{
  "ucid": "34972178970985631",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 11:07:36",
  "end_time": "2026-09-18 11:09:14",
  "duration_sec": 98,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA414b26585f4310235515a59ec3c1b343.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1444,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178970985631__DIA414b26585f4310235515a59ec3c1b343.mp3",
  "audio_bytes": 189432,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 63.144,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello?   (हॅलो?)\n[6s] AGENT: Hello?   (हॅलो?)\n[6s] AGENT: Yes, Jayesh bhai from Uttam Steel?   (हां जी, जयेश भाई फ्रॉम उत्तम स्टील?)\n[8s] CUSTOMER: Yes.   (हां।)\n[9s] AGENT: Jayesh bhai, this is Sudeep speaking from JSW One, JSW Steel.   (जयेश भाई, सुदीप बोल रहा हूं JSW One से, JSW Steel।)\n[11s] CUSTOMER: Yes.   (हां जी।)\n[12s] AGENT: Sir, your company was registered on our portal for the Rajkot location.   (ये आपकी कंपनी रजिस्टर्ड हुई थी सर पोर्टल पर हमारे, राजकोट लोकेशन के लिए।)\n[15s] CUSTOMER: Yes, that's right.   (हां, बराबर।)\n[16s] AGENT: Sir, do you have any requirement for steel right now?   (स्टील में कुछ अभी रिक्वायरमेंट है सर आपको?)\n[18s] CUSTOMER: We only deal in CR.   (हम CR में ही डीलिंग करते हैं।)\n[20s] AGENT: You deal in CR. Okay.   (CR में डील करते हो आप। ओके।)\n[22s] CUSTOMER: If there is a representative for Rajkot, send him here.   (राजकोट का रिप्रेजेंटेटिव है उसको इधर भेजो।)\n[23s] AGENT: So the rate...   (तो रेट...)\n[24s] CUSTOMER: I made an inquiry once or twice, it came out very high.   (एक दो बार इन्क्वायरी किया था, बहुत ऊंचा आया था।)\n[26s] CUSTOMER: So someone... send him so we can talk to him.   (तो कोई उसको भेजो तो हम उससे बात करें।)\n[28s] CUSTOMER: One salesman comes, he only deals in HR. He doesn't know about CR at all.   (एक सेल्समैन आता है, वो HR में ही डील करता है। CR का उसको मालूम ही नहीं है।)\n[32s] AGENT: You don't deal in HR?   (आप HR में डील नहीं करते क्या?)\n[33s] CUSTOMER: No, we only do it in CR. Only deal in CR.   (नहीं, हम सिर्फ CR में ही करते हैं। Only deal in CR.)\n[36s] AGENT: Okay, I'll see, sir. From my end, if there is any salesman there right now, I'll tell him to come to your place.   (ठीक है, मैं देखता हूं सर, मेरे एंड से कोई अगर वहां पे रहेगा अभी सेल्समैन तो उसको बोलता हूं आपके यहां पे आने के लिए।)\n[40s] CUSTOMER: Okay.   (ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 20,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the agent's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "20 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer raises a past issue like price, first use discovery questions to understand their business and needs before offering a solution.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead in Rajkot who deals in CR steel. The customer immediately raised an objection about high prices from a past inquiry and requested a knowledgeable local representative be sent, complaining a previous one only knew HR. The agent did not perform discovery or address the price objection, ending the call with a vague promise to check for an available salesman.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent went straight to a qualification question instead of providing a hook to create interest.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent did not ask any of the required discovery questions.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was performed, and no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, do you have any requirement for steel right now?\", \"comment\": \"Agent asked if a requirement exists but did not attempt to capture any details (grade, size, qty) when the customer engaged.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"if there is any salesman there right now, I'll tell him to come to your place.\", \"comment\": \"The next step was conditional ('if') and not a firm, committed action.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer raises a past issue like price, first use discovery questions to understand their business and needs before offering a solution.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"I made an inquiry once or twice, it came out very high.\", \"response\": \"\"}], \"call_summary\": \"The agent contacted a lead in Rajkot who deals in CR steel. The customer immediately raised an objection about high prices from a past inquiry and requested a knowledgeable local representative be sent, complaining a previous one only knew HR. The agent did not perform discovery or address the price objection, ending the call with a vague promise to check for an available salesman.\"}",
  "error": null,
  "latency_ms": 37027,
  "input_tokens": 3169,
  "output_tokens": 745,
  "created_at": "2026-09-25 11:58:15",
  "sentiment": "positive",
  "sentiment_score": 0.2,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 0,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.532,
  "agent_talk_sec": 15.9,
  "customer_talk_sec": 14.0,
  "dead_air_sec": 68.1,
  "longest_monologue_sec": 4.4,
  "agent_wpm": 286.8,
  "interruptions": 0,
  "agent_turns": 9,
  "customer_turns": 11,
  "discovery_qs": 4,
  "words_agent": 76,
  "words_customer": 70,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178970985631",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.07,
      "end_s": 5.4,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "34972178970985631",
      "idx": 1,
      "speaker": "agent",
      "start_s": 5.8,
      "end_s": 6.17,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "34972178970985631",
      "idx": 2,
      "speaker": "agent",
      "start_s": 6.5,
      "end_s": 7.8,
      "text_en": "Yes, Jayesh bhai from Uttam Steel?",
      "text_native": "हां जी, जयेश भाई फ्रॉम उत्तम स्टील?"
    },
    {
      "ucid": "34972178970985631",
      "idx": 3,
      "speaker": "customer",
      "start_s": 8.17,
      "end_s": 8.47,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "34972178970985631",
      "idx": 4,
      "speaker": "agent",
      "start_s": 8.8,
      "end_s": 10.9,
      "text_en": "Jayesh bhai, this is Sudeep speaking from JSW One, JSW Steel.",
      "text_native": "जयेश भाई, सुदीप बोल रहा हूं JSW One से, JSW Steel।"
    },
    {
      "ucid": "34972178970985631",
      "idx": 5,
      "speaker": "customer",
      "start_s": 11.2,
      "end_s": 11.57,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "34972178970985631",
      "idx": 6,
      "speaker": "agent",
      "start_s": 11.87,
      "end_s": 15.07,
      "text_en": "Sir, your company was registered on our portal for the Rajkot location.",
      "text_native": "ये आपकी कंपनी रजिस्टर्ड हुई थी सर पोर्टल पर हमारे, राजकोट लोकेशन के लिए।"
    },
    {
      "ucid": "34972178970985631",
      "idx": 7,
      "speaker": "customer",
      "start_s": 15.3,
      "end_s": 15.9,
      "text_en": "Yes, that's right.",
      "text_native": "हां, बराबर।"
    },
    {
      "ucid": "34972178970985631",
      "idx": 8,
      "speaker": "agent",
      "start_s": 16.0,
      "end_s": 17.9,
      "text_en": "Sir, do you have any requirement for steel right now?",
      "text_native": "स्टील में कुछ अभी रिक्वायरमेंट है सर आपको?"
    },
    {
      "ucid": "34972178970985631",
      "idx": 9,
      "speaker": "customer",
      "start_s": 18.5,
      "end_s": 20.1,
      "text_en": "We only deal in CR.",
      "text_native": "हम CR में ही डीलिंग करते हैं।"
    },
    {
      "ucid": "34972178970985631",
      "idx": 10,
      "speaker": "agent",
      "start_s": 20.4,
      "end_s": 21.4,
      "text_en": "You deal in CR. Okay.",
      "text_native": "CR में डील करते हो आप। ओके।"
    },
    {
      "ucid": "34972178970985631",
      "idx": 11,
      "speaker": "customer",
      "start_s": 21.6,
      "end_s": 23.4,
      "text_en": "If there is a representative for Rajkot, send him here.",
      "text_native": "राजकोट का रिप्रेजेंटेटिव है उसको इधर भेजो।"
    },
    {
      "ucid": "34972178970985631",
      "idx": 12,
      "speaker": "agent",
      "start_s": 23.4,
      "end_s": 23.8,
      "text_en": "So the rate...",
      "text_native": "तो रेट..."
    },
    {
      "ucid": "34972178970985631",
      "idx": 13,
      "speaker": "customer",
      "start_s": 23.9,
      "end_s": 25.6,
      "text_en": "I made an inquiry once or twice, it came out very high.",
      "text_native": "एक दो बार इन्क्वायरी किया था, बहुत ऊंचा आया था।"
    },
    {
      "ucid": "34972178970985631",
      "idx": 14,
      "speaker": "customer",
      "start_s": 26.3,
      "end_s": 28.0,
      "text_en": "So someone... send him so we can talk to him.",
      "text_native": "तो कोई उसको भेजो तो हम उससे बात करें।"
    },
    {
      "ucid": "34972178970985631",
      "idx": 15,
      "speaker": "customer",
      "start_s": 28.2,
      "end_s": 31.2,
      "text_en": "One salesman comes, he only deals in HR. He doesn't know about CR at all.",
      "text_native": "एक सेल्समैन आता है, वो HR में ही डील करता है। CR का उसको मालूम ही नहीं है।"
    },
    {
      "ucid": "34972178970985631",
      "idx": 16,
      "speaker": "agent",
      "start_s": 31.6,
      "end_s": 32.8,
      "text_en": "You don't deal in HR?",
      "text_native": "आप HR में डील नहीं करते क्या?"
    },
    {
      "ucid": "34972178970985631",
      "idx": 17,
      "speaker": "customer",
      "start_s": 33.3,
      "end_s": 35.4,
      "text_en": "No, we only do it in CR. Only deal in CR.",
      "text_native": "नहीं, हम सिर्फ CR में ही करते हैं। Only deal in CR."
    },
    {
      "ucid": "34972178970985631",
      "idx": 18,
      "speaker": "agent",
      "start_s": 35.6,
      "end_s": 40.0,
      "text_en": "Okay, I'll see, sir. From my end, if there is any salesman there right now, I'll tell him to come to your place.",
      "text_native": "ठीक है, मैं देखता हूं सर, मेरे एंड से कोई अगर वहां पे रहेगा अभी सेल्समैन तो उसको बोलता हूं आपके यहां पे आने के लिए।"
    },
    {
      "ucid": "34972178970985631",
      "idx": 19,
      "speaker": "customer",
      "start_s": 40.2,
      "end_s": 40.7,
      "text_en": "Okay.",
      "text_native": "ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "34972178970985631",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for permission to speak."
    },
    {
      "ucid": "34972178970985631",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent went straight to a qualification question instead of providing a hook to create interest."
    },
    {
      "ucid": "34972178970985631",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent did not ask any of the required discovery questions."
    },
    {
      "ucid": "34972178970985631",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was performed, and no USPs were pitched."
    },
    {
      "ucid": "34972178970985631",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, do you have any requirement for steel right now?",
      "comment": "Agent asked if a requirement exists but did not attempt to capture any details (grade, size, qty) when the customer engaged."
    },
    {
      "ucid": "34972178970985631",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "if there is any salesman there right now, I'll tell him to come to your place.",
      "comment": "The next step was conditional ('if') and not a firm, committed action."
    }
  ],
  "objections": [
    {
      "ucid": "34972178970985631",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "I made an inquiry once or twice, it came out very high.",
      "response": ""
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}