Call 34972178970921842 2026-09-18 · dhruv · 1:04
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | supply_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.58
confidence high · +0/−8
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The customer interrupted immediately after the introduction, preventing the agent from delivering a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call was terminated by the customer before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent introduced himself and JSW One. The customer immediately stated that they have stopped their steel business and have no requirement. The agent acknowledged this information and the call ended.
Coaching
Even on very short calls, remember to complete the opener by asking for permission to speak, as this sets a professional tone.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, I was calling from JSW One, from Jindal Steel. The agent identified himself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The customer interrupted immediately after the introduction, preventing the agent from delivering a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call was terminated by the customer before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and consequently, no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent did not get a chance to ask about current requirements as the customer stated they are out of the business. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Alright sir, okay. The agent acknowledged the customer's statement but did not establish any future next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.611 | 6.9s | 4.4s | 52.7s | 2.8s | 165.2 | 0 | 4 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello?
हेलो?
agent
2.0s
Hello?
हेलो?
customer
2.9s
Speak.
बोलिए।
agent
3.9s
Fortune South Asian Trading Company?
customer
6.8s
Yes.
जी।
agent
7.6s
Sir, I was calling from JSW One, from Jindal Steel.
सर JSW One से बात कर रहा था मैं, जिंदल स्टील से।
customer
10.8s
We don't need it now, we have stopped the steel business.
अभी नहीं चाहिए, हमने स्टील का काम बंद कर दिया है।
agent
13.9s
Alright sir, okay.
ठीक है सर, ओके।
customer
15.3s
Yeah.