{
  "ucid": "34972178964850451",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 18:05:04",
  "end_time": "2026-09-17 18:06:06",
  "duration_sec": 62,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Call_back_later",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb1f985b0b0ad8fef32cb980041ba07cd.mp3",
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  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178964850451__DIAb1f985b0b0ad8fef32cb980041ba07cd.mp3",
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  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 16.704,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
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  "english_text": "[0s] CUSTOMER: Hello?\n[1s] AGENT: Hello.\n[2s] CUSTOMER: Hello?\n[3s] AGENT: Hello?\n[3s] AGENT: Hello uh sir, good evening. Karthik this side from JSW One.\n[7s] CUSTOMER: Yeah sir. Sir, can you call me tomorrow? Actually I am not...\n[9s] AGENT: Okay okay. Yeah sure sure. Right.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 7,
  "connected": 1,
  "audio_notes": "clear: The customer's final sentence is cut off by the agent's response.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "7 turns, clean transcript (0% inaudible)",
  "band_language": "English",
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  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\"]",
  "pitch_coaching_note": "You correctly handled the customer's immediate request for a callback; ensure this is logged and you follow up tomorrow as agreed.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
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  "moq_flag": 0,
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  "moq_severity": null,
  "material_flag": 0,
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  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
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  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and JSW One. The customer immediately stated they were busy and requested a callback for the next day. The agent agreed to the callback and ended the call.",
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  "latency_ms": 23244,
  "input_tokens": 2645,
  "output_tokens": 646,
  "created_at": "2026-09-25 11:59:07",
  "sentiment": "negative",
  "sentiment_score": -0.16,
  "sentiment_confidence": "high",
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  "neg": 1,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
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      "ucid": "34972178964850451",
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      "text_en": "Hello?",
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      "text_native": "Hello uh sir, good evening. Karthik this side from JSW One."
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      "ucid": "34972178964850451",
      "idx": 5,
      "speaker": "customer",
      "start_s": 6.56,
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      "text_en": "Yeah sir. Sir, can you call me tomorrow? Actually I am not...",
      "text_native": "Yeah sir. Sir, can you call me tomorrow? Actually I am not..."
    },
    {
      "ucid": "34972178964850451",
      "idx": 6,
      "speaker": "agent",
      "start_s": 9.2,
      "end_s": 11.24,
      "text_en": "Okay okay. Yeah sure sure. Right.",
      "text_native": "Okay okay. Yeah sure sure. Right."
    }
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    {
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      "evidence": "Hello uh sir, good evening. Karthik this side from JSW One.",
      "comment": "Agent greeted and identified himself and the company before the customer requested a callback."
    },
    {
      "ucid": "34972178964850451",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
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      "comment": "The customer interrupted and requested a callback before the agent could deliver the hook."
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    {
      "ucid": "34972178964850451",
      "step_id": "SL3",
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    {
      "ucid": "34972178964850451",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
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      "comment": "The call ended before the pitch stage was reached."
    },
    {
      "ucid": "34972178964850451",
      "step_id": "SL5",
      "step_name": "Qualify",
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      "evidence": "",
      "comment": "The call ended before the agent could attempt to qualify the customer's requirement."
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    {
      "ucid": "34972178964850451",
      "step_id": "SL6",
      "step_name": "Closure with next step",
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      "questions_hit": null,
      "evidence": "Okay okay. Yeah sure sure. Right.",
      "comment": "Agent agreed to the customer's request for a callback the next day, establishing a clear next step."
    }
  ],
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  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify"
  ],
  "objection_phrases_list": []
}