{
  "ucid": "34972178971056941",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 11:19:29",
  "end_time": "2026-09-18 11:22:15",
  "duration_sec": 166,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Send_Email",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA558705e016d339038955dcd08710f88e.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1436,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178971056941__DIA558705e016d339038955dcd08710f88e.mp3",
  "audio_bytes": 440856,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 146.952,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello.\n[3s] CUSTOMER: Hello.\n[4s] AGENT: Hello, yes please speak.   (Hello, हां जी बोलिए।)\n[5s] AGENT: Sir Anupreet... am I speaking with Chetan sir?   (सर अनुपृित... चेतन सर से बात हो रहा है?)\n[7s] CUSTOMER: Who is speaking, ma'am?   (आप कौन बात कर रहा है मॅम?)\n[8s] AGENT: Sir, Anupreeti speaking from JSW One.   (सर अनुप्रीती बोलतीये JSW One मधून.)\n[10s] CUSTOMER: Sorry?\n[11s] AGENT: Anupreeti speaking from JSW.   (JSW मधून बोलतीये अनुप्रीती.)\n[13s] CUSTOMER: Yes, speak ma'am, speak.   (हां, बोला मॅम, बोला.)\n[14s] AGENT: Sir, I wanted to know if you have any requirement in galvanized steel?   (सर, काय requirement आहे का जाणून घ्यायचं होतं तुमचं galvanized steel मध्ये?)\n[18s] CUSTOMER: Uh from JSW... uh yes ma'am, we require GI coil.   (अह JSW मधून... अह हां मॅम, GI coil require करतो आम्ही.)\n[22s] AGENT: GI coil. Okay.\n[24s] AGENT: And in what thickness do you work, sir?   (आणि काय thickness मध्ये करता सर काम?)\n[25s] CUSTOMER: 1.15, uh, GP coil, uh, 550 MPA.\n[30s] AGENT: 1.15.\n[32s] CUSTOMER: Yes.   (हां.)\n[32s] AGENT: Okay.\n[33s] CUSTOMER: 550 MPA. Yes. 275 GSM.   (550 MPA. हां. 275 GSM.)\n[36s] AGENT: 275 GSM. Regular, right?   (275 GSM. Regular ना?)\n[38s] CUSTOMER: Yes, yes, regular.   (हां, हां, regular.)\n[40s] AGENT: Sir, and what is your end application?   (सर, आणि आपलं, म्हणजे end application काय आहे आपलं?)\n[43s] CUSTOMER: Um, actually we are manufacturing profiles, you know, portable bathroom and uh, you know, LGSF profiles.\n[49s] AGENT: Okay, okay sir. Alright.   (Okay, okay sir. ठीक है.)\n[51s] AGENT: And currently which make you are using? Meaning, I mean...   (And currently which make you are using? मतलब, म्हणजे...)\n[54s] CUSTOMER: JSW, AMNS.\n[54s] AGENT: Okay. You use AMNS as well, right sir? That's fine.   (अच्छा. AMNS पण यूज करता ना सर? चालेल.)\n[57s] CUSTOMER: Yes, whenever there is a project requirement, sir.   (हां, कधी project requirement राहतो ना सर, तेव्हा.)\n[59s] AGENT: Okay, okay.\n[60s] CUSTOMER: You WhatsApp me your details, I will send you the details.   (आप आपका डिटेल्स मेरेको WhatsApp करिए, मैं डिटेल भेजता हूं आपको।)\n[103s] AGENT: Will do, will do. And sir, I also wanted to know what is your current requirement, I mean, how many tons do you need?   (चलेगा, चलेगा। और सर, ये भी जानना था की अभी करंट आपका, मतलब कितना टन में आपको चाहिए?)\n[107s] CUSTOMER: Currently for November, I need around 250 tons.   (Currently हमारा नोव्हेंबर के लिए अभी 250 टन के करीब चाहिए मुझे।)\n[111s] AGENT: Okay. Yes.   (अच्छा। हां जी।)\n[112s] AGENT: So now, for now, for how many tons should I generate the inquiry? For 250 tons?   (तो अभी, अभी तो फिर inquiry में कितने टन का जनरेट करू? 250 टन का?)\n[116s] CUSTOMER: Make the inquiry for 200 for now.   (Inquiry एक अभी फिलहाल 200 करिए।)\n[118s] AGENT: Okay.\n[118s] CUSTOMER: Yes. And JSW, are you speaking directly from the manufacturer?   (हां। और JSW आप डायरेक्ट manufacturer से बात कर रहे हो?)\n[122s] AGENT: Yes sir, I am speaking from the head office itself.   (हां सर, मैं head office से ही बात कर रही हूं।)\n[124s] CUSTOMER: Yes, yes.   (हां हां जी।)\n[124s] AGENT: So I will send you a WhatsApp on this number once. You just send me the live, I mean, the inquiry on that as well. If there is any doubt, then I can ask.   (तो मैं आपको एक बार WhatsApp भेजती हूं ये नंबर पे। आप मुझे एक बार बस उसपे भी लाईव्ह, मतलब inquiry भेज दो। कुछ अगर डाउट रहा तो फिर मैं पूछ सकती हूं वैसा।)\n[131s] CUSTOMER: Will do, will do.   (चलेगा, चलेगा।)\n[132s] AGENT: Okay. Okay. Thank you.\n[134s] CUSTOMER: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"Marathi\", \"English\"]",
  "turn_count": 42,
  "connected": 1,
  "audio_notes": "noisy: Significant background chatter on the customer's side, but the main conversation is mostly clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "42 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 6.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You missed the supply-led hook; instead of just asking for a requirement, lead with a specific availability or price signal to create urgency and justify the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": "2023-11-01",
  "agent_committed_date": null,
  "call_summary": "The customer, a manufacturer of profiles, confirmed a current requirement for 200-250 MT of specific GI coils (1.15mm, 550 MPA, 275 GSM) for November delivery. The agent captured the technical specifications and quantity. The call ended with an agreement for the agent to send WhatsApp details, to which the customer will reply with a formal inquiry.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, Anupreeti speaking from JSW One.\", \"comment\": \"Agent identified self and company, and the customer gave implicit permission to proceed.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead asking directly for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"what is your end application?\", \"comment\": \"Agent asked about manufacturing/application, current suppliers, and monthly tonnage, hitting 4 of 6 questions.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not pitch any USPs after the discovery phase.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So now, for now, for how many tons should I generate the inquiry?\", \"comment\": \"Agent confirmed a current requirement and captured the key details (spec, qty, timeline).\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So I will send you a WhatsApp on this number once. You just send me the live, I mean, the inquiry on that as well.\", \"comment\": \"A clear next step was agreed upon for the customer to send the inquiry via WhatsApp.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed the supply-led hook; instead of just asking for a requirement, lead with a specific availability or price signal to create urgency and justify the call.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": \"2023-11-01\", \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a manufacturer of profiles, confirmed a current requirement for 200-250 MT of specific GI coils (1.15mm, 550 MPA, 275 GSM) for November delivery. The agent captured the technical specifications and quantity. The call ended with an agreement for the agent to send WhatsApp details, to which the customer will reply with a formal inquiry.\"}",
  "error": null,
  "latency_ms": 33730,
  "input_tokens": 3798,
  "output_tokens": 760,
  "created_at": "2026-09-25 11:57:47",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 4,
  "lex_hits": 8,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.339,
  "agent_talk_sec": 40.9,
  "customer_talk_sec": 79.9,
  "dead_air_sec": 45.2,
  "longest_monologue_sec": 6.0,
  "agent_wpm": 259.7,
  "interruptions": 0,
  "agent_turns": 22,
  "customer_turns": 20,
  "discovery_qs": 10,
  "words_agent": 177,
  "words_customer": 107,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178971056941",
      "idx": 0,
      "speaker": "customer",
      "start_s": 2.0,
      "end_s": 2.5,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178971056941",
      "idx": 1,
      "speaker": "customer",
      "start_s": 3.3,
      "end_s": 3.7,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178971056941",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.8,
      "end_s": 4.6,
      "text_en": "Hello, yes please speak.",
      "text_native": "Hello, हां जी बोलिए।"
    },
    {
      "ucid": "34972178971056941",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.3,
      "end_s": 6.8,
      "text_en": "Sir Anupreet... am I speaking with Chetan sir?",
      "text_native": "सर अनुपृित... चेतन सर से बात हो रहा है?"
    },
    {
      "ucid": "34972178971056941",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.0,
      "end_s": 8.3,
      "text_en": "Who is speaking, ma'am?",
      "text_native": "आप कौन बात कर रहा है मॅम?"
    },
    {
      "ucid": "34972178971056941",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.4,
      "end_s": 10.2,
      "text_en": "Sir, Anupreeti speaking from JSW One.",
      "text_native": "सर अनुप्रीती बोलतीये JSW One मधून."
    },
    {
      "ucid": "34972178971056941",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.4,
      "end_s": 10.8,
      "text_en": "Sorry?",
      "text_native": "Sorry?"
    },
    {
      "ucid": "34972178971056941",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.0,
      "end_s": 12.8,
      "text_en": "Anupreeti speaking from JSW.",
      "text_native": "JSW मधून बोलतीये अनुप्रीती."
    },
    {
      "ucid": "34972178971056941",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.0,
      "end_s": 14.2,
      "text_en": "Yes, speak ma'am, speak.",
      "text_native": "हां, बोला मॅम, बोला."
    },
    {
      "ucid": "34972178971056941",
      "idx": 9,
      "speaker": "agent",
      "start_s": 14.5,
      "end_s": 17.8,
      "text_en": "Sir, I wanted to know if you have any requirement in galvanized steel?",
      "text_native": "सर, काय requirement आहे का जाणून घ्यायचं होतं तुमचं galvanized steel मध्ये?"
    },
    {
      "ucid": "34972178971056941",
      "idx": 10,
      "speaker": "customer",
      "start_s": 18.5,
      "end_s": 21.8,
      "text_en": "Uh from JSW... uh yes ma'am, we require GI coil.",
      "text_native": "अह JSW मधून... अह हां मॅम, GI coil require करतो आम्ही."
    },
    {
      "ucid": "34972178971056941",
      "idx": 11,
      "speaker": "agent",
      "start_s": 22.0,
      "end_s": 23.2,
      "text_en": "GI coil. Okay.",
      "text_native": "GI coil. Okay."
    },
    {
      "ucid": "34972178971056941",
      "idx": 12,
      "speaker": "agent",
      "start_s": 23.5,
      "end_s": 25.0,
      "text_en": "And in what thickness do you work, sir?",
      "text_native": "आणि काय thickness मध्ये करता सर काम?"
    },
    {
      "ucid": "34972178971056941",
      "idx": 13,
      "speaker": "customer",
      "start_s": 25.2,
      "end_s": 30.0,
      "text_en": "1.15, uh, GP coil, uh, 550 MPA.",
      "text_native": "1.15, uh, GP coil, uh, 550 MPA."
    },
    {
      "ucid": "34972178971056941",
      "idx": 14,
      "speaker": "agent",
      "start_s": 30.5,
      "end_s": 31.5,
      "text_en": "1.15.",
      "text_native": "1.15."
    },
    {
      "ucid": "34972178971056941",
      "idx": 15,
      "speaker": "customer",
      "start_s": 31.8,
      "end_s": 32.2,
      "text_en": "Yes.",
      "text_native": "हां."
    },
    {
      "ucid": "34972178971056941",
      "idx": 16,
      "speaker": "agent",
      "start_s": 32.5,
      "end_s": 32.8,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "34972178971056941",
      "idx": 17,
      "speaker": "customer",
      "start_s": 33.2,
      "end_s": 36.0,
      "text_en": "550 MPA. Yes. 275 GSM.",
      "text_native": "550 MPA. हां. 275 GSM."
    },
    {
      "ucid": "34972178971056941",
      "idx": 18,
      "speaker": "agent",
      "start_s": 36.5,
      "end_s": 38.0,
      "text_en": "275 GSM. Regular, right?",
      "text_native": "275 GSM. Regular ना?"
    },
    {
      "ucid": "34972178971056941",
      "idx": 19,
      "speaker": "customer",
      "start_s": 38.2,
      "end_s": 39.5,
      "text_en": "Yes, yes, regular.",
      "text_native": "हां, हां, regular."
    },
    {
      "ucid": "34972178971056941",
      "idx": 20,
      "speaker": "agent",
      "start_s": 40.0,
      "end_s": 42.5,
      "text_en": "Sir, and what is your end application?",
      "text_native": "सर, आणि आपलं, म्हणजे end application काय आहे आपलं?"
    },
    {
      "ucid": "34972178971056941",
      "idx": 21,
      "speaker": "customer",
      "start_s": 43.0,
      "end_s": 49.0,
      "text_en": "Um, actually we are manufacturing profiles, you know, portable bathroom and uh, you know, LGSF profiles.",
      "text_native": "Um, actually we are manufacturing profiles, you know, portable bathroom and uh, you know, LGSF profiles."
    },
    {
      "ucid": "34972178971056941",
      "idx": 22,
      "speaker": "agent",
      "start_s": 49.2,
      "end_s": 51.0,
      "text_en": "Okay, okay sir. Alright.",
      "text_native": "Okay, okay sir. ठीक है."
    },
    {
      "ucid": "34972178971056941",
      "idx": 23,
      "speaker": "agent",
      "start_s": 51.2,
      "end_s": 53.5,
      "text_en": "And currently which make you are using? Meaning, I mean...",
      "text_native": "And currently which make you are using? मतलब, म्हणजे..."
    },
    {
      "ucid": "34972178971056941",
      "idx": 24,
      "speaker": "customer",
      "start_s": 53.5,
      "end_s": 54.5,
      "text_en": "JSW, AMNS.",
      "text_native": "JSW, AMNS."
    },
    {
      "ucid": "34972178971056941",
      "idx": 25,
      "speaker": "agent",
      "start_s": 54.5,
      "end_s": 56.5,
      "text_en": "Okay. You use AMNS as well, right sir? That's fine.",
      "text_native": "अच्छा. AMNS पण यूज करता ना सर? चालेल."
    },
    {
      "ucid": "34972178971056941",
      "idx": 26,
      "speaker": "customer",
      "start_s": 56.8,
      "end_s": 59.0,
      "text_en": "Yes, whenever there is a project requirement, sir.",
      "text_native": "हां, कधी project requirement राहतो ना सर, तेव्हा."
    },
    {
      "ucid": "34972178971056941",
      "idx": 27,
      "speaker": "agent",
      "start_s": 59.2,
      "end_s": 59.8,
      "text_en": "Okay, okay.",
      "text_native": "Okay, okay."
    },
    {
      "ucid": "34972178971056941",
      "idx": 28,
      "speaker": "customer",
      "start_s": 59.8,
      "end_s": 103.0,
      "text_en": "You WhatsApp me your details, I will send you the details.",
      "text_native": "आप आपका डिटेल्स मेरेको WhatsApp करिए, मैं डिटेल भेजता हूं आपको।"
    },
    {
      "ucid": "34972178971056941",
      "idx": 29,
      "speaker": "agent",
      "start_s": 103.2,
      "end_s": 106.5,
      "text_en": "Will do, will do. And sir, I also wanted to know what is your current requirement, I mean, how many tons do you need?",
      "text_native": "चलेगा, चलेगा। और सर, ये भी जानना था की अभी करंट आपका, मतलब कितना टन में आपको चाहिए?"
    },
    {
      "ucid": "34972178971056941",
      "idx": 30,
      "speaker": "customer",
      "start_s": 106.8,
      "end_s": 110.8,
      "text_en": "Currently for November, I need around 250 tons.",
      "text_native": "Currently हमारा नोव्हेंबर के लिए अभी 250 टन के करीब चाहिए मुझे।"
    },
    {
      "ucid": "34972178971056941",
      "idx": 31,
      "speaker": "agent",
      "start_s": 111.0,
      "end_s": 111.8,
      "text_en": "Okay. Yes.",
      "text_native": "अच्छा। हां जी।"
    },
    {
      "ucid": "34972178971056941",
      "idx": 32,
      "speaker": "agent",
      "start_s": 112.5,
      "end_s": 115.5,
      "text_en": "So now, for now, for how many tons should I generate the inquiry? For 250 tons?",
      "text_native": "तो अभी, अभी तो फिर inquiry में कितने टन का जनरेट करू? 250 टन का?"
    },
    {
      "ucid": "34972178971056941",
      "idx": 33,
      "speaker": "customer",
      "start_s": 115.8,
      "end_s": 117.5,
      "text_en": "Make the inquiry for 200 for now.",
      "text_native": "Inquiry एक अभी फिलहाल 200 करिए।"
    },
    {
      "ucid": "34972178971056941",
      "idx": 34,
      "speaker": "agent",
      "start_s": 117.8,
      "end_s": 118.2,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "34972178971056941",
      "idx": 35,
      "speaker": "customer",
      "start_s": 118.5,
      "end_s": 121.5,
      "text_en": "Yes. And JSW, are you speaking directly from the manufacturer?",
      "text_native": "हां। और JSW आप डायरेक्ट manufacturer से बात कर रहे हो?"
    },
    {
      "ucid": "34972178971056941",
      "idx": 36,
      "speaker": "agent",
      "start_s": 121.5,
      "end_s": 123.5,
      "text_en": "Yes sir, I am speaking from the head office itself.",
      "text_native": "हां सर, मैं head office से ही बात कर रही हूं।"
    },
    {
      "ucid": "34972178971056941",
      "idx": 37,
      "speaker": "customer",
      "start_s": 123.8,
      "end_s": 124.5,
      "text_en": "Yes, yes.",
      "text_native": "हां हां जी।"
    },
    {
      "ucid": "34972178971056941",
      "idx": 38,
      "speaker": "agent",
      "start_s": 124.5,
      "end_s": 130.5,
      "text_en": "So I will send you a WhatsApp on this number once. You just send me the live, I mean, the inquiry on that as well. If there is any doubt, then I can ask.",
      "text_native": "तो मैं आपको एक बार WhatsApp भेजती हूं ये नंबर पे। आप मुझे एक बार बस उसपे भी लाईव्ह, मतलब inquiry भेज दो। कुछ अगर डाउट रहा तो फिर मैं पूछ सकती हूं वैसा।"
    },
    {
      "ucid": "34972178971056941",
      "idx": 39,
      "speaker": "customer",
      "start_s": 130.8,
      "end_s": 131.8,
      "text_en": "Will do, will do.",
      "text_native": "चलेगा, चलेगा।"
    },
    {
      "ucid": "34972178971056941",
      "idx": 40,
      "speaker": "agent",
      "start_s": 132.0,
      "end_s": 133.5,
      "text_en": "Okay. Okay. Thank you.",
      "text_native": "Okay. Okay. Thank you."
    },
    {
      "ucid": "34972178971056941",
      "idx": 41,
      "speaker": "customer",
      "start_s": 133.8,
      "end_s": 134.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "34972178971056941",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, Anupreeti speaking from JSW One.",
      "comment": "Agent identified self and company, and the customer gave implicit permission to proceed."
    },
    {
      "ucid": "34972178971056941",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead asking directly for a requirement."
    },
    {
      "ucid": "34972178971056941",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 4,
      "evidence": "what is your end application?",
      "comment": "Agent asked about manufacturing/application, current suppliers, and monthly tonnage, hitting 4 of 6 questions."
    },
    {
      "ucid": "34972178971056941",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not pitch any USPs after the discovery phase."
    },
    {
      "ucid": "34972178971056941",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "So now, for now, for how many tons should I generate the inquiry?",
      "comment": "Agent confirmed a current requirement and captured the key details (spec, qty, timeline)."
    },
    {
      "ucid": "34972178971056941",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "So I will send you a WhatsApp on this number once. You just send me the live, I mean, the inquiry on that as well.",
      "comment": "A clear next step was agreed upon for the customer to send the inquiry via WhatsApp."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}