Call 34972178964519811 2026-09-17 · sudeeps · 0:56
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.32
confidence high · +9/−1
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission or if it was a good time to talk, which is a required part of the opener.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Customer stated no requirement, and the call ended before any of the 6 core discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
When there is, we will call you.
did well
Qualify
Do you have any requirement in steel? In coated material?
Summary
The agent contacted a lead from a portal registration and, after introductions, asked directly for a requirement in coated material. The customer stated they had no current need and would call back when one arose. The agent accepted this and ended the call after offering to share his contact number via WhatsApp.
Coaching
You missed the hook entirely; instead of just asking for a requirement, lead with a specific benefit like price or availability to create interest for future needs.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission or if it was a good time to talk, which is a required part of the opener. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Customer stated no requirement, and the call ended before any of the 6 core discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement in steel? In coated material? Agent successfully asked if a current requirement exists, fulfilling the primary intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
No committed next step was established; agent only offered to send his number after the customer deflected. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | When there is, we will call you. |
Okay, okay. I'll forward the number on WhatsApp. Save that number. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.779 heavy | 18.3s | 5.2s | 32.5s | 8.6s | 255.7 | 0 | 4 | 5 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
1.7s
Hello, Mr. Jeevan Bhandare from Jeevan Industries?
customer
4.0s
Yes, tell me sir.
हां बोलो सर।
agent
4.9s
Jeevan sir, this is Sudeep speaking from JSW One MSME, Jindal Steel. Your company was registered on our portal. We were making a follow-up call regarding steel procurement. Do you have any requirement in steel? In coated material?
Jeevan sir, Sudeep बोल रहा हूं JSW One MSME से, Jindal Steel. ये आपका company registered था portal पर हमारे। Steel procurement को लेके follow-up call कर रहे थे। Steel में कुछ requirement है आपको? Coated material में?
customer
13.8s
No sir.
नहीं सर।
agent
14.8s
Okay. When might it come? Any idea? Otherwise, I'll schedule a second call.
Okay. कब तक आ सकती है? Any idea? वैसे फिर second call रखता हूं मैं।
customer
18.2s
No sir, nothing like that. When there is, we will call you.
नहीं सर, ऐसा कुछ नहीं है। जब होता है तो call करेंगे आपको।
agent
21.0s
Okay, okay. I'll forward the number on WhatsApp. Save that number. This is the system's number, Jeevan ji. Okay?
Okay, okay. मैं number forward कर देता हूं WhatsApp पे। वो number save कर लो। ये system का number है Jeevan ji. Okay?
customer
25.8s
Okay. Thank you.
ठीक है। Thank you.