{ "ucid": "34972178970972671", "call_date": "2026-09-18", "start_time": "2026-09-18 11:05:26", "end_time": "2026-09-18 11:06:46", "duration_sec": 80, "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26", "disposition": "No_requirement", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa48a09abcfc086a806764e23afce426a.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1446, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178970972671__DIAa48a09abcfc086a806764e23afce426a.mp3", "audio_bytes": 143424, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 47.808, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[6s] CUSTOMER: Hello? (हॅलो?)\n[7s] AGENT: Mr. Rahul Pankre from Udar Engineering? (मिस्टर राहुल पांकरे फ्रॉम उदार इंजिनिअरिंग?)\n[9s] CUSTOMER: Yes. (येस.)\n[10s] AGENT: Rahul, good morning. Sudhir speaking from JSW One MSME, Jindal. (राहुल, गुड मॉर्निंग. सुधीर बोल रहा हूं JSW One MSME से, जिंदाल.)\n[13s] CUSTOMER: Good morning. (गुड मॉर्निंग.)\n[14s] AGENT: Yes sir. Your company was registered, I was making a follow-up call regarding steel procurement, sir. From one day to one day, do you have any requirement now, sir? (येस सर. ये आपका कंपनी रजिस्टर्ड था, स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल कर रहा था सर. वन डे टू वन डे से अभी कुछ रिक्वायरमेंट है सर आपको?)\n[19s] CUSTOMER: Uh no sir, right now there is no requirement. (अह नहीं सर, अभी तो कुछ रिक्वायरमेंट नहीं है.)\n[21s] AGENT: No requirement. Okay. When can it come? Any idea? (रिक्वायरमेंट नहीं है. ओके. कब तक आ सकती है? एनी आईडिया?)\n[23s] CUSTOMER: Uh, so far there is no uh idea. I will contact you, right sir? (अह अभी तक तो कुछ अह आईडिया तो नहीं है. मैं आपको कांटेक्ट कर लूंगा ना सर.)\n[27s] AGENT: I will WhatsApp you, right Rahul sir, call me on that number. This application of yours, you take the material for training purposes, right sir? (मैं आपको WhatsApp कर दूंगा ना राहुल सर, वो नंबर पे फोन करो मुझे. आपका ये है ना एप्लीकेशन आप ट्रेनिंग पर्पस के लिए लेते हो ना सर मटेरियल?)\n[32s] CUSTOMER: Yes sir, it is for training purposes only. (येस सर, ट्रेनिंग पर्पस के लिए ही है.)\n[34s] AGENT: Okay okay, alright then. Thank you. (ओके ओके, ठीक है चलो. थैंक यू.)\n[36s] CUSTOMER: Okay sir, okay. (ओके सर, ओके.)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 13, "connected": 1, "audio_notes": "clear: Some background office noise is present but does not significantly hinder transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "13 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "When a customer initially states no requirement, you must still attempt to deliver the hook and ask discovery questions to understand their business for future opportunities.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent performed a follow-up call. The customer confirmed their company, Udar Engineering, but stated they have no current requirement as they only use material for training purposes. The agent accepted this and ended the call, offering to send a WhatsApp message for future contact.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Rahul, good morning. Sudhir speaking from JSW One MSME, Jindal.\", \"comment\": \"The agent did not ask for permission to speak or if it was a good time to talk.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Your company was registered, I was making a follow-up call regarding steel procurement, sir.\", \"comment\": \"The agent did not lead with a supply or price hook, instead using a generic follow-up reason.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"This application of yours, you take the material for training purposes, right sir?\", \"comment\": \"The agent only asked one of the six required discovery questions (about application).\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as the call was terminated after the customer stated no requirement.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"From one day to one day, do you have any requirement now, sir?\", \"comment\": \"The agent successfully asked if there was a current requirement at the beginning of the call.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I will WhatsApp you, right Rahul sir, call me on that number.\", \"comment\": \"This is not a committed next step; no specific callback date was set or quote offered.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer initially states no requirement, you must still attempt to deliver the hook and ask discovery questions to understand their business for future opportunities.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"I will contact you, right sir?\", \"response\": \"I will WhatsApp you, right Rahul sir, call me on that number.\"}], \"call_summary\": \"The agent performed a follow-up call. The customer confirmed their company, Udar Engineering, but stated they have no current requirement as they only use material for training purposes. The agent accepted this and ended the call, offering to send a WhatsApp message for future contact.\"}", "error": null, "latency_ms": 33062, "input_tokens": 3049, "output_tokens": 815, "created_at": "2026-09-25 11:58:17", "sentiment": "negative", "sentiment_score": -0.314, "sentiment_confidence": "high", "pos": 1, "neg": 4, "lex_hits": 6, "objection_phrases": "[\"rejection\"]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.646, "agent_talk_sec": 17.3, "customer_talk_sec": 9.5, "dead_air_sec": 53.2, "longest_monologue_sec": 4.8, "agent_wpm": 298.3, "interruptions": 0, "agent_turns": 6, "customer_turns": 7, "discovery_qs": 5, "words_agent": 86, "words_customer": 38, "monologue_heavy": 0, "turns": [ { "ucid": "34972178970972671", "idx": 0, "speaker": "customer", "start_s": 5.6, "end_s": 6.07, "text_en": "Hello?", "text_native": "हॅलो?" }, { "ucid": "34972178970972671", "idx": 1, "speaker": "agent", "start_s": 6.6, "end_s": 8.6, "text_en": "Mr. Rahul Pankre from Udar Engineering?", "text_native": "मिस्टर राहुल पांकरे फ्रॉम उदार इंजिनिअरिंग?" }, { "ucid": "34972178970972671", "idx": 2, "speaker": "customer", "start_s": 8.91, "end_s": 9.25, "text_en": "Yes.", "text_native": "येस." }, { "ucid": "34972178970972671", "idx": 3, "speaker": "agent", "start_s": 9.6, "end_s": 12.48, "text_en": "Rahul, good morning. Sudhir speaking from JSW One MSME, Jindal.", "text_native": "राहुल, गुड मॉर्निंग. सुधीर बोल रहा हूं JSW One MSME से, जिंदाल." }, { "ucid": "34972178970972671", "idx": 4, "speaker": "customer", "start_s": 12.8, "end_s": 13.28, "text_en": "Good morning.", "text_native": "गुड मॉर्निंग." }, { "ucid": "34972178970972671", "idx": 5, "speaker": "agent", "start_s": 13.57, "end_s": 18.0, "text_en": "Yes sir. Your company was registered, I was making a follow-up call regarding steel procurement, sir. From one day to one day, do you have any requirement now, sir?", "text_native": "येस सर. ये आपका कंपनी रजिस्टर्ड था, स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल कर रहा था सर. वन डे टू वन डे से अभी कुछ रिक्वायरमेंट है सर आपको?" }, { "ucid": "34972178970972671", "idx": 6, "speaker": "customer", "start_s": 18.6, "end_s": 20.2, "text_en": "Uh no sir, right now there is no requirement.", "text_native": "अह नहीं सर, अभी तो कुछ रिक्वायरमेंट नहीं है." }, { "ucid": "34972178970972671", "idx": 7, "speaker": "agent", "start_s": 20.59, "end_s": 22.5, "text_en": "No requirement. Okay. When can it come? Any idea?", "text_native": "रिक्वायरमेंट नहीं है. ओके. कब तक आ सकती है? एनी आईडिया?" }, { "ucid": "34972178970972671", "idx": 8, "speaker": "customer", "start_s": 23.0, "end_s": 27.0, "text_en": "Uh, so far there is no uh idea. I will contact you, right sir?", "text_native": "अह अभी तक तो कुछ अह आईडिया तो नहीं है. मैं आपको कांटेक्ट कर लूंगा ना सर." }, { "ucid": "34972178970972671", "idx": 9, "speaker": "agent", "start_s": 27.2, "end_s": 32.0, "text_en": "I will WhatsApp you, right Rahul sir, call me on that number. This application of yours, you take the material for training purposes, right sir?", "text_native": "मैं आपको WhatsApp कर दूंगा ना राहुल सर, वो नंबर पे फोन करो मुझे. आपका ये है ना एप्लीकेशन आप ट्रेनिंग पर्पस के लिए लेते हो ना सर मटेरियल?" }, { "ucid": "34972178970972671", "idx": 10, "speaker": "customer", "start_s": 32.2, "end_s": 34.0, "text_en": "Yes sir, it is for training purposes only.", "text_native": "येस सर, ट्रेनिंग पर्पस के लिए ही है." }, { "ucid": "34972178970972671", "idx": 11, "speaker": "agent", "start_s": 34.2, "end_s": 35.5, "text_en": "Okay okay, alright then. Thank you.", "text_native": "ओके ओके, ठीक है चलो. थैंक यू." }, { "ucid": "34972178970972671", "idx": 12, "speaker": "customer", "start_s": 35.7, "end_s": 36.5, "text_en": "Okay sir, okay.", "text_native": "ओके सर, ओके." } ], "steps": [ { "ucid": "34972178970972671", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Rahul, good morning. Sudhir speaking from JSW One MSME, Jindal.", "comment": "The agent did not ask for permission to speak or if it was a good time to talk." }, { "ucid": "34972178970972671", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Your company was registered, I was making a follow-up call regarding steel procurement, sir.", "comment": "The agent did not lead with a supply or price hook, instead using a generic follow-up reason." }, { "ucid": "34972178970972671", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "This application of yours, you take the material for training purposes, right sir?", "comment": "The agent only asked one of the six required discovery questions (about application)." }, { "ucid": "34972178970972671", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No USPs were pitched as the call was terminated after the customer stated no requirement." }, { "ucid": "34972178970972671", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "From one day to one day, do you have any requirement now, sir?", "comment": "The agent successfully asked if there was a current requirement at the beginning of the call." }, { "ucid": "34972178970972671", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "I will WhatsApp you, right Rahul sir, call me on that number.", "comment": "This is not a committed next step; no specific callback date was set or quote offered." } ], "objections": [ { "ucid": "34972178970972671", "obj_type": "send_price_will_think", "state": "mishandled", "evidence": "I will contact you, right sir?", "response": "I will WhatsApp you, right Rahul sir, call me on that number." } ], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [ "rejection" ] }