{
  "ucid": "34972178964485661",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 17:04:16",
  "end_time": "2026-09-17 17:04:56",
  "duration_sec": 40,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA968ddd57699d867b6f4c0a6c64c2dbf0.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1497,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178964485661__DIA968ddd57699d867b6f4c0a6c64c2dbf0.mp3",
  "audio_bytes": 57456,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 19.152,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello?\n[1s] AGENT: Hello.\n[2s] CUSTOMER: Hello.\n[3s] AGENT: Yes, am I speaking with Akshay ji?   (हां अक्षय जी से बात कर रहे हैं?)\n[4s] CUSTOMER: Yes, speak.   (हां बोलो।)\n[5s] CUSTOMER: What is it?   (क्या है रे?)\n[7s] AGENT: Yes, this is Rohit Mishra calling from JSW One.   (हांजी रोहित मिश्रा बात कर रहा था JSW One से।)\n[10s] CUSTOMER: What is it?   (क्या है रे?)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "noisy: Background conversation is present on both the agent's and customer's side, making some parts slightly difficult to discern.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "To avoid immediate hang-ups from busy customers, always ask for permission to speak right after your introduction, for example, 'Is this a good time for a quick chat?'.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and JSW One. The customer was dismissive and repeatedly asked 'What is it?' before the call ended. No business was discussed.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Yes, this is Rohit Mishra calling from JSW One.\", \"comment\": \"The agent introduced himself and the company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could deliver a supply or price hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call was terminated by the customer early on.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the point where USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not get an opportunity to qualify the customer for any current requirements.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no next step being discussed or committed.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"To avoid immediate hang-ups from busy customers, always ask for permission to speak right after your introduction, for example, 'Is this a good time for a quick chat?'.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself and JSW One. The customer was dismissive and repeatedly asked 'What is it?' before the call ended. No business was discussed.\"}",
  "error": null,
  "latency_ms": 20042,
  "input_tokens": 2683,
  "output_tokens": 645,
  "created_at": "2026-09-25 12:00:11",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.561,
  "agent_talk_sec": 3.7,
  "customer_talk_sec": 2.9,
  "dead_air_sec": 33.4,
  "longest_monologue_sec": 1.9,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 5,
  "discovery_qs": 1,
  "words_agent": 17,
  "words_customer": 10,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178964485661",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.41,
      "end_s": 1.01,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "34972178964485661",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.29,
      "end_s": 1.8,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178964485661",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.9,
      "end_s": 2.49,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178964485661",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.89,
      "end_s": 4.19,
      "text_en": "Yes, am I speaking with Akshay ji?",
      "text_native": "हां अक्षय जी से बात कर रहे हैं?"
    },
    {
      "ucid": "34972178964485661",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.3,
      "end_s": 4.8,
      "text_en": "Yes, speak.",
      "text_native": "हां बोलो।"
    },
    {
      "ucid": "34972178964485661",
      "idx": 5,
      "speaker": "customer",
      "start_s": 5.3,
      "end_s": 6.0,
      "text_en": "What is it?",
      "text_native": "क्या है रे?"
    },
    {
      "ucid": "34972178964485661",
      "idx": 6,
      "speaker": "agent",
      "start_s": 6.59,
      "end_s": 8.5,
      "text_en": "Yes, this is Rohit Mishra calling from JSW One.",
      "text_native": "हांजी रोहित मिश्रा बात कर रहा था JSW One से।"
    },
    {
      "ucid": "34972178964485661",
      "idx": 7,
      "speaker": "customer",
      "start_s": 9.5,
      "end_s": 10.0,
      "text_en": "What is it?",
      "text_native": "क्या है रे?"
    }
  ],
  "steps": [
    {
      "ucid": "34972178964485661",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Yes, this is Rohit Mishra calling from JSW One.",
      "comment": "The agent introduced himself and the company but failed to ask for permission to speak."
    },
    {
      "ucid": "34972178964485661",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could deliver a supply or price hook."
    },
    {
      "ucid": "34972178964485661",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the call was terminated by the customer early on."
    },
    {
      "ucid": "34972178964485661",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the point where USPs could be pitched."
    },
    {
      "ucid": "34972178964485661",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not get an opportunity to qualify the customer for any current requirements."
    },
    {
      "ucid": "34972178964485661",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly with no next step being discussed or committed."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}