Call 34972178964803951 2026-09-17 · Ronak Mehta · 7:46
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 106 turns, clean transcript (0% inaudible) | Hindi | 106 | supply_led (campaign_name:medium) |
Audio: noisy: There is significant background noise and chatter from the agent's side, typical of a call center environment.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.10
confidence high · +2/−4
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but did not ask for permission (e.g., 'is this a good time to talk?'), instead jumping directly into a needs-based question.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook; he opened by asking about the customer's requirement, which is not the 'supply_led' pitch structure.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−1.0 pts
Discovery (6 Qs)
Agent asked what they manufacture (Q1), which also covers end application (Q2), and about current brands (Q4). He did not ask about total monthly tonnage, JSW's share, or payment terms.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
did well
Qualify
What will be its specification? What will be the thickness? ... And what will be its width, sir? ... How many tons of coil do you need? ... And sir, w
Closure with next step
I will contact you, I will also ping you on WhatsApp, okay?
Summary
The customer, a gate profile manufacturer in Punjab, confirmed an immediate need for 10 MT of 0.50mm x 1220mm PPGI coils, preferably in grey. The agent successfully captured all details of the requirement. The call ended with the agent committing to check pricing and availability and to send a quote via WhatsApp.
Coaching
You did an excellent job of qualifying the customer's specific requirement. To improve, ensure you follow the pitch structure: always ask for permission to speak and lead with a strong supply hook before you begin discovery.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello Krish ji, Raunak Mehta speaking from JSW One. Do you have any material requirement for CR sheets or coils for this month? The agent identified himself and the company but did not ask for permission (e.g., 'is this a good time to talk?'), instead jumping directly into a needs-based question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Do you have any material requirement for CR sheets or coils for this month? The agent did not lead with a supply or price hook; he opened by asking about the customer's requirement, which is not the 'supply_led' pitch structure. |
| SL3 Discovery (6 Qs) | 2 | partial | 3 | 1.0 | What do you, what do you manufacture, sir? ... Which material, which brand do you generally take, sir? Agent asked what they manufacture (Q1), which also covers end application (Q2), and about current brands (Q4). He did not ask about total monthly tonnage, JSW's share, or payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The agent did not pitch any specific USPs. He mentioned stockyards only when asked about his location, not as a proactive benefit pitch. |
| SL5 Qualify | 2 | pass | – | 2.0 | What will be its specification? What will be the thickness? ... And what will be its width, sir? ... How many tons of coil do you need? ... And sir, where will this location be? The agent thoroughly qualified the immediate requirement, capturing thickness, width, quantity, location, and urgency. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will contact you, I will also ping you on WhatsApp, okay? The agent committed to a clear next step of checking prices and contacting the customer with a quote via WhatsApp. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.671 | 124.4s | 61.0s | 280.6s | 6.5s | 316.4 | 0 | 56 | 50 | 52 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.5s
Hello
हॅलो
agent
6.5s
Hello
हॅलो
agent
7.4s
Krish ji, Raunak Mehta speaking from JSW One. Do you have any material requirement for CR sheets or coils for this month?
क्रिश जी, रौनक मेहता बात कर रहा हूं मैं JSW One से। कुछ मटेरियल रिक्वायरमेंट आती है आपको CR शीट्स में या कॉइल्स में ये महीने के लिए?
customer
12.5s
It comes in PPGI coils.
PPGI कॉइल्स में आती है।
agent
14.5s
Yes?
हां?
customer
15.1s
In PPGI coils.
PPGI कॉइल्स में।
agent
16.7s
PPGI coils?
PPGI कॉइल्स?
customer
17.8s
Yes.
हांजी।
agent
18.2s
Yes. Yes sir, it's available.
हां। हां सर, मिलेगा।
customer
19.9s
Okay, but your
Okay, but आपका
agent
21.3s
What will be its specification? What will be the thickness?
क्या रहेगा उसका स्पेसिफिकेशन? कितना कितना थिकनेस रहेगा?
customer
24.2s
Point fifty mm.
पॉइंट पचास mm.
agent
26.2s
Point five zero?
पॉइंट फाइव जीरो?
customer
27.3s
Yes.
हांजी।
agent
28.2s
And what will be its width, sir?
और तो इसका विड्थ कितना रहेगा सर?
customer
30.2s
Width twelve hundred twenty mm.
विड्थ बारह सौ बीस mm.
agent
31.8s
Twelve hundred twenty. Okay. And how many tons of coil do you need in this?
बारह सौ बीस। ठीक है। और कितना टन का कॉइल चाहिए आपको इसमें?
customer
34.7s
Yes sir?
हांजी सर?
agent
36.1s
How many tons of coil do you need?
कितने टन का कॉइल चाहिए?
customer
37.6s
We need three-three, four-four ton coils, four-five coils, twenty tons of material.
हमें तीन-तीन चार-चार टन के चाहिए, चार-पांच कॉइल, बीस टन माल।
agent
41.6s
Should I make it five tons?
पांच टन करूं इसका?
customer
42.9s
Not five tons, ten tons.
पांच टन नहीं, दस टन।
agent
44.8s
You need ten tons in this?
दस टन चाहिए इसमें आपको?
customer
46.3s
Yes.
हांजी।
agent
47.2s
And do you need any other thickness?
और बाकी और दूसरे कोई थिकनेस में चाहिए?
customer
49.5s
Other thickness
दूसरी थिकनेस
agent
51.6s
What do you, what do you manufacture, sir?
आप क्या आप क्या बनाते हो सर मैन्युफैक्चरिंग में?
customer
54.2s
Gate profile, sir.
गेट प्रोफाइल सर।
agent
56.1s
Gate profile?
गेट प्रोफाइल?
customer
57.2s
Yes.
हांजी।
agent
58.0s
Okay okay. Alright. And what will it be like, normal like regular spangle, which one will it be? AZ70?
ओके ओके। ठीक है। और इसका आपका कैसा रहेगा नॉर्मल लाइक रेगुलर स्पैंगल रहेगा, कौन सा रहेगा इसमें? AZ70?
customer
63.7s
Hello? What were you saying, sir?
हॅलो? क्या कह रहे थे सर?
agent
65.2s
I'm saying you need it in zero point five zero only, right?
मैं ये बोल रहा हूं ये जीरो पॉइंट फाइव जीरो में ही चाहिए ना एक आपको?
customer
67.3s
Yes, yes.
हांजी हांजी।
agent
68.2s
Okay. And sir, where will this location be?
ओके। और आपका सर ये लोकेशन कहां पे रहेगा?
customer
70.4s
Samana, Punjab. District Patiala.
समाना, पंजाब। डिस्ट्रिक्ट पटियाला।
agent
72.6s
Patiala, Samana district, right?
पटियाला, समाना डिस्ट्रिक्ट रहेगा ना आपका?
customer
74.6s
Yes.
हांजी।
agent
75.5s
And one four seven one zero one will be your pin code, correct?
और वन फोर सेवन वन जीरो वन आपका पिन कोड रहेगा, करेक्ट?
customer
78.1s
Yes, yes.
हांजी हांजी।
agent
79.2s
Okay. Alright, I'll check the pricing and let you know what can be done for a twelve hundred twenty coil. Okay? Ten ten tons... I'll check for ten ten tons first. Do you need to purchase this immediately or how is it?
ओके। ठीक है, इसमें मैं प्राइसिंग्स चेक करा के बता देता हूं आपको बारह सौ बीस में कॉइल में क्या हो सकता है। ठीक है? दस दस टन का दस दस टन का पहले चेक करता हूं। ये अभी आपको तुरंत परचेस करना है या फिर कैसा है?
customer
85.9s
We will purchase it, sir, the rate
परचेस कर लेंगे सर, रेट
agent
87.6s
I see, I see. Which material, which brand do you generally take, sir? Other than JSW?
अच्छा अच्छा। कौन सा मटेरियल, कौन सा ब्रांड का लेते हो सर जनरली आप वैसे? JSW छोड़ के?
customer
91.3s
Well, Indradhanush, JSW also comes.
वैसे तो इंद्रधनुष, JSW का भी आता है।
agent
93.7s
JSW also comes. In this, which color do you need, sir?
JSW का भी आता है। इसमें कौन सा कलर में चाहिए आपको सर?
customer
96.1s
The color can be white, grey, blue.
कलर जो व्हाइट हो, ग्रे हो, ब्लू।
agent
98.5s
Will sky blue, light blue work?
स्काई ब्लू, लाइट ब्लू चलेगा?
customer
100.1s
Light blue will work.
लाइट ब्लू चल जाएगा।
agent
101.8s
Light blue. Okay. And
लाइट ब्लू। ओके। और
customer
103.6s
Grey.
ग्रे।
agent
105.6s
Grey. Okay, I'll get both checked. But which material do you need in this right now? I mean, do you need Pragati Plus or Coloron, which one do you need?
ग्रे। ठीक है, मैं दोनों चेक करा देता हूं। बट आपको अभी इसमें कौन सा मटेरियल में चाहिए आपको? मतलब प्रगति प्लस चाहिए या कलरऑन चाहिए, कौन सा चाहिए आपको?
customer
110.7s
What are you saying, sir? What?
कैसे कह रहे सर? क्या?
agent
112.0s
Pragati Plus will be available, sir, I have it, in AZ70.
प्रगति प्लस मिल जाएगा सर मेरे पास, AZ70 में।
customer
115.4s
Hello? Yes sir, what were you saying?
हॅलो? हांजी सर, क्या कह रहे थे?
agent
117.1s
I am saying that you need it in Pragati Plus, will AZ70 work for you?
मैं ये बोल रहा हूं कि प्रगति प्लस में चाहिए, AZ70 में चलेगा आपको?
customer
120.2s
Seventy... I can't hear properly.
सेवेंटी... आवाज नहीं आ रही ठीक से।
agent
122.5s
Sir, I am saying, I am saying will Pragati Plus work for you in PPGL?
सर मैं ये बोल रहा हूं, मैं ये बोल रहा हूं PPGL में आपको प्रगति प्लस चलेगा?
customer
126.2s
Pragati Plus will work.
प्रगति प्लस चल जाएगा।
agent
128.0s
Yes. Because Indradhanush is not available right now, sir, that's why. Actually, it has been discontinued. So there is no warranty or guarantee, right sir. So it's not coming from JSW right now.
हां। क्योंकि अभी इंद्रधनुष तो नहीं है सर इसलिए। एक्चुअली वो डिस्कंटिन्यू भी हो गया है। तो कोई वारंटी गारंटी नहीं आता है ना सर। तो अभी JSW से तो नहीं आ रहा है वो।
customer
134.3s
Okay.
ओके।
agent
135.2s
So there is Pragati, Coloron
तो प्रगति है, कलरऑन
customer
136.5s
The company is not an issue.
कंपनी का कोई चक्कर नहीं।
agent
138.3s
Okay. Let me get Pragati Plus checked for you once, okay?
ठीक है। चलो मैं प्रगति प्लस का एक बार चेक कराता हूं आपका, ठीक है?
customer
140.8s
Get it checked.
करा दो चेक।
agent
142.2s
Okay.
ओके।
customer
143.6s
If there is any material from a lot or something, that too... like pieces also come after cutting in this.
कोई लॉट वगेरा का माल हो वो भी, जैसे कटिंग करके भी आते हैं इसमें पीस।
agent
147.1s
What are you saying, sir?
क्या बोल रहे हो सर?
customer
148.1s
Do pieces also come in cutting? Like seventy-eight inches, eighty-four.
कटिंग में भी आते हैं इसमें पीस? अठहत्तर इंच हो गया जैसे, चौरासी।
agent
150.5s
Bundles like packets, yes sir, if you want sheets, you will get sheets too.
बंडल ऐसे जैसे पैकेट, हां सर, आपको शीट्स है तो शीट्स भी मिल जाएंगी।
customer
153.9s
Sheet, like will you give it plain cut?
शीट, जैसे प्लेन काट के दे दोगे?
agent
155.8s
Yes, we will give it cut. But the costing will increase by three-four hundred rupees. If you already have a cutter, cutters, then you can get the coil
हां, काट के देंगे। बट वहां पे कॉस्टिंग फिर बढ़ जाएगी तीन-चार सौ रुपए। अगर आपको ऑलरेडी है कटर, कटर्स तो फिर आपको कॉइल
customer
159.8s
Not a cutter, we get it cut, we get it cut from Rohtak.
कटर नहीं, कटाते हैं हम, रोहतक से कटाते हैं।
agent
161.9s
I see. Yes. So what should I do, tell me? In that
अच्छा। हांजी। तो क्या करूं बताओ? उसमें
customer
163.2s
Give it cut. Give it cut. Then tell me the rate.
कटा के दे देना। कटा के दे देना। रेट बता दो तो।
agent
165.5s
So what will be the sizes of that sheet? What will be the length and width then?
तो उसकी शीट की साइजेस क्या रहेंगी? लेंथ और विड्थ कितना रहेगा फिर?
customer
168.4s
Length, height is six and a half, seventy-eight inches. The width will be as much as the roll's.
लेंथ, हाइट रहती है साढ़े छह, अठहत्तर इंच। विड्थ तो ये इतनी होगी जितनी आती है रोल की।
agent
172.5s
Yes, the width will be twelve hundred twenty, right?
हां, बारह सौ बीस का तो विड्थ रहेगा, बराबर?
customer
174.4s
Yes.
हांजी।
agent
174.9s
And the length, how much length, how many feet will the length be?
और लेंथ, लेंथ कितनी, कितनी फीट रहेगी लेंथ?
customer
176.6s
The length will be seventy-eight inches.
लेंथ रहेगी अठहत्तर इंच।
agent
178.7s
How much? Eighty-two?
कितना? एटी टू?
customer
179.9s
Seventy-eight.
सेवेंटी एट।
agent
181.7s
Seventy-eight inches length.
सेवेंटी एट इंचेस लेंथ।
customer
183.2s
Yes.
हांजी।
agent
184.2s
Seventy-eight inches, this will be yours, twelve hundred twenty by one nine eight zero, one nine eight zero mm, right? Or should I make it a full two thousand mm?
सेवेंटी एट इंच, ये आपका हो जाएगा, बारह सौ बीस बाय वन नाइन एट जीरो, वन नाइन एट जीरो mm ना? या दो हजार mm पूरा कर दूं?
customer
190.8s
No, we need it exactly, we need seventy-eight inches, seventy-eight inches.
नहीं, ये पूरा-पूरा लगता है ना हमारे, अठहत्तर इंच ही लगता है, सेवेंटी एट इंच।
agent
193.8s
Seventy-eight, right? So you need one nine eight zero mm then. Yes, yes. Right?
सेवेंटी एट ना? तो वन नाइन एट जीरो mm लगती है फिर, आपको। हांजी हांजी। है ना?
agent
196.4s
Okay, I'll get this checked. In sky blue or light blue, ten tons, Pragati Plus, okay? Of PPGL.
ठीक है, मैं ये चेक कराता हूं। स्काई ब्लू या लाइट ब्लू में, दस टन, प्रगति प्लस, ठीक है? PPGL की।
customer
199.9s
Check for grey, if it's in grey.
ग्रे में देख लेना जी, ग्रे में हो।
agent
201.9s
Which one is more preferable? Grey or blue?
ज्यादा प्रेफरेबल कौन सा है? ग्रे या ब्लू?
customer
203.6s
Grey.
ग्रे।
agent
204.5s
Grey, right? I'll get it checked in grey, okay? Yes.
ग्रे ना? ग्रे में चेक कराता हूं, ठीक है? हांजी।
agent
206.4s
Okay. Please start a transaction because you do have an account with us, and you have made inquiries twice, but sir, no transaction could happen.
ठीक है। एक ट्रांजैक्शन स्टार्ट कीजिए बिकॉज़ आपका हमारे साथ अकाउंट तो है, पर दो बार आपसे इंक्वायरी भी हो रखी है बट सर कुछ ट्रांजैक्शन नहीं हो पाया था।
customer
211.9s
Okay.
ओके।
agent
212.8s
Okay? So this time, sir, please see. I'll give you the pricing and all. Let's do it, sir.
ओके? तो इस बार सर देखिए थोड़ा। आपको प्राइसिंग-वाइसिंग देता हूं। करते हैं सर।
agent
217.2s
Okay?
ठीक है?
agent
218.9s
Hello?
हॅलो?
customer
219.7s
Yes sir.
हांजी सर।
agent
220.6s
Yes sir. Sir, let's do a transaction this time because you had inquired twice before, but no transaction happened with us.
हां सर। सर इस बार करते हैं ट्रांजैक्शन क्योंकि दो पिछले दो बार इंक्वायरी भी करी थी, आपका कुछ ट्रांजैक्शन हुआ नहीं था हमारे साथ।
customer
224.6s
Where is your location, sir?
लोकेशन कहां है सर आपकी?
agent
226.1s
Sir, I am speaking from the Mumbai headquarters. We also have one in Ludhiana, we have our stockyards everywhere, sir.
सर मैं तो मुंबई हेडक्वार्टर से बात कर रहा हूं। हमारा लुधियाना में भी है, हर जगह हमारा स्टॉकयार्ड्स रहते हैं सर।
customer
230.1s
Okay.
ओके।
agent
231.0s
Yes.
यस।
agent
232.1s
So I will do it for you, sir. I will contact you, I will also ping you on WhatsApp, okay?
तो करता हूं सर मैं आपको। कॉन्टैक्ट मैं आपको WhatsApp पे पिंग भी करता हूं, ठीक है?
customer
236.3s
Okay.
ओके।
agent
237.2s
Okay.
ओके।