Call 34972178964485661 2026-09-17 · Rohit Mishra · 0:40
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: noisy: Background conversation is present on both the agent's and customer's side, making some parts slightly difficult to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent introduced himself and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call ended before the agent could deliver a supply or price hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call was terminated by the customer early on.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent introduced himself and JSW One. The customer was dismissive and repeatedly asked 'What is it?' before the call ended. No business was discussed.
Coaching
To avoid immediate hang-ups from busy customers, always ask for permission to speak right after your introduction, for example, 'Is this a good time for a quick chat?'.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Yes, this is Rohit Mishra calling from JSW One. The agent introduced himself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended before the agent could deliver a supply or price hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call was terminated by the customer early on. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the point where USPs could be pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent did not get an opportunity to qualify the customer for any current requirements. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no next step being discussed or committed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.561 | 3.7s | 2.9s | 33.4s | 1.9s | too short | 0 | 3 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello?
agent
1.3s
Hello.
customer
1.9s
Hello.
agent
2.9s
Yes, am I speaking with Akshay ji?
हां अक्षय जी से बात कर रहे हैं?
customer
4.3s
Yes, speak.
हां बोलो।
customer
5.3s
What is it?
क्या है रे?
agent
6.6s
Yes, this is Rohit Mishra calling from JSW One.
हांजी रोहित मिश्रा बात कर रहा था JSW One से।
customer
9.5s
What is it?
क्या है रे?