Call 34972178971032581 2026-09-18 · Abdul Ansari · 2:05
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 31 turns, clean transcript (0% inaudible) | Hindi | 31 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the agent's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
spec_not_available
Customer required 1159mm width, which is a non-standard size. Agent stated a 200-300 ton minimum order would be required to get it made from the plant.
4 · Sentiment
the CUSTOMER
-0.03
confidence high · +2/−2
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, launching directly into business after the introduction.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not use a supply or price hook, instead opening with a generic 'do you have any requirement?'
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the agent only reacted to the customer's specific, inbound-style query.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Sir, GI, how many tons do you need? ... Which material? ... .5 का GI 80 GSM.
Summary
The customer immediately stated a requirement for a non-standard material (1159mm width GI coil). The agent correctly identified this as a non-standard size requiring a large plant order and offered the standard alternative (1250mm width). The agent quoted a price for the alternative, but the call ended without a committed next step.
Coaching
You lost control of the call by asking a generic 'any requirement?' which allowed the customer to focus on a single difficult spec. Start with your supply-led hook to set the agenda, then move to structured discovery.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak, launching directly into business after the introduction. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not use a supply or price hook, instead opening with a generic 'do you have any requirement?' |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent only reacted to the customer's specific, inbound-style query. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched at any point in the call. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, GI, how many tons do you need? ... Which material? ... .5 का GI 80 GSM. Despite the poor structure, the agent successfully qualified the customer's immediate need, capturing quantity, material, grade, thickness, and location. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly after the agent quoted a price; there was no committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.619 | 26.7s | 16.4s | 81.9s | 4.5s | 332.6 | 0 | 16 | 15 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
customer
3.5s
Hello.
agent
4.8s
Yes, tell me sir.
हां बोलिए सर।
agent
5.7s
This is Abdul speaking, sir, from JSW One.
अब्दुल बात कर रहा हूं सर JSW One से।
agent
7.8s
I am speaking from JSW One, sir.
JSW One से बात कर रहा हूं सर मैं।
customer
9.6s
Yes, go on.
हां बोलिए ना।
agent
10.4s
Sir, you are speaking from Standard Five Solutions, right?
आप सर Standard Five Solutions से बात कर रहे हैं ना?
customer
12.5s
Yes, yes.
हां जी हां जी।
agent
13.2s
Sir, do you have any requirement for steel? In HR, CR?
सर जी कुछ requirement है क्या आपको steel में? HR CR में?
customer
15.3s
Where do you guys even provide the requirement? I need it in 1159, you don't provide it.
Requirement आप लोग देते कहां हो? 1159 में मेरे को चाहिए होता आप देते नहीं हो।
agent
18.5s
What do you need?
क्या चाहिए आपको?
customer
19.3s
Do you have 1159 .5 sheet?
1159 .5 की sheet है क्या आपके पास?
agent
21.5s
Sir, GI, how many tons do you need?
सर GI कितना ton चाहिए आपको?
customer
23.8s
I need 50 tons.
मेरे को चाहिए 50 ton.
agent
25.5s
It's a 50-ton inquiry. You are saying 1159, that much is not even made in standard size. If you give an order of two, four, five hundred tons, then we will get it made from the plant for you.
50 ton का inquiry है। 1159 आप बोल रहे हैं इतना बनता ही नहीं है standard size. दो चार पांच सौ ton का order देंगे तब बनवाएंगे plant से आपका।
customer
30.3s
No, how much is needed, how much?
नहीं, कितना चाहिए कितना?
agent
31.7s
If it's two-three hundred tons.
दो तीन सौ ton होगा तो।
customer
33.1s
200-300 tons?
200-300 ton?
agent
34.1s
Yes, to get it made from the plant, sir.
हां plant से बनवाने के लिए सर।
customer
35.9s
Oh 200 tons...
ओह 200 ton...
agent
36.8s
It's not made in standard, right?
Standard नहीं बनता है ना।
customer
37.8s
Standard is not made, right?
Standard बनता नहीं है ना?
agent
38.7s
Standard comes in 1250. You take 1250, I will give it.
Standard 1250 में आती है। 1250 ले लीजिए आप, दे दूंगा।
customer
41.2s
What rate will you give for 1250?
1250 क्या rate देंगे?
agent
42.6s
Which material?
कौन सा material?
customer
43.6s
.5 GI 80 GSM.
.5 का GI 80 GSM.
agent
45.9s
It will cost 82-83, ex-Ghaziabad.
82-83 पड़ेगा, ex-Ghaziabad.
customer
48.3s
Okay, Ghaziabad. Faridabad?
अच्छा, Ghaziabad. Faridabad?
agent
50.2s
Uh, that too, whatever transportation charges apply. It will come to around 83-84, delivered.
अह वो भी transportation जो भी charge लगेगा। करीब 83-84 करीब आ जाएगा delivered.
agent
55.6s
Okay?
ठीक है?
customer
56.5s
Okay.
ठीक।