{
  "ucid": "34972178964776132",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 17:52:41",
  "end_time": "2026-09-17 17:53:31",
  "duration_sec": 50,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "No_requirement",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb04b65b009e6eea5f21359c71942e22e.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1472,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178964776132__DIAb04b65b009e6eea5f21359c71942e22e.mp3",
  "audio_bytes": 73656,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 24.552,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हॅलो)\n[2s] UNKNOWN: [inaudible]\n[3s] AGENT: Hi sir, good evening. This is Karthik calling from JSW.   (हाय सर गुड इवनिंग, कार्तिक बात कर रहा था JSW से।)\n[6s] CUSTOMER: Uh sir, good morning sir. Good evening sir.   (अ सर गुड मॉर्निंग सर, गुड इवनिंग सर।)\n[8s] AGENT: Yes, yes. Sir, is there any requirement in your company right now? You have a roof sheet manufacturing unit, right?   (हांजी हांजी। अभी सर, अ, रिक्वायरमेंट है क्या आपके कंपनी में? रूफ शीट मैन्युफैक्चरिंग यूनिट है आपका?)\n[12s] CUSTOMER: No, no sir, no sir.   (नहीं, नहीं सर, नहीं सर।)\n[14s] AGENT: There isn't any right now.   (अभी ऐसी है नहीं।)\n[15s] CUSTOMER: Okay sir, thank you.   (ओके सर, थैंक यू।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: Slight echo on the customer's line, but speech is generally intelligible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (12% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You need to secure permission to speak and deliver the supply-led hook at the start of the call; jumping straight to questions led to an immediate shutdown from the customer.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and immediately asked if the customer had a requirement for their roof sheet manufacturing unit. The customer denied being a roof sheet manufacturer and stated they had no current need. The call ended immediately after this exchange.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Hi sir, good evening. This is Karthik calling from JSW.\", \"comment\": \"The agent introduced himself and JSW but failed to ask for permission to speak, which is a required part of the opener.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent skipped the hook entirely and jumped directly into a qualifying question, failing to provide a price or availability signal.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"You have a roof sheet manufacturing unit, right?\", \"comment\": \"The agent asked only one discovery question, which is below the threshold of 3 for a 'partial' score.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was conducted, and the agent did not pitch any USPs before the call ended.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, is there any requirement in your company right now?\", \"comment\": \"The agent successfully asked if the customer had a current requirement, which is the core intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly after the customer denied having a requirement; no next step was proposed or agreed upon.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You need to secure permission to speak and deliver the supply-led hook at the start of the call; jumping straight to questions led to an immediate shutdown from the customer.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself and immediately asked if the customer had a requirement for their roof sheet manufacturing unit. The customer denied being a roof sheet manufacturer and stated they had no current need. The call ended immediately after this exchange.\"}",
  "error": null,
  "latency_ms": 24166,
  "input_tokens": 2776,
  "output_tokens": 719,
  "created_at": "2026-09-25 11:59:16",
  "sentiment": "neutral",
  "sentiment_score": 0.147,
  "sentiment_confidence": "high",
  "pos": 5,
  "neg": 2,
  "lex_hits": 7,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.631,
  "agent_talk_sec": 7.7,
  "customer_talk_sec": 4.5,
  "dead_air_sec": 37.8,
  "longest_monologue_sec": 4.0,
  "agent_wpm": 272.7,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 4,
  "discovery_qs": 2,
  "words_agent": 35,
  "words_customer": 18,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178964776132",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.57,
      "end_s": 1.01,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "34972178964776132",
      "idx": 1,
      "speaker": "unknown",
      "start_s": 1.9,
      "end_s": 2.58,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    },
    {
      "ucid": "34972178964776132",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.83,
      "end_s": 5.54,
      "text_en": "Hi sir, good evening. This is Karthik calling from JSW.",
      "text_native": "हाय सर गुड इवनिंग, कार्तिक बात कर रहा था JSW से।"
    },
    {
      "ucid": "34972178964776132",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.83,
      "end_s": 7.81,
      "text_en": "Uh sir, good morning sir. Good evening sir.",
      "text_native": "अ सर गुड मॉर्निंग सर, गुड इवनिंग सर।"
    },
    {
      "ucid": "34972178964776132",
      "idx": 4,
      "speaker": "agent",
      "start_s": 8.04,
      "end_s": 12.0,
      "text_en": "Yes, yes. Sir, is there any requirement in your company right now? You have a roof sheet manufacturing unit, right?",
      "text_native": "हांजी हांजी। अभी सर, अ, रिक्वायरमेंट है क्या आपके कंपनी में? रूफ शीट मैन्युफैक्चरिंग यूनिट है आपका?"
    },
    {
      "ucid": "34972178964776132",
      "idx": 5,
      "speaker": "customer",
      "start_s": 12.2,
      "end_s": 13.23,
      "text_en": "No, no sir, no sir.",
      "text_native": "नहीं, नहीं सर, नहीं सर।"
    },
    {
      "ucid": "34972178964776132",
      "idx": 6,
      "speaker": "agent",
      "start_s": 13.5,
      "end_s": 14.49,
      "text_en": "There isn't any right now.",
      "text_native": "अभी ऐसी है नहीं।"
    },
    {
      "ucid": "34972178964776132",
      "idx": 7,
      "speaker": "customer",
      "start_s": 14.83,
      "end_s": 15.83,
      "text_en": "Okay sir, thank you.",
      "text_native": "ओके सर, थैंक यू।"
    }
  ],
  "steps": [
    {
      "ucid": "34972178964776132",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Hi sir, good evening. This is Karthik calling from JSW.",
      "comment": "The agent introduced himself and JSW but failed to ask for permission to speak, which is a required part of the opener."
    },
    {
      "ucid": "34972178964776132",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent skipped the hook entirely and jumped directly into a qualifying question, failing to provide a price or availability signal."
    },
    {
      "ucid": "34972178964776132",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "You have a roof sheet manufacturing unit, right?",
      "comment": "The agent asked only one discovery question, which is below the threshold of 3 for a 'partial' score."
    },
    {
      "ucid": "34972178964776132",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was conducted, and the agent did not pitch any USPs before the call ended."
    },
    {
      "ucid": "34972178964776132",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, is there any requirement in your company right now?",
      "comment": "The agent successfully asked if the customer had a current requirement, which is the core intent of this step."
    },
    {
      "ucid": "34972178964776132",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly after the customer denied having a requirement; no next step was proposed or agreed upon."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}