{ "ucid": "34972178964602691", "call_date": "2026-09-17", "start_time": "2026-09-17 17:23:46", "end_time": "2026-09-17 17:25:14", "duration_sec": 88, "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26", "disposition": "No_requirement", "agent": "dhruv", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd1e730cde92d0600ece3696421b808e3.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1484, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178964602691__DIAd1e730cde92d0600ece3696421b808e3.mp3", "audio_bytes": 164376, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 54.792, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[2s] CUSTOMER: Hello (हॅलो)\n[3s] AGENT: Hello (हॅलो)\n[4s] CUSTOMER: Hello (हॅलो)\n[4s] AGENT: Uh, am I speaking with Amit? (अह अमित से बात कर रहे हैं?)\n[6s] CUSTOMER: Who is speaking? (कोण बोल रहा है?)\n[7s] AGENT: Sir, I am speaking from JSW One. (सर JSW One से बात कर रहा हूं मैं।)\n[9s] CUSTOMER: Yes, tell me. (हां बोलिए ना।)\n[10s] AGENT: Uh sir, is there any requirement for GL coils etc. right now? (अह सर कुछ रिक्वायरमेंट है जी एल कॉइल्स वगेरा में अभी?)\n[13s] CUSTOMER: Not right now, currently there is no requirement. (अभी तो नहीं फिलहाल नहीं है कुछ रिक्वायरमेंट।)\n[16s] CUSTOMER: Uh, what is the current rate for MS plate? (अह क्या रेट चल रहा है अभी एम एस प्लेट का?)\n[18s] AGENT: Sixty-four five hundred, ex-stock and ex-mill Taloja. (चौसठ पांच सौ, एक्स स्टॉक एंड एक्स मिल तलोजा।)\n[21s] CUSTOMER: Ex-Taloja. (एक्स तलोजा।)\n[22s] AGENT: Yes. (हां।)\n[22s] AGENT: Okay. Where do you need the material, sir? (ओके। आपको कहां चाहिए रहता है मटेरियल सर?)\n[25s] CUSTOMER: Well, right now the requirement is only for MS. (वही तो अभी एक ही एम एस का रहता है रिक्वायरमेंट।)\n[27s] AGENT: No no, what location do you need it at? Where do you need the material? (नहीं नहीं, लोकेशन क्या चाहिए रहता है आपको? मटेरियल कहां चाहिए रहता है?)\n[29s] CUSTOMER: Hadapsar, Hadapsar. (हडपसर, हडपसर।)\n[30s] AGENT: In Hadapsar, right? Okay. Because we also have our stockyard in Chakan, that's why I was asking. (हडपसर में ना? अच्छा। ऐसा क्योंकि चाकण में भी अपना स्टॉकयार्ड है इसके लिए पूछ रहा था मैं।)\n[33s] CUSTOMER: Oh okay, okay. (अच्छा अच्छा, ओके।)\n[35s] AGENT: That's why. (इसके लिए।)\n[36s] AGENT: Alright sir. Alright. (ठीक है सर। ठीक है।)\n[37s] CUSTOMER: Alright sir. (ठीक है सर।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 22, "connected": 1, "audio_notes": "clear: There is some background chatter on the agent's side, but the main conversation is easily intelligible.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "22 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "You need to follow the pitch structure: always open by asking for permission to speak before jumping into a requirement check, and then attempt discovery to understand the customer's business.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent called to check for GL coil requirements. The customer confirmed they had no current need but asked for the rate of MS plate. The agent provided a price and confirmed the customer's location (Hadapsar), mentioning a nearby stockyard, before the call ended without a next step.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask for permission to speak, instead jumping directly to a requirement question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent opened with a direct requirement question (\\\"Uh sir, is there any requirement for GL coils etc. right now?\\\") instead of a supply or price hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked about the customer's business, volume, or current suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched; the mention of the Chakan stockyard was to justify a question, not to pitch a benefit.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, is there any requirement for GL coils etc. right now?\", \"comment\": \"The agent successfully asked if a requirement existed and, upon the customer's inquiry, asked for their location.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with \\\"Alright sir. Alright.\\\" without any committed next step like a quote or a callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You need to follow the pitch structure: always open by asking for permission to speak before jumping into a requirement check, and then attempt discovery to understand the customer's business.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called to check for GL coil requirements. The customer confirmed they had no current need but asked for the rate of MS plate. The agent provided a price and confirmed the customer's location (Hadapsar), mentioning a nearby stockyard, before the call ended without a next step.\"}", "error": null, "latency_ms": 29448, "input_tokens": 3158, "output_tokens": 720, "created_at": "2026-09-25 11:59:45", "sentiment": "negative", "sentiment_score": -0.22, "sentiment_confidence": "high", "pos": 2, "neg": 4, "lex_hits": 8, "objection_phrases": "[\"rejection\"]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.593, "agent_talk_sec": 16.2, "customer_talk_sec": 11.1, "dead_air_sec": 60.7, "longest_monologue_sec": 3.1, "agent_wpm": 303.7, "interruptions": 0, "agent_turns": 11, "customer_turns": 11, "discovery_qs": 6, "words_agent": 82, "words_customer": 43, "monologue_heavy": 0, "turns": [ { "ucid": "34972178964602691", "idx": 0, "speaker": "customer", "start_s": 1.58, "end_s": 2.01, "text_en": "Hello", "text_native": "हॅलो" }, { "ucid": "34972178964602691", "idx": 1, "speaker": "agent", "start_s": 2.8, "end_s": 3.26, "text_en": "Hello", "text_native": "हॅलो" }, { "ucid": "34972178964602691", "idx": 2, "speaker": "customer", "start_s": 3.57, "end_s": 3.9, "text_en": "Hello", "text_native": "हॅलो" }, { "ucid": "34972178964602691", "idx": 3, "speaker": "agent", "start_s": 4.49, "end_s": 5.6, "text_en": "Uh, am I speaking with Amit?", "text_native": "अह अमित से बात कर रहे हैं?" }, { "ucid": "34972178964602691", "idx": 4, "speaker": "customer", "start_s": 5.9, "end_s": 6.57, "text_en": "Who is speaking?", "text_native": "कोण बोल रहा है?" }, { "ucid": "34972178964602691", "idx": 5, "speaker": "agent", "start_s": 6.8, "end_s": 8.6, "text_en": "Sir, I am speaking from JSW One.", "text_native": "सर JSW One से बात कर रहा हूं मैं।" }, { "ucid": "34972178964602691", "idx": 6, "speaker": "customer", "start_s": 8.98, "end_s": 9.58, "text_en": "Yes, tell me.", "text_native": "हां बोलिए ना।" }, { "ucid": "34972178964602691", "idx": 7, "speaker": "agent", "start_s": 10.27, "end_s": 12.4, "text_en": "Uh sir, is there any requirement for GL coils etc. right now?", "text_native": "अह सर कुछ रिक्वायरमेंट है जी एल कॉइल्स वगेरा में अभी?" }, { "ucid": "34972178964602691", "idx": 8, "speaker": "customer", "start_s": 12.7, "end_s": 14.6, "text_en": "Not right now, currently there is no requirement.", "text_native": "अभी तो नहीं फिलहाल नहीं है कुछ रिक्वायरमेंट।" }, { "ucid": "34972178964602691", "idx": 9, "speaker": "customer", "start_s": 15.57, "end_s": 17.8, "text_en": "Uh, what is the current rate for MS plate?", "text_native": "अह क्या रेट चल रहा है अभी एम एस प्लेट का?" }, { "ucid": "34972178964602691", "idx": 10, "speaker": "agent", "start_s": 18.1, "end_s": 20.6, "text_en": "Sixty-four five hundred, ex-stock and ex-mill Taloja.", "text_native": "चौसठ पांच सौ, एक्स स्टॉक एंड एक्स मिल तलोजा।" }, { "ucid": "34972178964602691", "idx": 11, "speaker": "customer", "start_s": 21.0, "end_s": 21.7, "text_en": "Ex-Taloja.", "text_native": "एक्स तलोजा।" }, { "ucid": "34972178964602691", "idx": 12, "speaker": "agent", "start_s": 21.9, "end_s": 22.1, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "34972178964602691", "idx": 13, "speaker": "agent", "start_s": 22.5, "end_s": 24.3, "text_en": "Okay. Where do you need the material, sir?", "text_native": "ओके। आपको कहां चाहिए रहता है मटेरियल सर?" }, { "ucid": "34972178964602691", "idx": 14, "speaker": "customer", "start_s": 24.7, "end_s": 26.5, "text_en": "Well, right now the requirement is only for MS.", "text_native": "वही तो अभी एक ही एम एस का रहता है रिक्वायरमेंट।" }, { "ucid": "34972178964602691", "idx": 15, "speaker": "agent", "start_s": 26.6, "end_s": 28.5, "text_en": "No no, what location do you need it at? Where do you need the material?", "text_native": "नहीं नहीं, लोकेशन क्या चाहिए रहता है आपको? मटेरियल कहां चाहिए रहता है?" }, { "ucid": "34972178964602691", "idx": 16, "speaker": "customer", "start_s": 28.6, "end_s": 29.6, "text_en": "Hadapsar, Hadapsar.", "text_native": "हडपसर, हडपसर।" }, { "ucid": "34972178964602691", "idx": 17, "speaker": "agent", "start_s": 29.7, "end_s": 32.8, "text_en": "In Hadapsar, right? Okay. Because we also have our stockyard in Chakan, that's why I was asking.", "text_native": "हडपसर में ना? अच्छा। ऐसा क्योंकि चाकण में भी अपना स्टॉकयार्ड है इसके लिए पूछ रहा था मैं।" }, { "ucid": "34972178964602691", "idx": 18, "speaker": "customer", "start_s": 32.9, "end_s": 33.8, "text_en": "Oh okay, okay.", "text_native": "अच्छा अच्छा, ओके।" }, { "ucid": "34972178964602691", "idx": 19, "speaker": "agent", "start_s": 34.8, "end_s": 35.3, "text_en": "That's why.", "text_native": "इसके लिए।" }, { "ucid": "34972178964602691", "idx": 20, "speaker": "agent", "start_s": 35.9, "end_s": 36.6, "text_en": "Alright sir. Alright.", "text_native": "ठीक है सर। ठीक है।" }, { "ucid": "34972178964602691", "idx": 21, "speaker": "customer", "start_s": 36.7, "end_s": 37.2, "text_en": "Alright sir.", "text_native": "ठीक है सर।" } ], "steps": [ { "ucid": "34972178964602691", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not ask for permission to speak, instead jumping directly to a requirement question." }, { "ucid": "34972178964602691", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent opened with a direct requirement question (\"Uh sir, is there any requirement for GL coils etc. right now?\") instead of a supply or price hook." }, { "ucid": "34972178964602691", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "No discovery questions were asked about the customer's business, volume, or current suppliers." }, { "ucid": "34972178964602691", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No USPs were pitched; the mention of the Chakan stockyard was to justify a question, not to pitch a benefit." }, { "ucid": "34972178964602691", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Uh sir, is there any requirement for GL coils etc. right now?", "comment": "The agent successfully asked if a requirement existed and, upon the customer's inquiry, asked for their location." }, { "ucid": "34972178964602691", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended with \"Alright sir. Alright.\" without any committed next step like a quote or a callback." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [ "rejection" ] }