{
  "ucid": "34972178964490461",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 17:05:04",
  "end_time": "2026-09-17 17:05:47",
  "duration_sec": 43,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe55e12d5d92554a5ea9c67025678c70e.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1496,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178964490461__DIAe55e12d5d92554a5ea9c67025678c70e.mp3",
  "audio_bytes": 76680,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 25.56,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello   (हेलो)\n[6s] AGENT: Hello   (हेलो)\n[6s] CUSTOMER: Hello   (हेलो)\n[6s] AGENT: Yeah Uday ji, this is Abdul speaking, sir, from JSW.   (Yeah उदय जी, अब्दुल बात कर रहा हूं सर मैं JSW से।)\n[9s] CUSTOMER: Yes.   (जी।)\n[10s] AGENT: Sir, your company was registered today under the name Khurja Scrap Trading Company.   (सर आपकी कंपनी आज रजिस्टर थी खुर्जा स्क्रैप ट्रेडिंग कंपनी के नाम से।)\n[13s] CUSTOMER: Yes.   (हां जी।)\n[13s] AGENT: Sir, I called for that, do you have any requirement for steel right now, sir?   (सर इसके लिए फोन किया था, अभी कुछ रिक्वायरमेंट है क्या सर स्टील में आपको?)\n[16s] CUSTOMER: No, not right now, there is none.   (नहीं तो, अभी फिलहाल में कोई नहीं है।)\n[18s] AGENT: Okay sir, okay, okay sir.   (ठीक है सर, ओके, ठीक है सर।)\n[20s] CUSTOMER: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "clear: The recording starts with a few seconds of ringing before the conversation begins.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer says they have no requirement 'right now', don't end the call. Ask when their next requirement might be and schedule a specific follow-up.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead identified as a scrap trading company. After the customer stated they had no immediate requirement for steel, the agent ended the call without attempting any discovery or scheduling a future follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask for permission to speak (e.g., 'is this a good time?').\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent skipped the hook and went directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked after the customer stated they had no current requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"do you have any requirement for steel right now, sir?\", \"comment\": \"The agent successfully asked if a current requirement exists.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not establish a next step and simply ended the call after the customer said no.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no requirement 'right now', don't end the call. Ask when their next requirement might be and schedule a specific follow-up.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead identified as a scrap trading company. After the customer stated they had no immediate requirement for steel, the agent ended the call without attempting any discovery or scheduling a future follow-up.\"}",
  "error": null,
  "latency_ms": 31938,
  "input_tokens": 2809,
  "output_tokens": 652,
  "created_at": "2026-09-25 12:00:21",
  "sentiment": "negative",
  "sentiment_score": -0.2,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 3,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.718,
  "agent_talk_sec": 8.9,
  "customer_talk_sec": 3.5,
  "dead_air_sec": 30.6,
  "longest_monologue_sec": 2.8,
  "agent_wpm": 296.6,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 6,
  "discovery_qs": 1,
  "words_agent": 44,
  "words_customer": 12,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178964490461",
      "idx": 0,
      "speaker": "customer",
      "start_s": 4.84,
      "end_s": 5.24,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "34972178964490461",
      "idx": 1,
      "speaker": "agent",
      "start_s": 5.54,
      "end_s": 5.84,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "34972178964490461",
      "idx": 2,
      "speaker": "customer",
      "start_s": 6.0,
      "end_s": 6.3,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "34972178964490461",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.4,
      "end_s": 8.54,
      "text_en": "Yeah Uday ji, this is Abdul speaking, sir, from JSW.",
      "text_native": "Yeah उदय जी, अब्दुल बात कर रहा हूं सर मैं JSW से।"
    },
    {
      "ucid": "34972178964490461",
      "idx": 4,
      "speaker": "customer",
      "start_s": 9.0,
      "end_s": 9.4,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "34972178964490461",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.74,
      "end_s": 12.54,
      "text_en": "Sir, your company was registered today under the name Khurja Scrap Trading Company.",
      "text_native": "सर आपकी कंपनी आज रजिस्टर थी खुर्जा स्क्रैप ट्रेडिंग कंपनी के नाम से।"
    },
    {
      "ucid": "34972178964490461",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.74,
      "end_s": 13.14,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "34972178964490461",
      "idx": 7,
      "speaker": "agent",
      "start_s": 13.34,
      "end_s": 15.84,
      "text_en": "Sir, I called for that, do you have any requirement for steel right now, sir?",
      "text_native": "सर इसके लिए फोन किया था, अभी कुछ रिक्वायरमेंट है क्या सर स्टील में आपको?"
    },
    {
      "ucid": "34972178964490461",
      "idx": 8,
      "speaker": "customer",
      "start_s": 16.34,
      "end_s": 17.94,
      "text_en": "No, not right now, there is none.",
      "text_native": "नहीं तो, अभी फिलहाल में कोई नहीं है।"
    },
    {
      "ucid": "34972178964490461",
      "idx": 9,
      "speaker": "agent",
      "start_s": 18.34,
      "end_s": 19.54,
      "text_en": "Okay sir, okay, okay sir.",
      "text_native": "ठीक है सर, ओके, ठीक है सर।"
    },
    {
      "ucid": "34972178964490461",
      "idx": 10,
      "speaker": "customer",
      "start_s": 19.84,
      "end_s": 20.24,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "34972178964490461",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask for permission to speak (e.g., 'is this a good time?')."
    },
    {
      "ucid": "34972178964490461",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent skipped the hook and went directly to asking for a requirement."
    },
    {
      "ucid": "34972178964490461",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked after the customer stated they had no current requirement."
    },
    {
      "ucid": "34972178964490461",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched."
    },
    {
      "ucid": "34972178964490461",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "do you have any requirement for steel right now, sir?",
      "comment": "The agent successfully asked if a current requirement exists."
    },
    {
      "ucid": "34972178964490461",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not establish a next step and simply ended the call after the customer said no."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}