Call 34972178964576962 2026-09-17 · dhruv · 0:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise (call center) on the agent's side, but the conversation is mostly clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.36
confidence high · +0/−2
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook entirely and went straight to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer shut down the call early.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
The call ended before any USPs could be pitched.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Sir, I am speaking from JSW One MSME, from Jindal Steel Works Mumbai.
Qualify
Sir, are you looking for any requirement in sheet metal?
Summary
The agent introduced JSW One and immediately asked if the customer had a requirement for sheet metal. The customer stated they had no need at the moment. The agent then ended the call without attempting any discovery or scheduling a future follow-up.
Coaching
Always lead with a supply or price hook to create interest before asking if the customer has a requirement; this makes it harder for them to immediately say no.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, I am speaking from JSW One MSME, from Jindal Steel Works Mumbai. Agent identified themselves and the company, and the customer gave implicit permission to proceed. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook entirely and went straight to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer shut down the call early. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, are you looking for any requirement in sheet metal? Agent successfully asked if a current requirement exists, which is the core of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent used a passive closure ("Let me know if there is anything") without setting a specific next step or callback date. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.717 | 7.6s | 3.0s | 34.4s | 3.3s | 260.5 | 0 | 4 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.9s
Hello?
agent
6.4s
Venture Steel?
customer
7.6s
Yes, speaking.
हां बोल रहा हूं।
agent
8.5s
Sir, I am speaking from JSW One MSME, from Jindal Steel Works Mumbai.
सर JSW One MSME से बात कर रहा हूं मैं, Jindal Steel Works Mumbai से।
customer
12.2s
Yes, tell me.
हां बोलिए।
agent
13.3s
Sir, are you looking for any requirement in sheet metal?
सर कुछ requirement में देख रहे sheet metal में?
customer
15.9s
No no, not right now.
नहीं नहीं, अभी नहीं।
agent
17.8s
Okay. Let me know if there is anything.
ठीक है। कुछ हो तो बताना।