{
  "ucid": "34972178971037091",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 11:16:10",
  "end_time": "2026-09-18 11:17:14",
  "duration_sec": 64,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA864b65d37551b44622cd709c3dd48834.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1438,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178971037091__DIA864b65d37551b44622cd709c3dd48834.mp3",
  "audio_bytes": 101520,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 33.84,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello?   (हॅलो?)\n[1s] AGENT: Hello ji, good morning. This is Sudeep speaking, sir, from JSW.   (हॅलो जी गुड मॉर्निंग, सुदीप बोल रहा हूं सर, जेएसडब्ल्यू से।)\n[4s] CUSTOMER: Yes, tell me.   (हां बोलिए ना।)\n[4s] AGENT: Yes sir, your company A K Steel Traders was registered on the portal for Aurangabad.   (हां सर, ये आपका कंपनी ए के स्टील ट्रेडर्स रजिस्टर्ड था सर पोर्टल पर औरंगाबाद के लिए।)\n[8s] AGENT: Do you have any requirement in steel, sir?   (स्टील में कुछ रिक्वायरमेंट है क्या सर आपको?)\n[10s] CUSTOMER: No, no, there is no requirement right now, sir.   (नहीं नहीं अभी नहीं है सर रिक्वायरमेंट।)\n[11s] CUSTOMER: The whole position is very wrong here.   (सभी पोजीशन बहुत रॉन्ग है इधर।)\n[12s] CUSTOMER: It's not even selling right now.   (अभी बिक भी नहीं रहा है।)\n[13s] AGENT: It's not selling right now, what can I tell you, it's going on a much higher side on an everyday basis.   (अभी बिक नहीं रहा है, आपको क्या ही बताऊं, बहुत हायर साइड पे जा रहा है एवरीडे बेसिस पे।)\n[16s] CUSTOMER: Yes, it is going up, but there is no business here.   (हां जा रहा है लेकिन इधर धंधा ही नहीं है ना।)\n[18s] AGENT: Okay, okay. Alright.   (अच्छा अच्छा। ठीक है।)\n[20s] AGENT: Okay, no problem then, sir.   (चलो कोई बात नहीं सर।)\n[21s] AGENT: Okay, thank you.   (चलो, थैंक यू।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "noisy: Background conversation is present on the customer's side throughout the call, which slightly affects clarity.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "13 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must follow the pitch structure: after introducing yourself, deliver the supply/price hook to create interest *before* asking for a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a steel trader who stated they had no current requirement due to poor market conditions. The agent skipped discovery and the supply-led hook, asking for the requirement directly. After a brief exchange about the market, the agent ended the call without establishing a next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak before proceeding with the call.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not deliver a proactive hook; instead, he immediately asked for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement in steel, sir?\", \"comment\": \"Agent successfully asked if a current requirement exists.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was ended abruptly without any attempt to set a next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must follow the pitch structure: after introducing yourself, deliver the supply/price hook to create interest *before* asking for a requirement.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a steel trader who stated they had no current requirement due to poor market conditions. The agent skipped discovery and the supply-led hook, asking for the requirement directly. After a brief exchange about the market, the agent ended the call without establishing a next step.\"}",
  "error": null,
  "latency_ms": 31691,
  "input_tokens": 2964,
  "output_tokens": 644,
  "created_at": "2026-09-25 11:57:51",
  "sentiment": "negative",
  "sentiment_score": -0.54,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 6,
  "lex_hits": 6,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.663,
  "agent_talk_sec": 13.4,
  "customer_talk_sec": 6.8,
  "dead_air_sec": 43.8,
  "longest_monologue_sec": 4.7,
  "agent_wpm": 295.5,
  "interruptions": 0,
  "agent_turns": 7,
  "customer_turns": 6,
  "discovery_qs": 1,
  "words_agent": 66,
  "words_customer": 37,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178971037091",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.0,
      "end_s": 0.8,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "34972178971037091",
      "idx": 1,
      "speaker": "agent",
      "start_s": 0.8,
      "end_s": 3.2,
      "text_en": "Hello ji, good morning. This is Sudeep speaking, sir, from JSW.",
      "text_native": "हॅलो जी गुड मॉर्निंग, सुदीप बोल रहा हूं सर, जेएसडब्ल्यू से।"
    },
    {
      "ucid": "34972178971037091",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.5,
      "end_s": 4.2,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलिए ना।"
    },
    {
      "ucid": "34972178971037091",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.5,
      "end_s": 7.8,
      "text_en": "Yes sir, your company A K Steel Traders was registered on the portal for Aurangabad.",
      "text_native": "हां सर, ये आपका कंपनी ए के स्टील ट्रेडर्स रजिस्टर्ड था सर पोर्टल पर औरंगाबाद के लिए।"
    },
    {
      "ucid": "34972178971037091",
      "idx": 4,
      "speaker": "agent",
      "start_s": 7.8,
      "end_s": 9.2,
      "text_en": "Do you have any requirement in steel, sir?",
      "text_native": "स्टील में कुछ रिक्वायरमेंट है क्या सर आपको?"
    },
    {
      "ucid": "34972178971037091",
      "idx": 5,
      "speaker": "customer",
      "start_s": 9.5,
      "end_s": 10.8,
      "text_en": "No, no, there is no requirement right now, sir.",
      "text_native": "नहीं नहीं अभी नहीं है सर रिक्वायरमेंट।"
    },
    {
      "ucid": "34972178971037091",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.8,
      "end_s": 12.2,
      "text_en": "The whole position is very wrong here.",
      "text_native": "सभी पोजीशन बहुत रॉन्ग है इधर।"
    },
    {
      "ucid": "34972178971037091",
      "idx": 7,
      "speaker": "customer",
      "start_s": 12.2,
      "end_s": 13.0,
      "text_en": "It's not even selling right now.",
      "text_native": "अभी बिक भी नहीं रहा है।"
    },
    {
      "ucid": "34972178971037091",
      "idx": 8,
      "speaker": "agent",
      "start_s": 13.2,
      "end_s": 16.0,
      "text_en": "It's not selling right now, what can I tell you, it's going on a much higher side on an everyday basis.",
      "text_native": "अभी बिक नहीं रहा है, आपको क्या ही बताऊं, बहुत हायर साइड पे जा रहा है एवरीडे बेसिस पे।"
    },
    {
      "ucid": "34972178971037091",
      "idx": 9,
      "speaker": "customer",
      "start_s": 16.2,
      "end_s": 18.0,
      "text_en": "Yes, it is going up, but there is no business here.",
      "text_native": "हां जा रहा है लेकिन इधर धंधा ही नहीं है ना।"
    },
    {
      "ucid": "34972178971037091",
      "idx": 10,
      "speaker": "agent",
      "start_s": 18.0,
      "end_s": 19.5,
      "text_en": "Okay, okay. Alright.",
      "text_native": "अच्छा अच्छा। ठीक है।"
    },
    {
      "ucid": "34972178971037091",
      "idx": 11,
      "speaker": "agent",
      "start_s": 19.5,
      "end_s": 20.8,
      "text_en": "Okay, no problem then, sir.",
      "text_native": "चलो कोई बात नहीं सर।"
    },
    {
      "ucid": "34972178971037091",
      "idx": 12,
      "speaker": "agent",
      "start_s": 20.8,
      "end_s": 21.5,
      "text_en": "Okay, thank you.",
      "text_native": "चलो, थैंक यू।"
    }
  ],
  "steps": [
    {
      "ucid": "34972178971037091",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for permission to speak before proceeding with the call."
    },
    {
      "ucid": "34972178971037091",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not deliver a proactive hook; instead, he immediately asked for a requirement."
    },
    {
      "ucid": "34972178971037091",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked to understand the customer's business."
    },
    {
      "ucid": "34972178971037091",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "34972178971037091",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement in steel, sir?",
      "comment": "Agent successfully asked if a current requirement exists."
    },
    {
      "ucid": "34972178971037091",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was ended abruptly without any attempt to set a next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}