{
  "ucid": "34972178964803951",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 17:57:19",
  "end_time": "2026-09-17 18:05:05",
  "duration_sec": 466,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "General Enquiry",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAbac864875a72d88fca89a1ba86961135.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1469,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178964803951__DIAbac864875a72d88fca89a1ba86961135.mp3",
  "audio_bytes": 1349568,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 449.856,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[6s] CUSTOMER: Hello   (हॅलो)\n[6s] AGENT: Hello   (हॅलो)\n[7s] AGENT: Krish ji, Raunak Mehta speaking from JSW One. Do you have any material requirement for CR sheets or coils for this month?   (क्रिश जी, रौनक मेहता बात कर रहा हूं मैं JSW One से। कुछ मटेरियल रिक्वायरमेंट आती है आपको CR शीट्स में या कॉइल्स में ये महीने के लिए?)\n[13s] CUSTOMER: It comes in PPGI coils.   (PPGI कॉइल्स में आती है।)\n[14s] AGENT: Yes?   (हां?)\n[15s] CUSTOMER: In PPGI coils.   (PPGI कॉइल्स में।)\n[17s] AGENT: PPGI coils?   (PPGI कॉइल्स?)\n[18s] CUSTOMER: Yes.   (हांजी।)\n[18s] AGENT: Yes. Yes sir, it's available.   (हां। हां सर, मिलेगा।)\n[20s] CUSTOMER: Okay, but your   (Okay, but आपका)\n[21s] AGENT: What will be its specification? What will be the thickness?   (क्या रहेगा उसका स्पेसिफिकेशन? कितना कितना थिकनेस रहेगा?)\n[24s] CUSTOMER: Point fifty mm.   (पॉइंट पचास mm.)\n[26s] AGENT: Point five zero?   (पॉइंट फाइव जीरो?)\n[27s] CUSTOMER: Yes.   (हांजी।)\n[28s] AGENT: And what will be its width, sir?   (और तो इसका विड्थ कितना रहेगा सर?)\n[30s] CUSTOMER: Width twelve hundred twenty mm.   (विड्थ बारह सौ बीस mm.)\n[32s] AGENT: Twelve hundred twenty. Okay. And how many tons of coil do you need in this?   (बारह सौ बीस। ठीक है। और कितना टन का कॉइल चाहिए आपको इसमें?)\n[35s] CUSTOMER: Yes sir?   (हांजी सर?)\n[36s] AGENT: How many tons of coil do you need?   (कितने टन का कॉइल चाहिए?)\n[38s] CUSTOMER: We need three-three, four-four ton coils, four-five coils, twenty tons of material.   (हमें तीन-तीन चार-चार टन के चाहिए, चार-पांच कॉइल, बीस टन माल।)\n[42s] AGENT: Should I make it five tons?   (पांच टन करूं इसका?)\n[43s] CUSTOMER: Not five tons, ten tons.   (पांच टन नहीं, दस टन।)\n[45s] AGENT: You need ten tons in this?   (दस टन चाहिए इसमें आपको?)\n[46s] CUSTOMER: Yes.   (हांजी।)\n[47s] AGENT: And do you need any other thickness?   (और बाकी और दूसरे कोई थिकनेस में चाहिए?)\n[50s] CUSTOMER: Other thickness   (दूसरी थिकनेस)\n[52s] AGENT: What do you, what do you manufacture, sir?   (आप क्या आप क्या बनाते हो सर मैन्युफैक्चरिंग में?)\n[54s] CUSTOMER: Gate profile, sir.   (गेट प्रोफाइल सर।)\n[56s] AGENT: Gate profile?   (गेट प्रोफाइल?)\n[57s] CUSTOMER: Yes.   (हांजी।)\n[58s] AGENT: Okay okay. Alright. And what will it be like, normal like regular spangle, which one will it be? AZ70?   (ओके ओके। ठीक है। और इसका आपका कैसा रहेगा नॉर्मल लाइक रेगुलर स्पैंगल रहेगा, कौन सा रहेगा इसमें? AZ70?)\n[64s] CUSTOMER: Hello? What were you saying, sir?   (हॅलो? क्या कह रहे थे सर?)\n[65s] AGENT: I'm saying you need it in zero point five zero only, right?   (मैं ये बोल रहा हूं ये जीरो पॉइंट फाइव जीरो में ही चाहिए ना एक आपको?)\n[67s] CUSTOMER: Yes, yes.   (हांजी हांजी।)\n[68s] AGENT: Okay. And sir, where will this location be?   (ओके। और आपका सर ये लोकेशन कहां पे रहेगा?)\n[70s] CUSTOMER: Samana, Punjab. District Patiala.   (समाना, पंजाब। डिस्ट्रिक्ट पटियाला।)\n[73s] AGENT: Patiala, Samana district, right?   (पटियाला, समाना डिस्ट्रिक्ट रहेगा ना आपका?)\n[75s] CUSTOMER: Yes.   (हांजी।)\n[76s] AGENT: And one four seven one zero one will be your pin code, correct?   (और वन फोर सेवन वन जीरो वन आपका पिन कोड रहेगा, करेक्ट?)\n[78s] CUSTOMER: Yes, yes.   (हांजी हांजी।)\n[79s] AGENT: Okay. Alright, I'll check the pricing and let you know what can be done for a twelve hundred twenty coil. Okay? Ten ten tons... I'll check for ten ten tons first. Do you need to purchase this immediately or how is it?   (ओके। ठीक है, इसमें मैं प्राइसिंग्स चेक करा के बता देता हूं आपको बारह सौ बीस में कॉइल में क्या हो सकता है। ठीक है? दस दस टन का दस दस टन का पहले चेक करता हूं। ये अभी आपको तुरंत परचेस करना है या फिर कैसा है?)\n[86s] CUSTOMER: We will purchase it, sir, the rate   (परचेस कर लेंगे सर, रेट)\n[88s] AGENT: I see, I see. Which material, which brand do you generally take, sir? Other than JSW?   (अच्छा अच्छा। कौन सा मटेरियल, कौन सा ब्रांड का लेते हो सर जनरली आप वैसे? JSW छोड़ के?)\n[91s] CUSTOMER: Well, Indradhanush, JSW also comes.   (वैसे तो इंद्रधनुष, JSW का भी आता है।)\n[94s] AGENT: JSW also comes. In this, which color do you need, sir?   (JSW का भी आता है। इसमें कौन सा कलर में चाहिए आपको सर?)\n[96s] CUSTOMER: The color can be white, grey, blue.   (कलर जो व्हाइट हो, ग्रे हो, ब्लू।)\n[98s] AGENT: Will sky blue, light blue work?   (स्काई ब्लू, लाइट ब्लू चलेगा?)\n[100s] CUSTOMER: Light blue will work.   (लाइट ब्लू चल जाएगा।)\n[102s] AGENT: Light blue. Okay. And   (लाइट ब्लू। ओके। और)\n[104s] CUSTOMER: Grey.   (ग्रे।)\n[106s] AGENT: Grey. Okay, I'll get both checked. But which material do you need in this right now? I mean, do you need Pragati Plus or Coloron, which one do you need?   (ग्रे। ठीक है, मैं दोनों चेक करा देता हूं। बट आपको अभी इसमें कौन सा मटेरियल में चाहिए आपको? मतलब प्रगति प्लस चाहिए या कलरऑन चाहिए, कौन सा चाहिए आपको?)\n[111s] CUSTOMER: What are you saying, sir? What?   (कैसे कह रहे सर? क्या?)\n[112s] AGENT: Pragati Plus will be available, sir, I have it, in AZ70.   (प्रगति प्लस मिल जाएगा सर मेरे पास, AZ70 में।)\n[115s] CUSTOMER: Hello? Yes sir, what were you saying?   (हॅलो? हांजी सर, क्या कह रहे थे?)\n[117s] AGENT: I am saying that you need it in Pragati Plus, will AZ70 work for you?   (मैं ये बोल रहा हूं कि प्रगति प्लस में चाहिए, AZ70 में चलेगा आपको?)\n[120s] CUSTOMER: Seventy... I can't hear properly.   (सेवेंटी... आवाज नहीं आ रही ठीक से।)\n[122s] AGENT: Sir, I am saying, I am saying will Pragati Plus work for you in PPGL?   (सर मैं ये बोल रहा हूं, मैं ये बोल रहा हूं PPGL में आपको प्रगति प्लस चलेगा?)\n[126s] CUSTOMER: Pragati Plus will work.   (प्रगति प्लस चल जाएगा।)\n[128s] AGENT: Yes. Because Indradhanush is not available right now, sir, that's why. Actually, it has been discontinued. So there is no warranty or guarantee, right sir. So it's not coming from JSW right now.   (हां। क्योंकि अभी इंद्रधनुष तो नहीं है सर इसलिए। एक्चुअली वो डिस्कंटिन्यू भी हो गया है। तो कोई वारंटी गारंटी नहीं आता है ना सर। तो अभी JSW से तो नहीं आ रहा है वो।)\n[134s] CUSTOMER: Okay.   (ओके।)\n[135s] AGENT: So there is Pragati, Coloron   (तो प्रगति है, कलरऑन)\n[136s] CUSTOMER: The company is not an issue.   (कंपनी का कोई चक्कर नहीं।)\n[138s] AGENT: Okay. Let me get Pragati Plus checked for you once, okay?   (ठीक है। चलो मैं प्रगति प्लस का एक बार चेक कराता हूं आपका, ठीक है?)\n[141s] CUSTOMER: Get it checked.   (करा दो चेक।)\n[142s] AGENT: Okay.   (ओके।)\n[144s] CUSTOMER: If there is any material from a lot or something, that too... like pieces also come after cutting in this.   (कोई लॉट वगेरा का माल हो वो भी, जैसे कटिंग करके भी आते हैं इसमें पीस।)\n[147s] AGENT: What are you saying, sir?   (क्या बोल रहे हो सर?)\n[148s] CUSTOMER: Do pieces also come in cutting? Like seventy-eight inches, eighty-four.   (कटिंग में भी आते हैं इसमें पीस? अठहत्तर इंच हो गया जैसे, चौरासी।)\n[150s] AGENT: Bundles like packets, yes sir, if you want sheets, you will get sheets too.   (बंडल ऐसे जैसे पैकेट, हां सर, आपको शीट्स है तो शीट्स भी मिल जाएंगी।)\n[154s] CUSTOMER: Sheet, like will you give it plain cut?   (शीट, जैसे प्लेन काट के दे दोगे?)\n[156s] AGENT: Yes, we will give it cut. But the costing will increase by three-four hundred rupees. If you already have a cutter, cutters, then you can get the coil   (हां, काट के देंगे। बट वहां पे कॉस्टिंग फिर बढ़ जाएगी तीन-चार सौ रुपए। अगर आपको ऑलरेडी है कटर, कटर्स तो फिर आपको कॉइल)\n[160s] CUSTOMER: Not a cutter, we get it cut, we get it cut from Rohtak.   (कटर नहीं, कटाते हैं हम, रोहतक से कटाते हैं।)\n[162s] AGENT: I see. Yes. So what should I do, tell me? In that   (अच्छा। हांजी। तो क्या करूं बताओ? उसमें)\n[163s] CUSTOMER: Give it cut. Give it cut. Then tell me the rate.   (कटा के दे देना। कटा के दे देना। रेट बता दो तो।)\n[166s] AGENT: So what will be the sizes of that sheet? What will be the length and width then?   (तो उसकी शीट की साइजेस क्या रहेंगी? लेंथ और विड्थ कितना रहेगा फिर?)\n[168s] CUSTOMER: Length, height is six and a half, seventy-eight inches. The width will be as much as the roll's.   (लेंथ, हाइट रहती है साढ़े छह, अठहत्तर इंच। विड्थ तो ये इतनी होगी जितनी आती है रोल की।)\n[172s] AGENT: Yes, the width will be twelve hundred twenty, right?   (हां, बारह सौ बीस का तो विड्थ रहेगा, बराबर?)\n[174s] CUSTOMER: Yes.   (हांजी।)\n[175s] AGENT: And the length, how much length, how many feet will the length be?   (और लेंथ, लेंथ कितनी, कितनी फीट रहेगी लेंथ?)\n[177s] CUSTOMER: The length will be seventy-eight inches.   (लेंथ रहेगी अठहत्तर इंच।)\n[179s] AGENT: How much? Eighty-two?   (कितना? एटी टू?)\n[180s] CUSTOMER: Seventy-eight.   (सेवेंटी एट।)\n[182s] AGENT: Seventy-eight inches length.   (सेवेंटी एट इंचेस लेंथ।)\n[183s] CUSTOMER: Yes.   (हांजी।)\n[184s] AGENT: Seventy-eight inches, this will be yours, twelve hundred twenty by one nine eight zero, one nine eight zero mm, right? Or should I make it a full two thousand mm?   (सेवेंटी एट इंच, ये आपका हो जाएगा, बारह सौ बीस बाय वन नाइन एट जीरो, वन नाइन एट जीरो mm ना? या दो हजार mm पूरा कर दूं?)\n[191s] CUSTOMER: No, we need it exactly, we need seventy-eight inches, seventy-eight inches.   (नहीं, ये पूरा-पूरा लगता है ना हमारे, अठहत्तर इंच ही लगता है, सेवेंटी एट इंच।)\n[194s] AGENT: Seventy-eight, right? So you need one nine eight zero mm then. Yes, yes. Right?   (सेवेंटी एट ना? तो वन नाइन एट जीरो mm लगती है फिर, आपको। हांजी हांजी। है ना?)\n[196s] AGENT: Okay, I'll get this checked. In sky blue or light blue, ten tons, Pragati Plus, okay? Of PPGL.   (ठीक है, मैं ये चेक कराता हूं। स्काई ब्लू या लाइट ब्लू में, दस टन, प्रगति प्लस, ठीक है? PPGL की।)\n[200s] CUSTOMER: Check for grey, if it's in grey.   (ग्रे में देख लेना जी, ग्रे में हो।)\n[202s] AGENT: Which one is more preferable? Grey or blue?   (ज्यादा प्रेफरेबल कौन सा है? ग्रे या ब्लू?)\n[204s] CUSTOMER: Grey.   (ग्रे।)\n[204s] AGENT: Grey, right? I'll get it checked in grey, okay? Yes.   (ग्रे ना? ग्रे में चेक कराता हूं, ठीक है? हांजी।)\n[206s] AGENT: Okay. Please start a transaction because you do have an account with us, and you have made inquiries twice, but sir, no transaction could happen.   (ठीक है। एक ट्रांजैक्शन स्टार्ट कीजिए बिकॉज़ आपका हमारे साथ अकाउंट तो है, पर दो बार आपसे इंक्वायरी भी हो रखी है बट सर कुछ ट्रांजैक्शन नहीं हो पाया था।)\n[212s] CUSTOMER: Okay.   (ओके।)\n[213s] AGENT: Okay? So this time, sir, please see. I'll give you the pricing and all. Let's do it, sir.   (ओके? तो इस बार सर देखिए थोड़ा। आपको प्राइसिंग-वाइसिंग देता हूं। करते हैं सर।)\n[217s] AGENT: Okay?   (ठीक है?)\n[219s] AGENT: Hello?   (हॅलो?)\n[220s] CUSTOMER: Yes sir.   (हांजी सर।)\n[221s] AGENT: Yes sir. Sir, let's do a transaction this time because you had inquired twice before, but no transaction happened with us.   (हां सर। सर इस बार करते हैं ट्रांजैक्शन क्योंकि दो पिछले दो बार इंक्वायरी भी करी थी, आपका कुछ ट्रांजैक्शन हुआ नहीं था हमारे साथ।)\n[225s] CUSTOMER: Where is your location, sir?   (लोकेशन कहां है सर आपकी?)\n[226s] AGENT: Sir, I am speaking from the Mumbai headquarters. We also have one in Ludhiana, we have our stockyards everywhere, sir.   (सर मैं तो मुंबई हेडक्वार्टर से बात कर रहा हूं। हमारा लुधियाना में भी है, हर जगह हमारा स्टॉकयार्ड्स रहते हैं सर।)\n[230s] CUSTOMER: Okay.   (ओके।)\n[231s] AGENT: Yes.   (यस।)\n[232s] AGENT: So I will do it for you, sir. I will contact you, I will also ping you on WhatsApp, okay?   (तो करता हूं सर मैं आपको। कॉन्टैक्ट मैं आपको WhatsApp पे पिंग भी करता हूं, ठीक है?)\n[236s] CUSTOMER: Okay.   (ओके।)\n[237s] AGENT: Okay.   (ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 106,
  "connected": 1,
  "audio_notes": "noisy: There is significant background noise and chatter from the agent's side, typical of a call center environment.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "106 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You did an excellent job of qualifying the customer's specific requirement. To improve, ensure you follow the pitch structure: always ask for permission to speak and lead with a strong supply hook before you begin discovery.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a gate profile manufacturer in Punjab, confirmed an immediate need for 10 MT of 0.50mm x 1220mm PPGI coils, preferably in grey. The agent successfully captured all details of the requirement. The call ended with the agent committing to check pricing and availability and to send a quote via WhatsApp.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Hello Krish ji, Raunak Mehta speaking from JSW One. Do you have any material requirement for CR sheets or coils for this month?\", \"comment\": \"The agent identified himself and the company but did not ask for permission (e.g., 'is this a good time to talk?'), instead jumping directly into a needs-based question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Do you have any material requirement for CR sheets or coils for this month?\", \"comment\": \"The agent did not lead with a supply or price hook; he opened by asking about the customer's requirement, which is not the 'supply_led' pitch structure.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"What do you, what do you manufacture, sir? ... Which material, which brand do you generally take, sir?\", \"comment\": \"Agent asked what they manufacture (Q1), which also covers end application (Q2), and about current brands (Q4). He did not ask about total monthly tonnage, JSW's share, or payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not pitch any specific USPs. He mentioned stockyards only when asked about his location, not as a proactive benefit pitch.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"What will be its specification? What will be the thickness? ... And what will be its width, sir? ... How many tons of coil do you need? ... And sir, where will this location be?\", \"comment\": \"The agent thoroughly qualified the immediate requirement, capturing thickness, width, quantity, location, and urgency.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I will contact you, I will also ping you on WhatsApp, okay?\", \"comment\": \"The agent committed to a clear next step of checking prices and contacting the customer with a quote via WhatsApp.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You did an excellent job of qualifying the customer's specific requirement. To improve, ensure you follow the pitch structure: always ask for permission to speak and lead with a strong supply hook before you begin discovery.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a gate profile manufacturer in Punjab, confirmed an immediate need for 10 MT of 0.50mm x 1220mm PPGI coils, preferably in grey. The agent successfully captured all details of the requirement. The call ended with the agent committing to check pricing and availability and to send a quote via WhatsApp.\"}",
  "error": null,
  "latency_ms": 37244,
  "input_tokens": 6380,
  "output_tokens": 896,
  "created_at": "2026-09-25 11:59:23",
  "sentiment": "neutral",
  "sentiment_score": -0.097,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 4,
  "lex_hits": 11,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.671,
  "agent_talk_sec": 124.4,
  "customer_talk_sec": 61.0,
  "dead_air_sec": 280.6,
  "longest_monologue_sec": 6.5,
  "agent_wpm": 316.4,
  "interruptions": 0,
  "agent_turns": 56,
  "customer_turns": 50,
  "discovery_qs": 52,
  "words_agent": 656,
  "words_customer": 247,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178964803951",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.5,
      "end_s": 6.01,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "34972178964803951",
      "idx": 1,
      "speaker": "agent",
      "start_s": 6.5,
      "end_s": 6.97,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "34972178964803951",
      "idx": 2,
      "speaker": "agent",
      "start_s": 7.4,
      "end_s": 12.2,
      "text_en": "Krish ji, Raunak Mehta speaking from JSW One. Do you have any material requirement for CR sheets or coils for this month?",
      "text_native": "क्रिश जी, रौनक मेहता बात कर रहा हूं मैं JSW One से। कुछ मटेरियल रिक्वायरमेंट आती है आपको CR शीट्स में या कॉइल्स में ये महीने के लिए?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 3,
      "speaker": "customer",
      "start_s": 12.53,
      "end_s": 14.03,
      "text_en": "It comes in PPGI coils.",
      "text_native": "PPGI कॉइल्स में आती है।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 4,
      "speaker": "agent",
      "start_s": 14.5,
      "end_s": 14.8,
      "text_en": "Yes?",
      "text_native": "हां?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 5,
      "speaker": "customer",
      "start_s": 15.1,
      "end_s": 16.1,
      "text_en": "In PPGI coils.",
      "text_native": "PPGI कॉइल्स में।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 6,
      "speaker": "agent",
      "start_s": 16.7,
      "end_s": 17.5,
      "text_en": "PPGI coils?",
      "text_native": "PPGI कॉइल्स?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 7,
      "speaker": "customer",
      "start_s": 17.8,
      "end_s": 18.1,
      "text_en": "Yes.",
      "text_native": "हांजी।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 8,
      "speaker": "agent",
      "start_s": 18.2,
      "end_s": 19.6,
      "text_en": "Yes. Yes sir, it's available.",
      "text_native": "हां। हां सर, मिलेगा।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 9,
      "speaker": "customer",
      "start_s": 19.9,
      "end_s": 20.7,
      "text_en": "Okay, but your",
      "text_native": "Okay, but आपका"
    },
    {
      "ucid": "34972178964803951",
      "idx": 10,
      "speaker": "agent",
      "start_s": 21.3,
      "end_s": 23.7,
      "text_en": "What will be its specification? What will be the thickness?",
      "text_native": "क्या रहेगा उसका स्पेसिफिकेशन? कितना कितना थिकनेस रहेगा?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 11,
      "speaker": "customer",
      "start_s": 24.2,
      "end_s": 25.4,
      "text_en": "Point fifty mm.",
      "text_native": "पॉइंट पचास mm."
    },
    {
      "ucid": "34972178964803951",
      "idx": 12,
      "speaker": "agent",
      "start_s": 26.2,
      "end_s": 27.0,
      "text_en": "Point five zero?",
      "text_native": "पॉइंट फाइव जीरो?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 13,
      "speaker": "customer",
      "start_s": 27.3,
      "end_s": 27.6,
      "text_en": "Yes.",
      "text_native": "हांजी।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 14,
      "speaker": "agent",
      "start_s": 28.2,
      "end_s": 29.8,
      "text_en": "And what will be its width, sir?",
      "text_native": "और तो इसका विड्थ कितना रहेगा सर?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 15,
      "speaker": "customer",
      "start_s": 30.2,
      "end_s": 31.3,
      "text_en": "Width twelve hundred twenty mm.",
      "text_native": "विड्थ बारह सौ बीस mm."
    },
    {
      "ucid": "34972178964803951",
      "idx": 16,
      "speaker": "agent",
      "start_s": 31.8,
      "end_s": 34.2,
      "text_en": "Twelve hundred twenty. Okay. And how many tons of coil do you need in this?",
      "text_native": "बारह सौ बीस। ठीक है। और कितना टन का कॉइल चाहिए आपको इसमें?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 17,
      "speaker": "customer",
      "start_s": 34.7,
      "end_s": 35.2,
      "text_en": "Yes sir?",
      "text_native": "हांजी सर?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 18,
      "speaker": "agent",
      "start_s": 36.1,
      "end_s": 37.2,
      "text_en": "How many tons of coil do you need?",
      "text_native": "कितने टन का कॉइल चाहिए?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 19,
      "speaker": "customer",
      "start_s": 37.6,
      "end_s": 40.8,
      "text_en": "We need three-three, four-four ton coils, four-five coils, twenty tons of material.",
      "text_native": "हमें तीन-तीन चार-चार टन के चाहिए, चार-पांच कॉइल, बीस टन माल।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 20,
      "speaker": "agent",
      "start_s": 41.6,
      "end_s": 42.4,
      "text_en": "Should I make it five tons?",
      "text_native": "पांच टन करूं इसका?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 21,
      "speaker": "customer",
      "start_s": 42.9,
      "end_s": 44.0,
      "text_en": "Not five tons, ten tons.",
      "text_native": "पांच टन नहीं, दस टन।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 22,
      "speaker": "agent",
      "start_s": 44.8,
      "end_s": 46.0,
      "text_en": "You need ten tons in this?",
      "text_native": "दस टन चाहिए इसमें आपको?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 23,
      "speaker": "customer",
      "start_s": 46.3,
      "end_s": 46.6,
      "text_en": "Yes.",
      "text_native": "हांजी।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 24,
      "speaker": "agent",
      "start_s": 47.2,
      "end_s": 49.0,
      "text_en": "And do you need any other thickness?",
      "text_native": "और बाकी और दूसरे कोई थिकनेस में चाहिए?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 25,
      "speaker": "customer",
      "start_s": 49.5,
      "end_s": 51.1,
      "text_en": "Other thickness",
      "text_native": "दूसरी थिकनेस"
    },
    {
      "ucid": "34972178964803951",
      "idx": 26,
      "speaker": "agent",
      "start_s": 51.6,
      "end_s": 53.6,
      "text_en": "What do you, what do you manufacture, sir?",
      "text_native": "आप क्या आप क्या बनाते हो सर मैन्युफैक्चरिंग में?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 27,
      "speaker": "customer",
      "start_s": 54.2,
      "end_s": 55.2,
      "text_en": "Gate profile, sir.",
      "text_native": "गेट प्रोफाइल सर।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 28,
      "speaker": "agent",
      "start_s": 56.1,
      "end_s": 56.9,
      "text_en": "Gate profile?",
      "text_native": "गेट प्रोफाइल?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 29,
      "speaker": "customer",
      "start_s": 57.2,
      "end_s": 57.5,
      "text_en": "Yes.",
      "text_native": "हांजी।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 30,
      "speaker": "agent",
      "start_s": 58.0,
      "end_s": 63.0,
      "text_en": "Okay okay. Alright. And what will it be like, normal like regular spangle, which one will it be? AZ70?",
      "text_native": "ओके ओके। ठीक है। और इसका आपका कैसा रहेगा नॉर्मल लाइक रेगुलर स्पैंगल रहेगा, कौन सा रहेगा इसमें? AZ70?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 31,
      "speaker": "customer",
      "start_s": 63.7,
      "end_s": 64.7,
      "text_en": "Hello? What were you saying, sir?",
      "text_native": "हॅलो? क्या कह रहे थे सर?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 32,
      "speaker": "agent",
      "start_s": 65.2,
      "end_s": 67.1,
      "text_en": "I'm saying you need it in zero point five zero only, right?",
      "text_native": "मैं ये बोल रहा हूं ये जीरो पॉइंट फाइव जीरो में ही चाहिए ना एक आपको?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 33,
      "speaker": "customer",
      "start_s": 67.3,
      "end_s": 67.9,
      "text_en": "Yes, yes.",
      "text_native": "हांजी हांजी।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 34,
      "speaker": "agent",
      "start_s": 68.2,
      "end_s": 70.0,
      "text_en": "Okay. And sir, where will this location be?",
      "text_native": "ओके। और आपका सर ये लोकेशन कहां पे रहेगा?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 35,
      "speaker": "customer",
      "start_s": 70.4,
      "end_s": 72.1,
      "text_en": "Samana, Punjab. District Patiala.",
      "text_native": "समाना, पंजाब। डिस्ट्रिक्ट पटियाला।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 36,
      "speaker": "agent",
      "start_s": 72.6,
      "end_s": 74.2,
      "text_en": "Patiala, Samana district, right?",
      "text_native": "पटियाला, समाना डिस्ट्रिक्ट रहेगा ना आपका?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 37,
      "speaker": "customer",
      "start_s": 74.6,
      "end_s": 74.9,
      "text_en": "Yes.",
      "text_native": "हांजी।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 38,
      "speaker": "agent",
      "start_s": 75.5,
      "end_s": 77.8,
      "text_en": "And one four seven one zero one will be your pin code, correct?",
      "text_native": "और वन फोर सेवन वन जीरो वन आपका पिन कोड रहेगा, करेक्ट?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 39,
      "speaker": "customer",
      "start_s": 78.1,
      "end_s": 78.7,
      "text_en": "Yes, yes.",
      "text_native": "हांजी हांजी।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 40,
      "speaker": "agent",
      "start_s": 79.2,
      "end_s": 85.6,
      "text_en": "Okay. Alright, I'll check the pricing and let you know what can be done for a twelve hundred twenty coil. Okay? Ten ten tons... I'll check for ten ten tons first. Do you need to purchase this immediately or how is it?",
      "text_native": "ओके। ठीक है, इसमें मैं प्राइसिंग्स चेक करा के बता देता हूं आपको बारह सौ बीस में कॉइल में क्या हो सकता है। ठीक है? दस दस टन का दस दस टन का पहले चेक करता हूं। ये अभी आपको तुरंत परचेस करना है या फिर कैसा है?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 41,
      "speaker": "customer",
      "start_s": 85.9,
      "end_s": 87.1,
      "text_en": "We will purchase it, sir, the rate",
      "text_native": "परचेस कर लेंगे सर, रेट"
    },
    {
      "ucid": "34972178964803951",
      "idx": 42,
      "speaker": "agent",
      "start_s": 87.6,
      "end_s": 91.0,
      "text_en": "I see, I see. Which material, which brand do you generally take, sir? Other than JSW?",
      "text_native": "अच्छा अच्छा। कौन सा मटेरियल, कौन सा ब्रांड का लेते हो सर जनरली आप वैसे? JSW छोड़ के?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 43,
      "speaker": "customer",
      "start_s": 91.3,
      "end_s": 93.4,
      "text_en": "Well, Indradhanush, JSW also comes.",
      "text_native": "वैसे तो इंद्रधनुष, JSW का भी आता है।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 44,
      "speaker": "agent",
      "start_s": 93.7,
      "end_s": 95.8,
      "text_en": "JSW also comes. In this, which color do you need, sir?",
      "text_native": "JSW का भी आता है। इसमें कौन सा कलर में चाहिए आपको सर?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 45,
      "speaker": "customer",
      "start_s": 96.1,
      "end_s": 98.0,
      "text_en": "The color can be white, grey, blue.",
      "text_native": "कलर जो व्हाइट हो, ग्रे हो, ब्लू।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 46,
      "speaker": "agent",
      "start_s": 98.5,
      "end_s": 99.8,
      "text_en": "Will sky blue, light blue work?",
      "text_native": "स्काई ब्लू, लाइट ब्लू चलेगा?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 47,
      "speaker": "customer",
      "start_s": 100.1,
      "end_s": 101.1,
      "text_en": "Light blue will work.",
      "text_native": "लाइट ब्लू चल जाएगा।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 48,
      "speaker": "agent",
      "start_s": 101.8,
      "end_s": 103.3,
      "text_en": "Light blue. Okay. And",
      "text_native": "लाइट ब्लू। ओके। और"
    },
    {
      "ucid": "34972178964803951",
      "idx": 49,
      "speaker": "customer",
      "start_s": 103.6,
      "end_s": 104.8,
      "text_en": "Grey.",
      "text_native": "ग्रे।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 50,
      "speaker": "agent",
      "start_s": 105.6,
      "end_s": 110.2,
      "text_en": "Grey. Okay, I'll get both checked. But which material do you need in this right now? I mean, do you need Pragati Plus or Coloron, which one do you need?",
      "text_native": "ग्रे। ठीक है, मैं दोनों चेक करा देता हूं। बट आपको अभी इसमें कौन सा मटेरियल में चाहिए आपको? मतलब प्रगति प्लस चाहिए या कलरऑन चाहिए, कौन सा चाहिए आपको?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 51,
      "speaker": "customer",
      "start_s": 110.7,
      "end_s": 111.7,
      "text_en": "What are you saying, sir? What?",
      "text_native": "कैसे कह रहे सर? क्या?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 52,
      "speaker": "agent",
      "start_s": 112.0,
      "end_s": 114.2,
      "text_en": "Pragati Plus will be available, sir, I have it, in AZ70.",
      "text_native": "प्रगति प्लस मिल जाएगा सर मेरे पास, AZ70 में।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 53,
      "speaker": "customer",
      "start_s": 115.4,
      "end_s": 116.8,
      "text_en": "Hello? Yes sir, what were you saying?",
      "text_native": "हॅलो? हांजी सर, क्या कह रहे थे?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 54,
      "speaker": "agent",
      "start_s": 117.1,
      "end_s": 119.8,
      "text_en": "I am saying that you need it in Pragati Plus, will AZ70 work for you?",
      "text_native": "मैं ये बोल रहा हूं कि प्रगति प्लस में चाहिए, AZ70 में चलेगा आपको?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 55,
      "speaker": "customer",
      "start_s": 120.2,
      "end_s": 122.2,
      "text_en": "Seventy... I can't hear properly.",
      "text_native": "सेवेंटी... आवाज नहीं आ रही ठीक से।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 56,
      "speaker": "agent",
      "start_s": 122.5,
      "end_s": 125.8,
      "text_en": "Sir, I am saying, I am saying will Pragati Plus work for you in PPGL?",
      "text_native": "सर मैं ये बोल रहा हूं, मैं ये बोल रहा हूं PPGL में आपको प्रगति प्लस चलेगा?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 57,
      "speaker": "customer",
      "start_s": 126.2,
      "end_s": 127.8,
      "text_en": "Pragati Plus will work.",
      "text_native": "प्रगति प्लस चल जाएगा।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 58,
      "speaker": "agent",
      "start_s": 128.0,
      "end_s": 134.0,
      "text_en": "Yes. Because Indradhanush is not available right now, sir, that's why. Actually, it has been discontinued. So there is no warranty or guarantee, right sir. So it's not coming from JSW right now.",
      "text_native": "हां। क्योंकि अभी इंद्रधनुष तो नहीं है सर इसलिए। एक्चुअली वो डिस्कंटिन्यू भी हो गया है। तो कोई वारंटी गारंटी नहीं आता है ना सर। तो अभी JSW से तो नहीं आ रहा है वो।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 59,
      "speaker": "customer",
      "start_s": 134.3,
      "end_s": 134.7,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 60,
      "speaker": "agent",
      "start_s": 135.2,
      "end_s": 136.3,
      "text_en": "So there is Pragati, Coloron",
      "text_native": "तो प्रगति है, कलरऑन"
    },
    {
      "ucid": "34972178964803951",
      "idx": 61,
      "speaker": "customer",
      "start_s": 136.5,
      "end_s": 137.8,
      "text_en": "The company is not an issue.",
      "text_native": "कंपनी का कोई चक्कर नहीं।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 62,
      "speaker": "agent",
      "start_s": 138.3,
      "end_s": 140.6,
      "text_en": "Okay. Let me get Pragati Plus checked for you once, okay?",
      "text_native": "ठीक है। चलो मैं प्रगति प्लस का एक बार चेक कराता हूं आपका, ठीक है?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 63,
      "speaker": "customer",
      "start_s": 140.8,
      "end_s": 141.5,
      "text_en": "Get it checked.",
      "text_native": "करा दो चेक।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 64,
      "speaker": "agent",
      "start_s": 142.2,
      "end_s": 142.5,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 65,
      "speaker": "customer",
      "start_s": 143.6,
      "end_s": 146.8,
      "text_en": "If there is any material from a lot or something, that too... like pieces also come after cutting in this.",
      "text_native": "कोई लॉट वगेरा का माल हो वो भी, जैसे कटिंग करके भी आते हैं इसमें पीस।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 66,
      "speaker": "agent",
      "start_s": 147.1,
      "end_s": 147.8,
      "text_en": "What are you saying, sir?",
      "text_native": "क्या बोल रहे हो सर?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 67,
      "speaker": "customer",
      "start_s": 148.1,
      "end_s": 150.2,
      "text_en": "Do pieces also come in cutting? Like seventy-eight inches, eighty-four.",
      "text_native": "कटिंग में भी आते हैं इसमें पीस? अठहत्तर इंच हो गया जैसे, चौरासी।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 68,
      "speaker": "agent",
      "start_s": 150.5,
      "end_s": 153.4,
      "text_en": "Bundles like packets, yes sir, if you want sheets, you will get sheets too.",
      "text_native": "बंडल ऐसे जैसे पैकेट, हां सर, आपको शीट्स है तो शीट्स भी मिल जाएंगी।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 69,
      "speaker": "customer",
      "start_s": 153.9,
      "end_s": 155.5,
      "text_en": "Sheet, like will you give it plain cut?",
      "text_native": "शीट, जैसे प्लेन काट के दे दोगे?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 70,
      "speaker": "agent",
      "start_s": 155.8,
      "end_s": 159.8,
      "text_en": "Yes, we will give it cut. But the costing will increase by three-four hundred rupees. If you already have a cutter, cutters, then you can get the coil",
      "text_native": "हां, काट के देंगे। बट वहां पे कॉस्टिंग फिर बढ़ जाएगी तीन-चार सौ रुपए। अगर आपको ऑलरेडी है कटर, कटर्स तो फिर आपको कॉइल"
    },
    {
      "ucid": "34972178964803951",
      "idx": 71,
      "speaker": "customer",
      "start_s": 159.8,
      "end_s": 161.6,
      "text_en": "Not a cutter, we get it cut, we get it cut from Rohtak.",
      "text_native": "कटर नहीं, कटाते हैं हम, रोहतक से कटाते हैं।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 72,
      "speaker": "agent",
      "start_s": 161.9,
      "end_s": 163.2,
      "text_en": "I see. Yes. So what should I do, tell me? In that",
      "text_native": "अच्छा। हांजी। तो क्या करूं बताओ? उसमें"
    },
    {
      "ucid": "34972178964803951",
      "idx": 73,
      "speaker": "customer",
      "start_s": 163.2,
      "end_s": 165.2,
      "text_en": "Give it cut. Give it cut. Then tell me the rate.",
      "text_native": "कटा के दे देना। कटा के दे देना। रेट बता दो तो।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 74,
      "speaker": "agent",
      "start_s": 165.5,
      "end_s": 167.8,
      "text_en": "So what will be the sizes of that sheet? What will be the length and width then?",
      "text_native": "तो उसकी शीट की साइजेस क्या रहेंगी? लेंथ और विड्थ कितना रहेगा फिर?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 75,
      "speaker": "customer",
      "start_s": 168.4,
      "end_s": 172.2,
      "text_en": "Length, height is six and a half, seventy-eight inches. The width will be as much as the roll's.",
      "text_native": "लेंथ, हाइट रहती है साढ़े छह, अठहत्तर इंच। विड्थ तो ये इतनी होगी जितनी आती है रोल की।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 76,
      "speaker": "agent",
      "start_s": 172.5,
      "end_s": 174.2,
      "text_en": "Yes, the width will be twelve hundred twenty, right?",
      "text_native": "हां, बारह सौ बीस का तो विड्थ रहेगा, बराबर?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 77,
      "speaker": "customer",
      "start_s": 174.4,
      "end_s": 174.7,
      "text_en": "Yes.",
      "text_native": "हांजी।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 78,
      "speaker": "agent",
      "start_s": 174.9,
      "end_s": 176.6,
      "text_en": "And the length, how much length, how many feet will the length be?",
      "text_native": "और लेंथ, लेंथ कितनी, कितनी फीट रहेगी लेंथ?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 79,
      "speaker": "customer",
      "start_s": 176.6,
      "end_s": 178.2,
      "text_en": "The length will be seventy-eight inches.",
      "text_native": "लेंथ रहेगी अठहत्तर इंच।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 80,
      "speaker": "agent",
      "start_s": 178.7,
      "end_s": 179.4,
      "text_en": "How much? Eighty-two?",
      "text_native": "कितना? एटी टू?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 81,
      "speaker": "customer",
      "start_s": 179.9,
      "end_s": 181.4,
      "text_en": "Seventy-eight.",
      "text_native": "सेवेंटी एट।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 82,
      "speaker": "agent",
      "start_s": 181.7,
      "end_s": 182.8,
      "text_en": "Seventy-eight inches length.",
      "text_native": "सेवेंटी एट इंचेस लेंथ।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 83,
      "speaker": "customer",
      "start_s": 183.2,
      "end_s": 183.5,
      "text_en": "Yes.",
      "text_native": "हांजी।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 84,
      "speaker": "agent",
      "start_s": 184.2,
      "end_s": 190.2,
      "text_en": "Seventy-eight inches, this will be yours, twelve hundred twenty by one nine eight zero, one nine eight zero mm, right? Or should I make it a full two thousand mm?",
      "text_native": "सेवेंटी एट इंच, ये आपका हो जाएगा, बारह सौ बीस बाय वन नाइन एट जीरो, वन नाइन एट जीरो mm ना? या दो हजार mm पूरा कर दूं?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 85,
      "speaker": "customer",
      "start_s": 190.8,
      "end_s": 193.8,
      "text_en": "No, we need it exactly, we need seventy-eight inches, seventy-eight inches.",
      "text_native": "नहीं, ये पूरा-पूरा लगता है ना हमारे, अठहत्तर इंच ही लगता है, सेवेंटी एट इंच।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 86,
      "speaker": "agent",
      "start_s": 193.8,
      "end_s": 196.0,
      "text_en": "Seventy-eight, right? So you need one nine eight zero mm then. Yes, yes. Right?",
      "text_native": "सेवेंटी एट ना? तो वन नाइन एट जीरो mm लगती है फिर, आपको। हांजी हांजी। है ना?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 87,
      "speaker": "agent",
      "start_s": 196.4,
      "end_s": 199.6,
      "text_en": "Okay, I'll get this checked. In sky blue or light blue, ten tons, Pragati Plus, okay? Of PPGL.",
      "text_native": "ठीक है, मैं ये चेक कराता हूं। स्काई ब्लू या लाइट ब्लू में, दस टन, प्रगति प्लस, ठीक है? PPGL की।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 88,
      "speaker": "customer",
      "start_s": 199.9,
      "end_s": 201.6,
      "text_en": "Check for grey, if it's in grey.",
      "text_native": "ग्रे में देख लेना जी, ग्रे में हो।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 89,
      "speaker": "agent",
      "start_s": 201.9,
      "end_s": 203.3,
      "text_en": "Which one is more preferable? Grey or blue?",
      "text_native": "ज्यादा प्रेफरेबल कौन सा है? ग्रे या ब्लू?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 90,
      "speaker": "customer",
      "start_s": 203.6,
      "end_s": 204.1,
      "text_en": "Grey.",
      "text_native": "ग्रे।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 91,
      "speaker": "agent",
      "start_s": 204.5,
      "end_s": 206.0,
      "text_en": "Grey, right? I'll get it checked in grey, okay? Yes.",
      "text_native": "ग्रे ना? ग्रे में चेक कराता हूं, ठीक है? हांजी।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 92,
      "speaker": "agent",
      "start_s": 206.4,
      "end_s": 211.4,
      "text_en": "Okay. Please start a transaction because you do have an account with us, and you have made inquiries twice, but sir, no transaction could happen.",
      "text_native": "ठीक है। एक ट्रांजैक्शन स्टार्ट कीजिए बिकॉज़ आपका हमारे साथ अकाउंट तो है, पर दो बार आपसे इंक्वायरी भी हो रखी है बट सर कुछ ट्रांजैक्शन नहीं हो पाया था।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 93,
      "speaker": "customer",
      "start_s": 211.9,
      "end_s": 212.3,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 94,
      "speaker": "agent",
      "start_s": 212.8,
      "end_s": 216.4,
      "text_en": "Okay? So this time, sir, please see. I'll give you the pricing and all. Let's do it, sir.",
      "text_native": "ओके? तो इस बार सर देखिए थोड़ा। आपको प्राइसिंग-वाइसिंग देता हूं। करते हैं सर।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 95,
      "speaker": "agent",
      "start_s": 217.2,
      "end_s": 217.6,
      "text_en": "Okay?",
      "text_native": "ठीक है?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 96,
      "speaker": "agent",
      "start_s": 218.9,
      "end_s": 219.3,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 97,
      "speaker": "customer",
      "start_s": 219.7,
      "end_s": 220.2,
      "text_en": "Yes sir.",
      "text_native": "हांजी सर।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 98,
      "speaker": "agent",
      "start_s": 220.6,
      "end_s": 224.2,
      "text_en": "Yes sir. Sir, let's do a transaction this time because you had inquired twice before, but no transaction happened with us.",
      "text_native": "हां सर। सर इस बार करते हैं ट्रांजैक्शन क्योंकि दो पिछले दो बार इंक्वायरी भी करी थी, आपका कुछ ट्रांजैक्शन हुआ नहीं था हमारे साथ।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 99,
      "speaker": "customer",
      "start_s": 224.6,
      "end_s": 225.8,
      "text_en": "Where is your location, sir?",
      "text_native": "लोकेशन कहां है सर आपकी?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 100,
      "speaker": "agent",
      "start_s": 226.1,
      "end_s": 229.8,
      "text_en": "Sir, I am speaking from the Mumbai headquarters. We also have one in Ludhiana, we have our stockyards everywhere, sir.",
      "text_native": "सर मैं तो मुंबई हेडक्वार्टर से बात कर रहा हूं। हमारा लुधियाना में भी है, हर जगह हमारा स्टॉकयार्ड्स रहते हैं सर।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 101,
      "speaker": "customer",
      "start_s": 230.1,
      "end_s": 230.5,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 102,
      "speaker": "agent",
      "start_s": 231.0,
      "end_s": 231.3,
      "text_en": "Yes.",
      "text_native": "यस।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 103,
      "speaker": "agent",
      "start_s": 232.1,
      "end_s": 236.0,
      "text_en": "So I will do it for you, sir. I will contact you, I will also ping you on WhatsApp, okay?",
      "text_native": "तो करता हूं सर मैं आपको। कॉन्टैक्ट मैं आपको WhatsApp पे पिंग भी करता हूं, ठीक है?"
    },
    {
      "ucid": "34972178964803951",
      "idx": 104,
      "speaker": "customer",
      "start_s": 236.3,
      "end_s": 236.7,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "34972178964803951",
      "idx": 105,
      "speaker": "agent",
      "start_s": 237.2,
      "end_s": 237.5,
      "text_en": "Okay.",
      "text_native": "ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "34972178964803951",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Hello Krish ji, Raunak Mehta speaking from JSW One. Do you have any material requirement for CR sheets or coils for this month?",
      "comment": "The agent identified himself and the company but did not ask for permission (e.g., 'is this a good time to talk?'), instead jumping directly into a needs-based question."
    },
    {
      "ucid": "34972178964803951",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Do you have any material requirement for CR sheets or coils for this month?",
      "comment": "The agent did not lead with a supply or price hook; he opened by asking about the customer's requirement, which is not the 'supply_led' pitch structure."
    },
    {
      "ucid": "34972178964803951",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 3,
      "evidence": "What do you, what do you manufacture, sir? ... Which material, which brand do you generally take, sir?",
      "comment": "Agent asked what they manufacture (Q1), which also covers end application (Q2), and about current brands (Q4). He did not ask about total monthly tonnage, JSW's share, or payment terms."
    },
    {
      "ucid": "34972178964803951",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not pitch any specific USPs. He mentioned stockyards only when asked about his location, not as a proactive benefit pitch."
    },
    {
      "ucid": "34972178964803951",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "What will be its specification? What will be the thickness? ... And what will be its width, sir? ... How many tons of coil do you need? ... And sir, where will this location be?",
      "comment": "The agent thoroughly qualified the immediate requirement, capturing thickness, width, quantity, location, and urgency."
    },
    {
      "ucid": "34972178964803951",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I will contact you, I will also ping you on WhatsApp, okay?",
      "comment": "The agent committed to a clear next step of checking prices and contacting the customer with a quote via WhatsApp."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}