Call 34972178964497171 2026-09-17 · Ronak Mehta · 7:20
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 108 turns, clean transcript (0% inaudible) | Hindi | 108 | supply_led (campaign_name:medium) |
Audio: clear: The customer's voice is occasionally muffled or distant, but the conversation is largely understandable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
mismatched
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: trader
MOQ: None MT None
3 · Supply
US
not_in_stockyard
Customer inquired about GC (Galvanised Corrugated) sheets 0.16mm, which the agent had to check for availability, implying it's not a standard stockyard item.
4 · Sentiment
the CUSTOMER
0.06
confidence high · +24/−20
from 48 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but failed to ask for permission to speak, jumping directly into asking for requirements.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook; instead, he opened with a direct product dump and requirement check, which is against the script's intent.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−1.0 pts
Discovery (6 Qs)
The agent asked what the customer manufactures (Q1), which led to end application (Q2), and asked about current brands (Q4). However, monthly tonnage, JSW share, and payment terms were not discussed.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
did well
Qualify
[145s] CUSTOMER: So can you find out and tell me about point one six? Ten feet and twelve feet. ... [192s] AGENT: And how many-कितने टन रहेगा आपका ये
Closure with next step
[220s] AGENT: Okay. I will check and let you know.
Summary
The customer initially stated no requirement but then inquired about a specific, non-standard product (GC corrugated sheets, 0.16mm). The agent captured the detailed specifications but could not confirm availability on the call. The customer's requested quantity per SKU (2.5T) was below the agent's stated single-SKU MOQ (5T). The call ended with the agent promising to check stock and feasibility and revert to the customer.
Coaching
You must follow the call structure: always open by asking for permission before jumping to requirements, and complete discovery before you pitch any products or USPs.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | [3s] AGENT: Yes, I am Rohit Mehta calling from JSW One. Do you have any requirement for PPGI coil or any other requirement for CR sheets right now? The agent identified himself and the company but failed to ask for permission to speak, jumping directly into asking for requirements. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | [3s] AGENT: Do you have any requirement for PPGI coil or any other requirement for CR sheets right now? The agent did not lead with a supply or price hook; instead, he opened with a direct product dump and requirement check, which is against the script's intent. |
| SL3 Discovery (6 Qs) | 2 | partial | 3 | 1.0 | [238s] AGENT: And what do you manufacture with this, sir? ... [210s] AGENT: Which brand do you usually take? The agent asked what the customer manufactures (Q1), which led to end application (Q2), and asked about current brands (Q4). However, monthly tonnage, JSW share, and payment terms were not discussed. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 | [35s] AGENT: Yes sir, JSW will directly get into a vendorship with you. Along with that, the material you get will be prime instead of mix or The agent pitched only one generic USP (prime material) before any discovery had taken place, and did not pitch any other USPs later in the call. |
| SL5 Qualify | 2 | pass | – | 2.0 | [145s] CUSTOMER: So can you find out and tell me about point one six? Ten feet and twelve feet. ... [192s] AGENT: And how many-कितने टन रहेगा आपका ये दोनों का? After the customer initiated an inquiry, the agent successfully captured the product (GC sheets), thickness (0.16mm), width (800mm), length (10/12ft), quantity (2.5T+2.5T), and location (Varanasi). |
| SL6 Closure with next step | 1 | pass | – | 1.0 | [220s] AGENT: Okay. I will check and let you know. The agent committed to a clear next step of checking availability for the customer's specific requirement and reverting back. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | handled | [18s] CUSTOMER: No no, for now, we have made arrangements from where we usually procure. |
[22s] AGENT: Okay. Try with JSW once, sir. |
| send_price_will_think | handled | [109s] CUSTOMER: No, I mean, do you sell, I mean, do you deal in it or not, that's what I'm asking you for now. |
[220s] AGENT: Okay. I will check and let you know. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.522 | 99.4s | 91.0s | 249.6s | 5.6s | 316.9 | 0 | 53 | 55 | 27 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
agent
1.5s
Am I speaking with Kamal Steel?
Kamal Steel से बात हो रही है?
customer
3.1s
Yes, brother.
जी भईया।
agent
3.3s
Yes, I am Rohit Mehta calling from JSW One. Do you have any requirement for PPGI coil or any other requirement for CR sheets right now?
जी, मैं रोहित मेहता बात कर रहा हूं JSW One से। कुछ अभी PPGI coil में कुछ रिक्वायरमेंट आ रहा है या दूसरे कुछ CR sheets में कुछ रिक्वायरमेंट आ रही है अभी आपको?
customer
9.2s
No brother, right now there is no requirement.
नहीं भईया, अभी फिलहाल तो कोई रिक्वायरमेंट नहीं है।
agent
11.8s
So what do you deal in, sir? I mean HR, CR...
मतलब किस चीज में डील करते हैं सर आप? मतलब HR, CR...
customer
13.9s
In PPGI.
PPGI में।
agent
15.3s
Okay, PPGI. And like, has the procurement been done or are you planning for it now or?
Okay, PPGI. और अभी like कुछ हो गया है procurement या फिर कैसा है अभी प्लान कर रहे हैं या फिर?
customer
18.5s
No no, for now, we have made arrangements from where we usually procure.
नहीं नहीं, अभी तो फिलहाल तो हम लोग जहां से लेते हैं वहां से arrangements हो गई हैं।
agent
21.8s
Okay. Try with JSW once, sir. We have your account with us since two thousand twenty-five. But nothing has been initiated yet.
अच्छा। एक बार JSW के साथ भी आप करके देखिए सर। आपका अकाउंट है हमारे पास दो हज़ार पच्चीस से। बट अभी तक कुछ initiate नहीं हुआ है।
customer
27.9s
Yes, yes. I had seen your profile on Instagram, so I had, uh, reached out once through that.
जी जी। मैंने आपका वो Instagram पे प्रोफाइल देखा था तो मैंने उससे एक बार वो किया था, reach out किया था।
agent
32.2s
Okay.
ठीक है।
customer
32.5s
Okay. I'll see, if something comes up, I'll plan and let you know.
Okay. मैं देखता हूं कुछ होता है तो मैं प्लान करता हूं तो बताता हूं।
agent
35.1s
Yes sir, JSW will directly get into a vendorship with you. Along with that, the material you get will be prime instead of mix or
Yes sir, JSW आपके साथ डायरेक्टली वेंडरशिप में भी आ जाएगी। साथ-साथ में जो मटेरियल है आपको prime मिलेगा instead of mix या फिर
customer
40.2s
So in JSW, do you also keep GC?
तो JSW में आप GC भी रखते हो?
agent
42.3s
What do we keep?
क्या रखते हैं?
customer
43.1s
GC, GC.
agent
44.6s
GC?
customer
45.6s
Not coil, GC.
Coil नहीं, GC.
agent
47.1s
We keep GP, GI, sir. Okay? And we have PPGL products.
हम सर GP, GI रखते हैं सर। Okay? और PPGL products हैं हमारे पास।
customer
50.2s
Yes, that's what I was clarifying. Like JSW's Vishwas comes, right...
हां, वही मैं क्लियर कर रहा था। जैसे JSW का आता है ना वो विश्वास...
agent
53.3s
Uh, are you talking about color, sir?
अह, कलर में बोल रहे हो आप सर?
customer
54.8s
No no, the GI corrugated sheet that comes, the 2.75 inch foot one, the 32-inch one.
नहीं नहीं, GI sheet जो corrugated आती है पौने तीन इंच फुट वाली, बत्तीस इंची वाली।
agent
57.6s
Yes, corrugated sheets, corrugated sheets sir.
हां, corrugated sheets, corrugated sheets सर।
customer
59.0s
Okay.
customer
100.3s
That's what I'm asking, do you deal in that?
वही मैं पूछ रहा हूं कि आप उसमें deal करते हो क्या?
agent
102.1s
I will have to check the availability once, sir. Okay? So if you send it to me on WhatsApp, I will be able to check.
एक बार सर मुझे चेक करना पड़ेगा अवेलेबिलिटी क्या है। Okay? तो मुझे अगर आप WhatsApp पे भेजेंगे ना तो मैं चेक कर सकूंगा।
customer
105.8s
Okay.
अच्छा।
agent
106.1s
But if you want to purchase this now, should I check accordingly? Or if there is any upcoming requirement...
बट ये अभी आपको परचेस करना है तो मैं वैसे चेक कराऊं? या फिर अगर आगे आने वाली हो कोई रिक्वायरमेंट...
customer
108.9s
No, I mean, do you sell, I mean, do you deal in it or not, that's what I'm asking you for now.
नहीं, मतलब आप सेल, मतलब आप deal करते हो कि नहीं मैं आपसे ये पूछ रहा हूं फिलहाल तो।
agent
112.0s
Yes sir, we deal in it. But we'll have to check the stock availability.
हां सर, deal करते हैं। बट वो अवेलेबिलिटी स्टॉक चेक करना पड़ेगा।
customer
114.4s
And what is its MOQ?
और MOQ क्या है उसका?
agent
115.3s
MOQ is five tons, sir.
MOQ पांच टन सर।
customer
117.2s
Five tons is the minimum?
पांच टन मिनिमम है?
agent
118.4s
Yes, minimum is five tons.
Yes, मिनिमम पांच टन है।
customer
119.6s
And where will the material be dispatched from?
और ये dispatch कहां से होगा मटेरियल?
agent
121.3s
Your location is...
आपका है लोकेशन...
customer
122.6s
Varanasi is our location.
वाराणसी है हमारा लोकेशन।
agent
123.8s
For Varanasi, it will mostly be ex-Ghaziabad.
वाराणसी के लिए mostly ex-Ghaziabad रहेगा।
customer
125.7s
Where will it be? Ex-Ghaziabad?
कहां रहेगा? Ex-Ghaziabad?
agent
127.1s
Yes.
हां।
customer
127.7s
So will this be FOR for five tons?
तो ये FOR रहेगा पांच टन?
agent
129.3s
No, or it can be from a nearby stockyard. Where the material is available, where it is stocked,
नहीं, या फिर nearby स्टॉक यार्ड से भी हो सकता है। जहां पे मटेरियल अवेलेबल रहेगा ना, स्टॉक किया रहेगा ना,
customer
132.3s
Okay.
अच्छा।
agent
132.6s
in our stockyards, so it can be from there as well. Sir, our back-end team checks that and gives us the pricing.
in our stockyards, तो वहां से भी हो सकता है। वो सर कैसे हमारी back-end टीम चेक करती है और प्राइसिंग हमें देती है।
customer
136.5s
Okay.
अच्छा।
agent
137.2s
Whichever is nearest, so that the delivery can also be done in two to three days to you, sir.
जो नियरेस्ट रहेगा ताकि दो से तीन दिन में डिलीवरी भी होनी चाहिए ना सर आपके पास।
customer
139.6s
Yes. Will this be FOR or non-FOR?
हां। ये FOR रहेगा कि non-FOR रहेगा?
agent
141.6s
FOR.
customer
142.5s
It will be FOR in five tons?
पांच टन में FOR रहेगा?
agent
143.8s
Yes sir, it will be FOR.
हां सर, FOR रहेगा।
customer
145.2s
So can you find out and tell me about point one six? Ten feet and twelve feet.
तो आप मुझे point one six का आप पता करके बता सकते हो? दस फुट और बारह फुट।
agent
148.1s
What will this be? Will it be corrugated sheets only?
ये आपका क्या रहेगा? ये corrugated sheets ही रहेगी?
customer
150.1s
Yes, GC corrugated sheets.
हां, GC corrugated sheets.
agent
151.2s
GP.
customer
151.9s
GC, GC.
agent
152.8s
Yes yes, I understood. GC's corrugated
हां हां, समझा। GC के corrugated
customer
154.2s
corrugated sheets. Yes, two and three quarters, 800 mm by 3050 and 3250.
corrugated sheets. हां, पौने, 800 mm by 3050 और 3250.
agent
158.8s
3050 and what was the other one you mentioned?
3050 और दूसरा क्या बताया आपने?
customer
159.9s
3250 mm.
agent
161.2s
That will also be in 800 mm?
वो भी 800 mm में रहेगा?
customer
162.6s
Yes, both will be in 800 mm.
हां, दोनों 800 mm में रहेगा।
agent
164.3s
Okay. And what will be the thickness?
Okay. और थिकनेस कितनी रहेगी?
customer
165.8s
Point one six mm.
agent
167.1s
One minute, one minute.
एक मिनट, एक मिनट।
customer
168.0s
That, sorry, it will be 3660, sorry.
वो सॉरी, 3660 रहेगा, सॉरी।
agent
171.0s
One 3, which one?
एक 3, कौन सा वाला?
customer
172.5s
Yes. And one will be 3660, meaning 12 feet.
हां। और एक 3660 रहेगा, मतलब 12 फुट।
agent
175.1s
3650?
customer
176.0s
Huh?
हां?
agent
176.6s
3650, right?
3650 ना?
customer
177.6s
No, no. One will be 3050 mm, okay? And one will be your 3660 mm.
नहीं नहीं। एक आपका आएगा 3050 mm, ठीक? और एक रहेगा आपका 3660 mm.
agent
181.6s
Meaning 3660 mm.
मतलब 3660 mm.
customer
182.6s
Okay.
अच्छा।
agent
183.0s
30, 366, yes, understood. 3660, 12 feet is 3660, correct.
30, 366, हां, understood. 3660, 12 फुट 3660 होता है, correct.
customer
186.1s
Yes.
जी।
agent
186.4s
Okay. And what will be the thickness of both?
Okay. और थिकनेस क्या रहेगी दोनों की?
customer
188.1s
Point one six mm.
agent
189.8s
Point one six mm?
customer
190.7s
Yes.
जी।
agent
191.5s
Okay, 0.16 mm, right? Okay. I will have to check these sheets. And how many tons of each will you require?
Okay, 0.16 mm ना? ठीक है। ये मुझे चेक करनी पड़ेगी शीट्स। और कितने-कितने टन रहेगा आपका ये दोनों का?
customer
195.9s
One packet each. One packet of it is 2.5 tons...
एक-एक पैकेट। एक पैकेट उसका ढाई टन का...
agent
198.4s
2.5 tons, right? Okay. I will have to check. Sir, I mean our MOQ is 5 tons, so...
ढाई टन का ना? Okay. मुझे चेक करना पड़ेगा। सर मतलब पांच टन का ही हमारा MOQ रहता है तो...
customer
201.2s
If not, then one packet of 3050 and one packet of 3660 will make it five tons for you, right?
नहीं तो, इसमें 3050 का एक पैकेट और 3660 का एक पैकेट कर दोगे तो आपका हो जाएगा ना पांच टन।
agent
205.3s
I'll check. Because our single SKU itself is of five tons. I'll check. How much should be done...
चेक करता हूं मैं। क्योंकि हमारा एक सिंगल SKU ही पांच टन का रहता है। मैं चेक करता हूं। कितना करना चाहिए...
customer
208.4s
Whatever it is, revert back to me after finding out.
जैसा रहेगा मुझे revert back करो पता करके।
agent
210.1s
Which brand do you usually take? Tata, SAIL or another...
कौनसे ब्रांड का लेते हो अक्सर आप? Tata, SAIL या दूसरा...
customer
212.1s
I was taking earlier, I used to take Bhushan's RP Suraksha, okay? Right now I am trading in Jindal. In Jindal India.
मैं पहले ले रहा, मैं पहले लेता Bhushan का RP Suraksha, ठीक है? अभी फिलहाल मैं Jindal में ट्रेड कर रहा हूं। Jindal India में।
agent
217.2s
Jindal India, okay.
Jindal India, अच्छा।
customer
218.1s
Okay.
अच्छा।
customer
218.8s
The one from Kolkata.
Kolkata वाली जो है।
agent
220.2s
Okay, okay, okay, understood, understood. Yes. Okay. I will check and let you know. Start business with JSW as well. Okay?
Okay, okay, okay, understood, understood. हां। ठीक है। आपको मैं चेक करके बताता हूं। JSW के साथ भी बिजनेस स्टार्ट कीजिए। Okay?
customer
224.4s
Yes, so I will also need all the packet details from you, sir, if the material is point one six.
हां, तो आप मुझे पैकेट का डिटेल भी मुझे सारा आप चाहिए होगा सर point one six का अगर माल रहेगा तो।
agent
227.6s
Yes, I'll check once if it will be in a packet or if it will be coil cut material, I'll check that too.
हां, एक बार मैं चेक करता हूं पैकेट में रहेगा या फिर coil cut मटेरियल रहेगा, वो भी चेक करता हूं मैं।
customer
230.2s
Yes, that will be there. Second thing, also find out and tell me where this material will be dispatched from.
हां, ये रहेगा। दूसरी चीज, मुझे ये भी पता करके बताइएगा कि ये dispatch कहां से होगा मटेरियल।
agent
233.8s
Okay, okay. Fine, that will work.
Okay, okay. ठीक है, चलेगा।
customer
235.1s
Okay.
agent
236.0s
Okay.
customer
236.8s
Thank you.
agent
237.6s
Welcome. And what do you manufacture with this, sir?
Welcome. और ये आप सर क्या बनाते हैं मैन्युफैक्चरिंग में इसका?
customer
240.2s
Sir, firstly, we take our PPGI coil and make profile sheets from it. The AZ70 one.
सर, पहले तो हमारी PPGI की coil हम लेते हैं तो उससे हम प्रोफाइल शीट्स बनाते हैं। AZ70 वाली।
agent
244.2s
Yes.
हां।
customer
244.8s
Okay? And GC, we take that, we buy from a company like Jindal India and sell it. So we don't make, we don't manufacture it, we trade in it, in that GC.
ठीक है? और GC हम वो लेते हैं, Jindal India जैसी कंपनी से लेके सेल करते हैं। तो वो बनाते, मैन्युफैक्चरिंग नहीं करते हैं, उसकी ट्रेडिंग करते हैं उसकी GC की।
agent
250.4s
So these corrugated sheets that you will take now, will you also trade them or will you make something with them?
तो अभी ये corrugated sheets जो आप लेंगे, उसका भी ट्रेडिंग करेंगे या क्या कुछ बनाएंगे इसका?
customer
253.1s
Yes, trade, we will trade, we will trade.
हां, ट्रेड, ट्रेड करेंगे, ट्रेड करेंगे।
agent
255.2s
Okay, okay, fine. That will work.
Okay, okay, ठीक है। चलेगा।
customer
258.0s
Okay, thank you.
agent
259.3s
Okay, thank you.