Call 34972178964602691 2026-09-17 · dhruv · 1:28
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 22 turns, clean transcript (0% inaudible) | Hindi | 22 | supply_led (campaign_name:medium) |
Audio: clear: There is some background chatter on the agent's side, but the main conversation is easily intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.22
confidence high · +2/−4
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, instead jumping directly to a requirement question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent opened with a direct requirement question ("Uh sir, is there any requirement for GL coils etc. right now?") instead of a supply or price hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked about the customer's business, volume, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Uh sir, is there any requirement for GL coils etc. right now?
Summary
The agent called to check for GL coil requirements. The customer confirmed they had no current need but asked for the rate of MS plate. The agent provided a price and confirmed the customer's location (Hadapsar), mentioning a nearby stockyard, before the call ended without a next step.
Coaching
You need to follow the pitch structure: always open by asking for permission to speak before jumping into a requirement check, and then attempt discovery to understand the customer's business.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak, instead jumping directly to a requirement question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent opened with a direct requirement question ("Uh sir, is there any requirement for GL coils etc. right now?") instead of a supply or price hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked about the customer's business, volume, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the mention of the Chakan stockyard was to justify a question, not to pitch a benefit. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir, is there any requirement for GL coils etc. right now? The agent successfully asked if a requirement existed and, upon the customer's inquiry, asked for their location. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended with "Alright sir. Alright." without any committed next step like a quote or a callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.593 | 16.2s | 11.1s | 60.7s | 3.1s | 303.7 | 0 | 11 | 11 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello
हॅलो
agent
2.8s
Hello
हॅलो
customer
3.6s
Hello
हॅलो
agent
4.5s
Uh, am I speaking with Amit?
अह अमित से बात कर रहे हैं?
customer
5.9s
Who is speaking?
कोण बोल रहा है?
agent
6.8s
Sir, I am speaking from JSW One.
सर JSW One से बात कर रहा हूं मैं।
customer
9.0s
Yes, tell me.
हां बोलिए ना।
agent
10.3s
Uh sir, is there any requirement for GL coils etc. right now?
अह सर कुछ रिक्वायरमेंट है जी एल कॉइल्स वगेरा में अभी?
customer
12.7s
Not right now, currently there is no requirement.
अभी तो नहीं फिलहाल नहीं है कुछ रिक्वायरमेंट।
customer
15.6s
Uh, what is the current rate for MS plate?
अह क्या रेट चल रहा है अभी एम एस प्लेट का?
agent
18.1s
Sixty-four five hundred, ex-stock and ex-mill Taloja.
चौसठ पांच सौ, एक्स स्टॉक एंड एक्स मिल तलोजा।
customer
21.0s
Ex-Taloja.
एक्स तलोजा।
agent
21.9s
Yes.
हां।
agent
22.5s
Okay. Where do you need the material, sir?
ओके। आपको कहां चाहिए रहता है मटेरियल सर?
customer
24.7s
Well, right now the requirement is only for MS.
वही तो अभी एक ही एम एस का रहता है रिक्वायरमेंट।
agent
26.6s
No no, what location do you need it at? Where do you need the material?
नहीं नहीं, लोकेशन क्या चाहिए रहता है आपको? मटेरियल कहां चाहिए रहता है?
customer
28.6s
Hadapsar, Hadapsar.
हडपसर, हडपसर।
agent
29.7s
In Hadapsar, right? Okay. Because we also have our stockyard in Chakan, that's why I was asking.
हडपसर में ना? अच्छा। ऐसा क्योंकि चाकण में भी अपना स्टॉकयार्ड है इसके लिए पूछ रहा था मैं।
customer
32.9s
Oh okay, okay.
अच्छा अच्छा, ओके।
agent
34.8s
That's why.
इसके लिए।
agent
35.9s
Alright sir. Alright.
ठीक है सर। ठीक है।
customer
36.7s
Alright sir.
ठीक है सर।