Call 34972178964435191 2026-09-17 · Sajal Bhaskar · 1:39
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 26 turns, clean transcript (0% inaudible) | Hindi | 26 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.07
confidence high · +2/−3
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak before jumping into the call's purpose.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead opening directly with a requirement question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent did not ask any of the required discovery questions, only a vague question about the procurement cycle.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
You send me the number, send me the number. ... Then if there is one, I will contact you.
did well
Qualify
Sir, do you have any requirement for mild steel right now?
Summary
The agent contacted a customer to inquire about steel requirements. The customer confirmed they use color-coated sheets for sheds but had no current need. The agent failed to conduct discovery or pitch any value, and the call ended with the agent agreeing to send a business card for the customer to use in the future.
Coaching
You must follow the pitch structure: after opening, provide a value hook to earn the customer's attention before you ask them for a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak before jumping into the call's purpose. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead opening directly with a requirement question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any of the required discovery questions, only a vague question about the procurement cycle. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent listed product categories but did not pitch any value-based USPs. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, do you have any requirement for mild steel right now? Agent successfully asked for a current requirement and a future timeline. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agreed next step of 'I will send a card' is too passive and not a committed action like a quote or a scheduled callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | You send me the number, send me the number. ... Then if there is one, I will contact you. |
Okay, okay. I will send a card and keep it. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.58 | 21.3s | 15.4s | 62.3s | 4.5s | 264.8 | 0 | 14 | 12 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello.
हेलो।
agent
0.8s
Hello.
हेलो।
agent
1.5s
Yes.
हां जी।
agent
2.0s
Is this Manoj ji speaking, from Nico Oil Theory?
मनोज जी बात कर रहे हैं, Nico Oil Theory से?
customer
4.2s
Yes, yes.
हां जी, हां जी।
agent
5.2s
I was calling from JSW One, hello.
JSW One से बात कर रहा था, नमस्कार।
customer
7.5s
From JSW One?
JSW One से?
agent
8.6s
One. Yes.
One. जी।
customer
9.6s
Yes.
हां जी।
agent
10.2s
Sir, do you have any requirement for mild steel right now?
अभी सर जी कोई requirement है क्या mild steel का?
customer
13.2s
Color, are you talking about color coated sheeting?
Color, color coated sheeting का कह रहे हो आप?
agent
15.5s
Yes, I mean we provide, uh, this HR, CR, GP, BP, wire rods, we provide all this. Color coating also...
हां मतलब हम तो जी ये HR, CR, GP, BP, wire rods, ये सब देते हैं। Color coating भी...
customer
20.0s
No, right now, for now, there is none.
नहीं अभी फिलहाल तो, फिलहाल तो नहीं है जी कोई।
agent
22.2s
So, not for now.
तो फिलहाल नहीं है।
customer
23.2s
Yes.
हां जी।
agent
23.8s
So, if there is one, when will it be, sir? I mean...
तो रहेगा तो फिर कब रहेगा सर? मतलब...
customer
25.8s
You send me the number, send me the number.
आप मेरेको नंबर भेज दो, नंबर भेज दो जी आप मेरेको।
agent
28.2s
Hmm.
हम्म।
customer
28.6s
Then if there is one, I will contact you.
मैं फिर होएगा तो आपको कॉन्टैक्ट कर लूंगा जी।
agent
30.5s
No, I just wanted to know, what is your procurement cycle like?
नहीं मतलब ऐसे ही जानना चाह रहा था कि procurement cycle कब का रहता है आपका?
customer
33.5s
No, we take color coating sheets if there is a need. For this shed.
नहीं, वो तो color coating sheet लेते हैं जी हम अगर जरूरत होती है तो। ये shed के लिए।
agent
37.5s
Okay.
अच्छा।
customer
38.0s
Yes.
हां जी।
agent
38.8s
Okay, okay. I will send a card and keep it.
ठीक है, ठीक है। मैं एक कार्ड भेज के रखूंगा।
customer
41.2s
Yes, yes.
हां जी, हां जी।
agent
42.0s
Okay. Okay, sir.
ठीक है। Okay, sir.