Call 34972178970985631 2026-09-18 · sudeeps · 1:38
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 20 turns, clean transcript (0% inaudible) | Hindi | 20 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +4/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent went straight to a qualification question instead of providing a hook to create interest.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent did not ask any of the required discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
price
I made an inquiry once or twice, it came out very high.
Summary
The agent contacted a lead in Rajkot who deals in CR steel. The customer immediately raised an objection about high prices from a past inquiry and requested a knowledgeable local representative be sent, complaining a previous one only knew HR. The agent did not perform discovery or address the price objection, ending the call with a vague promise to check for an available salesman.
Coaching
When a customer raises a past issue like price, first use discovery questions to understand their business and needs before offering a solution.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent went straight to a qualification question instead of providing a hook to create interest. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any of the required discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 | Sir, do you have any requirement for steel right now? Agent asked if a requirement exists but did not attempt to capture any details (grade, size, qty) when the customer engaged. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | if there is any salesman there right now, I'll tell him to come to your place. The next step was conditional ('if') and not a firm, committed action. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | I made an inquiry once or twice, it came out very high. |
no response |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.532 | 15.9s | 14.0s | 68.1s | 4.4s | 286.8 | 0 | 9 | 11 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.1s
Hello?
हॅलो?
agent
5.8s
Hello?
हॅलो?
agent
6.5s
Yes, Jayesh bhai from Uttam Steel?
हां जी, जयेश भाई फ्रॉम उत्तम स्टील?
customer
8.2s
Yes.
हां।
agent
8.8s
Jayesh bhai, this is Sudeep speaking from JSW One, JSW Steel.
जयेश भाई, सुदीप बोल रहा हूं JSW One से, JSW Steel।
customer
11.2s
Yes.
हां जी।
agent
11.9s
Sir, your company was registered on our portal for the Rajkot location.
ये आपकी कंपनी रजिस्टर्ड हुई थी सर पोर्टल पर हमारे, राजकोट लोकेशन के लिए।
customer
15.3s
Yes, that's right.
हां, बराबर।
agent
16.0s
Sir, do you have any requirement for steel right now?
स्टील में कुछ अभी रिक्वायरमेंट है सर आपको?
customer
18.5s
We only deal in CR.
हम CR में ही डीलिंग करते हैं।
agent
20.4s
You deal in CR. Okay.
CR में डील करते हो आप। ओके।
customer
21.6s
If there is a representative for Rajkot, send him here.
राजकोट का रिप्रेजेंटेटिव है उसको इधर भेजो।
agent
23.4s
So the rate...
तो रेट...
customer
23.9s
I made an inquiry once or twice, it came out very high.
एक दो बार इन्क्वायरी किया था, बहुत ऊंचा आया था।
customer
26.3s
So someone... send him so we can talk to him.
तो कोई उसको भेजो तो हम उससे बात करें।
customer
28.2s
One salesman comes, he only deals in HR. He doesn't know about CR at all.
एक सेल्समैन आता है, वो HR में ही डील करता है। CR का उसको मालूम ही नहीं है।
agent
31.6s
You don't deal in HR?
आप HR में डील नहीं करते क्या?
customer
33.3s
No, we only do it in CR. Only deal in CR.
नहीं, हम सिर्फ CR में ही करते हैं। Only deal in CR.
agent
35.6s
Okay, I'll see, sir. From my end, if there is any salesman there right now, I'll tell him to come to your place.
ठीक है, मैं देखता हूं सर, मेरे एंड से कोई अगर वहां पे रहेगा अभी सेल्समैन तो उसको बोलता हूं आपके यहां पे आने के लिए।
customer
40.2s
Okay.
ओके।