{ "ucid": "34972178964592451", "call_date": "2026-09-17", "start_time": "2026-09-17 17:22:04", "end_time": "2026-09-17 17:23:25", "duration_sec": 81, "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26", "disposition": "No_requirement", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1f202b6525817da6100560104a096a76.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1485, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178964592451__DIA1f202b6525817da6100560104a096a76.mp3", "audio_bytes": 169560, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 56.52, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello (हॅलो)\n[2s] AGENT: Hello (हॅलो)\n[3s] CUSTOMER: Hello (हॅलो)\n[3s] AGENT: A N D S Fabrication? (ए एन डी एस फैब्रिकेशन?)\n[4s] CUSTOMER: Yes, speaking. (येस, बोल रहा हूं।)\n[5s] AGENT: Uh sir, very good evening. Sudhir speaking from the JSW One platform. (अह सर जी, वेरी गुड इवनिंग। सुधीर बोल रहा हूं जेएसडब्ल्यू वन प्लेटफॉर्म की तरफ से।)\n[9s] CUSTOMER: Yes, tell me. (जी बोलिए।)\n[9s] AGENT: This company of yours was registered on our portal for this Mumbai location and because you are doing steel procurement. Is there any requirement for GP GI sheet in 2mm? (ये आपकी कंपनी रजिस्टर्ड थी पोर्टल पर हमारे पास इस मुंबई लोकेशन एंड बिकॉज़ यू आर डूइंग स्टील प्रोक्योरमेंट। ये जीपी जीआई शीट में दो एमएम में कुछ रिक्वायरमेंट है?)\n[16s] CUSTOMER: Right now, there isn't. (अभी राइट नाउ तो नहीं है।)\n[17s] AGENT: When will it come, sir? (अभी कब तक आएगा सर?)\n[19s] CUSTOMER: Can't say anything about it right now. (अभी इसका बोल नहीं सकते कुछ।)\n[20s] AGENT: Oh, is yours project-based? Like when a project comes, then? (अच्छा प्रोजेक्ट बेस्ड रहता है क्या आपका? जैसे प्रोजेक्ट आता है वैसे?)\n[22s] CUSTOMER: Yes yes, depend on, yes it's project-based only. (हां हां डिपेंड ऑन हां प्रोजेक्ट बेस्ड पे ही है।)\n[24s] AGENT: Okay okay okay. What did you say your name was, sir? (ओके ओके ओके। आपका आपका नाम क्या बताया सर आपने?)\n[26s] CUSTOMER: My name is Shafiq. (मेरा नाम शफीक।)\n[28s] AGENT: Shafiq ji, I'll send you my number on WhatsApp. So whenever a requirement comes, Shafiq ji, please connect. Right now, the call is from a system number. A call won't connect to this. Okay? (शफीक जी, मैं आपको है ना WhatsApp पे मेरा नंबर भेज देता हूं। तो जब भी रिक्वायरमेंट आती है ना शफीक जी, आप प्लीज कनेक्ट कीजिए। अभी फिलहाल सिस्टम के नंबर से बात हो रही है। इसपे कॉल नहीं लगेगा। ओके?)\n[35s] CUSTOMER: Okay, okay. (ठीक है, ठीक है।)\n[36s] AGENT: Okay then. Thank you. (ठीक है चलो। थैंक यू।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 18, "connected": 1, "audio_notes": "clear: There is some call-center background noise on the agent's side, but it does not significantly impact transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "18 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "You jumped directly to asking for a requirement, which shut down the call. Always follow the structure: ask for permission, deliver the hook to create interest, and then ask questions to understand the customer's business.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a fabrication business in Mumbai. The customer, Shafiq, stated they have no current requirement as their business is project-based. The agent offered to send their number via WhatsApp for future needs and ended the call without gathering any business intelligence.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Uh sir, very good evening. Sudhir speaking from the JSW One platform.\", \"comment\": \"The agent did not ask for permission to speak, which is a required part of the opener.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Is there any requirement for GP GI sheet in 2mm?\", \"comment\": \"The agent did not provide a value hook; they went straight to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business model or procurement habits.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was done to establish customer needs.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Is there any requirement for GP GI sheet in 2mm?\", \"comment\": \"The agent successfully asked if a current requirement existed, even though the answer was no.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I'll send you my number on WhatsApp. So whenever a requirement comes, Shafiq ji, please connect.\", \"comment\": \"This is not a committed next step; it places the onus on the customer to call back at an unspecified time.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You jumped directly to asking for a requirement, which shut down the call. Always follow the structure: ask for permission, deliver the hook to create interest, and then ask questions to understand the customer's business.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a fabrication business in Mumbai. The customer, Shafiq, stated they have no current requirement as their business is project-based. The agent offered to send their number via WhatsApp for future needs and ended the call without gathering any business intelligence.\"}", "error": null, "latency_ms": 27747, "input_tokens": 3160, "output_tokens": 741, "created_at": "2026-09-25 11:59:45", "sentiment": "positive", "sentiment_score": 0.35, "sentiment_confidence": "high", "pos": 6, "neg": 0, "lex_hits": 5, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.757, "agent_talk_sec": 23.4, "customer_talk_sec": 7.5, "dead_air_sec": 50.1, "longest_monologue_sec": 7.0, "agent_wpm": 289.7, "interruptions": 0, "agent_turns": 9, "customer_turns": 9, "discovery_qs": 7, "words_agent": 113, "words_customer": 33, "monologue_heavy": 1, "turns": [ { "ucid": "34972178964592451", "idx": 0, "speaker": "customer", "start_s": 0.67, "end_s": 1.11, "text_en": "Hello", "text_native": "हॅलो" }, { "ucid": "34972178964592451", "idx": 1, "speaker": "agent", "start_s": 1.8, "end_s": 2.2, "text_en": "Hello", "text_native": "हॅलो" }, { "ucid": "34972178964592451", "idx": 2, "speaker": "customer", "start_s": 2.51, "end_s": 2.91, "text_en": "Hello", "text_native": "हॅलो" }, { "ucid": "34972178964592451", "idx": 3, "speaker": "agent", "start_s": 3.2, "end_s": 4.2, "text_en": "A N D S Fabrication?", "text_native": "ए एन डी एस फैब्रिकेशन?" }, { "ucid": "34972178964592451", "idx": 4, "speaker": "customer", "start_s": 4.46, "end_s": 5.0, "text_en": "Yes, speaking.", "text_native": "येस, बोल रहा हूं।" }, { "ucid": "34972178964592451", "idx": 5, "speaker": "agent", "start_s": 5.36, "end_s": 8.48, "text_en": "Uh sir, very good evening. Sudhir speaking from the JSW One platform.", "text_native": "अह सर जी, वेरी गुड इवनिंग। सुधीर बोल रहा हूं जेएसडब्ल्यू वन प्लेटफॉर्म की तरफ से।" }, { "ucid": "34972178964592451", "idx": 6, "speaker": "customer", "start_s": 8.6, "end_s": 9.1, "text_en": "Yes, tell me.", "text_native": "जी बोलिए।" }, { "ucid": "34972178964592451", "idx": 7, "speaker": "agent", "start_s": 9.2, "end_s": 15.5, "text_en": "This company of yours was registered on our portal for this Mumbai location and because you are doing steel procurement. Is there any requirement for GP GI sheet in 2mm?", "text_native": "ये आपकी कंपनी रजिस्टर्ड थी पोर्टल पर हमारे पास इस मुंबई लोकेशन एंड बिकॉज़ यू आर डूइंग स्टील प्रोक्योरमेंट। ये जीपी जीआई शीट में दो एमएम में कुछ रिक्वायरमेंट है?" }, { "ucid": "34972178964592451", "idx": 8, "speaker": "customer", "start_s": 15.8, "end_s": 16.8, "text_en": "Right now, there isn't.", "text_native": "अभी राइट नाउ तो नहीं है।" }, { "ucid": "34972178964592451", "idx": 9, "speaker": "agent", "start_s": 17.2, "end_s": 18.0, "text_en": "When will it come, sir?", "text_native": "अभी कब तक आएगा सर?" }, { "ucid": "34972178964592451", "idx": 10, "speaker": "customer", "start_s": 18.8, "end_s": 20.0, "text_en": "Can't say anything about it right now.", "text_native": "अभी इसका बोल नहीं सकते कुछ।" }, { "ucid": "34972178964592451", "idx": 11, "speaker": "agent", "start_s": 20.2, "end_s": 22.2, "text_en": "Oh, is yours project-based? Like when a project comes, then?", "text_native": "अच्छा प्रोजेक्ट बेस्ड रहता है क्या आपका? जैसे प्रोजेक्ट आता है वैसे?" }, { "ucid": "34972178964592451", "idx": 12, "speaker": "customer", "start_s": 22.3, "end_s": 24.0, "text_en": "Yes yes, depend on, yes it's project-based only.", "text_native": "हां हां डिपेंड ऑन हां प्रोजेक्ट बेस्ड पे ही है।" }, { "ucid": "34972178964592451", "idx": 13, "speaker": "agent", "start_s": 24.2, "end_s": 25.8, "text_en": "Okay okay okay. What did you say your name was, sir?", "text_native": "ओके ओके ओके। आपका आपका नाम क्या बताया सर आपने?" }, { "ucid": "34972178964592451", "idx": 14, "speaker": "customer", "start_s": 26.2, "end_s": 27.2, "text_en": "My name is Shafiq.", "text_native": "मेरा नाम शफीक।" }, { "ucid": "34972178964592451", "idx": 15, "speaker": "agent", "start_s": 27.5, "end_s": 34.5, "text_en": "Shafiq ji, I'll send you my number on WhatsApp. So whenever a requirement comes, Shafiq ji, please connect. Right now, the call is from a system number. A call won't connect to this. Okay?", "text_native": "शफीक जी, मैं आपको है ना WhatsApp पे मेरा नंबर भेज देता हूं। तो जब भी रिक्वायरमेंट आती है ना शफीक जी, आप प्लीज कनेक्ट कीजिए। अभी फिलहाल सिस्टम के नंबर से बात हो रही है। इसपे कॉल नहीं लगेगा। ओके?" }, { "ucid": "34972178964592451", "idx": 16, "speaker": "customer", "start_s": 34.8, "end_s": 35.5, "text_en": "Okay, okay.", "text_native": "ठीक है, ठीक है।" }, { "ucid": "34972178964592451", "idx": 17, "speaker": "agent", "start_s": 35.6, "end_s": 36.8, "text_en": "Okay then. Thank you.", "text_native": "ठीक है चलो। थैंक यू।" } ], "steps": [ { "ucid": "34972178964592451", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Uh sir, very good evening. Sudhir speaking from the JSW One platform.", "comment": "The agent did not ask for permission to speak, which is a required part of the opener." }, { "ucid": "34972178964592451", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Is there any requirement for GP GI sheet in 2mm?", "comment": "The agent did not provide a value hook; they went straight to asking for a requirement." }, { "ucid": "34972178964592451", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "No discovery questions were asked to understand the customer's business model or procurement habits." }, { "ucid": "34972178964592451", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No USPs were pitched as no discovery was done to establish customer needs." }, { "ucid": "34972178964592451", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Is there any requirement for GP GI sheet in 2mm?", "comment": "The agent successfully asked if a current requirement existed, even though the answer was no." }, { "ucid": "34972178964592451", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "I'll send you my number on WhatsApp. So whenever a requirement comes, Shafiq ji, please connect.", "comment": "This is not a committed next step; it places the onus on the customer to call back at an unspecified time." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }