{
  "ucid": "34972178971032581",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 11:15:25",
  "end_time": "2026-09-18 11:17:30",
  "duration_sec": 125,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA9f44b75274913431bffb013c520aef7f.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1439,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178971032581__DIA9f44b75274913431bffb013c520aef7f.mp3",
  "audio_bytes": 279288,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 93.096,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[4s] CUSTOMER: Hello.\n[5s] AGENT: Yes, tell me sir.   (हां बोलिए सर।)\n[6s] AGENT: This is Abdul speaking, sir, from JSW One.   (अब्दुल बात कर रहा हूं सर JSW One से।)\n[8s] AGENT: I am speaking from JSW One, sir.   (JSW One से बात कर रहा हूं सर मैं।)\n[10s] CUSTOMER: Yes, go on.   (हां बोलिए ना।)\n[10s] AGENT: Sir, you are speaking from Standard Five Solutions, right?   (आप सर Standard Five Solutions से बात कर रहे हैं ना?)\n[12s] CUSTOMER: Yes, yes.   (हां जी हां जी।)\n[13s] AGENT: Sir, do you have any requirement for steel? In HR, CR?   (सर जी कुछ requirement है क्या आपको steel में? HR CR में?)\n[15s] CUSTOMER: Where do you guys even provide the requirement? I need it in 1159, you don't provide it.   (Requirement आप लोग देते कहां हो? 1159 में मेरे को चाहिए होता आप देते नहीं हो।)\n[18s] AGENT: What do you need?   (क्या चाहिए आपको?)\n[19s] CUSTOMER: Do you have 1159 .5 sheet?   (1159 .5 की sheet है क्या आपके पास?)\n[22s] AGENT: Sir, GI, how many tons do you need?   (सर GI कितना ton चाहिए आपको?)\n[24s] CUSTOMER: I need 50 tons.   (मेरे को चाहिए 50 ton.)\n[26s] AGENT: It's a 50-ton inquiry. You are saying 1159, that much is not even made in standard size. If you give an order of two, four, five hundred tons, then we will get it made from the plant for you.   (50 ton का inquiry है। 1159 आप बोल रहे हैं इतना बनता ही नहीं है standard size. दो चार पांच सौ ton का order देंगे तब बनवाएंगे plant से आपका।)\n[30s] CUSTOMER: No, how much is needed, how much?   (नहीं, कितना चाहिए कितना?)\n[32s] AGENT: If it's two-three hundred tons.   (दो तीन सौ ton होगा तो।)\n[33s] CUSTOMER: 200-300 tons?   (200-300 ton?)\n[34s] AGENT: Yes, to get it made from the plant, sir.   (हां plant से बनवाने के लिए सर।)\n[36s] CUSTOMER: Oh 200 tons...   (ओह 200 ton...)\n[37s] AGENT: It's not made in standard, right?   (Standard नहीं बनता है ना।)\n[38s] CUSTOMER: Standard is not made, right?   (Standard बनता नहीं है ना?)\n[39s] AGENT: Standard comes in 1250. You take 1250, I will give it.   (Standard 1250 में आती है। 1250 ले लीजिए आप, दे दूंगा।)\n[41s] CUSTOMER: What rate will you give for 1250?   (1250 क्या rate देंगे?)\n[43s] AGENT: Which material?   (कौन सा material?)\n[44s] CUSTOMER: .5 GI 80 GSM.   (.5 का GI 80 GSM.)\n[46s] AGENT: It will cost 82-83, ex-Ghaziabad.   (82-83 पड़ेगा, ex-Ghaziabad.)\n[48s] CUSTOMER: Okay, Ghaziabad. Faridabad?   (अच्छा, Ghaziabad. Faridabad?)\n[50s] AGENT: Uh, that too, whatever transportation charges apply. It will come to around 83-84, delivered.   (अह वो भी transportation जो भी charge लगेगा। करीब 83-84 करीब आ जाएगा delivered.)\n[56s] AGENT: Okay?   (ठीक है?)\n[56s] CUSTOMER: Okay.   (ठीक।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 31,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the agent's side, but it does not significantly affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "31 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You lost control of the call by asking a generic 'any requirement?' which allowed the customer to focus on a single difficult spec. Start with your supply-led hook to set the agenda, then move to structured discovery.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "spec_not_available",
  "supply_details": "Customer required 1159mm width, which is a non-standard size. Agent stated a 200-300 ton minimum order would be required to get it made from the plant.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer immediately stated a requirement for a non-standard material (1159mm width GI coil). The agent correctly identified this as a non-standard size requiring a large plant order and offered the standard alternative (1250mm width). The agent quoted a price for the alternative, but the call ended without a committed next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask for permission to speak, launching directly into business after the introduction.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not use a supply or price hook, instead opening with a generic 'do you have any requirement?'\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the agent only reacted to the customer's specific, inbound-style query.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched at any point in the call.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, GI, how many tons do you need? ... Which material? ... .5 का GI 80 GSM.\", \"comment\": \"Despite the poor structure, the agent successfully qualified the customer's immediate need, capturing quantity, material, grade, thickness, and location.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly after the agent quoted a price; there was no committed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You lost control of the call by asking a generic 'any requirement?' which allowed the customer to focus on a single difficult spec. Start with your supply-led hook to set the agenda, then move to structured discovery.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer required 1159mm width, which is a non-standard size. Agent stated a 200-300 ton minimum order would be required to get it made from the plant.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer immediately stated a requirement for a non-standard material (1159mm width GI coil). The agent correctly identified this as a non-standard size requiring a large plant order and offered the standard alternative (1250mm width). The agent quoted a price for the alternative, but the call ended without a committed next step.\"}",
  "error": null,
  "latency_ms": 39993,
  "input_tokens": 3522,
  "output_tokens": 780,
  "created_at": "2026-09-25 11:58:09",
  "sentiment": "neutral",
  "sentiment_score": -0.029,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 2,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.619,
  "agent_talk_sec": 26.7,
  "customer_talk_sec": 16.4,
  "dead_air_sec": 81.9,
  "longest_monologue_sec": 4.5,
  "agent_wpm": 332.6,
  "interruptions": 0,
  "agent_turns": 16,
  "customer_turns": 15,
  "discovery_qs": 8,
  "words_agent": 148,
  "words_customer": 67,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178971032581",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.5,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178971032581",
      "idx": 1,
      "speaker": "customer",
      "start_s": 3.5,
      "end_s": 4.08,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178971032581",
      "idx": 2,
      "speaker": "agent",
      "start_s": 4.8,
      "end_s": 5.5,
      "text_en": "Yes, tell me sir.",
      "text_native": "हां बोलिए सर।"
    },
    {
      "ucid": "34972178971032581",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.7,
      "end_s": 7.3,
      "text_en": "This is Abdul speaking, sir, from JSW One.",
      "text_native": "अब्दुल बात कर रहा हूं सर JSW One से।"
    },
    {
      "ucid": "34972178971032581",
      "idx": 4,
      "speaker": "agent",
      "start_s": 7.8,
      "end_s": 9.4,
      "text_en": "I am speaking from JSW One, sir.",
      "text_native": "JSW One से बात कर रहा हूं सर मैं।"
    },
    {
      "ucid": "34972178971032581",
      "idx": 5,
      "speaker": "customer",
      "start_s": 9.6,
      "end_s": 10.2,
      "text_en": "Yes, go on.",
      "text_native": "हां बोलिए ना।"
    },
    {
      "ucid": "34972178971032581",
      "idx": 6,
      "speaker": "agent",
      "start_s": 10.4,
      "end_s": 12.4,
      "text_en": "Sir, you are speaking from Standard Five Solutions, right?",
      "text_native": "आप सर Standard Five Solutions से बात कर रहे हैं ना?"
    },
    {
      "ucid": "34972178971032581",
      "idx": 7,
      "speaker": "customer",
      "start_s": 12.5,
      "end_s": 13.1,
      "text_en": "Yes, yes.",
      "text_native": "हां जी हां जी।"
    },
    {
      "ucid": "34972178971032581",
      "idx": 8,
      "speaker": "agent",
      "start_s": 13.2,
      "end_s": 15.2,
      "text_en": "Sir, do you have any requirement for steel? In HR, CR?",
      "text_native": "सर जी कुछ requirement है क्या आपको steel में? HR CR में?"
    },
    {
      "ucid": "34972178971032581",
      "idx": 9,
      "speaker": "customer",
      "start_s": 15.3,
      "end_s": 18.2,
      "text_en": "Where do you guys even provide the requirement? I need it in 1159, you don't provide it.",
      "text_native": "Requirement आप लोग देते कहां हो? 1159 में मेरे को चाहिए होता आप देते नहीं हो।"
    },
    {
      "ucid": "34972178971032581",
      "idx": 10,
      "speaker": "agent",
      "start_s": 18.5,
      "end_s": 19.2,
      "text_en": "What do you need?",
      "text_native": "क्या चाहिए आपको?"
    },
    {
      "ucid": "34972178971032581",
      "idx": 11,
      "speaker": "customer",
      "start_s": 19.3,
      "end_s": 21.1,
      "text_en": "Do you have 1159 .5 sheet?",
      "text_native": "1159 .5 की sheet है क्या आपके पास?"
    },
    {
      "ucid": "34972178971032581",
      "idx": 12,
      "speaker": "agent",
      "start_s": 21.5,
      "end_s": 23.4,
      "text_en": "Sir, GI, how many tons do you need?",
      "text_native": "सर GI कितना ton चाहिए आपको?"
    },
    {
      "ucid": "34972178971032581",
      "idx": 13,
      "speaker": "customer",
      "start_s": 23.8,
      "end_s": 25.0,
      "text_en": "I need 50 tons.",
      "text_native": "मेरे को चाहिए 50 ton."
    },
    {
      "ucid": "34972178971032581",
      "idx": 14,
      "speaker": "agent",
      "start_s": 25.5,
      "end_s": 30.0,
      "text_en": "It's a 50-ton inquiry. You are saying 1159, that much is not even made in standard size. If you give an order of two, four, five hundred tons, then we will get it made from the plant for you.",
      "text_native": "50 ton का inquiry है। 1159 आप बोल रहे हैं इतना बनता ही नहीं है standard size. दो चार पांच सौ ton का order देंगे तब बनवाएंगे plant से आपका।"
    },
    {
      "ucid": "34972178971032581",
      "idx": 15,
      "speaker": "customer",
      "start_s": 30.3,
      "end_s": 31.2,
      "text_en": "No, how much is needed, how much?",
      "text_native": "नहीं, कितना चाहिए कितना?"
    },
    {
      "ucid": "34972178971032581",
      "idx": 16,
      "speaker": "agent",
      "start_s": 31.7,
      "end_s": 32.8,
      "text_en": "If it's two-three hundred tons.",
      "text_native": "दो तीन सौ ton होगा तो।"
    },
    {
      "ucid": "34972178971032581",
      "idx": 17,
      "speaker": "customer",
      "start_s": 33.1,
      "end_s": 34.0,
      "text_en": "200-300 tons?",
      "text_native": "200-300 ton?"
    },
    {
      "ucid": "34972178971032581",
      "idx": 18,
      "speaker": "agent",
      "start_s": 34.1,
      "end_s": 35.5,
      "text_en": "Yes, to get it made from the plant, sir.",
      "text_native": "हां plant से बनवाने के लिए सर।"
    },
    {
      "ucid": "34972178971032581",
      "idx": 19,
      "speaker": "customer",
      "start_s": 35.9,
      "end_s": 36.8,
      "text_en": "Oh 200 tons...",
      "text_native": "ओह 200 ton..."
    },
    {
      "ucid": "34972178971032581",
      "idx": 20,
      "speaker": "agent",
      "start_s": 36.8,
      "end_s": 37.6,
      "text_en": "It's not made in standard, right?",
      "text_native": "Standard नहीं बनता है ना।"
    },
    {
      "ucid": "34972178971032581",
      "idx": 21,
      "speaker": "customer",
      "start_s": 37.8,
      "end_s": 38.7,
      "text_en": "Standard is not made, right?",
      "text_native": "Standard बनता नहीं है ना?"
    },
    {
      "ucid": "34972178971032581",
      "idx": 22,
      "speaker": "agent",
      "start_s": 38.7,
      "end_s": 40.8,
      "text_en": "Standard comes in 1250. You take 1250, I will give it.",
      "text_native": "Standard 1250 में आती है। 1250 ले लीजिए आप, दे दूंगा।"
    },
    {
      "ucid": "34972178971032581",
      "idx": 23,
      "speaker": "customer",
      "start_s": 41.2,
      "end_s": 42.2,
      "text_en": "What rate will you give for 1250?",
      "text_native": "1250 क्या rate देंगे?"
    },
    {
      "ucid": "34972178971032581",
      "idx": 24,
      "speaker": "agent",
      "start_s": 42.6,
      "end_s": 43.3,
      "text_en": "Which material?",
      "text_native": "कौन सा material?"
    },
    {
      "ucid": "34972178971032581",
      "idx": 25,
      "speaker": "customer",
      "start_s": 43.6,
      "end_s": 45.2,
      "text_en": ".5 GI 80 GSM.",
      "text_native": ".5 का GI 80 GSM."
    },
    {
      "ucid": "34972178971032581",
      "idx": 26,
      "speaker": "agent",
      "start_s": 45.9,
      "end_s": 47.8,
      "text_en": "It will cost 82-83, ex-Ghaziabad.",
      "text_native": "82-83 पड़ेगा, ex-Ghaziabad."
    },
    {
      "ucid": "34972178971032581",
      "idx": 27,
      "speaker": "customer",
      "start_s": 48.3,
      "end_s": 49.8,
      "text_en": "Okay, Ghaziabad. Faridabad?",
      "text_native": "अच्छा, Ghaziabad. Faridabad?"
    },
    {
      "ucid": "34972178971032581",
      "idx": 28,
      "speaker": "agent",
      "start_s": 50.2,
      "end_s": 53.4,
      "text_en": "Uh, that too, whatever transportation charges apply. It will come to around 83-84, delivered.",
      "text_native": "अह वो भी transportation जो भी charge लगेगा। करीब 83-84 करीब आ जाएगा delivered."
    },
    {
      "ucid": "34972178971032581",
      "idx": 29,
      "speaker": "agent",
      "start_s": 55.6,
      "end_s": 56.1,
      "text_en": "Okay?",
      "text_native": "ठीक है?"
    },
    {
      "ucid": "34972178971032581",
      "idx": 30,
      "speaker": "customer",
      "start_s": 56.5,
      "end_s": 56.9,
      "text_en": "Okay.",
      "text_native": "ठीक।"
    }
  ],
  "steps": [
    {
      "ucid": "34972178971032581",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask for permission to speak, launching directly into business after the introduction."
    },
    {
      "ucid": "34972178971032581",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not use a supply or price hook, instead opening with a generic 'do you have any requirement?'"
    },
    {
      "ucid": "34972178971032581",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the agent only reacted to the customer's specific, inbound-style query."
    },
    {
      "ucid": "34972178971032581",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched at any point in the call."
    },
    {
      "ucid": "34972178971032581",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, GI, how many tons do you need? ... Which material? ... .5 का GI 80 GSM.",
      "comment": "Despite the poor structure, the agent successfully qualified the customer's immediate need, capturing quantity, material, grade, thickness, and location."
    },
    {
      "ucid": "34972178971032581",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly after the agent quoted a price; there was no committed next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}