Call 34972178964535981 2026-09-17 · dhruv · 1:03
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Does_not_deal_Steel | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: clear: Some background office noise is present on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.06
confidence high · +9/−3
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a supply or price hook, instead moving directly to a qualifying question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent did not ask any of the six required discovery questions before the customer deferred the conversation.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No discovery was conducted, and consequently, no USPs were pitched.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Sir, I'm calling from JSW One MSME. Am I speaking with Sujit Entrance Automation?
Qualify
sir I had called so as to understand if you are looking for any requirement in sheet metals, sir?
Summary
The agent contacted a manufacturing lead ('Sujit Entrance Automation') about sheet metal requirements. The customer stated they had no immediate need but would check with their production team for future plans. The agent successfully established a clear next step by scheduling a follow-up call at the end of the month.
Coaching
After your introduction, deliver the supply or price hook to give the customer a reason to engage before you ask if they have a requirement.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, I'm calling from JSW One MSME. Am I speaking with Sujit Entrance Automation? Agent successfully introduced themself, the company, and confirmed the customer's identity. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a supply or price hook, instead moving directly to a qualifying question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any of the six required discovery questions before the customer deferred the conversation. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted, and consequently, no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | sir I had called so as to understand if you are looking for any requirement in sheet metals, sir? Agent successfully asked about a current requirement, fulfilling the intent of the step. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | shall I give you a follow-up call at the month end? Agent secured customer agreement for a specific next step (a call at month-end). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.633 | 15.7s | 9.1s | 38.2s | 3.8s | 286.6 | 0 | 8 | 8 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello.
हॅलो.
agent
0.9s
Hello.
हॅलो.
customer
1.4s
Yes?
हां?
agent
1.9s
Sir, I was calling from JSW One, Sujit...
सर JSW One से बात कर रहा था, सुजीत...
customer
3.7s
Hello?
हॅलो?
agent
4.2s
Sir, I'm calling from JSW One MSME. Am I speaking with Sujit Entrance Automation?
सर JSW One MSME से बात कर रहा हूं। सुजीत एंट्रेंस ऑटोमेशन में बात हो रही है?
customer
8.0s
Yes sir, yes.
हां जी सर, हां जी।
agent
9.0s
Um, sir I had called so as to understand if you are looking for any requirement in sheet metals, sir?
अं, सर मैंने कॉल किया था so as to understand कुछ requirement में देख रहे हैं सर sheet metals में?
customer
13.3s
No sir, right now there is no requirement, sir.
नहीं सर, अभी तो कुछ नहीं requirement सर।
agent
15.6s
Okay. And for the coming month, any purchase planning?
Okay. And for coming month कुछ purchase planning?
customer
17.7s
Um, I will have to check that with production.
अं, वो तो check करना पड़ेगा production से मुझे।
agent
20.1s
Understood. I'll do one thing sir, shall I give you a follow-up call at the month end?
Understood. मैं एक काम करता हूं सर, एक बार ना month end में एक follow-up call करूं आपको मैं?
customer
23.4s
Yes, that will work, sir. Do call.
हां, चलेगा ना सर। कीजिएगा ना।
agent
24.8s
Done sir. Okay.
Done सर। ठीक है।
customer
25.7s
Okay, then. Thank you.
Okay, चलो। Thank you.
agent
26.9s
Thank you.