{
  "ucid": "34972178971018471",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 11:13:04",
  "end_time": "2026-09-18 11:15:25",
  "duration_sec": 141,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Send_Email",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7a4361089e2bb8b7db6b2eb01b34e466.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1441,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178971018471__DIA7a4361089e2bb8b7db6b2eb01b34e466.mp3",
  "audio_bytes": 382968,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 127.656,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[3s] AGENT: Yes, hello.   (हांजी नमस्ते।)\n[4s] AGENT: Hello. Sir, hello, Anukriti speaking from JSW One.   (हेलो। सर नमस्ते, अनुकृति बात कर रही हूं JSW One से।)\n[7s] CUSTOMER: Yes yes, tell me ma'am.   (हांजी हांजी, बोलिए मैम।)\n[8s] AGENT: Sir, I wanted to know if there is any requirement for CR sheet?   (सर कोई रिक्वायरमेंट है क्या जानना था CR sheet में?)\n[10s] CUSTOMER: In CR sheet, sir, ma'am, there is a requirement. Last time I had sent it but it was refused from your end, that it's not there.   (CR sheet में सर मैम रिक्वायरमेंट तो है, लास्ट टाइम मैंने भेजा था पर आपके वहां से मना कर दिया वो नहीं है।)\n[14s] AGENT: Okay, that material is probably not in stock.   (अच्छा, वो मटेरियल स्टॉक में नहीं है शायद।)\n[17s] CUSTOMER: Your how much thickness... so I will... you give me your...   (आपका कितना थिकनेस... तो मैं आपको आप मुझे आपका...)\n[19s] CUSTOMER: Yes?   (हांजी?)\n[19s] AGENT: What thickness do you require, sir?   (थिकनेस कितना लगता है सर आपको?)\n[21s] CUSTOMER: I need ma'am 45 and 55.   (मेरेको मैम 45 and 55.)\n[22s] AGENT: Okay, this is standard, you mean?   (अच्छा, ये स्टैंडर्ड है मतलब?)\n[24s] CUSTOMER: Yes, yes.   (हांजी हांजी।)\n[24s] AGENT: What will you say, that I need CR, GP.   (क्या बोलेंगे आपकी, मुझे CR, GP चाहिए।)\n[27s] CUSTOMER: So is there any availability of the material now?   (तो कुछ अवेलेबिलिटी है अभी मटेरियल की?)\n[29s] AGENT: Sir, I'll check and let you know. This 0.45, 436, 885 that you had given, was it in slitting?   (सर मैं चेक करके बताती हूं। ये आपने जो 0.45, 436, 885, ये स्लिटिंग में दिया था क्या?)\n[32s] CUSTOMER: Yes, yes.   (हांजी हांजी।)\n[34s] AGENT: Okay, so this is your standard.   (अच्छा, ये आपका स्टैंडर्ड है मतलब।)\n[35s] CUSTOMER: Yes, yes, ma'am.   (हांजी हांजी मैम।)\n[36s] AGENT: And sir, what is your end application?   (और ये सर आपका एंड एप्लीकेशन क्या है?)\n[38s] CUSTOMER: We are into manufacturing of drums, ma'am.\n[39s] AGENT: Drums. Okay, okay, sir.\n[42s] AGENT: And which make do you use now, sir?   (और अभी कौनसा मेक यूज करते हो सर?)\n[43s] CUSTOMER: Yes, now?   (हांजी अभी?)\n[44s] AGENT: Which make do you use now? This GI sheet.   (अभी मेक कौनसा यूज करते हो? ये GI sheet.)\n[46s] CUSTOMER: Not GI ma'am, I am using CRCA sheets.   (GI नहीं मैम, I am using CRCA sheets.)\n[48s] AGENT: CR, okay.   (CR, अच्छा।)\n[49s] AGENT: Okay. Yes.   (Okay. हांजी।)\n[52s] AGENT: CR sheet. CRCA, okay, okay.\n[54s] CUSTOMER: If anything is available now, then you let me know.   (अभी कुछ अवेलेबल हो तो आप मुझे बताइए।)\n[56s] AGENT: Yes.   (हांजी।)\n[57s] CUSTOMER: Yes.   (हां।)\n[57s] AGENT: Make, I mean, do you use JSW now or some other?   (मेक अभी मतलब JSW यूज करते हो या दूसरा कोई?)\n[59s] CUSTOMER: I use JSW, I also use JSL and there's a local one in Ahmedabad, we take from them as well.   (JSW भी करता हूं, JSL भी कर लेता हूं और लोकल है अहमदाबाद में उससे भी ले लेते हैं।)\n[62s] AGENT: Okay.   (अच्छा।)\n[62s] CUSTOMER: As per the availability, whatever is there, only after that.   (As per the availability अभी तो जो होगा उसके बाद ही।)\n[64s] AGENT: Okay, okay. I will check and let you know, sir, for CRCA.   (ठीक है, ठीक है। मैं चेक करके बताती हूं सर आपको CRCA में।)\n[66s] CUSTOMER: Okay. So will you, is this your number or it is just a regular number?   (ठीक है। तो will you, is this your number or it is just a regular number?)\n[69s] AGENT: No, this is a system generated number. I'll just text you from my number.\n[71s] CUSTOMER: Okay.\n[72s] AGENT: If there is anything, even if it's not in stock, then I'll confirm with you that it's not there. Whatever is there, I will tell you.   (अगर कुछ भी है, स्टॉक में भी नहीं है, तो then I'll confirm you कि नहीं है। जो है वो बता दूंगी मैं आपको।)\n[76s] CUSTOMER: No problem, ma'am. Thank you so much, yes.   (No problem, ma'am. Thank you so much, हांजी।)\n[78s] AGENT: Yes.\n[79s] UNKNOWN: This way from CR it's a good deal, specialist [inaudible]   (ऐसे CR से तो good deal, स्पेशलिस्ट [inaudible])",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 44,
  "connected": 1,
  "audio_notes": "clear: There is some background office noise and crosstalk, but it does not significantly affect the transcription of the main conversation.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "44 turns, clean transcript (2% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You missed the first two steps of the pitch; always open with permission to speak and a supply hook before asking for the customer's requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "out_of_stock",
  "supply_details": "Customer states a previous requirement was rejected due to lack of stock: \"Last time I had sent it but it was refused from your end, that it's not there.\"",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a drum manufacturer, followed up on a requirement for CRCA sheets, noting a previous order was rejected due to no stock. The agent gathered some specs (thickness, width) and learned the customer buys from JSW and others based on availability. The call ended with the agent committing to check current stock and update the customer.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak, jumping directly to the requirement.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply hook, instead opening with a direct question about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"And sir, what is your end application? ... And which make do you use now, sir?\", \"comment\": \"Agent discovered end use and current suppliers but missed quantity, JSW share, and payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched; the call focused entirely on checking stock availability.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"What thickness do you require, sir?\", \"comment\": \"Agent confirmed a current need and captured the critical specs (thickness, width) from the customer.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I will check and let you know, sir, for CRCA. ... I'll just text you from my number.\", \"comment\": \"Agent committed to checking stock and contacting the customer from her number, which the customer accepted.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed the first two steps of the pitch; always open with permission to speak and a supply hook before asking for the customer's requirement.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"out_of_stock\", \"supply_details\": \"Customer states a previous requirement was rejected due to lack of stock: \\\"Last time I had sent it but it was refused from your end, that it's not there.\\\"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a drum manufacturer, followed up on a requirement for CRCA sheets, noting a previous order was rejected due to no stock. The agent gathered some specs (thickness, width) and learned the customer buys from JSW and others based on availability. The call ended with the agent committing to check current stock and update the customer.\"}",
  "error": null,
  "latency_ms": 35039,
  "input_tokens": 3931,
  "output_tokens": 765,
  "created_at": "2026-09-25 11:58:07",
  "sentiment": "neutral",
  "sentiment_score": 0.106,
  "sentiment_confidence": "high",
  "pos": 12,
  "neg": 10,
  "lex_hits": 13,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.573,
  "agent_talk_sec": 36.9,
  "customer_talk_sec": 27.5,
  "dead_air_sec": 76.6,
  "longest_monologue_sec": 4.2,
  "agent_wpm": 294.3,
  "interruptions": 0,
  "agent_turns": 23,
  "customer_turns": 20,
  "discovery_qs": 8,
  "words_agent": 181,
  "words_customer": 148,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178971018471",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.77,
      "end_s": 1.31,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "34972178971018471",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.8,
      "end_s": 3.5,
      "text_en": "Yes, hello.",
      "text_native": "हांजी नमस्ते।"
    },
    {
      "ucid": "34972178971018471",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.73,
      "end_s": 6.38,
      "text_en": "Hello. Sir, hello, Anukriti speaking from JSW One.",
      "text_native": "हेलो। सर नमस्ते, अनुकृति बात कर रही हूं JSW One से।"
    },
    {
      "ucid": "34972178971018471",
      "idx": 3,
      "speaker": "customer",
      "start_s": 6.62,
      "end_s": 7.7,
      "text_en": "Yes yes, tell me ma'am.",
      "text_native": "हांजी हांजी, बोलिए मैम।"
    },
    {
      "ucid": "34972178971018471",
      "idx": 4,
      "speaker": "agent",
      "start_s": 7.9,
      "end_s": 10.08,
      "text_en": "Sir, I wanted to know if there is any requirement for CR sheet?",
      "text_native": "सर कोई रिक्वायरमेंट है क्या जानना था CR sheet में?"
    },
    {
      "ucid": "34972178971018471",
      "idx": 5,
      "speaker": "customer",
      "start_s": 10.2,
      "end_s": 13.9,
      "text_en": "In CR sheet, sir, ma'am, there is a requirement. Last time I had sent it but it was refused from your end, that it's not there.",
      "text_native": "CR sheet में सर मैम रिक्वायरमेंट तो है, लास्ट टाइम मैंने भेजा था पर आपके वहां से मना कर दिया वो नहीं है।"
    },
    {
      "ucid": "34972178971018471",
      "idx": 6,
      "speaker": "agent",
      "start_s": 14.2,
      "end_s": 16.18,
      "text_en": "Okay, that material is probably not in stock.",
      "text_native": "अच्छा, वो मटेरियल स्टॉक में नहीं है शायद।"
    },
    {
      "ucid": "34972178971018471",
      "idx": 7,
      "speaker": "customer",
      "start_s": 16.8,
      "end_s": 18.68,
      "text_en": "Your how much thickness... so I will... you give me your...",
      "text_native": "आपका कितना थिकनेस... तो मैं आपको आप मुझे आपका..."
    },
    {
      "ucid": "34972178971018471",
      "idx": 8,
      "speaker": "customer",
      "start_s": 18.68,
      "end_s": 19.0,
      "text_en": "Yes?",
      "text_native": "हांजी?"
    },
    {
      "ucid": "34972178971018471",
      "idx": 9,
      "speaker": "agent",
      "start_s": 19.0,
      "end_s": 20.48,
      "text_en": "What thickness do you require, sir?",
      "text_native": "थिकनेस कितना लगता है सर आपको?"
    },
    {
      "ucid": "34972178971018471",
      "idx": 10,
      "speaker": "customer",
      "start_s": 20.6,
      "end_s": 22.0,
      "text_en": "I need ma'am 45 and 55.",
      "text_native": "मेरेको मैम 45 and 55."
    },
    {
      "ucid": "34972178971018471",
      "idx": 11,
      "speaker": "agent",
      "start_s": 22.0,
      "end_s": 23.5,
      "text_en": "Okay, this is standard, you mean?",
      "text_native": "अच्छा, ये स्टैंडर्ड है मतलब?"
    },
    {
      "ucid": "34972178971018471",
      "idx": 12,
      "speaker": "customer",
      "start_s": 23.6,
      "end_s": 24.1,
      "text_en": "Yes, yes.",
      "text_native": "हांजी हांजी।"
    },
    {
      "ucid": "34972178971018471",
      "idx": 13,
      "speaker": "agent",
      "start_s": 24.5,
      "end_s": 26.8,
      "text_en": "What will you say, that I need CR, GP.",
      "text_native": "क्या बोलेंगे आपकी, मुझे CR, GP चाहिए।"
    },
    {
      "ucid": "34972178971018471",
      "idx": 14,
      "speaker": "customer",
      "start_s": 27.0,
      "end_s": 28.5,
      "text_en": "So is there any availability of the material now?",
      "text_native": "तो कुछ अवेलेबिलिटी है अभी मटेरियल की?"
    },
    {
      "ucid": "34972178971018471",
      "idx": 15,
      "speaker": "agent",
      "start_s": 28.8,
      "end_s": 32.5,
      "text_en": "Sir, I'll check and let you know. This 0.45, 436, 885 that you had given, was it in slitting?",
      "text_native": "सर मैं चेक करके बताती हूं। ये आपने जो 0.45, 436, 885, ये स्लिटिंग में दिया था क्या?"
    },
    {
      "ucid": "34972178971018471",
      "idx": 16,
      "speaker": "customer",
      "start_s": 32.5,
      "end_s": 33.3,
      "text_en": "Yes, yes.",
      "text_native": "हांजी हांजी।"
    },
    {
      "ucid": "34972178971018471",
      "idx": 17,
      "speaker": "agent",
      "start_s": 33.5,
      "end_s": 34.8,
      "text_en": "Okay, so this is your standard.",
      "text_native": "अच्छा, ये आपका स्टैंडर्ड है मतलब।"
    },
    {
      "ucid": "34972178971018471",
      "idx": 18,
      "speaker": "customer",
      "start_s": 34.8,
      "end_s": 35.7,
      "text_en": "Yes, yes, ma'am.",
      "text_native": "हांजी हांजी मैम।"
    },
    {
      "ucid": "34972178971018471",
      "idx": 19,
      "speaker": "agent",
      "start_s": 35.8,
      "end_s": 37.2,
      "text_en": "And sir, what is your end application?",
      "text_native": "और ये सर आपका एंड एप्लीकेशन क्या है?"
    },
    {
      "ucid": "34972178971018471",
      "idx": 20,
      "speaker": "customer",
      "start_s": 37.5,
      "end_s": 39.2,
      "text_en": "We are into manufacturing of drums, ma'am.",
      "text_native": "We are into manufacturing of drums, ma'am."
    },
    {
      "ucid": "34972178971018471",
      "idx": 21,
      "speaker": "agent",
      "start_s": 39.2,
      "end_s": 40.2,
      "text_en": "Drums. Okay, okay, sir.",
      "text_native": "Drums. Okay, okay, sir."
    },
    {
      "ucid": "34972178971018471",
      "idx": 22,
      "speaker": "agent",
      "start_s": 41.5,
      "end_s": 42.9,
      "text_en": "And which make do you use now, sir?",
      "text_native": "और अभी कौनसा मेक यूज करते हो सर?"
    },
    {
      "ucid": "34972178971018471",
      "idx": 23,
      "speaker": "customer",
      "start_s": 43.2,
      "end_s": 43.7,
      "text_en": "Yes, now?",
      "text_native": "हांजी अभी?"
    },
    {
      "ucid": "34972178971018471",
      "idx": 24,
      "speaker": "agent",
      "start_s": 44.1,
      "end_s": 45.7,
      "text_en": "Which make do you use now? This GI sheet.",
      "text_native": "अभी मेक कौनसा यूज करते हो? ये GI sheet."
    },
    {
      "ucid": "34972178971018471",
      "idx": 25,
      "speaker": "customer",
      "start_s": 45.9,
      "end_s": 47.6,
      "text_en": "Not GI ma'am, I am using CRCA sheets.",
      "text_native": "GI नहीं मैम, I am using CRCA sheets."
    },
    {
      "ucid": "34972178971018471",
      "idx": 26,
      "speaker": "agent",
      "start_s": 47.8,
      "end_s": 48.4,
      "text_en": "CR, okay.",
      "text_native": "CR, अच्छा।"
    },
    {
      "ucid": "34972178971018471",
      "idx": 27,
      "speaker": "agent",
      "start_s": 49.0,
      "end_s": 49.6,
      "text_en": "Okay. Yes.",
      "text_native": "Okay. हांजी।"
    },
    {
      "ucid": "34972178971018471",
      "idx": 28,
      "speaker": "agent",
      "start_s": 51.8,
      "end_s": 53.4,
      "text_en": "CR sheet. CRCA, okay, okay.",
      "text_native": "CR sheet. CRCA, okay, okay."
    },
    {
      "ucid": "34972178971018471",
      "idx": 29,
      "speaker": "customer",
      "start_s": 54.5,
      "end_s": 56.1,
      "text_en": "If anything is available now, then you let me know.",
      "text_native": "अभी कुछ अवेलेबल हो तो आप मुझे बताइए।"
    },
    {
      "ucid": "34972178971018471",
      "idx": 30,
      "speaker": "agent",
      "start_s": 56.1,
      "end_s": 56.3,
      "text_en": "Yes.",
      "text_native": "हांजी।"
    },
    {
      "ucid": "34972178971018471",
      "idx": 31,
      "speaker": "customer",
      "start_s": 56.7,
      "end_s": 56.9,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "34972178971018471",
      "idx": 32,
      "speaker": "agent",
      "start_s": 57.4,
      "end_s": 59.0,
      "text_en": "Make, I mean, do you use JSW now or some other?",
      "text_native": "मेक अभी मतलब JSW यूज करते हो या दूसरा कोई?"
    },
    {
      "ucid": "34972178971018471",
      "idx": 33,
      "speaker": "customer",
      "start_s": 59.0,
      "end_s": 61.8,
      "text_en": "I use JSW, I also use JSL and there's a local one in Ahmedabad, we take from them as well.",
      "text_native": "JSW भी करता हूं, JSL भी कर लेता हूं और लोकल है अहमदाबाद में उससे भी ले लेते हैं।"
    },
    {
      "ucid": "34972178971018471",
      "idx": 34,
      "speaker": "agent",
      "start_s": 61.8,
      "end_s": 62.1,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "34972178971018471",
      "idx": 35,
      "speaker": "customer",
      "start_s": 62.2,
      "end_s": 64.1,
      "text_en": "As per the availability, whatever is there, only after that.",
      "text_native": "As per the availability अभी तो जो होगा उसके बाद ही।"
    },
    {
      "ucid": "34972178971018471",
      "idx": 36,
      "speaker": "agent",
      "start_s": 64.4,
      "end_s": 66.4,
      "text_en": "Okay, okay. I will check and let you know, sir, for CRCA.",
      "text_native": "ठीक है, ठीक है। मैं चेक करके बताती हूं सर आपको CRCA में।"
    },
    {
      "ucid": "34972178971018471",
      "idx": 37,
      "speaker": "customer",
      "start_s": 66.4,
      "end_s": 68.8,
      "text_en": "Okay. So will you, is this your number or it is just a regular number?",
      "text_native": "ठीक है। तो will you, is this your number or it is just a regular number?"
    },
    {
      "ucid": "34972178971018471",
      "idx": 38,
      "speaker": "agent",
      "start_s": 68.8,
      "end_s": 71.1,
      "text_en": "No, this is a system generated number. I'll just text you from my number.",
      "text_native": "No, this is a system generated number. I'll just text you from my number."
    },
    {
      "ucid": "34972178971018471",
      "idx": 39,
      "speaker": "customer",
      "start_s": 71.4,
      "end_s": 71.7,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "34972178971018471",
      "idx": 40,
      "speaker": "agent",
      "start_s": 71.8,
      "end_s": 76.0,
      "text_en": "If there is anything, even if it's not in stock, then I'll confirm with you that it's not there. Whatever is there, I will tell you.",
      "text_native": "अगर कुछ भी है, स्टॉक में भी नहीं है, तो then I'll confirm you कि नहीं है। जो है वो बता दूंगी मैं आपको।"
    },
    {
      "ucid": "34972178971018471",
      "idx": 41,
      "speaker": "customer",
      "start_s": 76.1,
      "end_s": 77.9,
      "text_en": "No problem, ma'am. Thank you so much, yes.",
      "text_native": "No problem, ma'am. Thank you so much, हांजी।"
    },
    {
      "ucid": "34972178971018471",
      "idx": 42,
      "speaker": "agent",
      "start_s": 78.2,
      "end_s": 78.5,
      "text_en": "Yes.",
      "text_native": "Yes."
    },
    {
      "ucid": "34972178971018471",
      "idx": 43,
      "speaker": "unknown",
      "start_s": 79.4,
      "end_s": 82.0,
      "text_en": "This way from CR it's a good deal, specialist [inaudible]",
      "text_native": "ऐसे CR से तो good deal, स्पेशलिस्ट [inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "34972178971018471",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for permission to speak, jumping directly to the requirement."
    },
    {
      "ucid": "34972178971018471",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply hook, instead opening with a direct question about requirements."
    },
    {
      "ucid": "34972178971018471",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 3,
      "evidence": "And sir, what is your end application? ... And which make do you use now, sir?",
      "comment": "Agent discovered end use and current suppliers but missed quantity, JSW share, and payment terms."
    },
    {
      "ucid": "34972178971018471",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched; the call focused entirely on checking stock availability."
    },
    {
      "ucid": "34972178971018471",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "What thickness do you require, sir?",
      "comment": "Agent confirmed a current need and captured the critical specs (thickness, width) from the customer."
    },
    {
      "ucid": "34972178971018471",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I will check and let you know, sir, for CRCA. ... I'll just text you from my number.",
      "comment": "Agent committed to checking stock and contacting the customer from her number, which the customer accepted."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}