Call 34972178964893671 2026-09-17 · Abdul Ansari · 0:57
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Wrap up time exceeded :0 | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak, but instead jumped directly to a qualifying question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook to create interest before asking for the requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call was terminated after the customer stated no current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 80% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Do you have any requirement for steel right now, sir?
Summary
The agent introduced themself and immediately asked for a requirement. The customer, from a company named 'Modern Trading Company', stated they had no current need. The agent then thanked the customer and ended the call without attempting any discovery or scheduling a future follow-up.
Coaching
Always open with a hook (a reason for the customer to listen) before asking if they have a requirement, as this increases your chance of a longer conversation.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Do you have any requirement for steel right now, sir? Agent did not ask for permission to speak, but instead jumped directly to a qualifying question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook to create interest before asking for the requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call was terminated after the customer stated no current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement for steel right now, sir? Agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir, okay. Thank you. Agent ended the call immediately after the customer said no, without attempting to set a future callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.797 heavy | 9.4s | 2.4s | 45.2s | 4.9s | 274.5 | 0 | 4 | 4 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello
हेलो
agent
1.0s
Hello
हेलो
customer
1.7s
Yes?
हांजी?
agent
2.0s
Yes Harmeet ji, greetings. I am Abdul speaking, sir, from JSW One.
हां हरमीत जी नमस्कार, मैं अब्दुल बात कर रहा हूं सर JSW One से।
customer
5.2s
Yes, greetings.
हांजी, नमस्ते।
agent
6.0s
Sir, your company is registered under the name Modern Trading Company. I called for that. Do you have any requirement for steel right now, sir?
सर आपकी कंपनी रजिस्टर्ड है Modern Trading Company के नाम से। उसी के लिए फोन किया था। अभी कुछ रिक्वायरमेंट है क्या सर स्टील में आपको?
customer
11.2s
No, not right now.
नहीं, अभी तो कोई नहीं।
agent
12.5s
Okay sir, okay. Thank you.
ठीक है सर, ओके। थैंक यू।