{
  "ucid": "34972178964501041",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 17:06:50",
  "end_time": "2026-09-17 17:07:39",
  "duration_sec": 49,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "No_requirement",
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  "ingested_at": "2026-09-24 11:52:36.999815+00",
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  "english_text": "[4s] AGENT: Hello.\n[4s] CUSTOMER: Hello.\n[5s] AGENT: Mr. Tahir from Safety Fabrication?\n[7s] CUSTOMER: Yes.\n[8s] AGENT: Tahir ji, Sudeep here from JSW One MSME, we are in iron and steel.\n[12s] CUSTOMER: Regarding?\n[13s] AGENT: Sir, your company was registered on the portal, sir, and this was in reference with your steel procurement. Just wanted to understand is there any live requirement in steel?   (Sir, ye aapka company registered tha sir portal par and this was in reference with your steel procurement. Just wanted to understand is there any live requirement in steel?)\n[19s] CUSTOMER: No, not required right now.\n[22s] AGENT: Huh? Sorry?",
  "language": "English",
  "languages": "[\"English\", \"Hindi\"]",
  "turn_count": 9,
  "connected": 1,
  "audio_notes": "clear: Some minor background noise is present, but the speech is easily understandable.",
  "transcript_status": "ok",
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  "band": "green",
  "band_reason": "9 turns, clean transcript (0% inaudible)",
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  "status": "ok",
  "model": "gemini-2.5-pro",
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  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
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  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
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  "pitch_coaching_note": "You must ask for permission and deliver the supply-led hook to build interest before asking if the customer has a requirement; jumping straight to the question resulted in an immediate shutdown.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
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  "call_summary": "The agent contacted a lead from a fabrication company, introduced JSW One, and immediately asked about a current steel requirement. The customer stated they had no need at the moment, and the call ended without any discovery or a next step being established.",
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  "latency_ms": 26683,
  "input_tokens": 2733,
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  "created_at": "2026-09-25 12:00:12",
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      "text_en": "Mr. Tahir from Safety Fabrication?",
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      "text_en": "Yes.",
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      "text_en": "Tahir ji, Sudeep here from JSW One MSME, we are in iron and steel.",
      "text_native": "Tahir ji, Sudeep here from JSW One MSME, we are in iron and steel."
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      "text_en": "Regarding?",
      "text_native": "Regarding?"
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      "text_en": "Sir, your company was registered on the portal, sir, and this was in reference with your steel procurement. Just wanted to understand is there any live requirement in steel?",
      "text_native": "Sir, ye aapka company registered tha sir portal par and this was in reference with your steel procurement. Just wanted to understand is there any live requirement in steel?"
    },
    {
      "ucid": "34972178964501041",
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      "text_en": "No, not required right now.",
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      "text_en": "Huh? Sorry?",
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      "evidence": "Tahir ji, Sudeep here from JSW One MSME, we are in iron and steel.",
      "comment": "The agent introduced themself and the company but did not ask for permission to speak."
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      "ucid": "34972178964501041",
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      "evidence": "Just wanted to understand is there any live requirement in steel?",
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    {
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      "step_id": "SL6",
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    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
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}