Call 34972178970882581 2026-09-18 · sudeeps · 1:00
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background chatter but it does not interfere with the main conversation.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: construction
material: TMT
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.03
confidence high · +2/−1
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and company but did not ask for permission to speak before stating the call's purpose.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent stated the call was a follow-up but did not deliver a hook with a supply or price benefit to create interest.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked about the customer's application/what they make, hitting 2 of the 6 required discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
This was a follow-up call regarding your steel requirement, sir.
Summary
The agent contacted a representative from a construction company. The customer immediately stated they have no current requirement and specified their material need is for TMT bars for government projects. The agent ended the call by asking the customer to connect when a live requirement arises.
Coaching
Your opening needs a permission question and a hook; simply stating it's a follow-up call makes it too easy for the customer to dismiss you before you can discover anything.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self and company but did not ask for permission to speak before stating the call's purpose. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent stated the call was a follow-up but did not deliver a hook with a supply or price benefit to create interest. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | What is your end application, sir? What do you make? Agent only asked about the customer's application/what they make, hitting 2 of the 6 required discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage; no USPs were presented. |
| SL5 Qualify | 2 | pass | – | 2.0 | This was a follow-up call regarding your steel requirement, sir. Agent's opening prompt successfully qualified that the customer had no current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent ended with a generic 'call me when you have a need' rather than scheduling a specific callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.736 heavy | 18.4s | 6.6s | 35.0s | 4.8s | 326.1 | 0 | 8 | 7 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello.
agent
1.5s
Hello, am I speaking with SS Construction, sir?
Hello, SS Construction में बात हो रही है सर?
customer
3.6s
Yes, yes.
हां हां।
agent
4.1s
This is Sudip speaking from JSW One MSME. Your company was registered on our portal, sir. This was a follow-up call regarding your steel requirement, sir.
सुदीप बोल रहा हूं JSW One MSME से। ये आपका कंपनी registered था सर portal पर हमारे। आपके steel requirement को लेके follow-up call था सर।
customer
9.0s
I don't have any requirement right now, sir.
मेरेको नहीं सर अभी requirement नहीं है कोई।
agent
11.1s
You don't have a requirement right now. What is your end application, sir? What do you make?
अभी requirement नहीं है। आपका end application क्या है सर? आप क्या बनाते हो?
customer
13.9s
We construct schools, we construct roads.
हम लोग ना school construct करते हैं, road construct करते हैं।
agent
16.3s
For the government.
Government का।
agent
17.0s
You are in government construction, meaning you work on tenders, right?
Government construction में हो, मतलब tender पे काम करते हो, बराबर?
customer
19.3s
Correct.
बराबर।
agent
19.9s
Okay. And what material do you require? Do you need things like TMT rod, cement?
Okay. और कौनसा material लगता है आपको? ये TMT rod, cement, ये सब लगता है क्या?
customer
22.6s
TMT, TMT.
agent
23.4s
Okay, okay, okay. Alright sir. Whenever you have a live requirement, please connect with me.
Okay, okay, okay. ठीक है सर। जब भी live requirement आती है ना, please connect कीजिए मुझसे आप।
customer
26.6s
Okay, done, done, done.
agent
27.6s
Okay, then. Thank you.
Okay, चलिए। Thank you.