets?",
      "text_native": "सर, काही रिक्वायरमेंट आहे का विचारायचं होतं CR sheet मध्ये?"
    },
    {
      "ucid": "34972178971166471",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.7,
      "end_s": 11.6,
      "text_en": "Not in steel.",
      "text_native": "स्टीलमध्ये नाही."
    },
    {
      "ucid": "34972178971166471",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.1,
      "end_s": 12.6,
      "text_en": "CR sheet.",
      "text_native": "CR sheet."
    },
    {
      "ucid": "34972178971166471",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.2,
      "end_s": 13.8,
      "text_en": "In sheets.",
      "text_native": "शीटमध्ये."
    },
    {
      "ucid": "34972178971166471",
      "idx": 9,
      "speaker": "agent",
      "start_s": 14.2,
      "end_s": 14.4,
      "text_en": "Yes.",
      "text_native": "हा."
    },
    {
      "ucid": "34972178971166471",
      "idx": 10,
      "speaker": "customer",
      "start_s": 15.0,
      "end_s": 17.6,
      "text_en": "We have it in sheets. What is your credit period, how is it?",
      "text_native": "शीटमध्ये आहे. आपलं किती दिवसाचं क्रेडिट वगैरे कसं आहे आपलं?"
    },
    {
      "ucid": "34972178971166471",
      "idx": 11,
      "speaker": "agent",
      "start_s": 17.9,
      "end_s": 21.2,
      "text_en": "Sir, how it is for us is, do you do manufacturing or how is it for you?",
      "text_native": "सर, आपलं कसं आहे, तुम्ही म्हणजे मॅन्युफॅक्चरिंग करता का कसं आहे म्हणजे आपलं?"
    },
    {
      "ucid": "34972178971166471",
      "idx": 12,
      "speaker": "customer",
      "start_s": 21.5,
      "end_s": 22.5,
      "text_en": "Yes, manufacturing.",
      "text_native": "हा, मॅन्युफॅक्चरिंग."
    },
    {
      "ucid": "34972178971166471",
      "idx": 13,
      "speaker": "agent",
      "start_s": 22.7,
      "end_s": 26.8,
      "text_en": "Okay. Uh, sir, and what is your monthly turnover? How many sheets do you need?",
      "text_native": "अच्छा. अ, सर म्हणजे आपलं आणि मंथली किती टर्नओव्हर आहे म्हणजे आपलं? किती शीट लागते तुम्हाला?"
    },
    {
      "ucid": "34972178971166471",
      "idx": 14,
      "speaker": "customer",
      "start_s": 27.4,
      "end_s": 28.8,
      "text_en": "Monthly 100 tons.",
      "text_native": "मंथली 100 टन."
    },
    {
      "ucid": "34972178971166471",
      "idx": 15,
      "speaker": "agent",
      "start_s": 29.8,
      "end_s": 30.2,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "34972178971166471",
      "idx": 16,
      "speaker": "customer",
      "start_s": 30.8,
      "end_s": 31.3,
      "text_en": "Yes, speak.",
      "text_native": "हा, बोला ना."
    },
    {
      "ucid": "34972178971166471",
      "idx": 17,
      "speaker": "agent",
      "start_s": 31.6,
      "end_s": 34.0,
      "text_en": "Yes sir, what is the monthly requirement for CR sheets for you?",
      "text_native": "हा सर, मंथली किती CR sheet ची रिक्वायरमेंट असते तुमची आपली?"
    },
    {
      "ucid": "34972178971166471",
      "idx": 18,
      "speaker": "customer",
      "start_s": 34.3,
      "end_s": 36.2,
      "text_en": "Around 100 tons are required.",
      "text_native": "एक 100 टनापर्यंत लागतं."
    },
    {
      "ucid": "34972178971166471",
      "idx": 19,
      "speaker": "agent",
      "start_s": 36.4,
      "end_s": 40.8,
      "text_en": "Okay. Sir, so how it is on this platform is, the first two orders are on 100% advance.",
      "text_native": "अच्छा. सर, मग आपलं कसं आहे या प्लॅटफॉर्मचं, पहिले दोन ऑर्डर्स जे असतात ते 100% ऍडव्हान्समध्ये असतात."
    },
    {
      "ucid": "34972178971166471",
      "idx": 20,
      "speaker": "customer",
      "start_s": 41.0,
      "end_s": 41.2,
      "text_en": "Okay.",
      "text_native": "बरं."
    },
    {
      "ucid": "34972178971166471",
      "idx": 21,
      "speaker": "agent",
      "start_s": 41.4,
      "end_s": 50.8,
      "text_en": "After two orders, if it's for 100 tons, I can immediately arrange for plant supply. Then you will get the order directly from the plant on a credit basis, uh, after they do your verification, then on what, uh, on which terms to give it, they will decide. That's how it is.",
      "text_native": "दोन ऑर्डरनंतर मी डायरेक्ट तुम्हाला 100 टनाची असेल तर प्लांट सप्लाय लगेच मी करू शकते. मग डायरेक्ट प्लांटकडून तुम्हाला ऑर्डर येऊन क्रेडिट बेसिसवर, अ, तुमचं ते व्हेरिफिकेशन करून मग किती, अ, कुठल्या टर्म्सवर द्यायचंय ते ते लोकं डिसाइड करतात. असं आहे."
    },
    {
      "ucid": "34972178971166471",
      "idx": 22,
      "speaker": "customer",
      "start_s": 51.3,
      "end_s": 51.7,
      "text_en": "Okay.",
      "text_native": "ओके."
    },
    {
      "ucid": "34972178971166471",
      "idx": 23,
      "speaker": "agent",
      "start_s": 52.1,
      "end_s": 56.8,
      "text_en": "With us, uh, the minimum requirement for CR is three tons. Uh, and the advance is also 100% advance.",
      "text_native": "आमच्याकडे, अ, मिनिमम रिक्वायरमेंट CR ची तीन टन आहे. अ, तुम्ही म्हणजे ऍडव्हान्स पण 100% ऍडव्हान्स आहे."
    },
    {
      "ucid": "34972178971166471",
      "idx": 24,
      "speaker": "customer",
      "start_s": 57.2,
      "end_s": 58.2,
      "text_en": "100% advance.",
      "text_native": "100% ऍडव्हान्स."
    },
    {
      "ucid": "34972178971166471",
      "idx": 25,
      "speaker": "agent",
      "start_s": 58.6,
      "end_s": 101.8,
      "text_en": "Yes. The first two orders. From the third order, I can arrange direct plant supply for you.",
      "text_native": "हा. पहिले दोन ऑर्डर्स. तिसऱ्या ऑर्डरपासून मी तुम्हाला प्लांट सप्लाय डायरेक्ट करू शकते."
    },
    {
      "ucid": "34972178971166471",
      "idx": 26,
      "speaker": "customer",
      "start_s": 102.0,
      "end_s": 102.2,
      "text_en": "Hm.",
      "text_native": "हं."
    },
    {
      "ucid": "34972178971166471",
      "idx": 27,
      "speaker": "agent",
      "start_s": 102.6,
      "end_s": 104.8,
      "text_en": "I can also get you the rate accordingly. That's how it is.",
      "text_native": "रेट पण तसा घेऊ शकते मी तुम्हाला. असं आहे."
    },
    {
      "ucid": "34972178971166471",
      "idx": 28,
      "speaker": "customer",
      "start_s": 105.4,
      "end_s": 106.8,
      "text_en": "Okay, that's fine. We'll see.",
      "text_native": "ठीक आहे, चालेल. बघूया."
    },
    {
      "ucid": "34972178971166471",
      "idx": 29,
      "speaker": "agent",
      "start_s": 107.4,
      "end_s": 110.2,
      "text_en": "Yes. That's fine, sir. So, is there a live requirement now, sir, or is this month's procurement done?",
      "text_native": "हा. चालेल सर. आता मग लाईव्ह रिक्वायरमेंट आहे का सर, झालंय या महिन्याचं प्रोक्युर?"
    },
    {
      "ucid": "34972178971166471",
      "idx": 30,
      "speaker": "customer",
      "start_s": 110.4,
      "end_s": 111.2,
      "text_en": "It's done, it's done.",
      "text_native": "झालंय, झालंय."
    },
    {
      "ucid": "34972178971166471",
      "idx": 31,
      "speaker": "agent",
      "start_s": 111.5,
      "end_s": 113.8,
      "text_en": "Okay, okay. I will connect with you next month then.",
      "text_native": "ओके, ओके. तुम्हाला मग नेक्स्ट मंथला कनेक्ट करते मी एकदा."
    },
    {
      "ucid": "34972178971166471",
      "idx": 32,
      "speaker": "customer",
      "start_s": 114.1,
      "end_s": 114.4,
      "text_en": "Yes.",
      "text_native": "हो."
    },
    {
      "ucid": "34972178971166471",
      "idx": 33,
      "speaker": "agent",
      "start_s": 114.8,
      "end_s": 115.8,
      "text_en": "Okay. Thank you, sir.",
      "text_native": "ओके. थँक्यू, सर."
    }
  ],
  "steps": [
    {
      "ucid": "34972178971166471",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent identified self and company but failed to ask for permission to speak."
    },
    {
      "ucid": "34972178971166471",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent skipped the hook and went directly to asking for requirements."
    },
    {
      "ucid": "34972178971166471",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 3,
      "evidence": "AGENT: do you do manufacturing or how is it for you? ... what is your monthly turnover? How many sheets do you need?",
      "comment": "Agent asked about manufacturing and monthly tonnage, and the customer proactively raised payment terms."
    },
    {
      "ucid": "34972178971166471",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "AGENT: After two orders, if it's for 100 tons, I can immediately arrange for plant supply. Then you will get the order directly from the plant on a credit basis...",
      "comment": "Agent correctly pitched the credit policy in response to the customer's direct question."
    },
    {
      "ucid": "34972178971166471",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: So, is there a live requirement now, sir, or is this month's procurement done?",
      "comment": "Agent correctly asked for a live requirement, which the customer confirmed they did not have."
    },
    {
      "ucid": "34972178971166471",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "AGENT: I will connect with you next month then.",
      "comment": "Agent committed to a callback in the next month, which the customer agreed to."
    }
  ],
  "objections": [
    {
      "ucid": "34972178971166471",
      "obj_type": "credit",
      "state": "handled",
      "evidence": "What is your credit period, how is it?",
      "response": "Sir, so how it is on this platform is, the first two orders are on 100% advance. After two orders... I can immediately arrange for plant supply. Then you will get the order directly from the plant on a credit basis..."
    },
    {
      "ucid": "34972178971166471",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "Okay, that's fine. We'll see.",
      "response": "Yes. That's fine, sir. So, is there a live requirement now, sir, or is this month's procurement done?"
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)"
  ],
  "objection_phrases_list": []
}