Call 34972178964592451 2026-09-17 · sudeeps · 1:21
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 18 turns, clean transcript (0% inaudible) | Hindi | 18 | supply_led (campaign_name:medium) |
Audio: clear: There is some call-center background noise on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.35
confidence high · +6/−0
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, which is a required part of the opener.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a value hook; they went straight to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business model or procurement habits.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Is there any requirement for GP GI sheet in 2mm?
Summary
The agent contacted a fabrication business in Mumbai. The customer, Shafiq, stated they have no current requirement as their business is project-based. The agent offered to send their number via WhatsApp for future needs and ended the call without gathering any business intelligence.
Coaching
You jumped directly to asking for a requirement, which shut down the call. Always follow the structure: ask for permission, deliver the hook to create interest, and then ask questions to understand the customer's business.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Uh sir, very good evening. Sudhir speaking from the JSW One platform. The agent did not ask for permission to speak, which is a required part of the opener. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Is there any requirement for GP GI sheet in 2mm? The agent did not provide a value hook; they went straight to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business model or procurement habits. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done to establish customer needs. |
| SL5 Qualify | 2 | pass | – | 2.0 | Is there any requirement for GP GI sheet in 2mm? The agent successfully asked if a current requirement existed, even though the answer was no. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I'll send you my number on WhatsApp. So whenever a requirement comes, Shafiq ji, please connect. This is not a committed next step; it places the onus on the customer to call back at an unspecified time. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.757 heavy | 23.4s | 7.5s | 50.1s | 7.0s | 289.7 | 0 | 9 | 9 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello
हॅलो
agent
1.8s
Hello
हॅलो
customer
2.5s
Hello
हॅलो
agent
3.2s
A N D S Fabrication?
ए एन डी एस फैब्रिकेशन?
customer
4.5s
Yes, speaking.
येस, बोल रहा हूं।
agent
5.4s
Uh sir, very good evening. Sudhir speaking from the JSW One platform.
अह सर जी, वेरी गुड इवनिंग। सुधीर बोल रहा हूं जेएसडब्ल्यू वन प्लेटफॉर्म की तरफ से।
customer
8.6s
Yes, tell me.
जी बोलिए।
agent
9.2s
This company of yours was registered on our portal for this Mumbai location and because you are doing steel procurement. Is there any requirement for GP GI sheet in 2mm?
ये आपकी कंपनी रजिस्टर्ड थी पोर्टल पर हमारे पास इस मुंबई लोकेशन एंड बिकॉज़ यू आर डूइंग स्टील प्रोक्योरमेंट। ये जीपी जीआई शीट में दो एमएम में कुछ रिक्वायरमेंट है?
customer
15.8s
Right now, there isn't.
अभी राइट नाउ तो नहीं है।
agent
17.2s
When will it come, sir?
अभी कब तक आएगा सर?
customer
18.8s
Can't say anything about it right now.
अभी इसका बोल नहीं सकते कुछ।
agent
20.2s
Oh, is yours project-based? Like when a project comes, then?
अच्छा प्रोजेक्ट बेस्ड रहता है क्या आपका? जैसे प्रोजेक्ट आता है वैसे?
customer
22.3s
Yes yes, depend on, yes it's project-based only.
हां हां डिपेंड ऑन हां प्रोजेक्ट बेस्ड पे ही है।
agent
24.2s
Okay okay okay. What did you say your name was, sir?
ओके ओके ओके। आपका आपका नाम क्या बताया सर आपने?
customer
26.2s
My name is Shafiq.
मेरा नाम शफीक।
agent
27.5s
Shafiq ji, I'll send you my number on WhatsApp. So whenever a requirement comes, Shafiq ji, please connect. Right now, the call is from a system number. A call won't connect to this. Okay?
शफीक जी, मैं आपको है ना WhatsApp पे मेरा नंबर भेज देता हूं। तो जब भी रिक्वायरमेंट आती है ना शफीक जी, आप प्लीज कनेक्ट कीजिए। अभी फिलहाल सिस्टम के नंबर से बात हो रही है। इसपे कॉल नहीं लगेगा। ओके?
customer
34.8s
Okay, okay.
ठीक है, ठीक है।
agent
35.6s
Okay then. Thank you.
ठीक है चलो। थैंक यू।