{
  "ucid": "34972178970882581",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 10:50:25",
  "end_time": "2026-09-18 10:51:25",
  "duration_sec": 60,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA71da5bbf828b98859b0ae8096c7887a1.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1454,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178970882581__DIA71da5bbf828b98859b0ae8096c7887a1.mp3",
  "audio_bytes": 147312,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 49.104,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello, am I speaking with SS Construction, sir?   (Hello, SS Construction में बात हो रही है सर?)\n[4s] CUSTOMER: Yes, yes.   (हां हां।)\n[4s] AGENT: This is Sudip speaking from JSW One MSME. Your company was registered on our portal, sir. This was a follow-up call regarding your steel requirement, sir.   (सुदीप बोल रहा हूं JSW One MSME से। ये आपका कंपनी registered था सर portal पर हमारे। आपके steel requirement को लेके follow-up call था सर।)\n[9s] CUSTOMER: I don't have any requirement right now, sir.   (मेरेको नहीं सर अभी requirement नहीं है कोई।)\n[11s] AGENT: You don't have a requirement right now. What is your end application, sir? What do you make?   (अभी requirement नहीं है। आपका end application क्या है सर? आप क्या बनाते हो?)\n[14s] CUSTOMER: We construct schools, we construct roads.   (हम लोग ना school construct करते हैं, road construct करते हैं।)\n[16s] AGENT: For the government.   (Government का।)\n[17s] AGENT: You are in government construction, meaning you work on tenders, right?   (Government construction में हो, मतलब tender पे काम करते हो, बराबर?)\n[19s] CUSTOMER: Correct.   (बराबर।)\n[20s] AGENT: Okay. And what material do you require? Do you need things like TMT rod, cement?   (Okay. और कौनसा material लगता है आपको? ये TMT rod, cement, ये सब लगता है क्या?)\n[23s] CUSTOMER: TMT, TMT.\n[23s] AGENT: Okay, okay, okay. Alright sir. Whenever you have a live requirement, please connect with me.   (Okay, okay, okay. ठीक है सर। जब भी live requirement आती है ना, please connect कीजिए मुझसे आप।)\n[27s] CUSTOMER: Okay, done, done, done.\n[28s] AGENT: Okay, then. Thank you.   (Okay, चलिए। Thank you.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 15,
  "connected": 1,
  "audio_notes": "clear: There is some minor background chatter but it does not interfere with the main conversation.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "15 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Your opening needs a permission question and a hook; simply stating it's a follow-up call makes it too easy for the customer to dismiss you before you can discover anything.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "TMT",
  "catalogue_status": "available",
  "quality_flags_total": 2,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a representative from a construction company. The customer immediately stated they have no current requirement and specified their material need is for TMT bars for government projects. The agent ended the call by asking the customer to connect when a live requirement arises.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent identified self and company but did not ask for permission to speak before stating the call's purpose.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent stated the call was a follow-up but did not deliver a hook with a supply or price benefit to create interest.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"What is your end application, sir? What do you make?\", \"comment\": \"Agent only asked about the customer's application/what they make, hitting 2 of the 6 required discovery questions.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the pitch stage; no USPs were presented.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"This was a follow-up call regarding your steel requirement, sir.\", \"comment\": \"Agent's opening prompt successfully qualified that the customer had no current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent ended with a generic 'call me when you have a need' rather than scheduling a specific callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Your opening needs a permission question and a hook; simply stating it's a follow-up call makes it too easy for the customer to dismiss you before you can discover anything.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"TMT\", \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a representative from a construction company. The customer immediately stated they have no current requirement and specified their material need is for TMT bars for government projects. The agent ended the call by asking the customer to connect when a live requirement arises.\"}",
  "error": null,
  "latency_ms": 33474,
  "input_tokens": 3032,
  "output_tokens": 710,
  "created_at": "2026-09-25 11:58:43",
  "sentiment": "neutral",
  "sentiment_score": -0.033,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 1,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.736,
  "agent_talk_sec": 18.4,
  "customer_talk_sec": 6.6,
  "dead_air_sec": 35.0,
  "longest_monologue_sec": 4.8,
  "agent_wpm": 326.1,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 7,
  "discovery_qs": 6,
  "words_agent": 100,
  "words_customer": 24,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "34972178970882581",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.97,
      "end_s": 1.27,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178970882581",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.5,
      "end_s": 3.28,
      "text_en": "Hello, am I speaking with SS Construction, sir?",
      "text_native": "Hello, SS Construction में बात हो रही है सर?"
    },
    {
      "ucid": "34972178970882581",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.56,
      "end_s": 3.89,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "34972178970882581",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.09,
      "end_s": 8.89,
      "text_en": "This is Sudip speaking from JSW One MSME. Your company was registered on our portal, sir. This was a follow-up call regarding your steel requirement, sir.",
      "text_native": "सुदीप बोल रहा हूं JSW One MSME से। ये आपका कंपनी registered था सर portal पर हमारे। आपके steel requirement को लेके follow-up call था सर।"
    },
    {
      "ucid": "34972178970882581",
      "idx": 4,
      "speaker": "customer",
      "start_s": 9.0,
      "end_s": 10.83,
      "text_en": "I don't have any requirement right now, sir.",
      "text_native": "मेरेको नहीं सर अभी requirement नहीं है कोई।"
    },
    {
      "ucid": "34972178970882581",
      "idx": 5,
      "speaker": "agent",
      "start_s": 11.07,
      "end_s": 13.57,
      "text_en": "You don't have a requirement right now. What is your end application, sir? What do you make?",
      "text_native": "अभी requirement नहीं है। आपका end application क्या है सर? आप क्या बनाते हो?"
    },
    {
      "ucid": "34972178970882581",
      "idx": 6,
      "speaker": "customer",
      "start_s": 13.88,
      "end_s": 16.2,
      "text_en": "We construct schools, we construct roads.",
      "text_native": "हम लोग ना school construct करते हैं, road construct करते हैं।"
    },
    {
      "ucid": "34972178970882581",
      "idx": 7,
      "speaker": "agent",
      "start_s": 16.3,
      "end_s": 16.8,
      "text_en": "For the government.",
      "text_native": "Government का।"
    },
    {
      "ucid": "34972178970882581",
      "idx": 8,
      "speaker": "agent",
      "start_s": 17.0,
      "end_s": 19.2,
      "text_en": "You are in government construction, meaning you work on tenders, right?",
      "text_native": "Government construction में हो, मतलब tender पे काम करते हो, बराबर?"
    },
    {
      "ucid": "34972178970882581",
      "idx": 9,
      "speaker": "customer",
      "start_s": 19.3,
      "end_s": 19.6,
      "text_en": "Correct.",
      "text_native": "बराबर।"
    },
    {
      "ucid": "34972178970882581",
      "idx": 10,
      "speaker": "agent",
      "start_s": 19.9,
      "end_s": 22.5,
      "text_en": "Okay. And what material do you require? Do you need things like TMT rod, cement?",
      "text_native": "Okay. और कौनसा material लगता है आपको? ये TMT rod, cement, ये सब लगता है क्या?"
    },
    {
      "ucid": "34972178970882581",
      "idx": 11,
      "speaker": "customer",
      "start_s": 22.6,
      "end_s": 23.2,
      "text_en": "TMT, TMT.",
      "text_native": "TMT, TMT."
    },
    {
      "ucid": "34972178970882581",
      "idx": 12,
      "speaker": "agent",
      "start_s": 23.4,
      "end_s": 26.5,
      "text_en": "Okay, okay, okay. Alright sir. Whenever you have a live requirement, please connect with me.",
      "text_native": "Okay, okay, okay. ठीक है सर। जब भी live requirement आती है ना, please connect कीजिए मुझसे आप।"
    },
    {
      "ucid": "34972178970882581",
      "idx": 13,
      "speaker": "customer",
      "start_s": 26.6,
      "end_s": 27.5,
      "text_en": "Okay, done, done, done.",
      "text_native": "Okay, done, done, done."
    },
    {
      "ucid": "34972178970882581",
      "idx": 14,
      "speaker": "agent",
      "start_s": 27.6,
      "end_s": 28.5,
      "text_en": "Okay, then. Thank you.",
      "text_native": "Okay, चलिए। Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "34972178970882581",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent identified self and company but did not ask for permission to speak before stating the call's purpose."
    },
    {
      "ucid": "34972178970882581",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent stated the call was a follow-up but did not deliver a hook with a supply or price benefit to create interest."
    },
    {
      "ucid": "34972178970882581",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "What is your end application, sir? What do you make?",
      "comment": "Agent only asked about the customer's application/what they make, hitting 2 of the 6 required discovery questions."
    },
    {
      "ucid": "34972178970882581",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the pitch stage; no USPs were presented."
    },
    {
      "ucid": "34972178970882581",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "This was a follow-up call regarding your steel requirement, sir.",
      "comment": "Agent's opening prompt successfully qualified that the customer had no current requirement."
    },
    {
      "ucid": "34972178970882581",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent ended with a generic 'call me when you have a need' rather than scheduling a specific callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}