Call 34972178971037091 2026-09-18 · sudeeps · 1:04
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | supply_led (campaign_name:medium) |
Audio: noisy: Background conversation is present on the customer's side throughout the call, which slightly affects clarity.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.54
confidence high · +0/−6
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak before proceeding with the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a proactive hook; instead, he immediately asked for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Do you have any requirement in steel, sir?
Summary
The agent contacted a steel trader who stated they had no current requirement due to poor market conditions. The agent skipped discovery and the supply-led hook, asking for the requirement directly. After a brief exchange about the market, the agent ended the call without establishing a next step.
Coaching
You must follow the pitch structure: after introducing yourself, deliver the supply/price hook to create interest *before* asking for a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak before proceeding with the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a proactive hook; instead, he immediately asked for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement in steel, sir? Agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call was ended abruptly without any attempt to set a next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.663 | 13.4s | 6.8s | 43.8s | 4.7s | 295.5 | 0 | 7 | 6 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello?
हॅलो?
agent
0.8s
Hello ji, good morning. This is Sudeep speaking, sir, from JSW.
हॅलो जी गुड मॉर्निंग, सुदीप बोल रहा हूं सर, जेएसडब्ल्यू से।
customer
3.5s
Yes, tell me.
हां बोलिए ना।
agent
4.5s
Yes sir, your company A K Steel Traders was registered on the portal for Aurangabad.
हां सर, ये आपका कंपनी ए के स्टील ट्रेडर्स रजिस्टर्ड था सर पोर्टल पर औरंगाबाद के लिए।
agent
7.8s
Do you have any requirement in steel, sir?
स्टील में कुछ रिक्वायरमेंट है क्या सर आपको?
customer
9.5s
No, no, there is no requirement right now, sir.
नहीं नहीं अभी नहीं है सर रिक्वायरमेंट।
customer
10.8s
The whole position is very wrong here.
सभी पोजीशन बहुत रॉन्ग है इधर।
customer
12.2s
It's not even selling right now.
अभी बिक भी नहीं रहा है।
agent
13.2s
It's not selling right now, what can I tell you, it's going on a much higher side on an everyday basis.
अभी बिक नहीं रहा है, आपको क्या ही बताऊं, बहुत हायर साइड पे जा रहा है एवरीडे बेसिस पे।
customer
16.2s
Yes, it is going up, but there is no business here.
हां जा रहा है लेकिन इधर धंधा ही नहीं है ना।
agent
18.0s
Okay, okay. Alright.
अच्छा अच्छा। ठीक है।
agent
19.5s
Okay, no problem then, sir.
चलो कोई बात नहीं सर।
agent
20.8s
Okay, thank you.
चलो, थैंक यू।