Call 34972178964490461 2026-09-17 · Abdul Ansari · 0:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | supply_led (campaign_name:medium) |
Audio: clear: The recording starts with a few seconds of ringing before the conversation begins.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +1/−3
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak (e.g., 'is this a good time?').
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and went directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked after the customer stated they had no current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
do you have any requirement for steel right now, sir?
Summary
The agent contacted a lead identified as a scrap trading company. After the customer stated they had no immediate requirement for steel, the agent ended the call without attempting any discovery or scheduling a future follow-up.
Coaching
When a customer says they have no requirement 'right now', don't end the call. Ask when their next requirement might be and schedule a specific follow-up.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak (e.g., 'is this a good time?'). |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent skipped the hook and went directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated they had no current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | do you have any requirement for steel right now, sir? The agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent did not establish a next step and simply ended the call after the customer said no. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.718 | 8.9s | 3.5s | 30.6s | 2.8s | 296.6 | 0 | 5 | 6 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.8s
Hello
हेलो
agent
5.5s
Hello
हेलो
customer
6.0s
Hello
हेलो
agent
6.4s
Yeah Uday ji, this is Abdul speaking, sir, from JSW.
Yeah उदय जी, अब्दुल बात कर रहा हूं सर मैं JSW से।
customer
9.0s
Yes.
जी।
agent
9.7s
Sir, your company was registered today under the name Khurja Scrap Trading Company.
सर आपकी कंपनी आज रजिस्टर थी खुर्जा स्क्रैप ट्रेडिंग कंपनी के नाम से।
customer
12.7s
Yes.
हां जी।
agent
13.3s
Sir, I called for that, do you have any requirement for steel right now, sir?
सर इसके लिए फोन किया था, अभी कुछ रिक्वायरमेंट है क्या सर स्टील में आपको?
customer
16.3s
No, not right now, there is none.
नहीं तो, अभी फिलहाल में कोई नहीं है।
agent
18.3s
Okay sir, okay, okay sir.
ठीक है सर, ओके, ठीक है सर।
customer
19.8s
Okay.