Call 34972178970972671 2026-09-18 · sudeeps · 1:20
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | supply_led (campaign_name:medium) |
Audio: clear: Some background office noise is present but does not significantly hinder transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.31
confidence high · +1/−4
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak or if it was a good time to talk.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead using a generic follow-up reason.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent only asked one of the six required discovery questions (about application).
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
I will contact you, right sir?
did well
Qualify
From one day to one day, do you have any requirement now, sir?
Summary
The agent performed a follow-up call. The customer confirmed their company, Udar Engineering, but stated they have no current requirement as they only use material for training purposes. The agent accepted this and ended the call, offering to send a WhatsApp message for future contact.
Coaching
When a customer initially states no requirement, you must still attempt to deliver the hook and ask discovery questions to understand their business for future opportunities.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Rahul, good morning. Sudhir speaking from JSW One MSME, Jindal. The agent did not ask for permission to speak or if it was a good time to talk. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Your company was registered, I was making a follow-up call regarding steel procurement, sir. The agent did not lead with a supply or price hook, instead using a generic follow-up reason. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | This application of yours, you take the material for training purposes, right sir? The agent only asked one of the six required discovery questions (about application). |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call was terminated after the customer stated no requirement. |
| SL5 Qualify | 2 | pass | – | 2.0 | From one day to one day, do you have any requirement now, sir? The agent successfully asked if there was a current requirement at the beginning of the call. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I will WhatsApp you, right Rahul sir, call me on that number. This is not a committed next step; no specific callback date was set or quote offered. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | I will contact you, right sir? |
I will WhatsApp you, right Rahul sir, call me on that number. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.646 | 17.3s | 9.5s | 53.2s | 4.8s | 298.3 | 0 | 6 | 7 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.6s
Hello?
हॅलो?
agent
6.6s
Mr. Rahul Pankre from Udar Engineering?
मिस्टर राहुल पांकरे फ्रॉम उदार इंजिनिअरिंग?
customer
8.9s
Yes.
येस.
agent
9.6s
Rahul, good morning. Sudhir speaking from JSW One MSME, Jindal.
राहुल, गुड मॉर्निंग. सुधीर बोल रहा हूं JSW One MSME से, जिंदाल.
customer
12.8s
Good morning.
गुड मॉर्निंग.
agent
13.6s
Yes sir. Your company was registered, I was making a follow-up call regarding steel procurement, sir. From one day to one day, do you have any requirement now, sir?
येस सर. ये आपका कंपनी रजिस्टर्ड था, स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल कर रहा था सर. वन डे टू वन डे से अभी कुछ रिक्वायरमेंट है सर आपको?
customer
18.6s
Uh no sir, right now there is no requirement.
अह नहीं सर, अभी तो कुछ रिक्वायरमेंट नहीं है.
agent
20.6s
No requirement. Okay. When can it come? Any idea?
रिक्वायरमेंट नहीं है. ओके. कब तक आ सकती है? एनी आईडिया?
customer
23.0s
Uh, so far there is no uh idea. I will contact you, right sir?
अह अभी तक तो कुछ अह आईडिया तो नहीं है. मैं आपको कांटेक्ट कर लूंगा ना सर.
agent
27.2s
I will WhatsApp you, right Rahul sir, call me on that number. This application of yours, you take the material for training purposes, right sir?
मैं आपको WhatsApp कर दूंगा ना राहुल सर, वो नंबर पे फोन करो मुझे. आपका ये है ना एप्लीकेशन आप ट्रेनिंग पर्पस के लिए लेते हो ना सर मटेरियल?
customer
32.2s
Yes sir, it is for training purposes only.
येस सर, ट्रेनिंग पर्पस के लिए ही है.
agent
34.2s
Okay okay, alright then. Thank you.
ओके ओके, ठीक है चलो. थैंक यू.
customer
35.7s
Okay sir, okay.
ओके सर, ओके.