34972178964187461 · Call

Call 34972178964187461 2026-09-17 · Ronak Mehta · 7:21

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_CR_GI_GP_Coated_Sep26	General Enquiry	full conversation 81 turns, clean transcript (0% inaudible)	Gujarati	81	supply_led (campaign_name:medium)

Audio: noisy: There is significant background chatter and crosstalk throughout the call, but the main speakers are mostly clear.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.41

confidence high · +7/−0 from 24 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent identified himself and JSW One but did not ask for permission to speak, immediately asking about requirements instead.

How Sajal Bhaskar did it on a 9.0/10 call —

Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.

−2.0 pts Hook (supply/price signal) The agent did not provide a supply or price hook to create interest, jumping directly into discovery questions.

How Sajal Bhaskar did it on a 9.0/10 call —

Sir, the pricing is going to go high until October.

−2.0 pts Qualify While the agent confirmed a current requirement exists, he failed to capture critical qualifying details like quantity and grade before the customer deferred the conversation.

How Sajal Bhaskar did it on a 9.0/10 call —

Requirement, sir, you can note it down. I need 5060 CR, I need coil.

did well

Closure with next step

ચાલશે. તો હું તમને next week તમને connect કરું. આપણે કરીએ સર. Okay?

Summary

The agent connected with a metal door manufacturer in Ahmedabad who uses 25-30 MT of GP sheets monthly. The customer confirmed an active requirement but deferred providing full details, asking for a callback the following Monday. The agent gathered partial specs (thickness, width) and market intelligence on competitor pricing before agreeing to the next step.

Coaching

Your call opening is missing key steps; remember to always ask for permission to speak and then deliver a short hook about price or availability before you begin discovery.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	The agent identified himself and JSW One but did not ask for permission to speak, immediately asking about requirements instead.
SL2 Hook (supply/price signal)	2	fail	–	0.0	The agent did not provide a supply or price hook to create interest, jumping directly into discovery questions.
SL3 Discovery (6 Qs)	2	partial	4	1.0	in fabrication, what exactly do you make? Agent successfully discovered what the customer manufactures, their monthly tonnage, end applications, and current suppliers, but missed asking about payment terms and potential JSW share.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	The agent did not pitch any specific USPs; the only product mention was that JSW material is 'prime', which was not linked to a discovered need.
SL5 Qualify	2	fail	–	0.0	Is there a requirement right now? Is your procurement ongoing right now? While the agent confirmed a current requirement exists, he failed to capture critical qualifying details like quantity and grade before the customer deferred the conversation.
SL6 Closure with next step	1	pass	–	1.0	ચાલશે. તો હું તમને next week તમને connect કરું. આપણે કરીએ સર. Okay? The agent secured a clear next step by agreeing to the customer's request for a callback the following Monday.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
price	handled	આટલા બધા શેના લીધે plus થયા છે rates?	સર, already જે importings છે ને, એ government એ બંધ પણ કરી છે અને અત્યારે cooking coal ના pricing વધી ગયા છે, સર, 30 to 40%.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.662	212.4s	108.6s	120.0s	52.5s	154.5	0	43	38	26

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent

1.8s

Hello, good afternoon sir, Abhishek is speaking from JSW One.

Hello, good afternoon sir, Abhishek baat kar raha hu JSW One se.

customer

4.2s

Yes, tell me.

हाँ बोलिए।

agent

4.8s

Balaji, is there any requirement coming up at your Shivshakti Fabricators?

बालाजी, कुछ requirement अभी आ रही है आपके शिवशक्ति फैब्रिकेटर्स में?

customer

8.0s

Regarding what?

किसके regarding?

agent

9.5s

Are you having any requirement for GI sheet, GP sheet?

GI sheet, GP sheet માટે તમને કઈ requirement આવી રહી છે?

customer

11.8s

Yes, there is a requirement.

હા છે ને requirement.

agent

13.2s

Okay. How many tons is your monthly requirement?

Okay. કેટલું ટન તમારું હોય છે monthly?

customer

15.2s

My monthly is 25 to 30 tons.

Monthly મારી પચીસ થી ત્રીસ ટન હોય છે.

agent

17.2s

Okay. You did have an account with us, sir, but no transaction has happened. So, I was thinking we should start, sir, once.

Okay. તમારું અકાઉન્ટ તો હતું અમારી સાથે સાહેબ, but કઈ transaction નથી થયું. સો, એવું હતું કે સ્ટાર્ટ કરીએ સર એક વાર.

customer

23.0s

Hm hm hm.

હં હં હં.

agent

24.8s

Okay. So which one do you usually need, these GP sheets or do you also need GP coils? What is your purchase like?

Okay. તો તમારું કયું usually આ GP sheets કે GP coils પણ તમને લાગે છે? શું કેવું છે તમારું purchase?

customer

29.8s

GP, GP sheet cut to length is the requirement.

GP, GP sheet cut to length માં requirement હોય છે.

agent

32.5s

Okay. Is there a requirement right now? Is your procurement ongoing right now?

Okay. અત્યારે અત્યારે requirement છે? અત્યારે procurement ચાલુ છે તમારું?

customer

35.2s

Yes, it is ongoing.

હા ચાલુ છે ને.

agent

36.2s

Okay. So in what dimensions do you need it? What will be the thickness?

અચ્છા. તો કયા dimensions માં જોઈએ તમને? Thickness શું હશે?

customer

39.2s

1.2 mm, 1.6 mm.

agent

41.0s

Okay. 1.2 mm, 1.6 mm. Okay.

agent

43.5s

And what width? 1250 by 2500?

અને width કેટલી? બારસો પચાસ બાય અઢી હજાર?

customer

46.0s

It is 1250, then it is 900, 1000.

બારસો પચાસ હોય છે, પછી નવસો, હજાર હોય છે.

agent

49.5s

Okay. What is the requirement in right now? In which we can talk?

Okay. અત્યારે શેમાં requirement છે? જેમાં આપણે વાત કરી શકીએ?

customer

52.0s

Right now?

અત્યારે?

agent

52.5s

Right now it will be in 1250 by 2500, sir. I will check once.

અત્યારે બારસો પચાસ બાય પચીસો માં હશે સાહેબ. એક વાર ચેક કરી લઈશ.

customer

55.5s

Okay, that's fine.

Okay, ચાલે છે.

agent

58.0s

Right now in GP the rates have increased a bit. One second, okay.

અત્યારે GP માં તો rates થોડા વધ્યા છે. એક સેકન્ડ હો.

agent

102.5s

Let me punch it once and I will let you know. Your thickness and the other length is also different, right. Dimensions, the rates are around 80, between 82.5 and 83.

તમને એક વાર એ punch કરીને તમને હું જણાવું. તમારું thickness અને બીજું length પણ તો અલગ છે ને. Dimensions લગભગ 80, 82.5 ને 83 ના વચ્ચે ચાલુ છે rates.

customer

110.5s

Hm hm hm hm.

હં હં હં હં.

agent

111.8s

Okay, so now I will have to check specifically on that with the dimensions.

Okay, તો હવે તમારો specific એના ઉપર મને ચેક કરવું પડશે dimensions સાથે.

customer

115.5s

Hm hm hm hm.

હં હં હં હં.

agent

116.5s

Yes.

customer

117.5s

From where does your material come?

ક્યાંથી તમારો મટીરીયલ આવે છે?

agent

119.5s

Sir, I am in Mumbai right now, but depending on your location, it will come to you from nearby.

હું તો સર અત્યારે મુંબઈમાં છું, but depend upon your location, nearby થી તમને આવશે.

agent

124.0s

Where is your location available right now?

તમારું અત્યારે location ક્યાં ગાડી છે available અત્યારે?

customer

128.0s

Mine is Ahmedabad.

મારું અમદાવાદ છે.

agent

129.5s

Ahmedabad, then it will come to you from ex-Kanba. We also have stockists in Ahmedabad.

અમદાવાદ, તો ex-Kanba થી તમને આવશે. અમદાવાદમાં પણ stockists છે અમારા.

customer

132.5s

Okay.

agent

134.0s

Yes. Otherwise, if you want, I can check and if you have to purchase right now, then I will punch the further requirement.

Yes. બાકી એક વાર તમને હું જોઈ તો ચેક કરીને, તમે અત્યારે તમને purchase કરવાનો હો તો punch કરું પછી આગળનું requirement.

customer

140.5s

Just two minutes, hold on.

બે જ મિનિટ, hold કરો ને.

agent

148.0s

Hello?

customer

148.8s

Yes, just a second.

હા, just a second.

agent

150.0s

Yes, yes, yes. I'm waiting.

હા, yes, yes. I'm waiting.

customer

158.5s

Sir, one, two, Hello? Yes, next month, call me next Monday, sir, I will give you the requirement.

સર, એક, બે, Hello? હા, next month, next Monday મને કોલ કરો ને સર, તમને requirement આપી દઈશ.

agent

202.5s

Next Monday?

agent

203.5s

That's fine, I will ping you on WhatsApp. Okay? So when you get it, or even before that, if you get it, just send me a WhatsApp.

ચાલશે, તો તમને WhatsApp પર ping કરું. Okay? કે જેવું તમને આવે એના પહેલા પણ અથવા આવી જાય તો મને એક WhatsApp નાખી દેજો.

customer

207.0s

Okay, okay, sir.

agent

208.5s

One, yes, just send me a message and keep it, I am saving your contact number.

એક, હા, એક મને મેસેજ નાખીને રાખો ને, હું સેવ કરી લઉં છું તમારો કોન્ટેક્ટ નંબર.

customer

211.0s

I have pinged you. Your, I have also sent you my card.

તમને કરી નાખ્યું છે ping. તમારો, મને મારો card પણ તમને મોકલ્યું છે.

agent

213.5s

In what, in fabrication, what exactly do you make?

તમારું શેમાં, fabrication માં જ શું બનાવો છો તમે exactly?

customer

216.5s

We do manufacturing of fire rated doors, metal doors.

અમે fire rated doors, metal doors manufacturing કરીએ છીએ.

agent

219.5s

Okay.

agent

220.5s

So in this, you don't have work for HR sheets?

તો તમે આમાં તમે HR sheets માં નથી લાગતું કામ?

customer

223.0s

HR sheet, no, I only need 3mm HR.

HR sheet, ના, મારે 3mm HR only લાગે.

agent

225.5s

Okay, so I can provide that too. Some are in HR, some are in CR.

Okay, તો એ પણ આપી શકું છું. કોઈ HR માં છે, CR માં છે.

customer

228.0s

Okay, okay, okay. No, we have just recently purchased HR. Right now, we have a regular requirement for GP.

Okay, okay, okay. ના, અમે recently જ purchase કરી છે HR તો. અત્યારે GP ની regular અમારે requirement હોય છે.

agent

232.0s

In HR, what rates did you get? In 3mm?

HR માં તમને શું rates પડ્યો તમને? 3mm માં?

customer

234.0s

Just a second.

customer

245.0s

Which material just now? Open, open. I got it for around 62 rupees just now.

હમણાં કયા મટીરીયલ? ખોલ, ખોલ. હમણાં મને 62 rupees ની આસપાસ મળ્યો તો.

agent

248.0s

Which, which material was this? Which company's?

કયો, કયો મટીરીયલ હતો આ? કયા કંપનીનો?

customer

250.0s

Tata.

agent

250.5s

Tata's. The rates have increased now, it's 64 plus now. Last one week, one week, one and a half weeks, like it had increased by about two, two and a half hundred and from Monday it's up again.

Tata નો. હવે તો rates વધી ગયા છે, અત્યારે 64 plus ચાલુ છે હવે તો. Last one week, one week, દોઢ week, like લગભગ બે અઢી સો વધ્યા હતા અને પાછા Monday થી પાછું up.

customer

256.0s

have purchased it.

purchase કરેલી છે.

agent

257.0s

Yes. That's why.

હા. એટલા માટે.

agent

259.0s

Understood. So you take Tata's material

Understood. તો તમે Tata નો મટીરીયલ લો

customer

301.0s

Why have the rates increased so much?

આટલા બધા શેના લીધે plus થયા છે rates?

agent

304.0s

Sir, the importings that are there, the government has also stopped them and right now the pricing of cooking coal has increased, sir, by 30 to 40%. So it has affected everyone, from distributors to retail.

સર, already જે importings છે ને, એ government એ બંધ પણ કરી છે અને અત્યારે cooking coal ના pricing વધી ગયા છે, સર, 30 to 40%. તો બધાને જ affect થયું છે, distributors લઈને till retail સુધી.

customer

313.0s

Hm hm hm hm.

હં હં હં હં.

agent

314.0s

Whoever has old material, they are selling it for a rupee or so less. They would have the stock.

જેનો old માલ હશે, એ એકાદ રૂપિયામાં ઓછો કરીને sell કરી રહ્યા છે. Stock હશે એનો.

customer

318.5s

Hm hm hm hm hm hm.

હં હં હં હં હં હં.

agent

319.5s

Otherwise, there's that if you take AMNS, AMNS, then there will be a difference. Our material is different, it's prime, JSW's.

બાકી પછી એ છે કે AMNS, AMNS તમે લેશો તો પછી એ તો difference આવશે જ. અમારું મટીરીયલ અલગ હોય છે, prime હોય છે, JSW નું તો.

customer

324.0s

That's right.

બરાબર છે.

agent

325.0s

So do you only take Tata's or do you take any other brand as well?

તો તમે ખાલી ફક્ત Tata નું જ લો છો કે બીજો કોઈ brand પણ લો છો તમે?

customer

328.0s

Means in this we

Means અમે આમાં તો

customer

330.5s

Hello? HR, in HR we prefer Tata, packet.

Hello? HR, HR માં અમે Tata prefer કરીએ છીએ, packet.

agent

333.5s

Okay.

customer

334.5s

Hm. Understood.

agent

336.0s

And for the rest, in GP sheets, any brand?

અને બાકી GP sheets માં કોઈ પણ brand?

customer

338.0s

In GP sheet, there is AMNS, availability of our sizes, our requirement.

GP sheet માં AMNS છે, availability of our sizes, our requirement.

agent

341.5s

I see.

અચ્છા.

customer

342.5s

Hm hm hm hm hm.

હં હં હં હં હં.

agent

344.5s

That's fine. So I will connect with you next week. We'll do it, sir. Okay?

ચાલશે. તો હું તમને next week તમને connect કરું. આપણે કરીએ સર. Okay?

customer

347.5s

Okay, okay, okay.

agent

348.5s

Okay, done.