{ "ucid": "34972178964892771", "call_date": "2026-09-17", "start_time": "2026-09-17 18:12:07", "end_time": "2026-09-17 18:12:47", "duration_sec": 40, "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26", "disposition": "No_requirement", "agent": "Kartikey Chauhan", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd32ae7d83dfd1065a10be3eb3fecbfb5.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1465, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178964892771__DIAd32ae7d83dfd1065a10be3eb3fecbfb5.mp3", "audio_bytes": 75600, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 25.2, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello?\n[3s] CUSTOMER: Hello?\n[4s] AGENT: Yes. (हां।)\n[4s] AGENT: Uh yes sir, good evening. Karthik this side from JSW One.\n[8s] CUSTOMER: Yes, tell me. (हां, बोलिए।)\n[9s] AGENT: Uh sir, will there be any requirement for HR etc. in Alpha Enterprises right now? (अह सर, ये Alpha Enterprises में अभी कुछ requirement रहेगा अपना HR वगेरा का?)\n[13s] CUSTOMER: No sir, not right now. (नहीं सर, अभी तो नहीं।)\n[15s] AGENT: If something comes up, sir, please share it through our app. (कुछ आता है तो सर share करना हमारे app के through.)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 8, "connected": 1, "audio_notes": "clear: The call is short and ends abruptly.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "8 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "You skipped the permission and hook steps, immediately asking for a requirement, which often leads to a quick refusal. Always secure permission and provide a value-based reason for your call before qualifying.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent called Alpha Enterprises and immediately asked if they had a requirement for HR coil. The customer stated they had no current need. The agent then suggested the customer use the app if a requirement arises in the future, and the call ended.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Uh sir, will there be any requirement for HR etc. in Alpha Enterprises right now?\", \"comment\": \"The agent did not ask for permission to speak, jumping directly into a qualification question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not deliver a hook or provide any reason for the call before asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer shut down the call after the initial qualification attempt.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted and the call ended prematurely.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, will there be any requirement for HR etc. in Alpha Enterprises right now?\", \"comment\": \"The agent successfully asked if a current requirement exists, which is the first part of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"If something comes up, sir, please share it through our app.\", \"comment\": \"This is a passive closing, not a committed next step like a scheduled callback or a quote.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the permission and hook steps, immediately asking for a requirement, which often leads to a quick refusal. Always secure permission and provide a value-based reason for your call before qualifying.\", \"segment_detected\": \"unknown\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called Alpha Enterprises and immediately asked if they had a requirement for HR coil. The customer stated they had no current need. The agent then suggested the customer use the app if a requirement arises in the future, and the call ended.\"}", "error": null, "latency_ms": 24225, "input_tokens": 2725, "output_tokens": 717, "created_at": "2026-09-25 11:59:02", "sentiment": "negative", "sentiment_score": -0.3, "sentiment_confidence": "high", "pos": 0, "neg": 1, "lex_hits": 2, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.746, "agent_talk_sec": 8.8, "customer_talk_sec": 3.0, "dead_air_sec": 28.2, "longest_monologue_sec": 3.6, "agent_wpm": 259.1, "interruptions": 0, "agent_turns": 4, "customer_turns": 4, "discovery_qs": 1, "words_agent": 38, "words_customer": 10, "monologue_heavy": 1, "turns": [ { "ucid": "34972178964892771", "idx": 0, "speaker": "customer", "start_s": 1.0, "end_s": 1.61, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "34972178964892771", "idx": 1, "speaker": "customer", "start_s": 2.6, "end_s": 3.08, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "34972178964892771", "idx": 2, "speaker": "agent", "start_s": 3.6, "end_s": 3.88, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "34972178964892771", "idx": 3, "speaker": "agent", "start_s": 4.36, "end_s": 7.0, "text_en": "Uh yes sir, good evening. Karthik this side from JSW One.", "text_native": "Uh yes sir, good evening. Karthik this side from JSW One." }, { "ucid": "34972178964892771", "idx": 4, "speaker": "customer", "start_s": 7.57, "end_s": 8.27, "text_en": "Yes, tell me.", "text_native": "हां, बोलिए।" }, { "ucid": "34972178964892771", "idx": 5, "speaker": "agent", "start_s": 8.67, "end_s": 12.23, "text_en": "Uh sir, will there be any requirement for HR etc. in Alpha Enterprises right now?", "text_native": "अह सर, ये Alpha Enterprises में अभी कुछ requirement रहेगा अपना HR वगेरा का?" }, { "ucid": "34972178964892771", "idx": 6, "speaker": "customer", "start_s": 12.85, "end_s": 14.03, "text_en": "No sir, not right now.", "text_native": "नहीं सर, अभी तो नहीं।" }, { "ucid": "34972178964892771", "idx": 7, "speaker": "agent", "start_s": 14.56, "end_s": 16.84, "text_en": "If something comes up, sir, please share it through our app.", "text_native": "कुछ आता है तो सर share करना हमारे app के through." } ], "steps": [ { "ucid": "34972178964892771", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Uh sir, will there be any requirement for HR etc. in Alpha Enterprises right now?", "comment": "The agent did not ask for permission to speak, jumping directly into a qualification question." }, { "ucid": "34972178964892771", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not deliver a hook or provide any reason for the call before asking for a requirement." }, { "ucid": "34972178964892771", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "No discovery questions were asked as the customer shut down the call after the initial qualification attempt." }, { "ucid": "34972178964892771", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No USPs were pitched as no discovery was conducted and the call ended prematurely." }, { "ucid": "34972178964892771", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Uh sir, will there be any requirement for HR etc. in Alpha Enterprises right now?", "comment": "The agent successfully asked if a current requirement exists, which is the first part of this step." }, { "ucid": "34972178964892771", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "If something comes up, sir, please share it through our app.", "comment": "This is a passive closing, not a committed next step like a scheduled callback or a quote." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }