{
  "ucid": "34972178964893671",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 18:12:16",
  "end_time": "2026-09-17 18:13:13",
  "duration_sec": 57,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe39e883bb2f4555195e5d981d0b0663b.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1464,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178964893671__DIAe39e883bb2f4555195e5d981d0b0663b.mp3",
  "audio_bytes": 73224,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 24.408,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello   (हेलो)\n[1s] AGENT: Hello   (हेलो)\n[2s] CUSTOMER: Yes?   (हांजी?)\n[2s] AGENT: Yes Harmeet ji, greetings. I am Abdul speaking, sir, from JSW One.   (हां हरमीत जी नमस्कार, मैं अब्दुल बात कर रहा हूं सर JSW One से।)\n[5s] CUSTOMER: Yes, greetings.   (हांजी, नमस्ते।)\n[6s] AGENT: Sir, your company is registered under the name Modern Trading Company. I called for that. Do you have any requirement for steel right now, sir?   (सर आपकी कंपनी रजिस्टर्ड है Modern Trading Company के नाम से। उसी के लिए फोन किया था। अभी कुछ रिक्वायरमेंट है क्या सर स्टील में आपको?)\n[11s] CUSTOMER: No, not right now.   (नहीं, अभी तो कोई नहीं।)\n[12s] AGENT: Okay sir, okay. Thank you.   (ठीक है सर, ओके। थैंक यू।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the customer's side but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Always open with a hook (a reason for the customer to listen) before asking if they have a requirement, as this increases your chance of a longer conversation.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced themself and immediately asked for a requirement. The customer, from a company named 'Modern Trading Company', stated they had no current need. The agent then thanked the customer and ended the call without attempting any discovery or scheduling a future follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for steel right now, sir?\", \"comment\": \"Agent did not ask for permission to speak, but instead jumped directly to a qualifying question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook to create interest before asking for the requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call was terminated after the customer stated no current requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was performed, and no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for steel right now, sir?\", \"comment\": \"Agent successfully asked if a current requirement exists.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay sir, okay. Thank you.\", \"comment\": \"Agent ended the call immediately after the customer said no, without attempting to set a future callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Always open with a hook (a reason for the customer to listen) before asking if they have a requirement, as this increases your chance of a longer conversation.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced themself and immediately asked for a requirement. The customer, from a company named 'Modern Trading Company', stated they had no current need. The agent then thanked the customer and ended the call without attempting any discovery or scheduling a future follow-up.\"}",
  "error": null,
  "latency_ms": 25169,
  "input_tokens": 2770,
  "output_tokens": 684,
  "created_at": "2026-09-25 11:58:59",
  "sentiment": "negative",
  "sentiment_score": -0.2,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.797,
  "agent_talk_sec": 9.4,
  "customer_talk_sec": 2.4,
  "dead_air_sec": 45.2,
  "longest_monologue_sec": 4.9,
  "agent_wpm": 274.5,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 1,
  "words_agent": 43,
  "words_customer": 8,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "34972178964893671",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.31,
      "end_s": 0.77,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "34972178964893671",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.0,
      "end_s": 1.4,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "34972178964893671",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.67,
      "end_s": 2.01,
      "text_en": "Yes?",
      "text_native": "हांजी?"
    },
    {
      "ucid": "34972178964893671",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.01,
      "end_s": 4.86,
      "text_en": "Yes Harmeet ji, greetings. I am Abdul speaking, sir, from JSW One.",
      "text_native": "हां हरमीत जी नमस्कार, मैं अब्दुल बात कर रहा हूं सर JSW One से।"
    },
    {
      "ucid": "34972178964893671",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.23,
      "end_s": 5.88,
      "text_en": "Yes, greetings.",
      "text_native": "हांजी, नमस्ते।"
    },
    {
      "ucid": "34972178964893671",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.0,
      "end_s": 10.88,
      "text_en": "Sir, your company is registered under the name Modern Trading Company. I called for that. Do you have any requirement for steel right now, sir?",
      "text_native": "सर आपकी कंपनी रजिस्टर्ड है Modern Trading Company के नाम से। उसी के लिए फोन किया था। अभी कुछ रिक्वायरमेंट है क्या सर स्टील में आपको?"
    },
    {
      "ucid": "34972178964893671",
      "idx": 6,
      "speaker": "customer",
      "start_s": 11.23,
      "end_s": 12.16,
      "text_en": "No, not right now.",
      "text_native": "नहीं, अभी तो कोई नहीं।"
    },
    {
      "ucid": "34972178964893671",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.5,
      "end_s": 13.8,
      "text_en": "Okay sir, okay. Thank you.",
      "text_native": "ठीक है सर, ओके। थैंक यू।"
    }
  ],
  "steps": [
    {
      "ucid": "34972178964893671",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement for steel right now, sir?",
      "comment": "Agent did not ask for permission to speak, but instead jumped directly to a qualifying question."
    },
    {
      "ucid": "34972178964893671",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook to create interest before asking for the requirement."
    },
    {
      "ucid": "34972178964893671",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the call was terminated after the customer stated no current requirement."
    },
    {
      "ucid": "34972178964893671",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was performed, and no USPs were pitched."
    },
    {
      "ucid": "34972178964893671",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement for steel right now, sir?",
      "comment": "Agent successfully asked if a current requirement exists."
    },
    {
      "ucid": "34972178964893671",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay sir, okay. Thank you.",
      "comment": "Agent ended the call immediately after the customer said no, without attempting to set a future callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}