Call 34972178964501041 2026-09-17 · sudeeps · 0:49
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 9 turns, clean transcript (0% inaudible) | English | 9 | supply_led (campaign_name:medium) |
Audio: clear: Some minor background noise is present, but the speech is easily understandable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.40
confidence high · +0/−2
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent introduced themself and the company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a supply or price hook, instead jumping directly to a qualifying question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call was shut down by the customer early.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 79% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Just wanted to understand is there any live requirement in steel?
Summary
The agent contacted a lead from a fabrication company, introduced JSW One, and immediately asked about a current steel requirement. The customer stated they had no need at the moment, and the call ended without any discovery or a next step being established.
Coaching
You must ask for permission and deliver the supply-led hook to build interest before asking if the customer has a requirement; jumping straight to the question resulted in an immediate shutdown.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Tahir ji, Sudeep here from JSW One MSME, we are in iron and steel. The agent introduced themself and the company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a supply or price hook, instead jumping directly to a qualifying question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call was shut down by the customer early. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Just wanted to understand is there any live requirement in steel? The agent successfully asked if a current requirement exists, even though it was premature. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
No next step was proposed after the customer stated they had no requirement. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.792 heavy | 11.4s | 3.0s | 34.6s | 5.9s | 268.4 | 0 | 5 | 4 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
3.5s
Hello.
customer
4.1s
Hello.
agent
4.8s
Mr. Tahir from Safety Fabrication?
customer
6.9s
Yes.
agent
7.6s
Tahir ji, Sudeep here from JSW One MSME, we are in iron and steel.
customer
11.5s
Regarding?
agent
12.6s
Sir, your company was registered on the portal, sir, and this was in reference with your steel procurement. Just wanted to understand is there any live requirement in steel?
Sir, ye aapka company registered tha sir portal par and this was in reference with your steel procurement. Just wanted to understand is there any live requirement in steel?
customer
19.0s
No, not required right now.
agent
21.6s
Huh? Sorry?