{
  "ucid": "34972178964435191",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 16:55:50",
  "end_time": "2026-09-17 16:57:29",
  "duration_sec": 99,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "General Enquiry",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA83bc19a15bbd4cac25ca0de84df36610.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1500,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178964435191__DIA83bc19a15bbd4cac25ca0de84df36610.mp3",
  "audio_bytes": 225288,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 75.096,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (हेलो।)\n[1s] AGENT: Hello.   (हेलो।)\n[2s] AGENT: Yes.   (हां जी।)\n[2s] AGENT: Is this Manoj ji speaking, from Nico Oil Theory?   (मनोज जी बात कर रहे हैं, Nico Oil Theory से?)\n[4s] CUSTOMER: Yes, yes.   (हां जी, हां जी।)\n[5s] AGENT: I was calling from JSW One, hello.   (JSW One से बात कर रहा था, नमस्कार।)\n[8s] CUSTOMER: From JSW One?   (JSW One से?)\n[9s] AGENT: One. Yes.   (One. जी।)\n[10s] CUSTOMER: Yes.   (हां जी।)\n[10s] AGENT: Sir, do you have any requirement for mild steel right now?   (अभी सर जी कोई requirement है क्या mild steel का?)\n[13s] CUSTOMER: Color, are you talking about color coated sheeting?   (Color, color coated sheeting का कह रहे हो आप?)\n[16s] AGENT: Yes, I mean we provide, uh, this HR, CR, GP, BP, wire rods, we provide all this. Color coating also...   (हां मतलब हम तो जी ये HR, CR, GP, BP, wire rods, ये सब देते हैं। Color coating भी...)\n[20s] CUSTOMER: No, right now, for now, there is none.   (नहीं अभी फिलहाल तो, फिलहाल तो नहीं है जी कोई।)\n[22s] AGENT: So, not for now.   (तो फिलहाल नहीं है।)\n[23s] CUSTOMER: Yes.   (हां जी।)\n[24s] AGENT: So, if there is one, when will it be, sir? I mean...   (तो रहेगा तो फिर कब रहेगा सर? मतलब...)\n[26s] CUSTOMER: You send me the number, send me the number.   (आप मेरेको नंबर भेज दो, नंबर भेज दो जी आप मेरेको।)\n[28s] AGENT: Hmm.   (हम्म।)\n[29s] CUSTOMER: Then if there is one, I will contact you.   (मैं फिर होएगा तो आपको कॉन्टैक्ट कर लूंगा जी।)\n[30s] AGENT: No, I just wanted to know, what is your procurement cycle like?   (नहीं मतलब ऐसे ही जानना चाह रहा था कि procurement cycle कब का रहता है आपका?)\n[34s] CUSTOMER: No, we take color coating sheets if there is a need. For this shed.   (नहीं, वो तो color coating sheet लेते हैं जी हम अगर जरूरत होती है तो। ये shed के लिए।)\n[38s] AGENT: Okay.   (अच्छा।)\n[38s] CUSTOMER: Yes.   (हां जी।)\n[39s] AGENT: Okay, okay. I will send a card and keep it.   (ठीक है, ठीक है। मैं एक कार्ड भेज के रखूंगा।)\n[41s] CUSTOMER: Yes, yes.   (हां जी, हां जी।)\n[42s] AGENT: Okay. Okay, sir.   (ठीक है। Okay, sir.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 26,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "26 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must follow the pitch structure: after opening, provide a value hook to earn the customer's attention before you ask them for a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a customer to inquire about steel requirements. The customer confirmed they use color-coated sheets for sheds but had no current need. The agent failed to conduct discovery or pitch any value, and the call ended with the agent agreeing to send a business card for the customer to use in the future.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak before jumping into the call's purpose.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead opening directly with a requirement question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent did not ask any of the required discovery questions, only a vague question about the procurement cycle.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent listed product categories but did not pitch any value-based USPs.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, do you have any requirement for mild steel right now?\", \"comment\": \"Agent successfully asked for a current requirement and a future timeline.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agreed next step of 'I will send a card' is too passive and not a committed action like a quote or a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must follow the pitch structure: after opening, provide a value hook to earn the customer's attention before you ask them for a requirement.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"You send me the number, send me the number. ... Then if there is one, I will contact you.\", \"response\": \"Okay, okay. I will send a card and keep it.\"}], \"call_summary\": \"The agent contacted a customer to inquire about steel requirements. The customer confirmed they use color-coated sheets for sheds but had no current need. The agent failed to conduct discovery or pitch any value, and the call ended with the agent agreeing to send a business card for the customer to use in the future.\"}",
  "error": null,
  "latency_ms": 40414,
  "input_tokens": 3264,
  "output_tokens": 758,
  "created_at": "2026-09-25 12:00:39",
  "sentiment": "neutral",
  "sentiment_score": -0.067,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 3,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.58,
  "agent_talk_sec": 21.3,
  "customer_talk_sec": 15.4,
  "dead_air_sec": 62.3,
  "longest_monologue_sec": 4.5,
  "agent_wpm": 264.8,
  "interruptions": 0,
  "agent_turns": 14,
  "customer_turns": 12,
  "discovery_qs": 4,
  "words_agent": 94,
  "words_customer": 59,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178964435191",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.0,
      "end_s": 0.59,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "34972178964435191",
      "idx": 1,
      "speaker": "agent",
      "start_s": 0.83,
      "end_s": 1.23,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "34972178964435191",
      "idx": 2,
      "speaker": "agent",
      "start_s": 1.53,
      "end_s": 1.83,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "34972178964435191",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.0,
      "end_s": 4.0,
      "text_en": "Is this Manoj ji speaking, from Nico Oil Theory?",
      "text_native": "मनोज जी बात कर रहे हैं, Nico Oil Theory से?"
    },
    {
      "ucid": "34972178964435191",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.2,
      "end_s": 4.8,
      "text_en": "Yes, yes.",
      "text_native": "हां जी, हां जी।"
    },
    {
      "ucid": "34972178964435191",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.2,
      "end_s": 7.0,
      "text_en": "I was calling from JSW One, hello.",
      "text_native": "JSW One से बात कर रहा था, नमस्कार।"
    },
    {
      "ucid": "34972178964435191",
      "idx": 6,
      "speaker": "customer",
      "start_s": 7.5,
      "end_s": 8.5,
      "text_en": "From JSW One?",
      "text_native": "JSW One से?"
    },
    {
      "ucid": "34972178964435191",
      "idx": 7,
      "speaker": "agent",
      "start_s": 8.6,
      "end_s": 9.5,
      "text_en": "One. Yes.",
      "text_native": "One. जी।"
    },
    {
      "ucid": "34972178964435191",
      "idx": 8,
      "speaker": "customer",
      "start_s": 9.6,
      "end_s": 10.0,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "34972178964435191",
      "idx": 9,
      "speaker": "agent",
      "start_s": 10.2,
      "end_s": 12.5,
      "text_en": "Sir, do you have any requirement for mild steel right now?",
      "text_native": "अभी सर जी कोई requirement है क्या mild steel का?"
    },
    {
      "ucid": "34972178964435191",
      "idx": 10,
      "speaker": "customer",
      "start_s": 13.2,
      "end_s": 15.2,
      "text_en": "Color, are you talking about color coated sheeting?",
      "text_native": "Color, color coated sheeting का कह रहे हो आप?"
    },
    {
      "ucid": "34972178964435191",
      "idx": 11,
      "speaker": "agent",
      "start_s": 15.5,
      "end_s": 20.0,
      "text_en": "Yes, I mean we provide, uh, this HR, CR, GP, BP, wire rods, we provide all this. Color coating also...",
      "text_native": "हां मतलब हम तो जी ये HR, CR, GP, BP, wire rods, ये सब देते हैं। Color coating भी..."
    },
    {
      "ucid": "34972178964435191",
      "idx": 12,
      "speaker": "customer",
      "start_s": 20.0,
      "end_s": 21.8,
      "text_en": "No, right now, for now, there is none.",
      "text_native": "नहीं अभी फिलहाल तो, फिलहाल तो नहीं है जी कोई।"
    },
    {
      "ucid": "34972178964435191",
      "idx": 13,
      "speaker": "agent",
      "start_s": 22.2,
      "end_s": 23.0,
      "text_en": "So, not for now.",
      "text_native": "तो फिलहाल नहीं है।"
    },
    {
      "ucid": "34972178964435191",
      "idx": 14,
      "speaker": "customer",
      "start_s": 23.2,
      "end_s": 23.5,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "34972178964435191",
      "idx": 15,
      "speaker": "agent",
      "start_s": 23.8,
      "end_s": 25.8,
      "text_en": "So, if there is one, when will it be, sir? I mean...",
      "text_native": "तो रहेगा तो फिर कब रहेगा सर? मतलब..."
    },
    {
      "ucid": "34972178964435191",
      "idx": 16,
      "speaker": "customer",
      "start_s": 25.8,
      "end_s": 28.0,
      "text_en": "You send me the number, send me the number.",
      "text_native": "आप मेरेको नंबर भेज दो, नंबर भेज दो जी आप मेरेको।"
    },
    {
      "ucid": "34972178964435191",
      "idx": 17,
      "speaker": "agent",
      "start_s": 28.2,
      "end_s": 28.5,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "34972178964435191",
      "idx": 18,
      "speaker": "customer",
      "start_s": 28.6,
      "end_s": 30.5,
      "text_en": "Then if there is one, I will contact you.",
      "text_native": "मैं फिर होएगा तो आपको कॉन्टैक्ट कर लूंगा जी।"
    },
    {
      "ucid": "34972178964435191",
      "idx": 19,
      "speaker": "agent",
      "start_s": 30.5,
      "end_s": 33.2,
      "text_en": "No, I just wanted to know, what is your procurement cycle like?",
      "text_native": "नहीं मतलब ऐसे ही जानना चाह रहा था कि procurement cycle कब का रहता है आपका?"
    },
    {
      "ucid": "34972178964435191",
      "idx": 20,
      "speaker": "customer",
      "start_s": 33.5,
      "end_s": 37.0,
      "text_en": "No, we take color coating sheets if there is a need. For this shed.",
      "text_native": "नहीं, वो तो color coating sheet लेते हैं जी हम अगर जरूरत होती है तो। ये shed के लिए।"
    },
    {
      "ucid": "34972178964435191",
      "idx": 21,
      "speaker": "agent",
      "start_s": 37.5,
      "end_s": 37.8,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "34972178964435191",
      "idx": 22,
      "speaker": "customer",
      "start_s": 38.0,
      "end_s": 38.5,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "34972178964435191",
      "idx": 23,
      "speaker": "agent",
      "start_s": 38.8,
      "end_s": 41.0,
      "text_en": "Okay, okay. I will send a card and keep it.",
      "text_native": "ठीक है, ठीक है। मैं एक कार्ड भेज के रखूंगा।"
    },
    {
      "ucid": "34972178964435191",
      "idx": 24,
      "speaker": "customer",
      "start_s": 41.2,
      "end_s": 41.8,
      "text_en": "Yes, yes.",
      "text_native": "हां जी, हां जी।"
    },
    {
      "ucid": "34972178964435191",
      "idx": 25,
      "speaker": "agent",
      "start_s": 42.0,
      "end_s": 42.8,
      "text_en": "Okay. Okay, sir.",
      "text_native": "ठीक है। Okay, sir."
    }
  ],
  "steps": [
    {
      "ucid": "34972178964435191",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for permission to speak before jumping into the call's purpose."
    },
    {
      "ucid": "34972178964435191",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead opening directly with a requirement question."
    },
    {
      "ucid": "34972178964435191",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent did not ask any of the required discovery questions, only a vague question about the procurement cycle."
    },
    {
      "ucid": "34972178964435191",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent listed product categories but did not pitch any value-based USPs."
    },
    {
      "ucid": "34972178964435191",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, do you have any requirement for mild steel right now?",
      "comment": "Agent successfully asked for a current requirement and a future timeline."
    },
    {
      "ucid": "34972178964435191",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agreed next step of 'I will send a card' is too passive and not a committed action like a quote or a scheduled callback."
    }
  ],
  "objections": [
    {
      "ucid": "34972178964435191",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "You send me the number, send me the number. ... Then if there is one, I will contact you.",
      "response": "Okay, okay. I will send a card and keep it."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}