{ "ucid": "34972178964497171", "call_date": "2026-09-17", "start_time": "2026-09-17 17:06:11", "end_time": "2026-09-17 17:13:31", "duration_sec": 440, "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26", "disposition": "General Enquiry", "agent": "Ronak Mehta", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA84d34352077e947b2fa38d2074135c1e.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1495, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178964497171__DIA84d34352077e947b2fa38d2074135c1e.mp3", "audio_bytes": 1266624, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 422.208, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello.\n[2s] AGENT: Am I speaking with Kamal Steel? (Kamal Steel से बात हो रही है?)\n[3s] CUSTOMER: Yes, brother. (जी भईया।)\n[3s] AGENT: Yes, I am Rohit Mehta calling from JSW One. Do you have any requirement for PPGI coil or any other requirement for CR sheets right now? (जी, मैं रोहित मेहता बात कर रहा हूं JSW One से। कुछ अभी PPGI coil में कुछ रिक्वायरमेंट आ रहा है या दूसरे कुछ CR sheets में कुछ रिक्वायरमेंट आ रही है अभी आपको?)\n[9s] CUSTOMER: No brother, right now there is no requirement. (नहीं भईया, अभी फिलहाल तो कोई रिक्वायरमेंट नहीं है।)\n[12s] AGENT: So what do you deal in, sir? I mean HR, CR... (मतलब किस चीज में डील करते हैं सर आप? मतलब HR, CR...)\n[14s] CUSTOMER: In PPGI. (PPGI में।)\n[15s] AGENT: Okay, PPGI. And like, has the procurement been done or are you planning for it now or? (Okay, PPGI. और अभी like कुछ हो गया है procurement या फिर कैसा है अभी प्लान कर रहे हैं या फिर?)\n[18s] CUSTOMER: No no, for now, we have made arrangements from where we usually procure. (नहीं नहीं, अभी तो फिलहाल तो हम लोग जहां से लेते हैं वहां से arrangements हो गई हैं।)\n[22s] AGENT: Okay. Try with JSW once, sir. We have your account with us since two thousand twenty-five. But nothing has been initiated yet. (अच्छा। एक बार JSW के साथ भी आप करके देखिए सर। आपका अकाउंट है हमारे पास दो हज़ार पच्चीस से। बट अभी तक कुछ initiate नहीं हुआ है।)\n[28s] CUSTOMER: Yes, yes. I had seen your profile on Instagram, so I had, uh, reached out once through that. (जी जी। मैंने आपका वो Instagram पे प्रोफाइल देखा था तो मैंने उससे एक बार वो किया था, reach out किया था।)\n[32s] AGENT: Okay. (ठीक है।)\n[32s] CUSTOMER: Okay. I'll see, if something comes up, I'll plan and let you know. (Okay. मैं देखता हूं कुछ होता है तो मैं प्लान करता हूं तो बताता हूं।)\n[35s] AGENT: Yes sir, JSW will directly get into a vendorship with you. Along with that, the material you get will be prime instead of mix or (Yes sir, JSW आपके साथ डायरेक्टली वेंडरशिप में भी आ जाएगी। साथ-साथ में जो मटेरियल है आपको prime मिलेगा instead of mix या फिर)\n[40s] CUSTOMER: So in JSW, do you also keep GC? (तो JSW में आप GC भी रखते हो?)\n[42s] AGENT: What do we keep? (क्या रखते हैं?)\n[43s] CUSTOMER: GC, GC.\n[45s] AGENT: GC?\n[46s] CUSTOMER: Not coil, GC. (Coil नहीं, GC.)\n[47s] AGENT: We keep GP, GI, sir. Okay? And we have PPGL products. (हम सर GP, GI रखते हैं सर। Okay? और PPGL products हैं हमारे पास।)\n[50s] CUSTOMER: Yes, that's what I was clarifying. Like JSW's Vishwas comes, right... (हां, वही मैं क्लियर कर रहा था। जैसे JSW का आता है ना वो विश्वास...)\n[53s] AGENT: Uh, are you talking about color, sir? (अह, कलर में बोल रहे हो आप सर?)\n[55s] CUSTOMER: No no, the GI corrugated sheet that comes, the 2.75 inch foot one, the 32-inch one. (नहीं नहीं, GI sheet जो corrugated आती है पौने तीन इंच फुट वाली, बत्तीस इंची वाली।)\n[58s] AGENT: Yes, corrugated sheets, corrugated sheets sir. (हां, corrugated sheets, corrugated sheets सर।)\n[59s] CUSTOMER: Okay.\n[100s] CUSTOMER: That's what I'm asking, do you deal in that? (वही मैं पूछ रहा हूं कि आप उसमें deal करते हो क्या?)\n[102s] AGENT: I will have to check the availability once, sir. Okay? So if you send it to me on WhatsApp, I will be able to check. (एक बार सर मुझे चेक करना पड़ेगा अवेलेबिलिटी क्या है। Okay? तो मुझे अगर आप WhatsApp पे भेजेंगे ना तो मैं चेक कर सकूंगा।)\n[106s] CUSTOMER: Okay. (अच्छा।)\n[106s] AGENT: But if you want to purchase this now, should I check accordingly? Or if there is any upcoming requirement... (बट ये अभी आपको परचेस करना है तो मैं वैसे चेक कराऊं? या फिर अगर आगे आने वाली हो कोई रिक्वायरमेंट...)\n[109s] CUSTOMER: No, I mean, do you sell, I mean, do you deal in it or not, that's what I'm asking you for now. (नहीं, मतलब आप सेल, मतलब आप deal करते हो कि नहीं मैं आपसे ये पूछ रहा हूं फिलहाल तो।)\n[112s] AGENT: Yes sir, we deal in it. But we'll have to check the stock availability. (हां सर, deal करते हैं। बट वो अवेलेबिलिटी स्टॉक चेक करना पड़ेगा।)\n[114s] CUSTOMER: And what is its MOQ? (और MOQ क्या है उसका?)\n[115s] AGENT: MOQ is five tons, sir. (MOQ पांच टन सर।)\n[117s] CUSTOMER: Five tons is the minimum? (पांच टन मिनिमम है?)\n[118s] AGENT: Yes, minimum is five tons. (Yes, मिनिमम पांच टन है।)\n[120s] CUSTOMER: And where will the material be dispatched from? (और ये dispatch कहां से होगा मटेरियल?)\n[121s] AGENT: Your location is... (आपका है लोकेशन...)\n[123s] CUSTOMER: Varanasi is our location. (वाराणसी है हमारा लोकेशन।)\n[124s] AGENT: For Varanasi, it will mostly be ex-Ghaziabad. (वाराणसी के लिए mostly ex-Ghaziabad रहेगा।)\n[126s] CUSTOMER: Where will it be? Ex-Ghaziabad? (कहां रहेगा? Ex-Ghaziabad?)\n[127s] AGENT: Yes. (हां।)\n[128s] CUSTOMER: So will this be FOR for five tons? (तो ये FOR रहेगा पांच टन?)\n[129s] AGENT: No, or it can be from a nearby stockyard. Where the material is available, where it is stocked, (नहीं, या फिर nearby स्टॉक यार्ड से भी हो सकता है। जहां पे मटेरियल अवेलेबल रहेगा ना, स्टॉक किया रहेगा ना,)\n[132s] CUSTOMER: Okay. (अच्छा।)\n[133s] AGENT: in our stockyards, so it can be from there as well. Sir, our back-end team checks that and gives us the pricing. (in our stockyards, तो वहां से भी हो सकता है। वो सर कैसे हमारी back-end टीम चेक करती है और प्राइसिंग हमें देती है।)\n[136s] CUSTOMER: Okay. (अच्छा।)\n[137s] AGENT: Whichever is nearest, so that the delivery can also be done in two to three days to you, sir. (जो नियरेस्ट रहेगा ताकि दो से तीन दिन में डिलीवरी भी होनी चाहिए ना सर आपके पास।)\n[140s] CUSTOMER: Yes. Will this be FOR or non-FOR? (हां। ये FOR रहेगा कि non-FOR रहेगा?)\n[142s] AGENT: FOR.\n[142s] CUSTOMER: It will be FOR in five tons? (पांच टन में FOR रहेगा?)\n[144s] AGENT: Yes sir, it will be FOR. (हां सर, FOR रहेगा।)\n[145s] CUSTOMER: So can you find out and tell me about point one six? Ten feet and twelve feet. (तो आप मुझे point one six का आप पता करके बता सकते हो? दस फुट और बारह फुट।)\n[148s] AGENT: What will this be? Will it be corrugated sheets only? (ये आपका क्या रहेगा? ये corrugated sheets ही रहेगी?)\n[150s] CUSTOMER: Yes, GC corrugated sheets. (हां, GC corrugated sheets.)\n[151s] AGENT: GP.\n[152s] CUSTOMER: GC, GC.\n[153s] AGENT: Yes yes, I understood. GC's corrugated (हां हां, समझा। GC के corrugated)\n[154s] CUSTOMER: corrugated sheets. Yes, two and three quarters, 800 mm by 3050 and 3250. (corrugated sheets. हां, पौने, 800 mm by 3050 और 3250.)\n[159s] AGENT: 3050 and what was the other one you mentioned? (3050 और दूसरा क्या बताया आपने?)\n[160s] CUSTOMER: 3250 mm.\n[161s] AGENT: That will also be in 800 mm? (वो भी 800 mm में रहेगा?)\n[163s] CUSTOMER: Yes, both will be in 800 mm. (हां, दोनों 800 mm में रहेगा।)\n[164s] AGENT: Okay. And what will be the thickness? (Okay. और थिकनेस कितनी रहेगी?)\n[166s] CUSTOMER: Point one six mm.\n[167s] AGENT: One minute, one minute. (एक मिनट, एक मिनट।)\n[168s] CUSTOMER: That, sorry, it will be 3660, sorry. (वो सॉरी, 3660 रहेगा, सॉरी।)\n[171s] AGENT: One 3, which one? (एक 3, कौन सा वाला?)\n[172s] CUSTOMER: Yes. And one will be 3660, meaning 12 feet. (हां। और एक 3660 रहेगा, मतलब 12 फुट।)\n[175s] AGENT: 3650?\n[176s] CUSTOMER: Huh? (हां?)\n[177s] AGENT: 3650, right? (3650 ना?)\n[178s] CUSTOMER: No, no. One will be 3050 mm, okay? And one will be your 3660 mm. (नहीं नहीं। एक आपका आएगा 3050 mm, ठीक? और एक रहेगा आपका 3660 mm.)\n[182s] AGENT: Meaning 3660 mm. (मतलब 3660 mm.)\n[183s] CUSTOMER: Okay. (अच्छा।)\n[183s] AGENT: 30, 366, yes, understood. 3660, 12 feet is 3660, correct. (30, 366, हां, understood. 3660, 12 फुट 3660 होता है, correct.)\n[186s] CUSTOMER: Yes. (जी।)\n[186s] AGENT: Okay. And what will be the thickness of both? (Okay. और थिकनेस क्या रहेगी दोनों की?)\n[188s] CUSTOMER: Point one six mm.\n[190s] AGENT: Point one six mm?\n[191s] CUSTOMER: Yes. (जी।)\n[192s] AGENT: Okay, 0.16 mm, right? Okay. I will have to check these sheets. And how many tons of each will you require? (Okay, 0.16 mm ना? ठीक है। ये मुझे चेक करनी पड़ेगी शीट्स। और कितने-कितने टन रहेगा आपका ये दोनों का?)\n[196s] CUSTOMER: One packet each. One packet of it is 2.5 tons... (एक-एक पैकेट। एक पैकेट उसका ढाई टन का...)\n[198s] AGENT: 2.5 tons, right? Okay. I will have to check. Sir, I mean our MOQ is 5 tons, so... (ढाई टन का ना? Okay. मुझे चेक करना पड़ेगा। सर मतलब पांच टन का ही हमारा MOQ रहता है तो...)\n[201s] CUSTOMER: If not, then one packet of 3050 and one packet of 3660 will make it five tons for you, right? (नहीं तो, इसमें 3050 का एक पैकेट और 3660 का एक पैकेट कर दोगे तो आपका हो जाएगा ना पांच टन।)\n[205s] AGENT: I'll check. Because our single SKU itself is of five tons. I'll check. How much should be done... (चेक करता हूं मैं। क्योंकि हमारा एक सिंगल SKU ही पांच टन का रहता है। मैं चेक करता हूं। कितना करना चाहिए...)\n[208s] CUSTOMER: Whatever it is, revert back to me after finding out. (जैसा रहेगा मुझे revert back करो पता करके।)\n[210s] AGENT: Which brand do you usually take? Tata, SAIL or another... (कौनसे ब्रांड का लेते हो अक्सर आप? Tata, SAIL या दूसरा...)\n[212s] CUSTOMER: I was taking earlier, I used to take Bhushan's RP Suraksha, okay? Right now I am trading in Jindal. In Jindal India. (मैं पहले ले रहा, मैं पहले लेता Bhushan का RP Suraksha, ठीक है? अभी फिलहाल मैं Jindal में ट्रेड कर रहा हूं। Jindal India में।)\n[217s] AGENT: Jindal India, okay. (Jindal India, अच्छा।)\n[218s] CUSTOMER: Okay. (अच्छा।)\n[219s] CUSTOMER: The one from Kolkata. (Kolkata वाली जो है।)\n[220s] AGENT: Okay, okay, okay, understood, understood. Yes. Okay. I will check and let you know. Start business with JSW as well. Okay? (Okay, okay, okay, understood, understood. हां। ठीक है। आपको मैं चेक करके बताता हूं। JSW के साथ भी बिजनेस स्टार्ट कीजिए। Okay?)\n[224s] CUSTOMER: Yes, so I will also need all the packet details from you, sir, if the material is point one six. (हां, तो आप मुझे पैकेट का डिटेल भी मुझे सारा आप चाहिए होगा सर point one six का अगर माल रहेगा तो।)\n[228s] AGENT: Yes, I'll check once if it will be in a packet or if it will be coil cut material, I'll check that too. (हां, एक बार मैं चेक करता हूं पैकेट में रहेगा या फिर coil cut मटेरियल रहेगा, वो भी चेक करता हूं मैं।)\n[230s] CUSTOMER: Yes, that will be there. Second thing, also find out and tell me where this material will be dispatched from. (हां, ये रहेगा। दूसरी चीज, मुझे ये भी पता करके बताइएगा कि ये dispatch कहां से होगा मटेरियल।)\n[234s] AGENT: Okay, okay. Fine, that will work. (Okay, okay. ठीक है, चलेगा।)\n[235s] CUSTOMER: Okay.\n[236s] AGENT: Okay.\n[237s] CUSTOMER: Thank you.\n[238s] AGENT: Welcome. And what do you manufacture with this, sir? (Welcome. और ये आप सर क्या बनाते हैं मैन्युफैक्चरिंग में इसका?)\n[240s] CUSTOMER: Sir, firstly, we take our PPGI coil and make profile sheets from it. The AZ70 one. (सर, पहले तो हमारी PPGI की coil हम लेते हैं तो उससे हम प्रोफाइल शीट्स बनाते हैं। AZ70 वाली।)\n[244s] AGENT: Yes. (हां।)\n[245s] CUSTOMER: Okay? And GC, we take that, we buy from a company like Jindal India and sell it. So we don't make, we don't manufacture it, we trade in it, in that GC. (ठीक है? और GC हम वो लेते हैं, Jindal India जैसी कंपनी से लेके सेल करते हैं। तो वो बनाते, मैन्युफैक्चरिंग नहीं करते हैं, उसकी ट्रेडिंग करते हैं उसकी GC की।)\n[250s] AGENT: So these corrugated sheets that you will take now, will you also trade them or will you make something with them? (तो अभी ये corrugated sheets जो आप लेंगे, उसका भी ट्रेडिंग करेंगे या क्या कुछ बनाएंगे इसका?)\n[253s] CUSTOMER: Yes, trade, we will trade, we will trade. (हां, ट्रेड, ट्रेड करेंगे, ट्रेड करेंगे।)\n[255s] AGENT: Okay, okay, fine. That will work. (Okay, okay, ठीक है। चलेगा।)\n[258s] CUSTOMER: Okay, thank you.\n[259s] AGENT: Okay, thank you.", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 108, "connected": 1, "audio_notes": "clear: The customer's voice is occasionally muffled or distant, but the conversation is largely understandable.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "108 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 4.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]", "pitch_coaching_note": "You must follow the call structure: always open by asking for permission before jumping to requirements, and complete discovery before you pitch any products or USPs.", "usp_relevance": "mismatched", "rubric_inferred": 0, "segment_detected": "trader", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 1, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 2, "supply_flag": "not_in_stockyard", "supply_details": "Customer inquired about GC (Galvanised Corrugated) sheets 0.16mm, which the agent had to check for availability, implying it's not a standard stockyard item.", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer initially stated no requirement but then inquired about a specific, non-standard product (GC corrugated sheets, 0.16mm). The agent captured the detailed specifications but could not confirm availability on the call. The customer's requested quantity per SKU (2.5T) was below the agent's stated single-SKU MOQ (5T). The call ended with the agent promising to check stock and feasibility and revert to the customer.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"[3s] AGENT: Yes, I am Rohit Mehta calling from JSW One. Do you have any requirement for PPGI coil or any other requirement for CR sheets right now?\", \"comment\": \"The agent identified himself and the company but failed to ask for permission to speak, jumping directly into asking for requirements.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"[3s] AGENT: Do you have any requirement for PPGI coil or any other requirement for CR sheets right now?\", \"comment\": \"The agent did not lead with a supply or price hook; instead, he opened with a direct product dump and requirement check, which is against the script's intent.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"[238s] AGENT: And what do you manufacture with this, sir? ... [210s] AGENT: Which brand do you usually take?\", \"comment\": \"The agent asked what the customer manufactures (Q1), which led to end application (Q2), and asked about current brands (Q4). However, monthly tonnage, JSW share, and payment terms were not discussed.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"[35s] AGENT: Yes sir, JSW will directly get into a vendorship with you. Along with that, the material you get will be prime instead of mix or\", \"comment\": \"The agent pitched only one generic USP (prime material) before any discovery had taken place, and did not pitch any other USPs later in the call.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[145s] CUSTOMER: So can you find out and tell me about point one six? Ten feet and twelve feet. ... [192s] AGENT: And how many-कितने टन रहेगा आपका ये दोनों का?\", \"comment\": \"After the customer initiated an inquiry, the agent successfully captured the product (GC sheets), thickness (0.16mm), width (800mm), length (10/12ft), quantity (2.5T+2.5T), and location (Varanasi).\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[220s] AGENT: Okay. I will check and let you know.\", \"comment\": \"The agent committed to a clear next step of checking availability for the customer's specific requirement and reverting back.\"}], \"usp_relevance\": \"mismatched\", \"pitch_coaching_note\": \"You must follow the call structure: always open by asking for permission before jumping to requirements, and complete discovery before you pitch any products or USPs.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"not_in_stockyard\", \"supply_details\": \"Customer inquired about GC (Galvanised Corrugated) sheets 0.16mm, which the agent had to check for availability, implying it's not a standard stockyard item.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"handled\", \"evidence\": \"[18s] CUSTOMER: No no, for now, we have made arrangements from where we usually procure.\", \"response\": \"[22s] AGENT: Okay. Try with JSW once, sir.\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"handled\", \"evidence\": \"[109s] CUSTOMER: No, I mean, do you sell, I mean, do you deal in it or not, that's what I'm asking you for now.\", \"response\": \"[220s] AGENT: Okay. I will check and let you know.\"}], \"call_summary\": \"The customer initially stated no requirement but then inquired about a specific, non-standard product (GC corrugated sheets, 0.16mm). The agent captured the detailed specifications but could not confirm availability on the call. The customer's requested quantity per SKU (2.5T) was below the agent's stated single-SKU MOQ (5T). The call ended with the agent promising to check stock and feasibility and revert to the customer.\"}", "error": null, "latency_ms": 42173, "input_tokens": 6507, "output_tokens": 1241, "created_at": "2026-09-25 12:00:28", "sentiment": "neutral", "sentiment_score": 0.055, "sentiment_confidence": "high", "pos": 24, "neg": 20, "lex_hits": 48, "objection_phrases": "[\"rejection\"]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.522, "agent_talk_sec": 99.4, "customer_talk_sec": 91.0, "dead_air_sec": 249.6, "longest_monologue_sec": 5.6, "agent_wpm": 316.9, "interruptions": 0, "agent_turns": 53, "customer_turns": 55, "discovery_qs": 27, "words_agent": 525, "words_customer": 443, "monologue_heavy": 0, "turns": [ { "ucid": "34972178964497171", "idx": 0, "speaker": "customer", "start_s": 0.48, "end_s": 0.9, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "34972178964497171", "idx": 1, "speaker": "agent", "start_s": 1.5, "end_s": 2.7, "text_en": "Am I speaking with Kamal Steel?", "text_native": "Kamal Steel से बात हो रही है?" }, { "ucid": "34972178964497171", "idx": 2, "speaker": "customer", "start_s": 3.1, "end_s": 3.3, "text_en": "Yes, brother.", "text_native": "जी भईया।" }, { "ucid": "34972178964497171", "idx": 3, "speaker": "agent", "start_s": 3.3, "end_s": 8.9, "text_en": "Yes, I am Rohit Mehta calling from JSW One. Do you have any requirement for PPGI coil or any other requirement for CR sheets right now?", "text_native": "जी, मैं रोहित मेहता बात कर रहा हूं JSW One से। कुछ अभी PPGI coil में कुछ रिक्वायरमेंट आ रहा है या दूसरे कुछ CR sheets में कुछ रिक्वायरमेंट आ रही है अभी आपको?" }, { "ucid": "34972178964497171", "idx": 4, "speaker": "customer", "start_s": 9.2, "end_s": 11.3, "text_en": "No brother, right now there is no requirement.", "text_native": "नहीं भईया, अभी फिलहाल तो कोई रिक्वायरमेंट नहीं है।" }, { "ucid": "34972178964497171", "idx": 5, "speaker": "agent", "start_s": 11.8, "end_s": 13.9, "text_en": "So what do you deal in, sir? I mean HR, CR...", "text_native": "मतलब किस चीज में डील करते हैं सर आप? मतलब HR, CR..." }, { "ucid": "34972178964497171", "idx": 6, "speaker": "customer", "start_s": 13.9, "end_s": 14.8, "text_en": "In PPGI.", "text_native": "PPGI में।" }, { "ucid": "34972178964497171", "idx": 7, "speaker": "agent", "start_s": 15.3, "end_s": 18.5, "text_en": "Okay, PPGI. And like, has the procurement been done or are you planning for it now or?", "text_native": "Okay, PPGI. और अभी like कुछ हो गया है procurement या फिर कैसा है अभी प्लान कर रहे हैं या फिर?" }, { "ucid": "34972178964497171", "idx": 8, "speaker": "customer", "start_s": 18.5, "end_s": 21.4, "text_en": "No no, for now, we have made arrangements from where we usually procure.", "text_native": "नहीं नहीं, अभी तो फिलहाल तो हम लोग जहां से लेते हैं वहां से arrangements हो गई हैं।" }, { "ucid": "34972178964497171", "idx": 9, "speaker": "agent", "start_s": 21.8, "end_s": 27.4, "text_en": "Okay. Try with JSW once, sir. We have your account with us since two thousand twenty-five. But nothing has been initiated yet.", "text_native": "अच्छा। एक बार JSW के साथ भी आप करके देखिए सर। आपका अकाउंट है हमारे पास दो हज़ार पच्चीस से। बट अभी तक कुछ initiate नहीं हुआ है।" }, { "ucid": "34972178964497171", "idx": 10, "speaker": "customer", "start_s": 27.9, "end_s": 32.2, "text_en": "Yes, yes. I had seen your profile on Instagram, so I had, uh, reached out once through that.", "text_native": "जी जी। मैंने आपका वो Instagram पे प्रोफाइल देखा था तो मैंने उससे एक बार वो किया था, reach out किया था।" }, { "ucid": "34972178964497171", "idx": 11, "speaker": "agent", "start_s": 32.2, "end_s": 32.5, "text_en": "Okay.", "text_native": "ठीक है।" }, { "ucid": "34972178964497171", "idx": 12, "speaker": "customer", "start_s": 32.5, "end_s": 35.1, "text_en": "Okay. I'll see, if something comes up, I'll plan and let you know.", "text_native": "Okay. मैं देखता हूं कुछ होता है तो मैं प्लान करता हूं तो बताता हूं।" }, { "ucid": "34972178964497171", "idx": 13, "speaker": "agent", "start_s": 35.1, "end_s": 40.2, "text_en": "Yes sir, JSW will directly get into a vendorship with you. Along with that, the material you get will be prime instead of mix or", "text_native": "Yes sir, JSW आपके साथ डायरेक्टली वेंडरशिप में भी आ जाएगी। साथ-साथ में जो मटेरियल है आपको prime मिलेगा instead of mix या फिर" }, { "ucid": "34972178964497171", "idx": 14, "speaker": "customer", "start_s": 40.2, "end_s": 41.9, "text_en": "So in JSW, do you also keep GC?", "text_native": "तो JSW में आप GC भी रखते हो?" }, { "ucid": "34972178964497171", "idx": 15, "speaker": "agent", "start_s": 42.3, "end_s": 42.9, "text_en": "What do we keep?", "text_native": "क्या रखते हैं?" }, { "ucid": "34972178964497171", "idx": 16, "speaker": "customer", "start_s": 43.1, "end_s": 43.7, "text_en": "GC, GC.", "text_native": "GC, GC." }, { "ucid": "34972178964497171", "idx": 17, "speaker": "agent", "start_s": 44.6, "end_s": 45.0, "text_en": "GC?", "text_native": "GC?" }, { "ucid": "34972178964497171", "idx": 18, "speaker": "customer", "start_s": 45.6, "end_s": 46.4, "text_en": "Not coil, GC.", "text_native": "Coil नहीं, GC." }, { "ucid": "34972178964497171", "idx": 19, "speaker": "agent", "start_s": 47.1, "end_s": 50.2, "text_en": "We keep GP, GI, sir. Okay? And we have PPGL products.", "text_native": "हम सर GP, GI रखते हैं सर। Okay? और PPGL products हैं हमारे पास।" }, { "ucid": "34972178964497171", "idx": 20, "speaker": "customer", "start_s": 50.2, "end_s": 52.8, "text_en": "Yes, that's what I was clarifying. Like JSW's Vishwas comes, right...", "text_native": "हां, वही मैं क्लियर कर रहा था। जैसे JSW का आता है ना वो विश्वास..." }, { "ucid": "34972178964497171", "idx": 21, "speaker": "agent", "start_s": 53.3, "end_s": 54.5, "text_en": "Uh, are you talking about color, sir?", "text_native": "अह, कलर में बोल रहे हो आप सर?" }, { "ucid": "34972178964497171", "idx": 22, "speaker": "customer", "start_s": 54.8, "end_s": 57.6, "text_en": "No no, the GI corrugated sheet that comes, the 2.75 inch foot one, the 32-inch one.", "text_native": "नहीं नहीं, GI sheet जो corrugated आती है पौने तीन इंच फुट वाली, बत्तीस इंची वाली।" }, { "ucid": "34972178964497171", "idx": 23, "speaker": "agent", "start_s": 57.6, "end_s": 59.0, "text_en": "Yes, corrugated sheets, corrugated sheets sir.", "text_native": "हां, corrugated sheets, corrugated sheets सर।" }, { "ucid": "34972178964497171", "idx": 24, "speaker": "customer", "start_s": 59.0, "end_s": 59.3, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "34972178964497171", "idx": 25, "speaker": "customer", "start_s": 100.3, "end_s": 101.7, "text_en": "That's what I'm asking, do you deal in that?", "text_native": "वही मैं पूछ रहा हूं कि आप उसमें deal करते हो क्या?" }, { "ucid": "34972178964497171", "idx": 26, "speaker": "agent", "start_s": 102.1, "end_s": 105.8, "text_en": "I will have to check the availability once, sir. Okay? So if you send it to me on WhatsApp, I will be able to check.", "text_native": "एक बार सर मुझे चेक करना पड़ेगा अवेलेबिलिटी क्या है। Okay? तो मुझे अगर आप WhatsApp पे भेजेंगे ना तो मैं चेक कर सकूंगा।" }, { "ucid": "34972178964497171", "idx": 27, "speaker": "customer", "start_s": 105.8, "end_s": 106.1, "text_en": "Okay.", "text_native": "अच्छा।" }, { "ucid": "34972178964497171", "idx": 28, "speaker": "agent", "start_s": 106.1, "end_s": 108.9, "text_en": "But if you want to purchase this now, should I check accordingly? Or if there is any upcoming requirement...", "text_native": "बट ये अभी आपको परचेस करना है तो मैं वैसे चेक कराऊं? या फिर अगर आगे आने वाली हो कोई रिक्वायरमेंट..." }, { "ucid": "34972178964497171", "idx": 29, "speaker": "customer", "start_s": 108.9, "end_s": 111.7, "text_en": "No, I mean, do you sell, I mean, do you deal in it or not, that's what I'm asking you for now.", "text_native": "नहीं, मतलब आप सेल, मतलब आप deal करते हो कि नहीं मैं आपसे ये पूछ रहा हूं फिलहाल तो।" }, { "ucid": "34972178964497171", "idx": 30, "speaker": "agent", "start_s": 112.0, "end_s": 114.2, "text_en": "Yes sir, we deal in it. But we'll have to check the stock availability.", "text_native": "हां सर, deal करते हैं। बट वो अवेलेबिलिटी स्टॉक चेक करना पड़ेगा।" }, { "ucid": "34972178964497171", "idx": 31, "speaker": "customer", "start_s": 114.4, "end_s": 115.3, "text_en": "And what is its MOQ?", "text_native": "और MOQ क्या है उसका?" }, { "ucid": "34972178964497171", "idx": 32, "speaker": "agent", "start_s": 115.3, "end_s": 116.8, "text_en": "MOQ is five tons, sir.", "text_native": "MOQ पांच टन सर।" }, { "ucid": "34972178964497171", "idx": 33, "speaker": "customer", "start_s": 117.2, "end_s": 118.1, "text_en": "Five tons is the minimum?", "text_native": "पांच टन मिनिमम है?" }, { "ucid": "34972178964497171", "idx": 34, "speaker": "agent", "start_s": 118.4, "end_s": 119.4, "text_en": "Yes, minimum is five tons.", "text_native": "Yes, मिनिमम पांच टन है।" }, { "ucid": "34972178964497171", "idx": 35, "speaker": "customer", "start_s": 119.6, "end_s": 120.9, "text_en": "And where will the material be dispatched from?", "text_native": "और ये dispatch कहां से होगा मटेरियल?" }, { "ucid": "34972178964497171", "idx": 36, "speaker": "agent", "start_s": 121.3, "end_s": 122.6, "text_en": "Your location is...", "text_native": "आपका है लोकेशन..." }, { "ucid": "34972178964497171", "idx": 37, "speaker": "customer", "start_s": 122.6, "end_s": 123.8, "text_en": "Varanasi is our location.", "text_native": "वाराणसी है हमारा लोकेशन।" }, { "ucid": "34972178964497171", "idx": 38, "speaker": "agent", "start_s": 123.8, "end_s": 125.5, "text_en": "For Varanasi, it will mostly be ex-Ghaziabad.", "text_native": "वाराणसी के लिए mostly ex-Ghaziabad रहेगा।" }, { "ucid": "34972178964497171", "idx": 39, "speaker": "customer", "start_s": 125.7, "end_s": 126.8, "text_en": "Where will it be? Ex-Ghaziabad?", "text_native": "कहां रहेगा? Ex-Ghaziabad?" }, { "ucid": "34972178964497171", "idx": 40, "speaker": "agent", "start_s": 127.1, "end_s": 127.4, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "34972178964497171", "idx": 41, "speaker": "customer", "start_s": 127.7, "end_s": 128.8, "text_en": "So will this be FOR for five tons?", "text_native": "तो ये FOR रहेगा पांच टन?" }, { "ucid": "34972178964497171", "idx": 42, "speaker": "agent", "start_s": 129.3, "end_s": 132.3, "text_en": "No, or it can be from a nearby stockyard. Where the material is available, where it is stocked,", "text_native": "नहीं, या फिर nearby स्टॉक यार्ड से भी हो सकता है। जहां पे मटेरियल अवेलेबल रहेगा ना, स्टॉक किया रहेगा ना," }, { "ucid": "34972178964497171", "idx": 43, "speaker": "customer", "start_s": 132.3, "end_s": 132.6, "text_en": "Okay.", "text_native": "अच्छा।" }, { "ucid": "34972178964497171", "idx": 44, "speaker": "agent", "start_s": 132.6, "end_s": 136.2, "text_en": "in our stockyards, so it can be from there as well. Sir, our back-end team checks that and gives us the pricing.", "text_native": "in our stockyards, तो वहां से भी हो सकता है। वो सर कैसे हमारी back-end टीम चेक करती है और प्राइसिंग हमें देती है।" }, { "ucid": "34972178964497171", "idx": 45, "speaker": "customer", "start_s": 136.5, "end_s": 136.8, "text_en": "Okay.", "text_native": "अच्छा।" }, { "ucid": "34972178964497171", "idx": 46, "speaker": "agent", "start_s": 137.2, "end_s": 139.6, "text_en": "Whichever is nearest, so that the delivery can also be done in two to three days to you, sir.", "text_native": "जो नियरेस्ट रहेगा ताकि दो से तीन दिन में डिलीवरी भी होनी चाहिए ना सर आपके पास।" }, { "ucid": "34972178964497171", "idx": 47, "speaker": "customer", "start_s": 139.6, "end_s": 141.2, "text_en": "Yes. Will this be FOR or non-FOR?", "text_native": "हां। ये FOR रहेगा कि non-FOR रहेगा?" }, { "ucid": "34972178964497171", "idx": 48, "speaker": "agent", "start_s": 141.6, "end_s": 142.1, "text_en": "FOR.", "text_native": "FOR." }, { "ucid": "34972178964497171", "idx": 49, "speaker": "customer", "start_s": 142.5, "end_s": 143.5, "text_en": "It will be FOR in five tons?", "text_native": "पांच टन में FOR रहेगा?" }, { "ucid": "34972178964497171", "idx": 50, "speaker": "agent", "start_s": 143.8, "end_s": 144.8, "text_en": "Yes sir, it will be FOR.", "text_native": "हां सर, FOR रहेगा।" }, { "ucid": "34972178964497171", "idx": 51, "speaker": "customer", "start_s": 145.2, "end_s": 147.5, "text_en": "So can you find out and tell me about point one six? Ten feet and twelve feet.", "text_native": "तो आप मुझे point one six का आप पता करके बता सकते हो? दस फुट और बारह फुट।" }, { "ucid": "34972178964497171", "idx": 52, "speaker": "agent", "start_s": 148.1, "end_s": 149.8, "text_en": "What will this be? Will it be corrugated sheets only?", "text_native": "ये आपका क्या रहेगा? ये corrugated sheets ही रहेगी?" }, { "ucid": "34972178964497171", "idx": 53, "speaker": "customer", "start_s": 150.1, "end_s": 151.2, "text_en": "Yes, GC corrugated sheets.", "text_native": "हां, GC corrugated sheets." }, { "ucid": "34972178964497171", "idx": 54, "speaker": "agent", "start_s": 151.2, "end_s": 151.6, "text_en": "GP.", "text_native": "GP." }, { "ucid": "34972178964497171", "idx": 55, "speaker": "customer", "start_s": 151.9, "end_s": 152.4, "text_en": "GC, GC.", "text_native": "GC, GC." }, { "ucid": "34972178964497171", "idx": 56, "speaker": "agent", "start_s": 152.8, "end_s": 154.2, "text_en": "Yes yes, I understood. GC's corrugated", "text_native": "हां हां, समझा। GC के corrugated" }, { "ucid": "34972178964497171", "idx": 57, "speaker": "customer", "start_s": 154.2, "end_s": 158.2, "text_en": "corrugated sheets. Yes, two and three quarters, 800 mm by 3050 and 3250.", "text_native": "corrugated sheets. हां, पौने, 800 mm by 3050 और 3250." }, { "ucid": "34972178964497171", "idx": 58, "speaker": "agent", "start_s": 158.8, "end_s": 159.9, "text_en": "3050 and what was the other one you mentioned?", "text_native": "3050 और दूसरा क्या बताया आपने?" }, { "ucid": "34972178964497171", "idx": 59, "speaker": "customer", "start_s": 159.9, "end_s": 160.8, "text_en": "3250 mm.", "text_native": "3250 mm." }, { "ucid": "34972178964497171", "idx": 60, "speaker": "agent", "start_s": 161.2, "end_s": 162.3, "text_en": "That will also be in 800 mm?", "text_native": "वो भी 800 mm में रहेगा?" }, { "ucid": "34972178964497171", "idx": 61, "speaker": "customer", "start_s": 162.6, "end_s": 163.9, "text_en": "Yes, both will be in 800 mm.", "text_native": "हां, दोनों 800 mm में रहेगा।" }, { "ucid": "34972178964497171", "idx": 62, "speaker": "agent", "start_s": 164.3, "end_s": 165.4, "text_en": "Okay. And what will be the thickness?", "text_native": "Okay. और थिकनेस कितनी रहेगी?" }, { "ucid": "34972178964497171", "idx": 63, "speaker": "customer", "start_s": 165.8, "end_s": 166.8, "text_en": "Point one six mm.", "text_native": "Point one six mm." }, { "ucid": "34972178964497171", "idx": 64, "speaker": "agent", "start_s": 167.1, "end_s": 167.8, "text_en": "One minute, one minute.", "text_native": "एक मिनट, एक मिनट।" }, { "ucid": "34972178964497171", "idx": 65, "speaker": "customer", "start_s": 168.0, "end_s": 170.5, "text_en": "That, sorry, it will be 3660, sorry.", "text_native": "वो सॉरी, 3660 रहेगा, सॉरी।" }, { "ucid": "34972178964497171", "idx": 66, "speaker": "agent", "start_s": 171.0, "end_s": 172.1, "text_en": "One 3, which one?", "text_native": "एक 3, कौन सा वाला?" }, { "ucid": "34972178964497171", "idx": 67, "speaker": "customer", "start_s": 172.5, "end_s": 174.8, "text_en": "Yes. And one will be 3660, meaning 12 feet.", "text_native": "हां। और एक 3660 रहेगा, मतलब 12 फुट।" }, { "ucid": "34972178964497171", "idx": 68, "speaker": "agent", "start_s": 175.1, "end_s": 175.8, "text_en": "3650?", "text_native": "3650?" }, { "ucid": "34972178964497171", "idx": 69, "speaker": "customer", "start_s": 176.0, "end_s": 176.3, "text_en": "Huh?", "text_native": "हां?" }, { "ucid": "34972178964497171", "idx": 70, "speaker": "agent", "start_s": 176.6, "end_s": 177.3, "text_en": "3650, right?", "text_native": "3650 ना?" }, { "ucid": "34972178964497171", "idx": 71, "speaker": "customer", "start_s": 177.6, "end_s": 181.6, "text_en": "No, no. One will be 3050 mm, okay? And one will be your 3660 mm.", "text_native": "नहीं नहीं। एक आपका आएगा 3050 mm, ठीक? और एक रहेगा आपका 3660 mm." }, { "ucid": "34972178964497171", "idx": 72, "speaker": "agent", "start_s": 181.6, "end_s": 182.6, "text_en": "Meaning 3660 mm.", "text_native": "मतलब 3660 mm." }, { "ucid": "34972178964497171", "idx": 73, "speaker": "customer", "start_s": 182.6, "end_s": 182.9, "text_en": "Okay.", "text_native": "अच्छा।" }, { "ucid": "34972178964497171", "idx": 74, "speaker": "agent", "start_s": 183.0, "end_s": 186.1, "text_en": "30, 366, yes, understood. 3660, 12 feet is 3660, correct.", "text_native": "30, 366, हां, understood. 3660, 12 फुट 3660 होता है, correct." }, { "ucid": "34972178964497171", "idx": 75, "speaker": "customer", "start_s": 186.1, "end_s": 186.4, "text_en": "Yes.", "text_native": "जी।" }, { "ucid": "34972178964497171", "idx": 76, "speaker": "agent", "start_s": 186.4, "end_s": 187.8, "text_en": "Okay. And what will be the thickness of both?", "text_native": "Okay. और थिकनेस क्या रहेगी दोनों की?" }, { "ucid": "34972178964497171", "idx": 77, "speaker": "customer", "start_s": 188.1, "end_s": 189.1, "text_en": "Point one six mm.", "text_native": "Point one six mm." }, { "ucid": "34972178964497171", "idx": 78, "speaker": "agent", "start_s": 189.8, "end_s": 190.7, "text_en": "Point one six mm?", "text_native": "Point one six mm?" }, { "ucid": "34972178964497171", "idx": 79, "speaker": "customer", "start_s": 190.7, "end_s": 191.0, "text_en": "Yes.", "text_native": "जी।" }, { "ucid": "34972178964497171", "idx": 80, "speaker": "agent", "start_s": 191.5, "end_s": 195.6, "text_en": "Okay, 0.16 mm, right? Okay. I will have to check these sheets. And how many tons of each will you require?", "text_native": "Okay, 0.16 mm ना? ठीक है। ये मुझे चेक करनी पड़ेगी शीट्स। और कितने-कितने टन रहेगा आपका ये दोनों का?" }, { "ucid": "34972178964497171", "idx": 81, "speaker": "customer", "start_s": 195.9, "end_s": 197.8, "text_en": "One packet each. One packet of it is 2.5 tons...", "text_native": "एक-एक पैकेट। एक पैकेट उसका ढाई टन का..." }, { "ucid": "34972178964497171", "idx": 82, "speaker": "agent", "start_s": 198.4, "end_s": 201.2, "text_en": "2.5 tons, right? Okay. I will have to check. Sir, I mean our MOQ is 5 tons, so...", "text_native": "ढाई टन का ना? Okay. मुझे चेक करना पड़ेगा। सर मतलब पांच टन का ही हमारा MOQ रहता है तो..." }, { "ucid": "34972178964497171", "idx": 83, "speaker": "customer", "start_s": 201.2, "end_s": 204.9, "text_en": "If not, then one packet of 3050 and one packet of 3660 will make it five tons for you, right?", "text_native": "नहीं तो, इसमें 3050 का एक पैकेट और 3660 का एक पैकेट कर दोगे तो आपका हो जाएगा ना पांच टन।" }, { "ucid": "34972178964497171", "idx": 84, "speaker": "agent", "start_s": 205.3, "end_s": 208.4, "text_en": "I'll check. Because our single SKU itself is of five tons. I'll check. How much should be done...", "text_native": "चेक करता हूं मैं। क्योंकि हमारा एक सिंगल SKU ही पांच टन का रहता है। मैं चेक करता हूं। कितना करना चाहिए..." }, { "ucid": "34972178964497171", "idx": 85, "speaker": "customer", "start_s": 208.4, "end_s": 210.1, "text_en": "Whatever it is, revert back to me after finding out.", "text_native": "जैसा रहेगा मुझे revert back करो पता करके।" }, { "ucid": "34972178964497171", "idx": 86, "speaker": "agent", "start_s": 210.1, "end_s": 212.1, "text_en": "Which brand do you usually take? Tata, SAIL or another...", "text_native": "कौनसे ब्रांड का लेते हो अक्सर आप? Tata, SAIL या दूसरा..." }, { "ucid": "34972178964497171", "idx": 87, "speaker": "customer", "start_s": 212.1, "end_s": 217.2, "text_en": "I was taking earlier, I used to take Bhushan's RP Suraksha, okay? Right now I am trading in Jindal. In Jindal India.", "text_native": "मैं पहले ले रहा, मैं पहले लेता Bhushan का RP Suraksha, ठीक है? अभी फिलहाल मैं Jindal में ट्रेड कर रहा हूं। Jindal India में।" }, { "ucid": "34972178964497171", "idx": 88, "speaker": "agent", "start_s": 217.2, "end_s": 218.1, "text_en": "Jindal India, okay.", "text_native": "Jindal India, अच्छा।" }, { "ucid": "34972178964497171", "idx": 89, "speaker": "customer", "start_s": 218.1, "end_s": 218.4, "text_en": "Okay.", "text_native": "अच्छा।" }, { "ucid": "34972178964497171", "idx": 90, "speaker": "customer", "start_s": 218.8, "end_s": 219.9, "text_en": "The one from Kolkata.", "text_native": "Kolkata वाली जो है।" }, { "ucid": "34972178964497171", "idx": 91, "speaker": "agent", "start_s": 220.2, "end_s": 224.1, "text_en": "Okay, okay, okay, understood, understood. Yes. Okay. I will check and let you know. Start business with JSW as well. Okay?", "text_native": "Okay, okay, okay, understood, understood. हां। ठीक है। आपको मैं चेक करके बताता हूं। JSW के साथ भी बिजनेस स्टार्ट कीजिए। Okay?" }, { "ucid": "34972178964497171", "idx": 92, "speaker": "customer", "start_s": 224.4, "end_s": 227.3, "text_en": "Yes, so I will also need all the packet details from you, sir, if the material is point one six.", "text_native": "हां, तो आप मुझे पैकेट का डिटेल भी मुझे सारा आप चाहिए होगा सर point one six का अगर माल रहेगा तो।" }, { "ucid": "34972178964497171", "idx": 93, "speaker": "agent", "start_s": 227.6, "end_s": 230.2, "text_en": "Yes, I'll check once if it will be in a packet or if it will be coil cut material, I'll check that too.", "text_native": "हां, एक बार मैं चेक करता हूं पैकेट में रहेगा या फिर coil cut मटेरियल रहेगा, वो भी चेक करता हूं मैं।" }, { "ucid": "34972178964497171", "idx": 94, "speaker": "customer", "start_s": 230.2, "end_s": 233.4, "text_en": "Yes, that will be there. Second thing, also find out and tell me where this material will be dispatched from.", "text_native": "हां, ये रहेगा। दूसरी चीज, मुझे ये भी पता करके बताइएगा कि ये dispatch कहां से होगा मटेरियल।" }, { "ucid": "34972178964497171", "idx": 95, "speaker": "agent", "start_s": 233.8, "end_s": 235.1, "text_en": "Okay, okay. Fine, that will work.", "text_native": "Okay, okay. ठीक है, चलेगा।" }, { "ucid": "34972178964497171", "idx": 96, "speaker": "customer", "start_s": 235.1, "end_s": 235.4, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "34972178964497171", "idx": 97, "speaker": "agent", "start_s": 236.0, "end_s": 236.3, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "34972178964497171", "idx": 98, "speaker": "customer", "start_s": 236.8, "end_s": 237.3, "text_en": "Thank you.", "text_native": "Thank you." }, { "ucid": "34972178964497171", "idx": 99, "speaker": "agent", "start_s": 237.6, "end_s": 239.8, "text_en": "Welcome. And what do you manufacture with this, sir?", "text_native": "Welcome. और ये आप सर क्या बनाते हैं मैन्युफैक्चरिंग में इसका?" }, { "ucid": "34972178964497171", "idx": 100, "speaker": "customer", "start_s": 240.2, "end_s": 244.2, "text_en": "Sir, firstly, we take our PPGI coil and make profile sheets from it. The AZ70 one.", "text_native": "सर, पहले तो हमारी PPGI की coil हम लेते हैं तो उससे हम प्रोफाइल शीट्स बनाते हैं। AZ70 वाली।" }, { "ucid": "34972178964497171", "idx": 101, "speaker": "agent", "start_s": 244.2, "end_s": 244.5, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "34972178964497171", "idx": 102, "speaker": "customer", "start_s": 244.8, "end_s": 250.1, "text_en": "Okay? And GC, we take that, we buy from a company like Jindal India and sell it. So we don't make, we don't manufacture it, we trade in it, in that GC.", "text_native": "ठीक है? और GC हम वो लेते हैं, Jindal India जैसी कंपनी से लेके सेल करते हैं। तो वो बनाते, मैन्युफैक्चरिंग नहीं करते हैं, उसकी ट्रेडिंग करते हैं उसकी GC की।" }, { "ucid": "34972178964497171", "idx": 103, "speaker": "agent", "start_s": 250.4, "end_s": 253.1, "text_en": "So these corrugated sheets that you will take now, will you also trade them or will you make something with them?", "text_native": "तो अभी ये corrugated sheets जो आप लेंगे, उसका भी ट्रेडिंग करेंगे या क्या कुछ बनाएंगे इसका?" }, { "ucid": "34972178964497171", "idx": 104, "speaker": "customer", "start_s": 253.1, "end_s": 254.8, "text_en": "Yes, trade, we will trade, we will trade.", "text_native": "हां, ट्रेड, ट्रेड करेंगे, ट्रेड करेंगे।" }, { "ucid": "34972178964497171", "idx": 105, "speaker": "agent", "start_s": 255.2, "end_s": 256.6, "text_en": "Okay, okay, fine. That will work.", "text_native": "Okay, okay, ठीक है। चलेगा।" }, { "ucid": "34972178964497171", "idx": 106, "speaker": "customer", "start_s": 258.0, "end_s": 258.8, "text_en": "Okay, thank you.", "text_native": "Okay, thank you." }, { "ucid": "34972178964497171", "idx": 107, "speaker": "agent", "start_s": 259.3, "end_s": 259.9, "text_en": "Okay, thank you.", "text_native": "Okay, thank you." } ], "steps": [ { "ucid": "34972178964497171", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "[3s] AGENT: Yes, I am Rohit Mehta calling from JSW One. Do you have any requirement for PPGI coil or any other requirement for CR sheets right now?", "comment": "The agent identified himself and the company but failed to ask for permission to speak, jumping directly into asking for requirements." }, { "ucid": "34972178964497171", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "[3s] AGENT: Do you have any requirement for PPGI coil or any other requirement for CR sheets right now?", "comment": "The agent did not lead with a supply or price hook; instead, he opened with a direct product dump and requirement check, which is against the script's intent." }, { "ucid": "34972178964497171", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "partial", "earned": 1.0, "questions_hit": 3, "evidence": "[238s] AGENT: And what do you manufacture with this, sir? ... [210s] AGENT: Which brand do you usually take?", "comment": "The agent asked what the customer manufactures (Q1), which led to end application (Q2), and asked about current brands (Q4). However, monthly tonnage, JSW share, and payment terms were not discussed." }, { "ucid": "34972178964497171", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "[35s] AGENT: Yes sir, JSW will directly get into a vendorship with you. Along with that, the material you get will be prime instead of mix or", "comment": "The agent pitched only one generic USP (prime material) before any discovery had taken place, and did not pitch any other USPs later in the call." }, { "ucid": "34972178964497171", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "[145s] CUSTOMER: So can you find out and tell me about point one six? Ten feet and twelve feet. ... [192s] AGENT: And how many-कितने टन रहेगा आपका ये दोनों का?", "comment": "After the customer initiated an inquiry, the agent successfully captured the product (GC sheets), thickness (0.16mm), width (800mm), length (10/12ft), quantity (2.5T+2.5T), and location (Varanasi)." }, { "ucid": "34972178964497171", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "[220s] AGENT: Okay. I will check and let you know.", "comment": "The agent committed to a clear next step of checking availability for the customer's specific requirement and reverting back." } ], "objections": [ { "ucid": "34972178964497171", "obj_type": "incumbent_supplier", "state": "handled", "evidence": "[18s] CUSTOMER: No no, for now, we have made arrangements from where we usually procure.", "response": "[22s] AGENT: Okay. Try with JSW once, sir." }, { "ucid": "34972178964497171", "obj_type": "send_price_will_think", "state": "handled", "evidence": "[109s] CUSTOMER: No, I mean, do you sell, I mean, do you deal in it or not, that's what I'm asking you for now.", "response": "[220s] AGENT: Okay. I will check and let you know." } ], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)" ], "objection_phrases_list": [ "rejection" ] }