{
  "ucid": "34972178964576962",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 17:19:29",
  "end_time": "2026-09-17 17:20:14",
  "duration_sec": 45,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf00eeb289c058c47c2f07073517c2e85.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1487,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178964576962__DIAf00eeb289c058c47c2f07073517c2e85.mp3",
  "audio_bytes": 67608,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 22.536,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[6s] CUSTOMER: Hello?\n[6s] AGENT: Venture Steel?\n[8s] CUSTOMER: Yes, speaking.   (हां बोल रहा हूं।)\n[8s] AGENT: Sir, I am speaking from JSW One MSME, from Jindal Steel Works Mumbai.   (सर JSW One MSME से बात कर रहा हूं मैं, Jindal Steel Works Mumbai से।)\n[12s] CUSTOMER: Yes, tell me.   (हां बोलिए।)\n[13s] AGENT: Sir, are you looking for any requirement in sheet metal?   (सर कुछ requirement में देख रहे sheet metal में?)\n[16s] CUSTOMER: No no, not right now.   (नहीं नहीं, अभी नहीं।)\n[18s] AGENT: Okay. Let me know if there is anything.   (ठीक है। कुछ हो तो बताना।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise (call center) on the agent's side, but the conversation is mostly clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Always lead with a supply or price hook to create interest before asking if the customer has a requirement; this makes it harder for them to immediately say no.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced JSW One and immediately asked if the customer had a requirement for sheet metal. The customer stated they had no need at the moment. The agent then ended the call without attempting any discovery or scheduling a future follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, I am speaking from JSW One MSME, from Jindal Steel Works Mumbai.\", \"comment\": \"Agent identified themselves and the company, and the customer gave implicit permission to proceed.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent skipped the hook entirely and went straight to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer shut down the call early.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, are you looking for any requirement in sheet metal?\", \"comment\": \"Agent successfully asked if a current requirement exists, which is the core of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent used a passive closure (\\\"Let me know if there is anything\\\") without setting a specific next step or callback date.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Always lead with a supply or price hook to create interest before asking if the customer has a requirement; this makes it harder for them to immediately say no.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced JSW One and immediately asked if the customer had a requirement for sheet metal. The customer stated they had no need at the moment. The agent then ended the call without attempting any discovery or scheduling a future follow-up.\"}",
  "error": null,
  "latency_ms": 33068,
  "input_tokens": 2732,
  "output_tokens": 679,
  "created_at": "2026-09-25 11:59:58",
  "sentiment": "negative",
  "sentiment_score": -0.357,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 2,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.717,
  "agent_talk_sec": 7.6,
  "customer_talk_sec": 3.0,
  "dead_air_sec": 34.4,
  "longest_monologue_sec": 3.3,
  "agent_wpm": 260.5,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 2,
  "words_agent": 33,
  "words_customer": 11,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178964576962",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.9,
      "end_s": 6.3,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "34972178964576962",
      "idx": 1,
      "speaker": "agent",
      "start_s": 6.4,
      "end_s": 7.2,
      "text_en": "Venture Steel?",
      "text_native": "Venture Steel?"
    },
    {
      "ucid": "34972178964576962",
      "idx": 2,
      "speaker": "customer",
      "start_s": 7.6,
      "end_s": 8.4,
      "text_en": "Yes, speaking.",
      "text_native": "हां बोल रहा हूं।"
    },
    {
      "ucid": "34972178964576962",
      "idx": 3,
      "speaker": "agent",
      "start_s": 8.5,
      "end_s": 11.8,
      "text_en": "Sir, I am speaking from JSW One MSME, from Jindal Steel Works Mumbai.",
      "text_native": "सर JSW One MSME से बात कर रहा हूं मैं, Jindal Steel Works Mumbai से।"
    },
    {
      "ucid": "34972178964576962",
      "idx": 4,
      "speaker": "customer",
      "start_s": 12.2,
      "end_s": 12.8,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "34972178964576962",
      "idx": 5,
      "speaker": "agent",
      "start_s": 13.3,
      "end_s": 15.5,
      "text_en": "Sir, are you looking for any requirement in sheet metal?",
      "text_native": "सर कुछ requirement में देख रहे sheet metal में?"
    },
    {
      "ucid": "34972178964576962",
      "idx": 6,
      "speaker": "customer",
      "start_s": 15.9,
      "end_s": 17.1,
      "text_en": "No no, not right now.",
      "text_native": "नहीं नहीं, अभी नहीं।"
    },
    {
      "ucid": "34972178964576962",
      "idx": 7,
      "speaker": "agent",
      "start_s": 17.8,
      "end_s": 19.1,
      "text_en": "Okay. Let me know if there is anything.",
      "text_native": "ठीक है। कुछ हो तो बताना।"
    }
  ],
  "steps": [
    {
      "ucid": "34972178964576962",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, I am speaking from JSW One MSME, from Jindal Steel Works Mumbai.",
      "comment": "Agent identified themselves and the company, and the customer gave implicit permission to proceed."
    },
    {
      "ucid": "34972178964576962",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent skipped the hook entirely and went straight to asking for a requirement."
    },
    {
      "ucid": "34972178964576962",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer shut down the call early."
    },
    {
      "ucid": "34972178964576962",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched."
    },
    {
      "ucid": "34972178964576962",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, are you looking for any requirement in sheet metal?",
      "comment": "Agent successfully asked if a current requirement exists, which is the core of this step."
    },
    {
      "ucid": "34972178964576962",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent used a passive closure (\"Let me know if there is anything\") without setting a specific next step or callback date."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}