{
  "ucid": "34972178970921842",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 10:56:58",
  "end_time": "2026-09-18 10:58:02",
  "duration_sec": 64,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA97c52f8eea2d1ae56445a0a8e098105c.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1450,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178970921842__DIA97c52f8eea2d1ae56445a0a8e098105c.mp3",
  "audio_bytes": 57672,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 19.224,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हेलो?)\n[2s] AGENT: Hello?   (हेलो?)\n[3s] CUSTOMER: Speak.   (बोलिए।)\n[4s] AGENT: Fortune South Asian Trading Company?\n[7s] CUSTOMER: Yes.   (जी।)\n[8s] AGENT: Sir, I was calling from JSW One, from Jindal Steel.   (सर JSW One से बात कर रहा था मैं, जिंदल स्टील से।)\n[11s] CUSTOMER: We don't need it now, we have stopped the steel business.   (अभी नहीं चाहिए, हमने स्टील का काम बंद कर दिया है।)\n[14s] AGENT: Alright sir, okay.   (ठीक है सर, ओके।)\n[15s] CUSTOMER: Yeah.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 9,
  "connected": 1,
  "audio_notes": "clear: There is a slight echo on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "9 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Even on very short calls, remember to complete the opener by asking for permission to speak, as this sets a professional tone.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and JSW One. The customer immediately stated that they have stopped their steel business and have no requirement. The agent acknowledged this information and the call ended.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, I was calling from JSW One, from Jindal Steel.\", \"comment\": \"The agent identified himself and the company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The customer interrupted immediately after the introduction, preventing the agent from delivering a hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was terminated by the customer before any discovery questions could be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was done, and consequently, no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not get a chance to ask about current requirements as the customer stated they are out of the business.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Alright sir, okay.\", \"comment\": \"The agent acknowledged the customer's statement but did not establish any future next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Even on very short calls, remember to complete the opener by asking for permission to speak, as this sets a professional tone.\", \"segment_detected\": \"unknown\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself and JSW One. The customer immediately stated that they have stopped their steel business and have no requirement. The agent acknowledged this information and the call ended.\"}",
  "error": null,
  "latency_ms": 24694,
  "input_tokens": 2721,
  "output_tokens": 653,
  "created_at": "2026-09-25 11:58:16",
  "sentiment": "negative",
  "sentiment_score": -0.58,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 8,
  "lex_hits": 2,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.611,
  "agent_talk_sec": 6.9,
  "customer_talk_sec": 4.4,
  "dead_air_sec": 52.7,
  "longest_monologue_sec": 2.8,
  "agent_wpm": 165.2,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 5,
  "discovery_qs": 2,
  "words_agent": 19,
  "words_customer": 15,
  "monologue_heavy": 0,
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    {
      "ucid": "34972178970921842",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.67,
      "end_s": 1.2,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "34972178970921842",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.0,
      "end_s": 2.5,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "34972178970921842",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.9,
      "end_s": 3.41,
      "text_en": "Speak.",
      "text_native": "बोलिए।"
    },
    {
      "ucid": "34972178970921842",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.9,
      "end_s": 6.46,
      "text_en": "Fortune South Asian Trading Company?",
      "text_native": "Fortune South Asian Trading Company?"
    },
    {
      "ucid": "34972178970921842",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.83,
      "end_s": 7.13,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "34972178970921842",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.56,
      "end_s": 10.4,
      "text_en": "Sir, I was calling from JSW One, from Jindal Steel.",
      "text_native": "सर JSW One से बात कर रहा था मैं, जिंदल स्टील से।"
    },
    {
      "ucid": "34972178970921842",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.8,
      "end_s": 13.4,
      "text_en": "We don't need it now, we have stopped the steel business.",
      "text_native": "अभी नहीं चाहिए, हमने स्टील का काम बंद कर दिया है।"
    },
    {
      "ucid": "34972178970921842",
      "idx": 7,
      "speaker": "agent",
      "start_s": 13.87,
      "end_s": 14.87,
      "text_en": "Alright sir, okay.",
      "text_native": "ठीक है सर, ओके।"
    },
    {
      "ucid": "34972178970921842",
      "idx": 8,
      "speaker": "customer",
      "start_s": 15.27,
      "end_s": 15.77,
      "text_en": "Yeah.",
      "text_native": "Yeah."
    }
  ],
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    {
      "ucid": "34972178970921842",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, I was calling from JSW One, from Jindal Steel.",
      "comment": "The agent identified himself and the company but failed to ask for permission to speak."
    },
    {
      "ucid": "34972178970921842",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The customer interrupted immediately after the introduction, preventing the agent from delivering a hook."
    },
    {
      "ucid": "34972178970921842",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was terminated by the customer before any discovery questions could be asked."
    },
    {
      "ucid": "34972178970921842",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was done, and consequently, no USPs were pitched."
    },
    {
      "ucid": "34972178970921842",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not get a chance to ask about current requirements as the customer stated they are out of the business."
    },
    {
      "ucid": "34972178970921842",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Alright sir, okay.",
      "comment": "The agent acknowledged the customer's statement but did not establish any future next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}