{
  "ucid": "34972178964535981",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 17:12:39",
  "end_time": "2026-09-17 17:13:42",
  "duration_sec": 63,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Does_not_deal_Steel",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc08176a9b6d3e62044c28131be3b46bc.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1488,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178964535981__DIAc08176a9b6d3e62044c28131be3b46bc.mp3",
  "audio_bytes": 124200,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 41.4,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (हॅलो.)\n[1s] AGENT: Hello.   (हॅलो.)\n[1s] CUSTOMER: Yes?   (हां?)\n[2s] AGENT: Sir, I was calling from JSW One, Sujit...   (सर JSW One से बात कर रहा था, सुजीत...)\n[4s] CUSTOMER: Hello?   (हॅलो?)\n[4s] AGENT: Sir, I'm calling from JSW One MSME. Am I speaking with Sujit Entrance Automation?   (सर JSW One MSME से बात कर रहा हूं। सुजीत एंट्रेंस ऑटोमेशन में बात हो रही है?)\n[8s] CUSTOMER: Yes sir, yes.   (हां जी सर, हां जी।)\n[9s] AGENT: Um, sir I had called so as to understand if you are looking for any requirement in sheet metals, sir?   (अं, सर मैंने कॉल किया था so as to understand कुछ requirement में देख रहे हैं सर sheet metals में?)\n[13s] CUSTOMER: No sir, right now there is no requirement, sir.   (नहीं सर, अभी तो कुछ नहीं requirement सर।)\n[16s] AGENT: Okay. And for the coming month, any purchase planning?   (Okay. And for coming month कुछ purchase planning?)\n[18s] CUSTOMER: Um, I will have to check that with production.   (अं, वो तो check करना पड़ेगा production से मुझे।)\n[20s] AGENT: Understood. I'll do one thing sir, shall I give you a follow-up call at the month end?   (Understood. मैं एक काम करता हूं सर, एक बार ना month end में एक follow-up call करूं आपको मैं?)\n[23s] CUSTOMER: Yes, that will work, sir. Do call.   (हां, चलेगा ना सर। कीजिएगा ना।)\n[25s] AGENT: Done sir. Okay.   (Done सर। ठीक है।)\n[26s] CUSTOMER: Okay, then. Thank you.   (Okay, चलो। Thank you.)\n[27s] AGENT: Thank you.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 16,
  "connected": 1,
  "audio_notes": "clear: Some background office noise is present on the agent's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "16 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "After your introduction, deliver the supply or price hook to give the customer a reason to engage before you ask if they have a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a manufacturing lead ('Sujit Entrance Automation') about sheet metal requirements. The customer stated they had no immediate need but would check with their production team for future plans. The agent successfully established a clear next step by scheduling a follow-up call at the end of the month.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, I'm calling from JSW One MSME. Am I speaking with Sujit Entrance Automation?\", \"comment\": \"Agent successfully introduced themself, the company, and confirmed the customer's identity.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not deliver a supply or price hook, instead moving directly to a qualifying question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent did not ask any of the six required discovery questions before the customer deferred the conversation.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was conducted, and consequently, no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"sir I had called so as to understand if you are looking for any requirement in sheet metals, sir?\", \"comment\": \"Agent successfully asked about a current requirement, fulfilling the intent of the step.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"shall I give you a follow-up call at the month end?\", \"comment\": \"Agent secured customer agreement for a specific next step (a call at month-end).\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"After your introduction, deliver the supply or price hook to give the customer a reason to engage before you ask if they have a requirement.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a manufacturing lead ('Sujit Entrance Automation') about sheet metal requirements. The customer stated they had no immediate need but would check with their production team for future plans. The agent successfully established a clear next step by scheduling a follow-up call at the end of the month.\"}",
  "error": null,
  "latency_ms": 29430,
  "input_tokens": 3025,
  "output_tokens": 714,
  "created_at": "2026-09-25 11:59:57",
  "sentiment": "neutral",
  "sentiment_score": 0.062,
  "sentiment_confidence": "high",
  "pos": 9,
  "neg": 3,
  "lex_hits": 6,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.633,
  "agent_talk_sec": 15.7,
  "customer_talk_sec": 9.1,
  "dead_air_sec": 38.2,
  "longest_monologue_sec": 3.8,
  "agent_wpm": 286.6,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 8,
  "discovery_qs": 4,
  "words_agent": 75,
  "words_customer": 35,
  "monologue_heavy": 0,
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    {
      "ucid": "34972178964535981",
      "idx": 0,
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      "start_s": 0.0,
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      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "34972178964535981",
      "idx": 1,
      "speaker": "agent",
      "start_s": 0.91,
      "end_s": 1.31,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "34972178964535981",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.41,
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      "text_en": "Yes?",
      "text_native": "हां?"
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      "ucid": "34972178964535981",
      "idx": 3,
      "speaker": "agent",
      "start_s": 1.91,
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      "text_en": "Sir, I was calling from JSW One, Sujit...",
      "text_native": "सर JSW One से बात कर रहा था, सुजीत..."
    },
    {
      "ucid": "34972178964535981",
      "idx": 4,
      "speaker": "customer",
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      "text_en": "Hello?",
      "text_native": "हॅलो?"
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      "idx": 5,
      "speaker": "agent",
      "start_s": 4.21,
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      "text_en": "Sir, I'm calling from JSW One MSME. Am I speaking with Sujit Entrance Automation?",
      "text_native": "सर JSW One MSME से बात कर रहा हूं। सुजीत एंट्रेंस ऑटोमेशन में बात हो रही है?"
    },
    {
      "ucid": "34972178964535981",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.01,
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      "text_en": "Yes sir, yes.",
      "text_native": "हां जी सर, हां जी।"
    },
    {
      "ucid": "34972178964535981",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.01,
      "end_s": 12.81,
      "text_en": "Um, sir I had called so as to understand if you are looking for any requirement in sheet metals, sir?",
      "text_native": "अं, सर मैंने कॉल किया था so as to understand कुछ requirement में देख रहे हैं सर sheet metals में?"
    },
    {
      "ucid": "34972178964535981",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.31,
      "end_s": 15.21,
      "text_en": "No sir, right now there is no requirement, sir.",
      "text_native": "नहीं सर, अभी तो कुछ नहीं requirement सर।"
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      "ucid": "34972178964535981",
      "idx": 9,
      "speaker": "agent",
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      "text_en": "Okay. And for the coming month, any purchase planning?",
      "text_native": "Okay. And for coming month कुछ purchase planning?"
    },
    {
      "ucid": "34972178964535981",
      "idx": 10,
      "speaker": "customer",
      "start_s": 17.71,
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      "text_en": "Um, I will have to check that with production.",
      "text_native": "अं, वो तो check करना पड़ेगा production से मुझे।"
    },
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      "ucid": "34972178964535981",
      "idx": 11,
      "speaker": "agent",
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      "text_en": "Understood. I'll do one thing sir, shall I give you a follow-up call at the month end?",
      "text_native": "Understood. मैं एक काम करता हूं सर, एक बार ना month end में एक follow-up call करूं आपको मैं?"
    },
    {
      "ucid": "34972178964535981",
      "idx": 12,
      "speaker": "customer",
      "start_s": 23.41,
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      "text_en": "Yes, that will work, sir. Do call.",
      "text_native": "हां, चलेगा ना सर। कीजिएगा ना।"
    },
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      "ucid": "34972178964535981",
      "idx": 13,
      "speaker": "agent",
      "start_s": 24.81,
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      "text_en": "Done sir. Okay.",
      "text_native": "Done सर। ठीक है।"
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      "ucid": "34972178964535981",
      "idx": 14,
      "speaker": "customer",
      "start_s": 25.71,
      "end_s": 26.81,
      "text_en": "Okay, then. Thank you.",
      "text_native": "Okay, चलो। Thank you."
    },
    {
      "ucid": "34972178964535981",
      "idx": 15,
      "speaker": "agent",
      "start_s": 26.91,
      "end_s": 27.41,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "34972178964535981",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, I'm calling from JSW One MSME. Am I speaking with Sujit Entrance Automation?",
      "comment": "Agent successfully introduced themself, the company, and confirmed the customer's identity."
    },
    {
      "ucid": "34972178964535981",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not deliver a supply or price hook, instead moving directly to a qualifying question."
    },
    {
      "ucid": "34972178964535981",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent did not ask any of the six required discovery questions before the customer deferred the conversation."
    },
    {
      "ucid": "34972178964535981",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was conducted, and consequently, no USPs were pitched."
    },
    {
      "ucid": "34972178964535981",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "sir I had called so as to understand if you are looking for any requirement in sheet metals, sir?",
      "comment": "Agent successfully asked about a current requirement, fulfilling the intent of the step."
    },
    {
      "ucid": "34972178964535981",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "shall I give you a follow-up call at the month end?",
      "comment": "Agent secured customer agreement for a specific next step (a call at month-end)."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}