{ "ucid": "34972178964519811", "call_date": "2026-09-17", "start_time": "2026-09-17 17:09:58", "end_time": "2026-09-17 17:10:54", "duration_sec": 56, "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26", "disposition": "No_requirement", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAcdb31986fc20378a4790a8d3c02103d7.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1490, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178964519811__DIAcdb31986fc20378a4790a8d3c02103d7.mp3", "audio_bytes": 110376, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 36.792, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello, Mr. Jeevan Bhandare from Jeevan Industries?\n[4s] CUSTOMER: Yes, tell me sir. (हां बोलो सर।)\n[5s] AGENT: Jeevan sir, this is Sudeep speaking from JSW One MSME, Jindal Steel. Your company was registered on our portal. We were making a follow-up call regarding steel procurement. Do you have any requirement in steel? In coated material? (Jeevan sir, Sudeep बोल रहा हूं JSW One MSME से, Jindal Steel. ये आपका company registered था portal पर हमारे। Steel procurement को लेके follow-up call कर रहे थे। Steel में कुछ requirement है आपको? Coated material में?)\n[14s] CUSTOMER: No sir. (नहीं सर।)\n[15s] AGENT: Okay. When might it come? Any idea? Otherwise, I'll schedule a second call. (Okay. कब तक आ सकती है? Any idea? वैसे फिर second call रखता हूं मैं।)\n[18s] CUSTOMER: No sir, nothing like that. When there is, we will call you. (नहीं सर, ऐसा कुछ नहीं है। जब होता है तो call करेंगे आपको।)\n[21s] AGENT: Okay, okay. I'll forward the number on WhatsApp. Save that number. This is the system's number, Jeevan ji. Okay? (Okay, okay. मैं number forward कर देता हूं WhatsApp पे। वो number save कर लो। ये system का number है Jeevan ji. Okay?)\n[26s] CUSTOMER: Okay. Thank you. (ठीक है। Thank you.)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 9, "connected": 1, "audio_notes": "clear: There is some minor background noise on the agent's side, but it does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "9 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "You missed the hook entirely; instead of just asking for a requirement, lead with a specific benefit like price or availability to create interest for future needs.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a lead from a portal registration and, after introductions, asked directly for a requirement in coated material. The customer stated they had no current need and would call back when one arose. The agent accepted this and ended the call after offering to share his contact number via WhatsApp.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission or if it was a good time to talk, which is a required part of the opener.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not deliver a supply or price hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Customer stated no requirement, and the call ended before any of the 6 core discovery questions could be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement in steel? In coated material?\", \"comment\": \"Agent successfully asked if a current requirement exists, fulfilling the primary intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No committed next step was established; agent only offered to send his number after the customer deflected.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed the hook entirely; instead of just asking for a requirement, lead with a specific benefit like price or availability to create interest for future needs.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"When there is, we will call you.\", \"response\": \"Okay, okay. I'll forward the number on WhatsApp. Save that number.\"}], \"call_summary\": \"The agent contacted a lead from a portal registration and, after introductions, asked directly for a requirement in coated material. The customer stated they had no current need and would call back when one arose. The agent accepted this and ended the call after offering to share his contact number via WhatsApp.\"}", "error": null, "latency_ms": 32272, "input_tokens": 2912, "output_tokens": 757, "created_at": "2026-09-25 12:00:06", "sentiment": "positive", "sentiment_score": 0.321, "sentiment_confidence": "high", "pos": 9, "neg": 1, "lex_hits": 6, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.779, "agent_talk_sec": 18.3, "customer_talk_sec": 5.2, "dead_air_sec": 32.5, "longest_monologue_sec": 8.6, "agent_wpm": 255.7, "interruptions": 0, "agent_turns": 4, "customer_turns": 5, "discovery_qs": 6, "words_agent": 78, "words_customer": 22, "monologue_heavy": 1, "turns": [ { "ucid": "34972178964519811", "idx": 0, "speaker": "customer", "start_s": 0.87, "end_s": 1.27, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "34972178964519811", "idx": 1, "speaker": "agent", "start_s": 1.7, "end_s": 3.83, "text_en": "Hello, Mr. Jeevan Bhandare from Jeevan Industries?", "text_native": "Hello, Mr. Jeevan Bhandare from Jeevan Industries?" }, { "ucid": "34972178964519811", "idx": 2, "speaker": "customer", "start_s": 4.0, "end_s": 4.73, "text_en": "Yes, tell me sir.", "text_native": "हां बोलो सर।" }, { "ucid": "34972178964519811", "idx": 3, "speaker": "agent", "start_s": 4.9, "end_s": 13.5, "text_en": "Jeevan sir, this is Sudeep speaking from JSW One MSME, Jindal Steel. Your company was registered on our portal. We were making a follow-up call regarding steel procurement. Do you have any requirement in steel? In coated material?", "text_native": "Jeevan sir, Sudeep बोल रहा हूं JSW One MSME से, Jindal Steel. ये आपका company registered था portal पर हमारे। Steel procurement को लेके follow-up call कर रहे थे। Steel में कुछ requirement है आपको? Coated material में?" }, { "ucid": "34972178964519811", "idx": 4, "speaker": "customer", "start_s": 13.77, "end_s": 14.27, "text_en": "No sir.", "text_native": "नहीं सर।" }, { "ucid": "34972178964519811", "idx": 5, "speaker": "agent", "start_s": 14.84, "end_s": 17.84, "text_en": "Okay. When might it come? Any idea? Otherwise, I'll schedule a second call.", "text_native": "Okay. कब तक आ सकती है? Any idea? वैसे फिर second call रखता हूं मैं।" }, { "ucid": "34972178964519811", "idx": 6, "speaker": "customer", "start_s": 18.24, "end_s": 20.8, "text_en": "No sir, nothing like that. When there is, we will call you.", "text_native": "नहीं सर, ऐसा कुछ नहीं है। जब होता है तो call करेंगे आपको।" }, { "ucid": "34972178964519811", "idx": 7, "speaker": "agent", "start_s": 21.0, "end_s": 25.54, "text_en": "Okay, okay. I'll forward the number on WhatsApp. Save that number. This is the system's number, Jeevan ji. Okay?", "text_native": "Okay, okay. मैं number forward कर देता हूं WhatsApp पे। वो number save कर लो। ये system का number है Jeevan ji. Okay?" }, { "ucid": "34972178964519811", "idx": 8, "speaker": "customer", "start_s": 25.84, "end_s": 26.84, "text_en": "Okay. Thank you.", "text_native": "ठीक है। Thank you." } ], "steps": [ { "ucid": "34972178964519811", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not ask for permission or if it was a good time to talk, which is a required part of the opener." }, { "ucid": "34972178964519811", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not deliver a supply or price hook, instead jumping directly to asking for a requirement." }, { "ucid": "34972178964519811", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "Customer stated no requirement, and the call ended before any of the 6 core discovery questions could be asked." }, { "ucid": "34972178964519811", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No USPs were pitched as no discovery was conducted." }, { "ucid": "34972178964519811", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Do you have any requirement in steel? In coated material?", "comment": "Agent successfully asked if a current requirement exists, fulfilling the primary intent of this step." }, { "ucid": "34972178964519811", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No committed next step was established; agent only offered to send his number after the customer deflected." } ], "objections": [ { "ucid": "34972178964519811", "obj_type": "send_price_will_think", "state": "mishandled", "evidence": "When there is, we will call you.", "response": "Okay, okay. I'll forward the number on WhatsApp. Save that number." } ], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }